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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Choice Hotels vs Priceline

Choice Hotels 4.7★ · Free to download 60
Winner Priceline
Priceline 4.8★ · Free to download 75

Priceline is generally preferred for its competitive pricing and ease of use for booking various travel needs, while Choice Hotels is better for those loyal to their specific hotel brands and rewards program, despite recent app issues.

Full reviews: Choice Hotels · Priceline

Priceline offers a broader range of travel booking options with consistently good deals and a user-friendly app, though some users report issues with third-party bookings and customer service. Choice Hotels caters to its loyal members with points and decent prices, but faces significant criticism for app functionality, login problems, and customer support.

Head to head

Features & Functionality edge: PricelineR2R4R5R6
Choice Hotels Choice Hotels users report significant issues with the app's functionality, including login problems, inability to change passwords, unresponsiveness, and forced updates that render the app unusable on older iOS versions R2R4R6R10. Some also note that the map feature is inaccurate or cluttered R8 and that important filters like 'no pets' are missing R5. The app also doesn't always show full reservation details and some users are forced to use a browser for full access .
Priceline Priceline's app is generally praised for being easy to use, quick, and efficient for booking hotels, flights, and rental cars . Users appreciate features like saving information and confirmation directly to a wallet . However, some report bugs during booking, leading to double charges , and difficulties with modifying reservations . There are also requests for features like upgrading/downgrading rental cars and better information on hotel room layouts .
Pricing & Value edge: PricelineR3R12R15R37
Choice Hotels Choice Hotels offers decent prices and a points system that some loyal members find good for free nights R3R15R37. However, some users feel the point system requires too many nights for a free stay R15 and others report points being taken away without notice or difficulty booking with points through the app . Prices can also be the same as booking directly through the website R12.
Priceline Priceline is widely praised for offering great deals and competitive rates on hotels, rental cars, and flights R65R71. Many users consider it their go-to for savings and unbeatable prices R80R92. However, some find prices are not significantly lower than booking directly and the 'Express Deals' can lead to getting the cheapest hotel twice . Prices are sometimes quoted before tax, which can be misleading for international users .
Reliability & Booking Experience tieR2R4R8R10
Choice Hotels Choice Hotels users frequently encounter issues with booking and account access. Many report being locked out of accounts, unable to sign in or reset passwords R2R4R10R16. Some experience the app showing incorrect hotel locations or booking the wrong hotel R8. There are also complaints about hotels canceling reservations and issues with point redemption .
Priceline Priceline generally offers a smooth booking experience, with confirmations arriving quickly . However, a significant number of users report serious reliability issues, including double charges R82, reservations not being found upon arrival R109, and rental cars being unavailable or having hidden fees R73. Some also mention price changes during the booking process and difficulties with cancellations and refunds .
Customer Service & Support edge: Choice HotelsR1R2R7R11
Choice Hotels Choice Hotels receives mixed reviews for customer service. Some users praise specific employees for being friendly and helpful R11, even calling it 'phenomenal' R11 or 'the best ever' R11. However, many others describe customer service as 'pathetic' R2, 'bad' R7, 'horrible' R1, or 'unhelpful offshore phone operators' . There are specific complaints about issues with gift cards not being received and lack of assistance with point discrepancies .
Priceline Priceline's customer service is a major point of contention. Many users describe it as 'abysmal,' 'rude,' 'hostile,' 'unhelpful,' and 'a total nightmare' R73R82R85R109. Specific issues include difficulty resolving double charges R82, lack of support when hotel reservations are not found R109, and unresponsiveness to cancellation requests R82. In contrast, a few users report positive experiences, appreciating the ability to call Priceline with questions R92.
Pick Choice Hotels if

You are a loyal Choice Hotels member who frequently stays at their brands and values their points program, and you are willing to tolerate potential app glitches or contact customer service for booking issues R3R37.

Pick Priceline if

You prioritize finding the best deals across various travel services (hotels, flights, rental cars) and appreciate an app that is generally easy to use for quick bookings R65R80.

Evidence note: Both apps have a significant number of negative reviews, particularly regarding app functionality and customer service. Priceline's negative reviews often highlight issues with third-party bookings and lack of support when problems arise. Choice Hotels' negative reviews heavily focus on app login issues and forced updates.

Frequently asked

Does Choice Hotels' app have login problems?
Yes, many Choice Hotels users report significant issues with logging into the app, being locked out of their accounts, and being unable to change their passwords R2R4R10R16.
Can I find good deals on Priceline?
Yes, Priceline is widely praised by users for offering great deals and competitive rates on hotels, rental cars, and flights, with many considering it their go-to for savings R65R71R80R92.
Are there issues with Priceline's customer service?
Yes, many Priceline users describe customer service as 'abysmal,' 'rude,' 'hostile,' and 'unhelpful,' especially when trying to resolve issues like double charges or missing reservations R73R82R85R109.
Does the Choice Hotels app require specific iOS versions?
Yes, Choice Hotels has updated its app to require iOS 17 as a minimum, rendering it unusable for users with older iPhones that cannot update past iOS 16 R6R24.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Choice Hotels 5/5 · US Faulty Programming: Locked out of my own Choice account for over 6 months and they still can’t fix it! Pathetic customer service.
  2. [R4] Choice Hotels 1/5 · US Login Issues: The app isn’t working, it’s not allowing me to sign in, it’s not even allowing me to change my password. When I put in my credentials it tells me that the information doesn’t match their records when I literally get emails from you.
  3. [R5] Choice Hotels 4/5 · US Pets: You need a no pets selection in the filter . My wife is allergic to cats and dogs .
  4. [R6] Choice Hotels 3/5 · US Choice hotels app: Without notice, Choice hotels decided to require ios17 as the minimum needed to use their App. My iPhone can’t go above ios16 so I can no longer use the App and make hotel reservations. I’ve been loyal to Choice Hotel the last 5-years, stayed often, and achieved Diamond level but that ends now. Many of Choice Hotels’ competitors require ios16 or earlier versions and their App
  5. [R3] Choice Hotels 3/5 · US Decent ehh: I’ve been using the app to gain points and get a better price for 3+yrs. And I currently have 200,000 points. What I’ve found is that Prices are decent. Points are good. The biggest issue is that depending where you go, even as a Diamond member, management is harder to get the complimentary upgrades. I’ve fought w over 50 hotels about it. That’s not choice. It’s management but
  6. [R12] Choice Hotels 3/5 · US Meh: App buttons are not very responsive on a newer iphone. You have to navigate back to the main screen to adjust the dates. No warning before losing points earned. You can get the same rate just booking through the website.
  7. [R15] Choice Hotels 3/5 · US Not bad, but could be better: I stay at hotels soo much, they are pretty much my home. I do enjoy choice hotels, they’ve come a long way. I just wish I didn’t have to book like 30 nights for just one free night. Even their promotion of book 2 nights get one free. The point system doesn’t allow that. You get like 400 points per stay. It’s 20k points for a night. So how is 800 points enough for 1 f
  8. [R37] Choice Hotels 5/5 · US Reliable: I have been booking free nights with my points since I got to Diamond member and I have not encountered any problems
  9. [R8] Choice Hotels 5/5 · US Great App, Easy To Use!: Easy to navigate but lately, the map is a bit wonky… when I ask for New Jersey Shore options it sends me to Indiana! 🏀 but generally, I’ve had really great experience with it!
  10. [R10] Choice Hotels 1/5 · US Horrible update: I have been trying for a week to be able to login and I finally noticed this last update was released a week ago. Please fix! I can’t use my account.
  11. [R1] Choice Hotels 1/5 · US Horrible: I’ve been a member with Choice privileges for many years and wasn’t traveling for a year or two, but I’m back to doing so now for business and recently went through some very disappointing transactions with choice privileges. They used to be great. They took care of their. Choice’s members but Now? They definitely don’t do my suggestion to you all. Do not join find somewhere else becau
  12. [R7] Choice Hotels 1/5 · US Worst app: Customer service bad
  13. [R11] Choice Hotels 5/5 · US The Best Customer Service Ever: Patrice and LaTasha along with Jack are phenomenal employees!! They are so friendly and very helpful with any questions that I have. Many Thanks and Kudos to them!! Deb Uzupus
  14. [R16] Choice Hotels 1/5 · US Mr Nope: Never had an issue until today. Can’t sign in.. can’t put in new password. I have around 200k points but can’t access…☹️
  15. [R65] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  16. [R71] Priceline 5/5 · US Great deals: Love the great abs on time deals. I highly recommend Priceline when traveling
  17. [R80] Priceline 5/5 · US Always Great Pricing: My go to for saving on hotels and resorts!!
  18. [R92] Priceline 5/5 · US My only way to book for trips.: I love using this app when it comes to booking stay, and flights. I’m a loyal fan of this app because it’s helped me out immensely from spending over my limits and still allowing to stay with budget. But still living up like a queen. Their prices are unbeatable and I love the alerts when prices drop. Their customers reply is also a plus for Q&A.
  19. [R73] Priceline 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon
  20. [R82] Priceline 1/5 · US Total Nightmare: Double Charged and Scammed!: Avoid Priceline at all costs! Their customer service is an absolute joke. Due to their agonizingly slow response to a simple cancellation request, I was forced to double-book a last-minute hotel. The support agents repeatedly lied to my face, assuring me they would handle the cancellation and issue a full refund. They did nothing. I ended up paying twi
  21. [R85] Priceline 1/5 · US Disaster: When all is well they just take their share and go away. When problem (serious one) happens they say we can’t contact hotel so do whatever you want. Disaster - avoid at all costs
  22. [R109] Priceline 1/5 · US O star of i could: After driving 7 hrs with my family, we arrived at the hotel only to find out that Priceline had no reservations for us, even though we have already paid. The hotel was completely sold out. Priceline promised me a callback with in 30 min but no one called.we spent hours in on hold sitting in car with kids for late night, awaiting for relocation. At the end response was sorry and
  23. [R24] Choice Hotels 3/5 · US App update: App says it needs updated but requires IOS 16 and my phone is current with 15… rendering the app useless

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store