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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Priceline

60
User verdict / 100 High confidence Divided

Priceline offers competitive pricing and convenience for booking travel, but recent user reviews highlight significant issues with customer service, booking accuracy, and app functionality, often leading to frustrating and costly experiences.

4.8★ lifetime (1,130,890) Free to download since 2009 by priceline.com updated 0.0 mo ago recent negative 44% 120 reviews across 4 regions
Booking Accuracy Customer Service Pricing & Deals App Functionality
5★279
4★40
3★46
2★29
1★254
recent reviews across 4 regions, vs the 4.8★ lifetime average

Priceline is a travel booking app that frequently offers good deals on hotels, flights, and rental cars, with many users appreciating its convenience and ability to bundle services. However, a notable portion of recent reviews report problems with inaccurate bookings, non-existent reservations, and unhelpful customer service, particularly when issues arise. The app also lacks currency conversion options for non-USD users, which is a common complaint.

What users like

  • Offers competitive rates and discounts on hotels, flights, and rental carsR2R4R9R10
  • Convenient for booking multiple travel needs in one placeR5R23R28R38
  • User-friendly interface and easy to navigate for bookingR3R7R20R38
  • Allows users to book and pay later for some reservationsR23

What users complain about

  • Frequent issues with incorrect or non-existent bookings for hotels and rental carsR8R12R15R109
  • Poor and unhelpful customer service, especially when problems ariseR6R12R15R29
  • App malfunctions, including double charging, booking errors, and reservations not appearingR109R11R175R29
  • Prices often increase during the booking process or are not significantly lower than direct bookingsR53R59R92R95
  • Lack of local currency options (e.g., GBP, CAD) in the app, defaulting to USDR251R289R331R334
  • Misleading information regarding hotel descriptions, amenities, and 'Express Deals'R6R31R45R51
  • Difficulty with refunds and cancellations, often taking a long time or being deniedR6R26R29R70
  • Issues with third-party rental car companies booked through PricelineR8R68R117R132

Latest update · v35.8

What the developer says changed (the verdict above weighs this against what reviewers report):

Your next adventure starts here. Here's what's new in the latest Priceline update: - Peace of Mind on Every Booking: Travel insurance is now available across all our products, so you can explore with complete confidence. - Bundle Up, Save Big: Combine flights, hotels, and cars for maximum savings. You can also add a rental car to your round-trip flight in just a few taps. - Penny's Got You Covered: Your AI travel companion is ready to chat, brainstorm, and plan your next trip. Even hands-free when you're on the go. - Notifications Fully in Your Control: Personalize which updates you receive right from your settings. No noise, just what counts. - Plan smarter: Your saved destinations, best deals, and travel tips — now in the Saved tab on My Trips - Smoother Than Ever: We squashed some bugs and fine-tuned performance so everything runs just the way it should.

Recurring themes

Booking Accuracy negative
Many users report significant problems with bookings not being honored, reservations not existing upon arrival, or receiving different accommodations than advertised. This includes issues with hotels, rental cars, and even flight seat assignments. The developer's notes mention 'Peace of Mind on Every Booking' with travel insurance, but this doesn't address the core issue of booking accuracy itself, which users still report.R6R8R12R15
Customer Service negative
A recurring complaint is the poor quality and unhelpfulness of customer service, especially when users encounter problems with their bookings. Reviewers describe representatives as rude, unresponsive, and failing to resolve issues or process refunds, often leading to significant frustration and financial loss. The notes mention 'Penny's Got You Covered' but users report the opposite.R6R12R15R29
Pricing & Deals mixed
Many users praise Priceline for offering great deals and competitive prices, especially for hotels and bundles. However, a significant number of recent reviews state that prices are often not as low as expected, increase during the booking process, or that 'Express Deals' consistently provide the cheapest, lowest-rated options. The notes mention 'Bundle Up, Save Big' and 'Travel insurance is now available across all our products', which aligns with the positive aspect of bundling, but the actual savings are debated.R2R4R9R10
App Functionality mixed
While many find the app easy to use and convenient for booking, a notable portion of recent reviews highlight bugs and glitches. These include double charges, reservations not appearing in 'My Trips', difficulty changing reservations, and the app blocking users after multiple bookings. A major recurring complaint is the lack of currency conversion options, especially for users outside the US.R1R5R7R11

Who it's for

Priceline is for travelers looking for potentially good deals on hotels, flights, and rental cars, especially those who appreciate bundling options and are comfortable with the risks associated with third-party booking services R5R28. It is less suitable for users who prioritize reliable customer service, require flexible booking changes, or need accurate, detailed information about their accommodations R12R29. It is also not ideal for non-US users who need to view prices in their local currency R402R552.

Evidence note: The recent reviews skew negative, with a significant number of users reporting issues, especially concerning booking accuracy and customer service. This contrasts with the high lifetime rating, suggesting a recent decline in user satisfaction or a higher prominence of negative experiences in the current sample. The developer's release notes mention new features like travel insurance and bundling, but these do not directly address the core complaints about booking accuracy, customer service, or app glitches.

Frequently asked

Does Priceline offer good deals?
Many users report finding great deals and competitive prices on Priceline, particularly for hotels and bundled packages R2R10R16. However, some users find prices are only slightly lower than booking directly or increase during the reservation process R53R95.
Is Priceline customer service helpful?
Recent reviews indicate that Priceline's customer service is often unhelpful, especially when problems arise with bookings, cancellations, or refunds R12R29. Users report difficulties communicating with agents, long wait times, and a lack of resolution for issues R106R117.
Can I view prices in my local currency on the Priceline app?
No, the Priceline app currently defaults to USD and does not offer an option to change the currency to local options like GBP or CAD, which is a common complaint among international users R251R365R402R552.
Are bookings made through Priceline always accurate?
No, many recent reviews report issues with booking accuracy, including reservations not being found upon arrival, receiving different accommodations than advertised, or problems with rental car availability R12R15R58R94.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  2. [R4] 5/5 · US Great deals: Love the great abs on time deals. I highly recommend Priceline when traveling
  3. [R9] 5/5 · US Always Great Pricing: My go to for saving on hotels and resorts!!
  4. [R10] 5/5 · US Great App!: I always use Priceline! It’s an awesome app. I ALWAYS find good deals on Priceline. I’ve tried others before, but they do not compare to the deals I’ve gotten from this app.
  5. [R5] 5/5 · US Traveling Made Easy: It is the best app to combine all traveling needs in one, the pricing, ease and overall convenience makes traveling so much easier. I love Priceline!
  6. [R23] 5/5 · US Very convenient: Love Priceline. The only app that allows you to make a reservation and pay later. Allows you to save up for your trip and not have to make that payment the day of your reservation!
  7. [R28] 5/5 · US Convenience and good prices: I love being able to book flights, car rental and hotel all through Priceline and get the best deal
  8. [R38] 5/5 · US User Friendly and Convenient: I book all of my trips through the Priceline app. It allows for quick booking with the ability to quickly compare deals, hotels, flights, and car rentals. All of the information is easy to find without having to go through different pages or external links. The chat support feature is pretty good too.
  9. [R3] 5/5 · US Tuscaloosa trip: Excellent service quick and efficient
  10. [R7] 5/5 · US Never an issue: I cannot say I have ever had an issue with this app or the service. Used it for many years and rarely find better deals. It works, it’s convenient, and exceeds my need.
  11. [R20] 5/5 · US Awesome: Easy to use, great rates and zero issues thus far
  12. [R8] 1/5 · US Rental car was a nightmare: I admit, I chose a rental car option that was non-refundable. That was my bad, but I ended up with a rental car company that was a total nightmare because of Priceline. The rental car company charged more than half of what I initially paid to rent the car, because I had to add an extra day. What to know why they charged it? Because not all the fees were accounted for
  13. [R12] 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon
  14. [R15] 1/5 · US Don’t book/scam: I booked 2 rooms with different booking numbers and paid with 2 cards for Hardrock Punta Cana but once we get there, Priceline only get us 1 room!!! Very hard to deal with their customer service on the phone! Took me a lot of hours each day to find out what happened but to my disappointment, nobody can explain clearly! Got another room instead and pay the outright high price since
  15. [R109] 3/5 · US Bugs in the APP: On May 29th, I wanted to book a hotel using your app, which I regularly use. During the booking, the app gave an error, and I had to repeat the process a second time. Afterward, I noticed I was charged twice from my card for two rooms at the same hotel. I canceled one transaction and was calm, sure that the second transaction went through. Today, upon arriving at the hotel, I disc
  16. [R6] 1/5 · US Beware: Descriptions aren’t accurate and they will not refund you.
  17. [R29] 1/5 · US Total Nightmare: Double Charged and Scammed!: Avoid Priceline at all costs! Their customer service is an absolute joke. Due to their agonizingly slow response to a simple cancellation request, I was forced to double-book a last-minute hotel. The support agents repeatedly lied to my face, assuring me they would handle the cancellation and issue a full refund. They did nothing. I ended up paying twi
  18. [R11] 1/5 · US SO DIFFICULT TO USE!!!!: This app and servcie is SO DIFFICULT TO USE!!! Not at all user friendly. Terribly uninformative, leaving one to feel completely unsure if what you wanted done actually got done. I made a reservation, then needed to change it a few days later (add a day). Never did the service EVER indicate whether it had changed the existing reservation, or just made a new one, or what
  19. [R175] 3/5 · US Glitch: After reserving a trip, it doesn’t show up in ‘My Trips’. I have refreshed the app several times and nothing. The app is updated but that part doesn’t work. It’s frustrating because I have to go search through my emails to find a reservation. Please fix it.
  20. [R53] 3/5 · US Booking: Prices are still higher than usual
  21. [R59] 2/5 · US Price changes: Last three nights as soon as in go to choose a room I get a notification that the price has just increased… why is this happening??
  22. [R92] 2/5 · US Bait & Switch: Everytime I go to book a room, my price gets conveniently increased as soon as I book my room. Or it will always be sold out once I select a room, but a more expensive room will be available.
  23. [R95] 3/5 · US Terrible Rates: The prices are only a couple bucks lower than the hotels no savings really not even for VIP
  24. [R251] 3/5 · GB Misleading: Quoting prices before tax. We’re not Americans. We include tax. Costs ended up the same as booking.com.
  25. [R289] 3/5 · GB Would be good: Its a great concept. I saved over $400 on the cost of ticket on other web sites. But one small problem. It only caters for us addresses. But there are ways around it.
  26. [R331] 3/5 · GB Quite good: Would be better if prices could be in GBP
  27. [R334] 3/5 · GB Sort out the currencies!: Adding £ and € would help it, but a great app.
  28. [R31] 2/5 · US Cheapest Hotel Twice: Booked two separate Express Deals and got the cheapest hotel both times. Very disappointing and misleading. I expected at least some variety. Won’t use Express Deals again.
  29. [R45] 1/5 · US No one Listening: My stay was so horrible, I booked through Priceline 25-28 2026. Priceline is advertising pictures from 7 years ago , walked in the hotel old couches and chairs, ok maybe the rooms in”is nice walking to the room and getting in the elevator the whole time smell marijuana. Get to the room nasty and dark in the room lights switch didn’t work, the front door didn’t shut it had a big
  30. [R51] 1/5 · US Horrible: We booked a stay express deal at a 2.5 star hotel .. we check in at 11:30 pm and our room at no working lights.. the hotel said it was the only room they had and Priceline said we could leave and possibly get refunded but there was no way we would get a room and we were out of state. On top of that our sheets were dirty we had to get new bedding and the shower had no shower head there wa
  31. [R26] 1/5 · US No Refund: Pretty disappointed that I just lost out on $120 because I accidentally picked wrong day. I use Priceline all the time.
  32. [R70] 1/5 · US cancellations for car rentals do not use Priceline. It'll be a month before you get your money back.: do not use Priceline if you booking a car and if you're not able to get the rental car, it's gonna take you 60 days to get your car money
  33. [R68] 1/5 · US Carwiz: Why do you allow them on your platform!? Pickup is not available at the airport. The car I reserved was unavailable. They gave me a nasty, maintenance needed Corolla. Cussed in the car in front of my son regarding another customer they were waiting on at the airport to pick up. Customer service is horrible. They provided no ride back to the airport. Had to get a Lyft. Provided no explana
  34. [R117] 1/5 · US Never again: Will I use Priceline. I rented a car and showed up to the Houston Thrify Desk only to find the line 60 deep with two employees. My son and I had an appointment in because the line wasn’t moving we left and rented a car via Alamo. I called Priceline, waited on hold for 20 minutes only to learn they will not refund us. I informed them that I’ve been a customer for 20 years and would nev
  35. [R132] 1/5 · US Tricky policy: Priceline hook up by low price and transfer the victim to a partner company. The victim is handed over to a partner company; once on-site, unable to resolve the issue and has no choice but to pay. They will charge you double price. If you complain to Priceline, you’ll got a ton of reasons by ai….But your money gone
  36. [R1] 1/5 · US Priceline sucks: Make sure to read any tiny print because they will screw you over. App itself works pretty well.
  37. [R16] 5/5 · US My only way to book for trips.: I love using this app when it comes to booking stay, and flights. I’m a loyal fan of this app because it’s helped me out immensely from spending over my limits and still allowing to stay with budget. But still living up like a queen. Their prices are unbeatable and I love the alerts when prices drop. Their customers reply is also a plus for Q&A.
  38. [R106] 1/5 · US Horrible para comunicarse sin IA: Hace rato perdí mi cuenta, solo me dirige hacia la IA y tengo un viaje el mes que viene. También quiero hacer mi reservación desde mi cuenta y es feo intentar comunicarse. Llevo un mes intentando platicar con alguien para poder acceder a mi cuenta y nada
  39. [R365] 3/5 · CA Currrency: This company has been around for decades and yet they don’t feel the need to add a way to change the currency within their app. Fix this.
  40. [R402] 3/5 · CA Please add non-USD Currency to the App: Decent little app with the functionality of the website and without having to login each time. However, a big negative is not being able to view or book properties in non-USD currency. All other travel booking apps offer this and even the Priceline website allows this. As a result, I mostly use this to log existing trip confirmations.
  41. [R552] 3/5 · CA Currency choice would be better: There should be an option to pay in your country currency. I do not like that if I book though the app and I am in Canada and the hotel is in Canada it still charges in USD.
  42. [R58] 1/5 · US O star of i could: After driving 7 hrs with my family, we arrived at the hotel only to find out that Priceline had no reservations for us, even though we have already paid. The hotel was completely sold out. Priceline promised me a callback with in 30 min but no one called.we spent hours in on hold sitting in car with kids for late night, awaiting for relocation. At the end response was sorry and
  43. [R94] 1/5 · US I would not book through them ever again: I booked a room through the app about a month ago and they booked a room for me that did not exist. If it weren’t for me calling two days before check-in, I would have been showing up with no where to stay in a big city I am unfamiliar with. No one did a thing to rectify the situation, even the Managers were all terrible and were so stuck on proving themse

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store