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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Priceline

60
Value score / 100 Worth paying? No Skip it

Priceline can offer significant savings on hotels and flights, making it potentially worth using for US and Canadian residents, but it has severe limitations and risks for international users.

Free to download seen up to $300 4.8★ lifetime (1,131,726) since 2009

Priceline offers competitive deals on hotels and flights, with some users reporting substantial savings. However, the app is heavily criticized for its lack of international functionality, including currency conversion issues and inability to process non-US/Canadian billing addresses, leading to a frustrating experience for many global users. Customer service is also frequently cited as unhelpful, with reports of unfulfilled bookings and difficulties obtaining refunds.

Free vs paid

The app is free to download and use for booking travel, with no explicit paid tiers or subscriptions mentioned in the reviews. Users pay for travel bookings directly through the app, with prices ranging from $9 to $300, and some reporting charges up to $2800 for flights R8. The core value proposition is finding deals and discounts on hotels and flights R5R7R10.

Value complaints

  • Prices are often quoted before tax, which can be misleading for non-American users who expect all-inclusive pricing.R1
  • The app only shows prices in USD and cannot change currency, making it difficult for international users to understand the true cost.R2R14R31R34
  • Some users report not receiving expected discounts, such as VIP Blue discounts.R9
  • Despite claims of good deals, some users found the same or lower prices with free cancellation on other apps.R12
  • The app is not foreigner-friendly and often prevents users from completing transactions due to issues with non-US/Canadian billing addresses.R29R35R43R50
  • Some users have experienced being charged for bookings that were not honored or were canceled without notice, leading to significant financial loss and no refunds.R8R11R13R20

Where it delivers

  • Priceline frequently offers the best deals for hotels, often beating direct hotel bookings and other comparison sites.R5R30
  • Users have reported significant savings on flights, with one user saving $350 on a $900 flight and another saving over $400 on a ticket.R7R39
  • The app is generally easy to navigate and use, making it simple to find and book desired properties.R10R17R19R26
  • Some users have found great deals on hotels, including a Hilton in Times Square for just over $100.R47
  • The 'Express Service' has provided great deals and good hotels for good rates.R38
  • The app is considered reliable by some users, providing necessary information quickly.R25
Worth paying if

It may be worth paying for bookings if you are a resident of the US or Canada, as many users from these regions report successful bookings and significant savings on hotels and flights R7R10R39R47. It is also potentially valuable if you are looking for hotel deals that can beat other comparison sites R5R30.

Skip / stay free if

You should skip using Priceline if you are outside the US or Canada, as the app has significant issues with currency conversion, billing addresses, and overall functionality for international users R2R14R29R43. Also, avoid if you prioritize reliable customer service or fear potential scams, as multiple reviews report problems with support, unfulfilled bookings, and difficulty getting refunds R8R11R13.

Evidence note: The reviews show a strong dichotomy between positive experiences, primarily from US/Canadian users finding good deals, and negative experiences, predominantly from international users struggling with app functionality and poor customer service. The lifetime rating of 4.8 suggests many positive experiences, but recent negative reviews highlight critical issues for a significant segment of users.

Frequently asked

Is Priceline good for international travelers?
No, Priceline is generally not good for international travelers because it often only shows prices in USD, cannot change currency, and frequently prevents users from completing transactions if they have a non-US or Canadian billing address R2R14R29R43.
Can I save money using Priceline?
Yes, many users have reported significant savings on hotels and flights, with some finding hotel deals that beat other comparison sites and saving hundreds of dollars on flights, such as $350 on a $900 flight R5R7R30R39.
Is Priceline customer service helpful?
Based on reviews, Priceline's customer service is frequently criticized as unhelpful, with users reporting long hold times, dropped calls, useless automated assistants, and a lack of email replies, especially when issues arise with bookings or refunds R8R11R13R16.
Does Priceline have hidden fees or misleading prices?
Priceline has been accused of quoting prices before tax, which can be misleading for non-American users R1, and some users have reported issues with hotels not honoring bookings or requiring additional payments upon arrival R11.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 3/5 · GB Misleading: Quoting prices before tax. We’re not Americans. We include tax. Costs ended up the same as booking.com.
  2. [R2] 1/5 · GB Poor and can’t change currency: Only wants to show me prices in USD rather than local currency. Kept taking me to a hotel nearby rather than in the city I want to stay in! Deleted it as there are far better apps that don’t have these issues.
  3. [R14] 1/5 · GB Useless: App is crap and I’m unable to get a price in my own currency. Always reverts to USD. Virtual assistant is rubbish and when I contact I get no reply. App is being deleted
  4. [R31] 2/5 · GB Priceline.com review: App ok but only gives prices in dollars. Cannot find option to change this.
  5. [R34] 1/5 · GB Could be good but...: No option to change the currency from US Dollars.
  6. [R9] 1/5 · GB VIP Blue: I did not get any VIP blue discount for this booking? Disappointed. Athena Mattin Confirmation number 13681736US5
  7. [R12] 1/5 · GB Not satisfied: I found the same price iand even lower in different apps plus free cancellation
  8. [R29] 1/5 · GB Not Foreigner Freindly: A good app for an American or Canadian. But impossible to book for a foreigner as there is no way to input an overseas billing address. Priceline are missing out on a whole load of business.
  9. [R35] 1/5 · GB Can't complete transaction! Waste of my time!: Can't complete transaction! Waste of my time!
  10. [R43] 1/5 · GB Not for UK: Impossible to pay, unless you live in the USA or Canada
  11. [R50] 1/5 · GB Won't let you use it outside us or ca: Won't let you enter a credit card outside the states or ca on payment page. Should put a MSG warning others not to download unless they have a cc registered in us / ca!!!
  12. [R8] 1/5 · GB WORST COMPANY EVER, STOLE MY MONEY: Be very careful with this company, they are a scam with different ways setup to fleece people of their hard earned money. And if you ever have a problem they would keep you on hold for hours till they drop the call and never assist you. They STOLE $2800 of my money for a flight I needed another visa for and didn’t refund or provide a voucher even after the airli
  13. [R11] 1/5 · GB Creating problems and paying for the problems: Booked hotel in Maldives, Priceline possibly work with agoda, paid full money for the sea view room, but on arrival we offered a small corner room, hotel says they haven’t received money for sea view room so need to pay £300 on top for a sea view room, tried to contact Priceline, never got any email reply. So waste time, money and energy
  14. [R13] 1/5 · GB Priceline: Absolutely disgusting service, booked car to get me to Sydney with the last of the money I had left and didn’t receive any confirmation email so I could collect the car, noting but an automated voice to talk to so no way of getting money back or asking how I can collect my car, they just took my money and didn’t give me a thing for it
  15. [R20] 1/5 · GB Crooked or incompetent Company: My card was debited with 3 entries although I made no bookings through them and despite them agreeing to refund my card they have failed to do so. Stay away from this company.
  16. [R5] 5/5 · GB Best deals for hotels: Best deals for hotels nearly every time. Sometimes direct to hotel beats it but often not. And far better than so many other comparison sites
  17. [R30] 4/5 · GB Simples!: Easy to use app and extremely convenient when on the move. Prices found on here for hotels beats others hands down!
  18. [R7] 5/5 · GB Impressed: I have been booking small stuff here and there with this app. I found a price for a flight that it was too good to be true ( instead of $900 paid $550 ) and so far it looks like it’s true hopefully all good and I will be booking more travels with it. We’ll done Priceline.
  19. [R39] 3/5 · GB Would be good: Its a great concept. I saved over $400 on the cost of ticket on other web sites. But one small problem. It only caters for us addresses. But there are ways around it.
  20. [R10] 5/5 · GB First time user: I had never heard of Priceline before and was surprised how easy it was to navigate and find the desired property. I was extremely pleased with the price I paid and will use again in the future
  21. [R17] 5/5 · GB Great price: Just booked for the 1st time got a great price better then the airline price app is easy to use, will review again and let you know how it goes.
  22. [R19] 5/5 · GB Great service: Can’t believe it was so easy to search and book an hotel even for someone who is internet repellent like me! Well done guys!!
  23. [R26] 5/5 · GB Fantastic: Fantastic app. It’s easy to use, intuitive and great for accessing Priceline from your smartphone. Well worth the download.
  24. [R47] 4/5 · GB What a find!: My friend in NYC recommended this app to me when I couldn't find anywhere to stay. I managed to get to stay at the Hilton in Times Square for just over $100! Amazing! Easy to use too and quick to book. Ace!
  25. [R38] 4/5 · GB Great service and app: First time I used this I got a great deal from the express service!! Does what it says - great hotels for great rates. Haven't tried the flights yet but will update my review then.
  26. [R25] 5/5 · GB Top form: Always reliable, always cheaper and always fast on giving you the information you need.
  27. [R16] 2/5 · GB Customer assistance: I found it hard to get a human over the other end of customer support. Computer voice assist was useless. Please have an option to contact human customer support directly.

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store