Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

JetBlue alternatives

JetBlue users often look for alternatives due to app bugs, login issues, and frustrations with flight cancellations and rewards program limitations. While the app can be easy to use for booking and flight tracking, frequent glitches and poor customer service experiences drive many to other airlines or travel booking platforms.

Why users look for alternatives to JetBlue

The alternatives

United Airlines
4.8★ · 8,131,579 ratings · Free

United Airlines offers an app that provides consistent updates on flight information, gate-to-gate mapping, and walking distance details R61. It also allows for easy seat changes up to the main door closing and in-flight entertainment access R61. Users appreciate the ability to pick up where they left off on reservations and use miles to reduce prices R59.

Better for: United Airlines is better for travelers who prioritize detailed flight information, easy self-service options for flight changes and cancellations, and the ability to manage their reservations and miles effectively within the app R59R61R63. It suits those who value real-time updates and in-flight entertainment access R61.

Head-to-head: JetBlue vs United Airlines
Southwest Airlines
4.8★ · 7,105,682 ratings · Free

Southwest Airlines' app is praised for being easy and user-friendly, making it simple to manage travel, alerts, and changes R69R72. The airline itself is often loved by frequent flyers, especially those with A-list preferred status, who enjoy perks and great staff R69R75R78.

Better for: Southwest Airlines is better for frequent flyers, especially those who benefit from loyalty programs like A-list preferred, as the app facilitates easy management of their travel and perks R69. It suits users who prefer a straightforward, user-friendly app experience and appreciate helpful and friendly staff R72R75.

Head-to-head: JetBlue vs Southwest Airlines
Fly Delta
4.8★ · 7,005,680 ratings · Free

Fly Delta provides a fantastic app with great communication, sending immediate gate change updates via mobile app and text message R80R86. It offers accurate flight information, often more reliable than airport flight boards, and a wonderful user experience R86.

Better for: Fly Delta is better for travelers who prioritize real-time, accurate flight information and proactive communication about delays and gate changes R80R86. It suits users who value a reliable app for staying updated during travel, especially during disruptions R86.

Head-to-head: JetBlue vs Fly Delta
Expedia
4.8★ · 5,803,762 ratings · Free

Expedia offers an app that is easy to navigate and helps users find good prices for bookings R97. Many users find the check-in process for hotels quick, easy, and friendly R94.

Better for: Expedia is better for users looking for an easy-to-navigate app to find and book flights and hotels, especially if they prioritize good deals and a straightforward booking process R97. It suits those who appreciate quick and friendly hotel check-ins R94.

Head-to-head: JetBlue vs Expedia
Booking.com
4.8★ · 2,039,539 ratings · Free

Booking.com is an excellent app for finding and booking hotel stays, with users consistently finding great deals and easy booking processes R110R112R114R116. It is praised for its reliability and for providing peace of mind when traveling with family R116.

Better for: Booking.com is better for travelers primarily focused on booking hotel stays, especially those looking for great deals and an easy, reliable booking experience R110R112R114R116. It suits users who value reassurance and comfort for family travel R116.

Head-to-head: JetBlue vs Booking.com
Stick with JetBlue if

You should stick with JetBlue if you frequently fly JetBlue and find its core functions, like booking and accessing flight info on the first screen, work well for you . It can be useful for receiving up-to-the-minute information on delays and gate changes, especially for connecting flights .

Evidence note: No alternative had too-thin evidence.

Frequently asked

Is the JetBlue app reliable for flight check-in?
No, the JetBlue app is often unreliable for flight check-in, with many users reporting errors like "It's not you, it's us!" which forces them to check in at the airport R6R37R50.
Are JetBlue's rewards points easy to use?
No, JetBlue's rewards points are often difficult to use, as many flights are blacked out or unavailable for booking with points, leading to user frustration R1R31.
Does the JetBlue app have login issues?
Yes, the JetBlue app frequently has login issues, including forcing users to log in repeatedly, experiencing login loops with 2FA, and problems accessing profile settings R15R16R30R33.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] JetBlue 3/5 · US Does what it needs to, but buggy: Usual airline app. View trips, book trips, “featured content” ads. Nothing special. Gets the job done. There’s a bug where it always shows one notification badge on the app icon, and when you tap on the envelope on the main screen, the app crashes.
  2. [R16] JetBlue 2/5 · US Extremely buggy 2026-06-24: Sign with 2FA causes screen loop. Name field when booking a flight is uneditable.
  3. [R28] JetBlue 2/5 · US The app is glitching: The app started glitching
  4. [R33] JetBlue 3/5 · US Do not upgrade: The app keeps glitching continuously asking me to sign in.
  5. [R6] JetBlue 3/5 · US Generally Good: This app does much of what is intended: it allows you to search and book flights easily. Where it fails is in flight check-in. Most of the time, it doesn’t allow the check-in to happen with a snappy message: It’s not you, it’s us! Well, if it’s you, then FIX IT! And it does this for most of the flights I have taken.
  6. [R37] JetBlue 2/5 · US Always erroring: This app is always constantly not working. I always get errors trying to check in and chat can’t help you and it says to call and when you call they say they can’t check you in you have to do it at the airport. Very frustrating.
  7. [R50] JetBlue 2/5 · US Can’t Check In: The app does fine until it’s time to check in for my flight. Then, once I’ve gone through all the steps, it fails right at the end and says “Oops! It’s not you, it’s us.” That’s adding an unnecessary layer of stress to our travel today.
  8. [R1] JetBlue 1/5 · US Misleading: This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frus
  9. [R31] JetBlue 1/5 · US Worst app ever: Horrific, I can literally never book a trip . I lose on money or points . It Never lets you seamlessly book 🙄🙄🙄🙄 get a different contractor for your app. They suck
  10. [R27] JetBlue 3/5 · US Mixed messages re delayed flight and gate: My flight has been delayed twice in the past 6 hours (and may do so again; who knows?) and my gate has changed. First delay notification and just-now gate change came via email. But second delay came via text. I signed up for text, I don’t check email often. Confusing. And differences between what app and website say. Makes me very anxious.
  11. [R34] JetBlue 1/5 · US App out of sync: The ticket in the JetBlue app shows one gate and the JetBlue status notification says a different gate I had to find an agent to see which was correct She tried to tell me it was the ticket in my wallet Which it wasn’t the one reporting the wrong gate and in fact the wallet and the ticket on the JetBlue app had the correct gate It was the JetBlue notification that was wrong. The
  12. [R3] JetBlue 3/5 · US App vs actually services: The JetBlue app itself is alright, I mean it does what it’s supposed to. But JetBlue as an airline company sucks, they always cancel flights over nothing and will leave you stranded in a place unknown to you, all because of their negligence too. For example they didn’t have no crew to fly a plane, they had us waiting for 6 hours to even board the plane and another 2 hour
  13. [R19] JetBlue 1/5 · US Scammers: Worst airline ever scammed me out of my money and cancelled my flight the day of the flight
  14. [R21] JetBlue 3/5 · US Credit: We had 3 flights cancelled due to Hernando. 2 Jet Blue and 1 Frontier. We never got to Florida and had to cancel our flight home due to this storm. Why can we only get a travel credit for our trip home and not a refund. This was all storm related.
  15. [R9] JetBlue 3/5 · US Fix the KTN issue: JetBlue app is a great app but recently I’ve had to manually add my KTN when previously it would be linked already with my JB profile. What’s the point of filling everything out on our profile and then have to constantly add your KTN at check in?
  16. [R25] JetBlue 1/5 · US Seat picking issue: When you try to pick a seat it immediately scrolls to the very right of the screen so that you can’t even pick the seat you want.
  17. [R42] JetBlue 3/5 · GB Not good: I don’t get how this app is still this bad - rarely works, managing reservations is hit or miss, adding bags zeros out…in years of using it things have not improved.
  18. [R45] JetBlue 3/5 · GB Seat Reservations: The overall design of the app is decent however, it’s a nightmare trying to book seat reservations. After using the app and also the website on my laptop, both of which I had the same issue, I was unable to pay for reserved seating. Once I had confirmed my payment details, the dreaded 3 dots of doom and a message saying to bear with a moment, whilst the transaction went through,
  19. [R59] United Airlines 5/5 · US Love the United App: Being able to pick up where I left off on a reservation is very helpful. The ease with which O could use miles to bring down the price was awesome! Thank you, United!
  20. [R61] United Airlines 5/5 · US United Airlines App a Must Have: I am so impressed with the United Airlines App. Consistent Updates on Flight Info, Gate to Gate Mapping and Walking Distance Info. Seat Change optional literally up to the main door closing. Flight Entertainment at your Fingertips. A Really Awesome Travel Tool to Have
  21. [R63] United Airlines 5/5 · US The best self check in: United provides a super easy self check in, flight change or cancellation and any other service you may need. Love this Airline and their App!
  22. [R69] Southwest Airlines 5/5 · US Love SW!!: My hubby and I fly SW all the time! To be fair, we’re A-list preferred so our perks are fantastic!! The app makes it super easy to manage and keep track of all our travel, alerts, and any changes
  23. [R72] Southwest Airlines 5/5 · US LOVE SWA: The app is easy and user friendly. Staff are always great, helpful and friendly!
  24. [R75] Southwest Airlines 5/5 · US Not A Flyer: I traveled back to the OC after moving home to Louiville for the first time in 4 years and as I am such a nervous passenger the staff from KY to ARZ was great very patient and accommodating, however the shorter flight from ARZ to CA the OC the staff had more of a Cali vibe and was not so friendly with the passengers as I was observing. I would like to give an extra thank you to the re
  25. [R78] Southwest Airlines 5/5 · US SW: Great service
  26. [R80] Fly Delta 5/5 · US Fantastic app. Get it: Do not screw this app up! Great communication from delta to your phone. I’m sure if they could carry you to the terminal the app would. Fast comms when you need to see your gate. Love this app!!!!
  27. [R86] Fly Delta 5/5 · US Such a wonderful user experience: This is simply a wonderful app. I recently experienced 3 flight delays due to thunderstorms across the east coast. The Delta app immediately sends me a gate change update via the mobile app and text message. It has the most accurate flight information, so I don’t have to read the possibly outdated flight boards at the airport. I love how easy it is to access board
  28. [R94] Expedia 5/5 · US Quick, Easy & Friendly Check-In: Arrived at the hotel and was quickly greeted by staff at the check in counter. She was great! Absolutely love receiving a drink token when arriving-hope more hotels follow this trend!
  29. [R97] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  30. [R110] Booking.com 5/5 · US Excelente app: Me encanta mucho usar booking para mis reservas y el servicio al cliente tambien es muy bueno. Recomendado
  31. [R112] Booking.com 5/5 · US Easy bookings: Always easy to use and always find great deals on hotel stays
  32. [R114] Booking.com 5/5 · US Useful app to save time and display the best booking options: Good app. It finds the best place for you
  33. [R116] Booking.com 5/5 · US Great Opportunities: I don’t have to overthink anything about my stays. When I travel with my family. I need reassurance that they will never be left out in the cold or sleeping in a sketchy motel. Booking Dot Yeah!! It’s what sums up my piece of mind when it comes to reliability and comfort.
  34. [R15] JetBlue 3/5 · US Forced to log in again when searching flights - poor user experience: Latest app update forces you to log in every single time you want to search for flights - even if you check off save my info. I’m already logged into the app so why do I need to log in when searching for flights! This is time consuming and frustrating. It’s now better to use your website than your app. Please consider reverting
  35. [R30] JetBlue 3/5 · US App does not show dashboard: For some reason, whenever I go into the dashboard or any of my settings for my profile the app never works. I keep getting asked to login and when I do it brings me right back. Very frustrating.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store