Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

JetBlue vs Southwest Airlines

JetBlue 4.9★ · Free to download 45
Winner Southwest Airlines
Southwest Airlines 4.8★ · Free to download 65

Southwest Airlines' app generally offers a more reliable and user-friendly experience for core functions like booking and managing flights, despite some recent negative feedback about changes to their boarding and baggage policies, while JetBlue's app is plagued by persistent login issues, bugs, and unreliable check-in.

Full reviews: JetBlue · Southwest Airlines

JetBlue's app struggles with fundamental issues like login problems, buggy performance, and unreliable check-in, leading to significant user frustration. Southwest Airlines, while facing criticism for recent policy changes regarding seating and baggage, generally provides a more stable and easy-to-use app for managing travel.

Head to head

Features and Functionality tieR9R18R22R23
JetBlue JetBlue's app allows users to search and book flights, but many report issues with features like adding KTN, paying for bags, and adding boarding passes to Apple Wallet R9R22. The best fare finder and filtering options are also reported as missing or difficult to use R18R23.
Southwest Airlines Southwest Airlines' app is generally easy to use for managing travel, alerts, and changes R65. However, some users report difficulties adding free checked bags, selecting seats, or saving flights to the app . The app also struggles with passport scanning and adding boarding passes to Apple Wallet R75R81.
Ease of Use edge: Southwest AirlinesR15R23R35R36
JetBlue Many JetBlue users find the app difficult to use due to frequent login issues, forced re-logins, and complex password reset procedures R15R35R36. Navigation is also criticized, with some finding the search results difficult to view and lacking filters R23.
Southwest Airlines Southwest Airlines' app is often described as easy and user-friendly . However, some users find it hard to create an account, or report that the app doesn't remember their information, requiring them to re-enter confirmation numbers or log in repeatedly .
Reliability and Performance edge: Southwest AirlinesR6R10R12R34
JetBlue JetBlue's app is widely criticized for being buggy, slow, and unreliable. Users report issues with check-in failures, app crashes when accessing messages, incorrect gate information, and boarding passes not displaying R6R10R12R34. Login problems are a recurring theme, with users getting stuck in loops or unable to access their accounts R38.
Southwest Airlines Southwest Airlines' app is generally considered reliable, with users appreciating its responsiveness . However, some recent reviews mention issues with slow loading boarding passes, app errors when trying to upgrade seats, and problems with the app not saving flight information .
Price/Value and Rewards tieR1R39R61R65
JetBlue JetBlue users express frustration with the value of their TrueBlue points, reporting that most flights are blacked out or unavailable for booking with points R1. There are also complaints about travel credits expiring and being difficult to access R39.
Southwest Airlines Southwest Airlines users are increasingly unhappy with recent changes to pricing and rewards. Many criticize new fees for seat selection, baggage, and priority boarding, stating that the airline is no longer a reasonable way to travel and has lost its value proposition R61. Some A-list preferred members still find the perks fantastic R65.
Customer Support tieR4R34R86R87
JetBlue JetBlue's online customer service is described as useless for reporting broken equipment R4. Users also report that chat support can't help with check-in issues, forcing them to call, only to be told they must check in at the airport R34.
Southwest Airlines Southwest Airlines receives mixed reviews for customer support. Some users praise helpful telephone agents R86, while others state there is "absolutely no customer service anymore" . The in-app chat box is noted for being unable to answer simple flight questions R87.
Pick JetBlue if

You are a loyal JetBlue customer who primarily uses the app for basic flight searching and booking, and you are willing to tolerate frequent bugs and login issues R6.

Pick Southwest Airlines if

You prioritize a generally stable and easy-to-use app for managing your flights, even if you are frustrated by Southwest's recent policy changes regarding seating and baggage R65.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for both apps contain significant feedback about the airline's services and policies, not just the app itself. For Southwest, a large portion of negative feedback is directed at recent changes to boarding, seating, and baggage policies, which impacts the overall user experience but is distinct from app functionality R61.

Frequently asked

Which app is better for checking in for flights?
Southwest Airlines' app generally performs better for check-in, though some users report slow loading boarding passes . JetBlue's app has significant, recurring issues with check-in, often failing at the last step or not displaying boarding passes reliably R6R10R34R44.
Do these apps have issues with login or account access?
Yes, both apps have reported issues with login and account access, but JetBlue's problems appear more severe and frequent, with users experiencing forced re-logins, login loops, and difficulty accessing their accounts after updates R15R35R36R38. Southwest users occasionally report difficulty creating accounts or the app not remembering their information .
Are there problems with adding boarding passes to Apple Wallet?
Yes, both apps have users reporting issues with adding boarding passes to Apple Wallet. JetBlue users state they can't add passes to their wallet or that the passes no longer appear automatically on the lock screen R22R49. Southwest users also report that boarding passes are not loading or cannot be added to Apple Wallet R75R81.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] JetBlue 3/5 · US Fix the KTN issue: JetBlue app is a great app but recently I’ve had to manually add my KTN when previously it would be linked already with my JB profile. What’s the point of filling everything out on our profile and then have to constantly add your KTN at check in?
  2. [R18] JetBlue 3/5 · US Where is Best Fare Finder: Why is best fare finder missing on the app.
  3. [R22] JetBlue 1/5 · US Can’t add to wallet: Can’t add to wallet
  4. [R23] JetBlue 4/5 · US Booking Search Results: the update is not easy on the eyes. the old format was much easier to view multiple options at once, this is too basic. you can’t even filter or sort!
  5. [R15] JetBlue 3/5 · US Forced to log in again when searching flights - poor user experience: Latest app update forces you to log in every single time you want to search for flights - even if you check off save my info. I’m already logged into the app so why do I need to log in when searching for flights! This is time consuming and frustrating. It’s now better to use your website than your app. Please consider reverting
  6. [R35] JetBlue 3/5 · US When it works, it’s great!: When the app works, it’s great! Booking, managing, customer support, all excellent! My issue is the app seems to get updates often which is great but I then have to constantly re-log in. Many times, I go through a multi-step sign in for security reasons (again, great for privacy) and after submitting codes to log in, it brings me right back to the log in screen. I go th
  7. [R36] JetBlue 1/5 · US Painful Experience: They pushed out a 'security update' that expires the password. Then, they force yo to endure a painful and nearly impossible reset procedure requiring unheard of password requirements. Whoever thought this up should be fired.
  8. [R6] JetBlue 3/5 · US Generally Good: This app does much of what is intended: it allows you to search and book flights easily. Where it fails is in flight check-in. Most of the time, it doesn’t allow the check-in to happen with a snappy message: It’s not you, it’s us! Well, if it’s you, then FIX IT! And it does this for most of the flights I have taken.
  9. [R10] JetBlue 1/5 · US Unreliable and the reason I’ avoiding JetBlue in the future as a result: App started having tons of issues displaying my boarding pass while going through customs/tsa (i had cell and internet connection) and made what should have been a normal flying experience extremely stressful. This was our first time with Jet Blue and due to their app it will likely be our last
  10. [R12] JetBlue 3/5 · US Does what it needs to, but buggy: Usual airline app. View trips, book trips, “featured content” ads. Nothing special. Gets the job done. There’s a bug where it always shows one notification badge on the app icon, and when you tap on the envelope on the main screen, the app crashes.
  11. [R34] JetBlue 2/5 · US Always erroring: This app is always constantly not working. I always get errors trying to check in and chat can’t help you and it says to call and when you call they say they can’t check you in you have to do it at the airport. Very frustrating.
  12. [R1] JetBlue 1/5 · US Misleading: This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frus
  13. [R39] JetBlue 3/5 · US Travel bank: Book a trip three months in advance. Made a mistake lost almost $1000 in one day. They put the money in travel bank account which expires after one year and is virtually impossible to access. Feels scam.
  14. [R61] Southwest Airlines 1/5 · US Suckie seats on Southwest!!!: I used to love this airline. Now they have the worst seating just like every other nickel and dime airline. Hello late stage capitalism!
  15. [R65] Southwest Airlines 5/5 · US Love SW!!: My hubby and I fly SW all the time! To be fair, we’re A-list preferred so our perks are fantastic!! The app makes it super easy to manage and keep track of all our travel, alerts, and any changes
  16. [R4] JetBlue 1/5 · US Broken seatback screen: The online customer service for Jetblue is useless for reporting broken equipment on flights. Don't bother using it for that.
  17. [R86] Southwest Airlines 5/5 · US Telephone agents: The agent help me to add my bag, he was very helpful .
  18. [R87] Southwest Airlines 3/5 · US Poor functionality: Not very intuitive. Should really copy the United Airlines app functionality. Also, I asked their chat box about my flight, if it was direct or not, and it could not answer that simple question.
  19. [R44] JetBlue 2/5 · US Can’t Check In: The app does fine until it’s time to check in for my flight. Then, once I’ve gone through all the steps, it fails right at the end and says “Oops! It’s not you, it’s us.” That’s adding an unnecessary layer of stress to our travel today.
  20. [R38] JetBlue 1/5 · US Low reliability app: Unusable app if you want to get access to your account because login doesn’t even work.
  21. [R49] JetBlue 3/5 · US Missing apple wallet on lock screen: The apple wallet boarding passes used to come up on my lock screen automatically, but no longer do. Now it wants me to just get the boarding pass in the app, but that requires me to unlock my phone and have cell service. Bring back automatically bringing the passes up on the lock screen.
  22. [R75] Southwest Airlines 3/5 · US Apple wallet: Not loading, even though the boarding pass offers it on the screen.
  23. [R81] Southwest Airlines 3/5 · US App is Faulty: Can’t add boarding pass to Apple wallet.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store