Southwest Airlines

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] 5/5 · US Love SW!!: My hubby and I fly SW all the time! To be fair, we’re A-list preferred so our perks are fantastic!! The app makes it super easy to manage and keep track of all our travel, alerts, and any changes
2. [R48] 5/5 · US So easy: This app has taken the guess work out of flying. It’s easy to navigate and reminds you of everything. I would be lost if it wasn’t for this app
3. [R34] 5/5 · US Excellent Service: The app makes it easy to book your entire travel plans. The onboard service is always excellent.
4. [R13] 5/5 · US 😊 Great: Keep me informed when my flight was canceled for me to make a quick change.
5. [R8] 5/5 · US LOVE SWA: The app is easy and user friendly. Staff are always great, helpful and friendly!
6. [R41] 5/5 · US Great airline: Easy to use
7. [R86] 5/5 · US Easy to Use: Intuitive design, and easy to navigate.
8. [R91] 5/5 · US Easy to use: Love the app so smooth and easy to use
9. [R89] 5/5 · US Easy to make changes: Missed a flight had to reschedule in a hurry; Not a problem for SW
10. [R98] 5/5 · US The best airline: Flexible to change, many routes, affordable prices.
11. [R3] 1/5 · US Worst App: It has taken forever just to scan passports I’ve had to restart each time I finish one because it can’t refresh…uuugggh!
12. [R55] 2/5 · US Mr: App works great until it’s time to check in the flight. App then asks me to scan in travel document information that I’ve already done prior and once I scan my passport document (again), it gives me a message: “Sorry, we found some errors… We are unable to process your request. Please try again. If you continue to have difficulties, please contact Southwest Airlines customer representative at
13. [R58] 1/5 · US “Complete travel documents” absurdly glitchy for international flights: Mobile page to submit travel documents for check-in works maybe once every 100 tries and has been a pain point every time I travel with them. By comparison, I’ve never experienced this problem with any other airline I’ve flown with before.
14. [R85] 1/5 · US Check in: Trying to check in and I keep getting an error message. It should not be this hard to check in.
15. [R30] 3/5 · US Apple wallet: Not loading, even though the boarding pass offers it on the screen.
16. [R33] 1/5 · US Slow loading boarding pass: This app is ver slow when trying to view the boarding passes. This is quite inconvenient when trying to show the boarding pass when boarding. My mobile phone connection shows full bars. Southwest - please fix this!!!
17. [R37] 3/5 · US App is Faulty: Can’t add boarding pass to Apple wallet.
18. [R64] 1/5 · US Boarding Pass Issue: Boarding pass function in the app stopped working right when i’m at the TSA. had to go out back to the ticketing and re-check in and lined back in.
19. [R18] 3/5 · US Free First Checked bag?: App would not allow me to add my first free checked bag. I booked with the SWA visa, looks like I am going to have to call to add it for free.
20. [R47] 1/5 · US Adding checked bag: The app will not allow me to add my checked bag.
21. [R110] 1/5 · US Bag fee low: When I got the rapid rewards Southwest credit card I was told first checked bag is always free now they’re charging me
22. [R129] 3/5 · US Easy to use, but not with discounts: It was pretty easy to book my flight, but once again having issues with baggage. One would think that once you upload a gift card or credit it might stay in your account available for use. I went to add a bag online to tomorrow’s flight and not only was my credit not present, but there was no place to enter it at checkout either. If you’re planning to use a
23. [R15] 3/5 · US Typing in confirmation number: I booked our flights online, but I have to enter the confirmation number every time I look at the app. Is there a way to save so this isn’t necessary?
24. [R24] 1/5 · US Worst airline app: This app is a nightmare. Never saves my flights. Impossible to change seats. So slow. Whoever is in charge of this app should be embarrassed and fired. United’s app was more advanced than this 20 years ago!! Southwest needs to restart this from scratch
25. [R42] 3/5 · US Need some improvements: The app is just ok to track you flight. I think in 2026 the app should remember who you are from your device. Even after entering all your data and if you log out then log back in, you have to start from scratch again, crazy work. Other airline apps work better and remember who you are.
26. [R61] 1/5 · US Flights not saving: I’ve had to add my flight every time I leave the app.
27. [R5] 1/5 · US Way to hard to create an account: Why the f is it so hard to create an account error after error bruh
28. [R78] 2/5 · US Log in: The options to recover log in information is not clear and I’ve spent quite some time trying to log in or create a new account for this flight. It claims my email is already in use but I don’t remember the last time I flew sw. so it’s either fraud or the system is ancient.
29. [R90] 4/5 · US App Issues: Difficult getting in had to reset password, but still kept telling me password not recognized.
30. [R178] 3/5 · US Don’t forget your login information: For the life of me I can’t remember my password. Apparently I saved the wrong one and for whatever reason my security questions aren’t working and it’s beyond hard trying to recover said information. I can not get in to save my life.
31. [R7] 3/5 · US Upgrades: If I upgrade my seat then my boarding priority should upgrade with it. It’s almost not worth upgrading.
32. [R14] 1/5 · US Seat selection: I shouldn't have to pay to get an aisle seat. I should be able to select it without an additional fee
33. [R25] 1/5 · US Error: App will not allow me to upgrade my seat. I get a “Sorry” message and try again later. This is poor experience and I’m stuck with a middle seat.
34. [R36] 3/5 · US Seat selection: As a credit card member it wouldn’t let me select my seat prior to check in as it stated I would be able to.
35. [R1] 1/5 · US Suckie seats on Southwest!!!: I used to love this airline. Now they have the worst seating just like every other nickel and dime airline. Hello late stage capitalism!
36. [R11] 3/5 · US Changes: I heard when southwest decided to make these current changes that you “listened” to what us customers wanted and gave it to us. Well, I personally and know many more that feel the same, do NOT like the new process. I do not like being assigned a seat or being forced to purchase one to avoid that assignment. Simply put, you could have continued to fill your planes the old way, but the
37. [R16] 2/5 · US SW HAS REALLY CHANGED FOR THE WORST!: We have been longtime SW flyers, enjoyed the perks of being credit card holders and using our points for free flights. All that changed in January! Now only my husband can get the free bag because he is the primary name on the account even though we have joint everything and o have a card with my name on it for the same account! They now have so many levels fo
38. [R9] 5/5 · US Not A Flyer: I traveled back to the OC after moving home to Louiville for the first time in 4 years and as I am such a nervous passenger the staff from KY to ARZ was great very patient and accommodating, however the shorter flight from ARZ to CA the OC the staff had more of a Cali vibe and was not so friendly with the passengers as I was observing. I would like to give an extra thank you to the re
39. [R12] 5/5 · US SW: Great service
40. [R21] 5/5 · US Telephone agents: The agent help me to add my bag, he was very helpful .
41. [R31] 1/5 · US Fees & Charges: Ridiculous seat fees & baggage fees and charges for the flight are outrageous. SWA is no more a reasonable way to travel and there are no additional benefits to offset the charges.