JetBlue

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Client: Seamless app!
2. [R10] 3/5 · US Generally Good: This app does much of what is intended: it allows you to search and book flights easily. Where it fails is in flight check-in. Most of the time, it doesn’t allow the check-in to happen with a snappy message: It’s not you, it’s us! Well, if it’s you, then FIX IT! And it does this for most of the flights I have taken.
3. [R159] 5/5 · US Good job: Does what you’d want, need and expect it to do. Good features. Snappy - kind of like the website on steroids.
4. [R255] 5/5 · GB Great App, even Greater Airline: The app functions great and you can book flights, check in and access your boarding pass - even add it to Apple Wallet. But…. Even better than that is the modern efficient jets, great crew and awesome flying experience.
5. [R251] 5/5 · GB Best Airline App: Really easy to use, lots of relevant notifications.
6. [R253] 5/5 · GB Great up to the minute information: Really impressed with the app. We took a flight from Dublin to Las Vegas which had a layover in JFk. The app was fantastic for keeping us up to date with any delays, gate changes etc. it also alerted us to the progress of our bags in transit. Well done jet blue. An app which is truly fit for purpose.
7. [R264] 5/5 · GB Right to the phone!: The only airline app that has my flight info right there on the first screen when I open the app. No searching for confirmation numbers, etc. Perfect.
8. [R273] 5/5 · GB Mrs: Easy to use. Great to have all details you need on your card
9. [R269] 5/5 · GB Slick app: Just used this app for the first time, apart from having to wait until check in opens before the app would recognise my flight, all good. Scan feature on passport and credit card really saves time.
10. [R274] 5/5 · GB Fabulous app!: Love this for easy check in- scans passports and cards effortlessly!
11. [R8] 2/5 · US Extremely buggy 2026-06-24: Sign with 2FA causes screen loop. Name field when booking a flight is uneditable.
12. [R20] 1/5 · US Painful Experience: They pushed out a 'security update' that expires the password. Then, they force yo to endure a painful and nearly impossible reset procedure requiring unheard of password requirements. Whoever thought this up should be fired.
13. [R21] 1/5 · US Low reliability app: Unusable app if you want to get access to your account because login doesn’t even work.
14. [R24] 1/5 · US FAIL!: The app itself may be fine, but setting up a login was incredibly user, hostile; worst I have ever experienced with ANY app.
15. [R15] 3/5 · US Fix the KTN issue: JetBlue app is a great app but recently I’ve had to manually add my KTN when previously it would be linked already with my JB profile. What’s the point of filling everything out on our profile and then have to constantly add your KTN at check in?
16. [R19] 2/5 · US Always erroring: This app is always constantly not working. I always get errors trying to check in and chat can’t help you and it says to call and when you call they say they can’t check you in you have to do it at the airport. Very frustrating.
17. [R25] 2/5 · US Can’t Check In: The app does fine until it’s time to check in for my flight. Then, once I’ve gone through all the steps, it fails right at the end and says “Oops! It’s not you, it’s us.” That’s adding an unnecessary layer of stress to our travel today.
18. [R12] 1/5 · US Can’t add to wallet: Can’t add to wallet
19. [R149] 3/5 · US Missing apple wallet on lock screen: The apple wallet boarding passes used to come up on my lock screen automatically, but no longer do. Now it wants me to just get the boarding pass in the app, but that requires me to unlock my phone and have cell service. Bring back automatically bringing the passes up on the lock screen.
20. [R154] 4/5 · US I think you broke the app: I’ve been using Jetblue for decades and for the first time After I create my boarding pass, it will not ask me to add it to my wallet. This is inconvenient as I used to download to both my wallet and my wife’s wallet so that when we we always had each other’s boarding pass. This no longer can occur.
21. [R299] 4/5 · CA Gate update on mobile pass in Wallet: Getting notification of gate change and also in the app the the info in the wallet mobile pass don't show the gate update. This must be fix in future version.
22. [R16] 2/5 · US The app is glitching: The app started glitching
23. [R22] 3/5 · US Does what it needs to, but buggy: Usual airline app. View trips, book trips, “featured content” ads. Nothing special. Gets the job done. There’s a bug where it always shows one notification badge on the app icon, and when you tap on the envelope on the main screen, the app crashes.
24. [R33] 5/5 · US Jet blue !!: I love jet blue but the app has been very slow lately and I’m just not feeling the same love for the app as much as l love jet blue
25. [R35] 2/5 · US Fix your badges and messaging issues: Constant Badge showing one notification and when I go to check messages the app crashes.
26. [R1] 1/5 · US Misleading: This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frus
27. [R13] 1/5 · US Seat picking issue: When you try to pick a seat it immediately scrolls to the very right of the screen so that you can’t even pick the seat you want.
28. [R17] 1/5 · US Worst app ever: Horrific, I can literally never book a trip . I lose on money or points . It Never lets you seamlessly book 🙄🙄🙄🙄 get a different contractor for your app. They suck
29. [R44] 1/5 · US NEVER WORKS EVER!!!: I have been a JetBlue Mosaic member for many years. This continues to be the worst and most frustrating app I have ever used. You sign in and then get through all your travel details and get to checkout and it asks you to sign in again and then it says Oops! Page Not Found. It is impossible to use your points to book a flight. It does not pull your TrueBlue number and when you
30. [R31] 2/5 · US Dated: 5+ years behind competitors. Difficult to navigate, should be easier. Would probably use another airline because ease of use.
31. [R38] 3/5 · US Where is Best Fare Finder: Why is best fare finder missing on the app.
32. [R134] 4/5 · US Booking Search Results: the update is not easy on the eyes. the old format was much easier to view multiple options at once, this is too basic. you can’t even filter or sort!
33. [R138] 3/5 · US Used to be so user friendly but not anymore!: JetBlue has just updated its app to only show the exact date (not even the day of the week) in the search results. Terrible search results and so difficult now to navigate. What happened???
34. [R43] 1/5 · US Calendar functionality is terrible: It tried to add events to my iCloud Calendar. Then it doesn’t show up, because it was not added successfully, but it says it was already added! Also, full calendar access should not be required. Add events is sufficient.
35. [R50] 1/5 · US Calendar add doesn’t work and they change seat w/o notice: They change your aircraft then wont allow you to change random seat they selected for you. 2 hrs customer service JetBlue time has passed don’t waste your money JetBlue will not add your flight info to the calendar if your settings are “add event” only. They want full access to your entire calendar all personal events, period tracker, any
36. [R53] 4/5 · US Good for booking: This app is mostly great, the thing I put a star down for is that it needs full access to my calendar to add a flight, it should only need add only. Why you need to view my full calendar? Seems a bit sus.
37. [R29] 1/5 · US Forced update is allowed: I’m stuck. App update is required but I have older iOS that won’t allow an update. Is JetBlue going to buy me a new IPad?
38. [R51] 3/5 · US Update App: My older phone doesn’t accept the new download. IDK why
39. [R102] 3/5 · US Improved over the years, but not on iOS 16.7.12: I have an OG iPad Pro, which Apple stopped updating at iOs 16.7.12 - so the last few updates of the jetBlue app don’t work anymore, except to tell me I should update, which it won’t. There was a long period that the app did not book as well as the web for me, so I’m pretty used to it. The app did improve over the years, so a Thanks and an FYI for th
40. [R190] 5/5 · US App not able to use since 17.0 update: My phone is a bit older and not able to use the app. What do you suggest to check in for my flight
41. [R18] 1/5 · US App out of sync: The ticket in the JetBlue app shows one gate and the JetBlue status notification says a different gate I had to find an agent to see which was correct She tried to tell me it was the ticket in my wallet Which it wasn’t the one reporting the wrong gate and in fact the wallet and the ticket on the JetBlue app had the correct gate It was the JetBlue notification that was wrong. The
42. [R65] 3/5 · US Mixed messages re delayed flight and gate: My flight has been delayed twice in the past 6 hours (and may do so again; who knows?) and my gate has changed. First delay notification and just-now gate change came via email. But second delay came via text. I signed up for text, I don’t check email often. Confusing. And differences between what app and website say. Makes me very anxious.
43. [R6] 1/5 · US Unreliable and the reason I’ avoiding JetBlue in the future as a result: App started having tons of issues displaying my boarding pass while going through customs/tsa (i had cell and internet connection) and made what should have been a normal flying experience extremely stressful. This was our first time with Jet Blue and due to their app it will likely be our last
44. [R7] 1/5 · US GREAT APP, GLOOBY AIRLINE: Hahahahah
45. [R39] 1/5 · US Does Not Work! Wasting time.: For the last 4 months this app has not worked. Does not produce boarding passes, does not pass through TSA info, does not add purchase extras to boarding pass. No reason to use, because you are going to have to call to correct and go to the counter anyway. Wasting my time. Makes me want to find another east coast shuttle.
46. [R26] 3/5 · US Forced to log in again when searching flights - poor user experience: Latest app update forces you to log in every single time you want to search for flights - even if you check off save my info. I’m already logged into the app so why do I need to log in when searching for flights! This is time consuming and frustrating. It’s now better to use your website than your app. Please consider reverting
47. [R36] 1/5 · US Sign-in Issue: Zero stars! Unable to login. Account verification email received with code and entered, yet system still defaults back to original sign-in screen to repeat process.
48. [R59] 1/5 · US Needs work: JetBlue is great but the app doesn’t function as it should. When trying to look at my dashboard or perks, I have to keep entering my login info, then it makes me confirm my email, then once I do it asks me to enter my login info again, and the cycle continues.