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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

JetBlue vs United Airlines

JetBlue 4.9★ · Free to download 55
Winner United Airlines
United Airlines 4.8★ · Free to download 70

United Airlines' app, despite some recent reliability issues, offers a more consistent user experience and better flight management features compared to JetBlue's app, which is plagued by frequent bugs and login problems.

Full reviews: JetBlue · United Airlines

While both airline apps are free to download and aim to simplify travel, United Airlines' app generally provides a more reliable experience for flight management and updates, despite some recent performance issues. JetBlue's app, however, struggles with persistent bugs, login difficulties, and issues with core functionalities like check-in and booking, leading to significant user frustration.

Head to head

Features & Functionality edge: United AirlinesR6R9R18R22
JetBlue JetBlue's app allows users to search and book flights easily R6, but many report issues with critical features. Users struggle with check-in R6R34R44, adding KTN R9, passport scanning , and adding boarding passes to Apple Wallet R22. Some users also note the absence of features like a 'Best Fare Finder' R18 and proper filtering options in search results .
United Airlines United Airlines' app is praised for its ease in booking, making changes, and using miles . It offers consistent flight updates, gate-to-gate mapping, and in-flight entertainment access R74. However, some users find bag tracking hidden and report difficulties adding frequent flyer numbers or scanning passports for minors R63.
Ease of Use edge: United AirlinesR15R25R29R31
JetBlue Many JetBlue users find the app frustrating and not user-friendly due to frequent login requirements R15R29R31R35, password reset difficulties , and a general feeling that it's a 'web view not an actual app experience' . Navigation issues like seat picking R25 and outdated search results also contribute to a poor experience.
United Airlines United Airlines' app is often described as easy to use and intuitive for check-in and navigation . However, some users, particularly international travelers, find it complicated and not user-friendly, with issues like repeated information requests and difficulty finding boarding passes .
Reliability & Performance edge: United AirlinesR11R12R27R28
JetBlue JetBlue's app is widely criticized for being buggy and unreliable. Users report constant glitches R28R31, crashes R12, slow performance R11, and errors during check-in R34R44. Login issues are frequent, with users getting stuck in loops or unable to access their accounts . Notifications can be out of sync with actual flight status R27R32.
United Airlines United Airlines' app has faced recent reliability issues, with some users reporting it becoming 'almost unusable' due to views not refreshing and slow loading times . Crashes and error messages are also mentioned . Despite these issues, many users still find it reliable for flight updates and overall service R74.
Price & Value tieR1R7R39R70
JetBlue JetBlue's app is free to download, but users express frustration with the value of their rewards program, citing blacked-out flights and difficulty using points R1. There are also complaints about misleading advertising regarding carry-on allowances R7 and issues with accessing travel credits R39.
United Airlines United Airlines' app is also free to download. Users complain about high ticket prices and numerous extra charges for seats, carry-ons, and checked bags, especially after the demise of Spirit Airlines R70. Some users feel these fees negate the value of credit card rebates .
Customer Support tieR4R34R73R83
JetBlue JetBlue users report online customer service being 'useless for reporting broken equipment' R4. Some mention that chat support can't help with check-in issues and directs them to call, only for phone agents to say check-in must be done at the airport R34.
United Airlines United Airlines users mention difficulty getting assistance from airport agents for flight changes and hotel vouchers R73. However, some praise United's customer service generally, describing it as friendly and professional R83.
Pick JetBlue if

you are a loyal JetBlue customer who primarily uses the app for basic flight search and booking, and you are willing to tolerate frequent bugs and login issues R6R12R35.

Pick United Airlines if

you prioritize a generally more reliable app for flight status updates, check-in, and managing reservations, even if it has experienced recent performance dips and you are prepared for potential extra fees for services R74.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent reviews for both apps show a negative skew, with many users reporting bugs and reliability issues. United's app has a significantly higher number of ratings, which may contribute to a broader range of feedback.

Frequently asked

Which app is better for checking in for a flight?
United Airlines' app generally provides a smoother self-check-in experience , although some users have reported issues with passport scanning R63. JetBlue's app, in contrast, frequently fails during the check-in process, often displaying error messages R6R34R44.
Do either of these apps have issues with logging in or account access?
Yes, both apps have reported issues with login and account access, but JetBlue's app appears to have more frequent and severe problems, with users constantly being forced to re-login R15R29R31R35, experiencing password reset difficulties , or being unable to log in at all . United Airlines users have also reported login issues, including problems with password resets and being logged out too quickly .
Which airline app is better for managing flight changes and updates?
United Airlines' app is generally better for managing flight changes and receiving updates, with users praising its consistent updates on flight info and gate changes R74R112. While JetBlue's app does send notifications, users have reported discrepancies between app, email, and text notifications, leading to confusion R27R32.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] JetBlue 3/5 · US Generally Good: This app does much of what is intended: it allows you to search and book flights easily. Where it fails is in flight check-in. Most of the time, it doesn’t allow the check-in to happen with a snappy message: It’s not you, it’s us! Well, if it’s you, then FIX IT! And it does this for most of the flights I have taken.
  2. [R9] JetBlue 3/5 · US Fix the KTN issue: JetBlue app is a great app but recently I’ve had to manually add my KTN when previously it would be linked already with my JB profile. What’s the point of filling everything out on our profile and then have to constantly add your KTN at check in?
  3. [R18] JetBlue 3/5 · US Where is Best Fare Finder: Why is best fare finder missing on the app.
  4. [R22] JetBlue 1/5 · US Can’t add to wallet: Can’t add to wallet
  5. [R15] JetBlue 3/5 · US Forced to log in again when searching flights - poor user experience: Latest app update forces you to log in every single time you want to search for flights - even if you check off save my info. I’m already logged into the app so why do I need to log in when searching for flights! This is time consuming and frustrating. It’s now better to use your website than your app. Please consider reverting
  6. [R25] JetBlue 1/5 · US Seat picking issue: When you try to pick a seat it immediately scrolls to the very right of the screen so that you can’t even pick the seat you want.
  7. [R29] JetBlue 3/5 · US App does not show dashboard: For some reason, whenever I go into the dashboard or any of my settings for my profile the app never works. I keep getting asked to login and when I do it brings me right back. Very frustrating.
  8. [R31] JetBlue 3/5 · US Do not upgrade: The app keeps glitching continuously asking me to sign in.
  9. [R11] JetBlue 5/5 · US Jet blue !!: I love jet blue but the app has been very slow lately and I’m just not feeling the same love for the app as much as l love jet blue
  10. [R12] JetBlue 3/5 · US Does what it needs to, but buggy: Usual airline app. View trips, book trips, “featured content” ads. Nothing special. Gets the job done. There’s a bug where it always shows one notification badge on the app icon, and when you tap on the envelope on the main screen, the app crashes.
  11. [R27] JetBlue 3/5 · US Mixed messages re delayed flight and gate: My flight has been delayed twice in the past 6 hours (and may do so again; who knows?) and my gate has changed. First delay notification and just-now gate change came via email. But second delay came via text. I signed up for text, I don’t check email often. Confusing. And differences between what app and website say. Makes me very anxious.
  12. [R28] JetBlue 2/5 · US The app is glitching: The app started glitching
  13. [R1] JetBlue 1/5 · US Misleading: This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frus
  14. [R7] JetBlue 1/5 · US Your carryon is not allowed: The campaign says the carryon is free. But you don’t allow it in the plane for many groups. You are deceiving the people with your ads. I am never flying on JetBlue again
  15. [R39] JetBlue 3/5 · US Travel bank: Book a trip three months in advance. Made a mistake lost almost $1000 in one day. They put the money in travel bank account which expires after one year and is virtually impossible to access. Feels scam.
  16. [R70] United Airlines 1/5 · US Checking bags: I get a free checked bag for me and my husband and it keeps charging me $50 each.
  17. [R4] JetBlue 1/5 · US Broken seatback screen: The online customer service for Jetblue is useless for reporting broken equipment on flights. Don't bother using it for that.
  18. [R34] JetBlue 2/5 · US Always erroring: This app is always constantly not working. I always get errors trying to check in and chat can’t help you and it says to call and when you call they say they can’t check you in you have to do it at the airport. Very frustrating.
  19. [R73] United Airlines 1/5 · US App won’t process my flight change due to major delay: Had to wait on hold 30min, agent at the airport wouldn’t assist, only gave me a phone number since the app wouldn’t let me confirm my moved flight and wouldn’t help me with a hotel voucher since it’s such a late and long delay.
  20. [R83] United Airlines 5/5 · US Stepped up their Game: AA used to be my airline of choice, but United has taken the top spot for me within the last two years. Friendly, professional customer service, great flight attendants, and musician friendly policies make United the best airline for my professional and personal needs. Keep up the great work UA!
  21. [R44] JetBlue 2/5 · US Can’t Check In: The app does fine until it’s time to check in for my flight. Then, once I’ve gone through all the steps, it fails right at the end and says “Oops! It’s not you, it’s us.” That’s adding an unnecessary layer of stress to our travel today.
  22. [R63] United Airlines 3/5 · US Passport photo doesn’t match grid lines with camera: Mostly, the app is harmless. But, it took three times to take a photo of my passport, because the grid lines did not match the picture saved.
  23. [R35] JetBlue 3/5 · US When it works, it’s great!: When the app works, it’s great! Booking, managing, customer support, all excellent! My issue is the app seems to get updates often which is great but I then have to constantly re-log in. Many times, I go through a multi-step sign in for security reasons (again, great for privacy) and after submitting codes to log in, it brings me right back to the log in screen. I go th
  24. [R32] JetBlue 1/5 · US App out of sync: The ticket in the JetBlue app shows one gate and the JetBlue status notification says a different gate I had to find an agent to see which was correct She tried to tell me it was the ticket in my wallet Which it wasn’t the one reporting the wrong gate and in fact the wallet and the ticket on the JetBlue app had the correct gate It was the JetBlue notification that was wrong. The
  25. [R74] United Airlines 5/5 · US United Airlines App a Must Have: I am so impressed with the United Airlines App. Consistent Updates on Flight Info, Gate to Gate Mapping and Walking Distance Info. Seat Change optional literally up to the main door closing. Flight Entertainment at your Fingertips. A Really Awesome Travel Tool to Have
  26. [R112] United Airlines 5/5 · US Super awesome app: One if not the best airline apps in history. Keeps you updated, makes it easy to see the big picture and make changes!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store