United Airlines

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R11] 5/5 · US United Airlines App a Must Have: I am so impressed with the United Airlines App. Consistent Updates on Flight Info, Gate to Gate Mapping and Walking Distance Info. Seat Change optional literally up to the main door closing. Flight Entertainment at your Fingertips. A Really Awesome Travel Tool to Have
2. [R49] 5/5 · US Super awesome app: One if not the best airline apps in history. Keeps you updated, makes it easy to see the big picture and make changes!
3. [R9] 5/5 · US Love the United App: Being able to pick up where I left off on a reservation is very helpful. The ease with which O could use miles to bring down the price was awesome! Thank you, United!
4. [R14] 5/5 · US The best self check in: United provides a super easy self check in, flight change or cancellation and any other service you may need. Love this Airline and their App!
5. [R64] 5/5 · US Super convenient app for booking and managing trips: Love the latest version of the app. It is so much modern and cleaner UI wise. I use the app for booking trips, managing check-in’s and activities on the day of travel like boarding passes and inflight wifi.
6. [R35] 5/5 · US Just the best service ever: I love United airlines. They are kind, competent, efficient and such an easy process from beginning to end. The app is the best and easy to navigate.
7. [R38] 5/5 · US App: Easy to use and navigate with my iPhone
8. [R89] 5/5 · US User friendly and easy to navigate: App is easy to navigate and clear instructions. Icons and subcategories help with sequential tasks to achieve your goals or reach information.
9. [R1] 2/5 · US slow: slowest app I’ve ever used. always buffering regardless of my cell service/wifi connection.
10. [R2] 2/5 · US Global Services: As of July of 2026, this app has become almost unusable on my iPhone. The majority of views no longer refresh, including flight status. I’m using 3rd party apps to view my United flight status. So many regressions in your code deployments. Ouch. I’ve dropped this app from 5 stars to 2 stars.
11. [R23] 2/5 · US Crashed constantly: Just trying to get home. Circle of death processing and then an error message.
12. [R24] 1/5 · US Latest version is unreliable: The latest version (June/July 2026) has been quite unreliable. The app takes a while to load the main screens - check in, flight status, and others. Very disappointing as many of them are needed to make quick changes or check things in travel days. The new features are nice (with lot of redundant and duplicative places to get to the same info), but it’s not acceptab
13. [R19] 1/5 · US App extremely buggy: Long time user and frequent flyer on United. The app no longer works for my wife or I. Check in is virtually impossible, and simple tasks like choosing seats often take many minutes of waiting if it works at all.
14. [R25] 2/5 · US Terrible experience.: Setting up the United mileage plus Ap and using it to get boarding passes took three hours and was frustrating. United could learn a thing or two from Southwest. On return trip, check-in only took about a half hour. But around 20 retakes in order to get the picture of the passport acceptable. it generally took the picture and cropped off data on the edges. I have not had thi
15. [R30] 1/5 · US Nothing works!: Everytime I try to utilize anything in this app it doesn’t work! I’ve updated it refreshed it logged out then back in and still nothing, everytime I try to get my mobile boarding pass, track my checked luggage, or look at the terminal map of the current airport I’m in it doesn’t work. Just constant “Oops something went wrong “ messages.. Yeah! Ya think??
16. [R62] 2/5 · US Weird bugs for international travel: It asks four a scan of your passport, but then the camera won’t work in-app, even with permissions granted. It also won’t let us check in for an international flight and tells us that my phone doesn’t have a connection (it clearly does, as I’m posting this right after trying)
17. [R397] 3/5 · GB Credit card: Why wouldn’t accept my credit details with a uk address?
18. [R444] 3/5 · GB The app is for all and not for USA customers: It seems to me that this app puts USA customers first. You can’t pay for bags in other countries. I set my Country as United Kingdom , but when I click on Zip/postal code it just shows my number pad when a UK post code has Letters as well. Even online I try to for my bags but the money is pending but nothing get update on my booking.
19. [R469] 3/5 · GB Phone: Not everyone who uses United is from Guam, Porto Rico or United States !!! App gives no other option
20. [R471] 3/5 · GB Card payment for Seat upgrade: Why can I not upgrade using a UK address which is my Credit Card billing address
21. [R4] 1/5 · US Checking bags: I get a free checked bag for me and my husband and it keeps charging me $50 each.
22. [R41] 4/5 · US Baggage check in: Rules for carry on bags in basic economy are not very clear.
23. [R47] 1/5 · US Luggage: We charged our flights on the United/chase credit card, we should not be charged for our bags ‼️
24. [R48] 1/5 · US Checked bag: Forced to add a credit card even though I paid for a checked bag and do not need to check additional bags. It’s ridiculous.
25. [R169] 3/5 · US Works ok: App is laggy and asks for login too often, but gets the job done.
26. [R277] 3/5 · GB Could be better: I was prompted for the same info more than once. You should have hotel address searched an autocomplete when you enter the hotel name I had to restart check in when navigating away from the website
27. [R323] 3/5 · GB Potentially good: As a new United flyer and non-US citizen, it seemed better to get the app than use the website. But the fact that it logs you out after maybe 5 minutes, means you can’t keep your boarding pass open through the airport. Significant when the send to Apple wallet button doesn’t work. It’s not obvious how you can change seats once selected, how you can send boarding passes to other p
28. [R408] 3/5 · GB Information duplication: Being asked too many times to put same information in over and over again
29. [R57] 1/5 · US Plus points upgrade not working: The app has a persistent issue with PlusPoints upgrade requests. For at least the past two weeks, that feature hasn’t worked at all. We’ve tried multiple devices, different networks, and even in different countries, but every time we attempt to request a PlusPoints upgrade, the app just spins indefinitely and never completes the request. Everything else seems to wo
30. [R111] 3/5 · US Bag tracking not front and center: Bag tracking is hidden in my opinion as I have to go back to Home Screen to find link. Why can’t I do it when I’m at the Boarding Pass screen which is where I’m at when waiting on a flight
31. [R192] 3/5 · US App let us know it didn’t have KTN correctly: This was so handy to know before getting our e-tickets that our TSA precheck status needed attention.
32. [R545] 3/5 · CA TSA Precheck Issue: Unable to get TSA Precheck checked in boarding pass although Passport and Nexus card details are present in my profile .
33. [R5] 4/5 · US Review: When trying to set up acct, would not allow me to type in box was covered by drop down. When logging in, could not type and see. Royal pain
34. [R7] 4/5 · US Pretty good: There are still some bugs to work out. It asked for my passport info more than a week before the flight, but when I actually had them later I couldn’t navigate back to where I could enter it.
35. [R16] 1/5 · US Check-in never works day before: It’s stressful that you can only check-in a few hours before the flight. Especially when yo have meetings to get to and no time to check-in hours before your flight.
36. [R18] 1/5 · US Not working: The app continually tells me that my password is wrong. However, the link to reset the password does not work.
37. [R384] 3/5 · GB US only: Totally useless if u don’t live in USA, other than that I am sure it would work fine.
38. [R13] 1/5 · US Carry-on: For as expensive as United flights are, not being allowed a carry-on is insane
39. [R21] 1/5 · US Really: So I need to provide a credit card in case your staff determines they need to check a bag for me or the system won’t let me check in? Next travel choice likely will be another airline.
40. [R26] 1/5 · US Outrageous fees: I will never fly united again, not only that I have to buy my plane ticket. Then I had to pay extra for the seats that I was sitting in then I had to pay extra for my carry-on bag extra for a check bag. All of these extra charges were absolutely ridiculous and completely unnecessary. On JetBlue not only are my seats free and my carry-on is free and one check bag is free, but the
41. [R12] 1/5 · US Not user friendly: Checkin process encumbered with sales pitches and totally confusing. Thought I was checked in but apparently not. Never had a problem like this on other airlines.
42. [R3] 1/5 · US Awful: United has been the worse airline. Delay in Shreveport then Houston rerouted me to San Francisco with a 5 hour layover. No one would help me in the Houston airport that worked for United. No vouchers were give, no upgrade, just a waste of my time. I will NEVER fly United after this trip.
43. [R8] 1/5 · US App won’t process my flight change due to major delay: Had to wait on hold 30min, agent at the airport wouldn’t assist, only gave me a phone number since the app wouldn’t let me confirm my moved flight and wouldn’t help me with a hotel voucher since it’s such a late and long delay.
44. [R10] 1/5 · US Overpriced: Since regulators and unions killed Spirit, the tickets on United became twice as expensive Shame on you