Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

JetBlue vs Booking.com

JetBlue 4.9★ · Free to download 40
Winner Booking.com
Booking.com 4.8★ · Free to download 70

Booking.com is the better choice for general travel bookings due to its broader utility and generally positive user experience, despite issues with third-party services and customer support, while JetBlue's app is plagued by numerous technical glitches and frustrations directly impacting the flight experience.

Full reviews: JetBlue · Booking.com

JetBlue's app suffers from significant technical issues, including login problems, buggy check-ins, and unreliable boarding passes, making the travel experience stressful. Booking.com, while facing criticism for third-party service reliability and customer support, is generally praised for its ease of use and wide selection of travel options.

Head to head

Features edge: Booking.comR9R18R47R22
JetBlue JetBlue's app allows users to search and book flights, but many core features are reported to be buggy or missing. Users complain about issues with adding KTN, missing 'Best Fare Finder,' and inability to filter search results R9R18R47. Some users also report problems with adding boarding passes to Apple Wallet R22.
Booking.com Booking.com offers a wide range of booking options for hotels, flights, and car services, with users appreciating its ability to find deals and manage stays . However, the car service feature is criticized for unreliable partners and misleading insurance R63. The favorites feature is also a point of frustration due to automatic list creation .
Ease of Use edge: Booking.comR15R16R23R30
JetBlue Many JetBlue users find the app difficult to use, citing frequent login issues, forced re-logins, and a painful password reset process R15R35R36. The booking process itself is described as not seamless, with errors and uneditable fields R16R30. Navigation and search results have also been criticized after updates R23.
Booking.com Booking.com is generally considered easy to use for finding and booking accommodations . Users appreciate the straightforward navigation and the ability to view opinions and refundable options . However, some find the search results and filtering options could be improved .
Reliability tieR10R12R16R28
JetBlue JetBlue's app is frequently described as buggy, glitching, and unreliable R12R16R28. Users report critical issues like boarding passes not displaying, check-in failures, and incorrect gate information R10R34. Login loops and app crashes are also common complaints R16.
Booking.com Booking.com's reliability is mixed. While some users have seamless experiences , others report issues with double bookings, cancellations by hosts, and fraudulent listings R67R73R91. There are also instances of incorrect charges and hotels being misrepresented .
Price/Value tieR1R7R21R63
JetBlue JetBlue users express frustration with the value of their rewards program, finding it difficult to use points for flights due to blackouts R1. There are also complaints about misleading policies regarding carry-on bags and credit for cancelled flights R7R21.
Booking.com Booking.com is praised by many for offering good deals and competitive prices, with some users extending stays due to value . However, there are significant complaints about hidden fees, foreign transaction charges, and misleading pricing R63R83R85. Some users feel scammed by the overall pricing and lack of transparency .
Support tieR4R34R39R76
JetBlue JetBlue's customer service, particularly online, is described as useless for reporting issues like broken equipment R4. Users report being directed to call when the app fails, only to be told they must check in at the airport R34. Issues with travel bank access are also cited R39.
Booking.com Booking.com's customer service receives frequent and strong criticism for being unhelpful, rude, and unresponsive . Users report difficulties getting refunds, resolving double charges, and addressing issues with fraudulent listings R76. Some users have experienced being hung up on by representatives .
Pick JetBlue if

you are a loyal JetBlue customer who prioritizes direct airline booking and are willing to tolerate significant app bugs and potential frustrations with features like check-in and rewards .

Pick Booking.com if

you are looking for a comprehensive platform to book various travel services, including hotels, flights, and cars, and value a wide selection and generally easy booking process, even if it means navigating occasional issues with third-party services or customer support .

Evidence note: Both apps have a high volume of reviews, but recent negative reviews for JetBlue heavily emphasize critical app functionality issues. Booking.com's negative reviews often relate to issues with third-party providers or customer service rather than core app functionality.

Frequently asked

Does the JetBlue app reliably display boarding passes?
No, the JetBlue app has significant reliability issues with displaying boarding passes, with users reporting problems while going through customs and TSA, making the experience stressful R10R58.
Are there issues with logging into the JetBlue app?
Yes, many users report frequent and frustrating login issues with the JetBlue app, including being forced to log in repeatedly, experiencing login loops with two-factor authentication, and difficulty with password resets R15R16R35R36.
Does Booking.com have problems with double bookings or cancellations?
Yes, Booking.com users have reported issues with double bookings and confirmed reservations being cancelled by hosts, sometimes on the day of arrival, leading to frustrating experiences and no refunds R67R73R91.
Are there hidden fees or misleading prices on Booking.com?
Yes, users frequently complain about hidden fees, additional taxes, and unexpected foreign transaction fees, even when prices are displayed in USD, leading to higher final costs than initially shown R63R83R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] JetBlue 3/5 · US Fix the KTN issue: JetBlue app is a great app but recently I’ve had to manually add my KTN when previously it would be linked already with my JB profile. What’s the point of filling everything out on our profile and then have to constantly add your KTN at check in?
  2. [R18] JetBlue 3/5 · US Where is Best Fare Finder: Why is best fare finder missing on the app.
  3. [R47] JetBlue 3/5 · US New update: Where is the filter feature? Can’t filter by nonstop, earliest departure etc.
  4. [R22] JetBlue 1/5 · US Can’t add to wallet: Can’t add to wallet
  5. [R15] JetBlue 3/5 · US Forced to log in again when searching flights - poor user experience: Latest app update forces you to log in every single time you want to search for flights - even if you check off save my info. I’m already logged into the app so why do I need to log in when searching for flights! This is time consuming and frustrating. It’s now better to use your website than your app. Please consider reverting
  6. [R16] JetBlue 2/5 · US Extremely buggy 2026-06-24: Sign with 2FA causes screen loop. Name field when booking a flight is uneditable.
  7. [R23] JetBlue 4/5 · US Booking Search Results: the update is not easy on the eyes. the old format was much easier to view multiple options at once, this is too basic. you can’t even filter or sort!
  8. [R30] JetBlue 1/5 · US Worst app ever: Horrific, I can literally never book a trip . I lose on money or points . It Never lets you seamlessly book 🙄🙄🙄🙄 get a different contractor for your app. They suck
  9. [R10] JetBlue 1/5 · US Unreliable and the reason I’ avoiding JetBlue in the future as a result: App started having tons of issues displaying my boarding pass while going through customs/tsa (i had cell and internet connection) and made what should have been a normal flying experience extremely stressful. This was our first time with Jet Blue and due to their app it will likely be our last
  10. [R12] JetBlue 3/5 · US Does what it needs to, but buggy: Usual airline app. View trips, book trips, “featured content” ads. Nothing special. Gets the job done. There’s a bug where it always shows one notification badge on the app icon, and when you tap on the envelope on the main screen, the app crashes.
  11. [R28] JetBlue 2/5 · US The app is glitching: The app started glitching
  12. [R1] JetBlue 1/5 · US Misleading: This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frus
  13. [R7] JetBlue 1/5 · US Your carryon is not allowed: The campaign says the carryon is free. But you don’t allow it in the plane for many groups. You are deceiving the people with your ads. I am never flying on JetBlue again
  14. [R21] JetBlue 3/5 · US Credit: We had 3 flights cancelled due to Hernando. 2 Jet Blue and 1 Frontier. We never got to Florida and had to cancel our flight home due to this storm. Why can we only get a travel credit for our trip home and not a refund. This was all storm related.
  15. [R63] Booking.com 3/5 · US Convenient if you avoid the sinister scammy parts: If you book a vehicle, it includes “insurance.” This is Booking.com’s “service” and it entirely independent from the rental company. This “insurance” is not usually honored and requires a police report. you are essentially wasting your money and will need to buy insurance again with the actual company. Additionally, the prices they show do not inc
  16. [R4] JetBlue 1/5 · US Broken seatback screen: The online customer service for Jetblue is useless for reporting broken equipment on flights. Don't bother using it for that.
  17. [R34] JetBlue 2/5 · US Always erroring: This app is always constantly not working. I always get errors trying to check in and chat can’t help you and it says to call and when you call they say they can’t check you in you have to do it at the airport. Very frustrating.
  18. [R39] JetBlue 3/5 · US Travel bank: Book a trip three months in advance. Made a mistake lost almost $1000 in one day. They put the money in travel bank account which expires after one year and is virtually impossible to access. Feels scam.
  19. [R76] Booking.com 1/5 · US Waving the cancellation: Booking.Com makes it very difficult to get the approval process to waive the cancellation. I have called multiple times and the agent also called the Hotel as well and they agreed that they will not charge me but for some reason another you need an email but your agent called the property and they agreed so this is a very unhappy experience with Booking.Com and I will not
  20. [R58] JetBlue 1/5 · US Does Not Work! Wasting time.: For the last 4 months this app has not worked. Does not produce boarding passes, does not pass through TSA info, does not add purchase extras to boarding pass. No reason to use, because you are going to have to call to correct and go to the counter anyway. Wasting my time. Makes me want to find another east coast shuttle.
  21. [R35] JetBlue 3/5 · US When it works, it’s great!: When the app works, it’s great! Booking, managing, customer support, all excellent! My issue is the app seems to get updates often which is great but I then have to constantly re-log in. Many times, I go through a multi-step sign in for security reasons (again, great for privacy) and after submitting codes to log in, it brings me right back to the log in screen. I go th
  22. [R36] JetBlue 1/5 · US Painful Experience: They pushed out a 'security update' that expires the password. Then, they force yo to endure a painful and nearly impossible reset procedure requiring unheard of password requirements. Whoever thought this up should be fired.
  23. [R67] Booking.com 1/5 · US Double booked: Unbelievably double booked. The undoing process was painful. No refund for two weeks. Horrible experience.
  24. [R73] Booking.com 2/5 · US Do not download: Worst app to book do not recommend!! There have been several times booking over booked rooms and when we showed up they never had the room available. And the app never refunded us our money. So if you have problems with anything they will not contact you.
  25. [R91] Booking.com 2/5 · US Undependable: Multiple times now booking.com has confirmed a booking only for that booking to later be cancelled by the host. Most recently this happened on the same day as we had planned an arrival on a booking made many months in advance. Do not depend on this platform.
  26. [R83] Booking.com 1/5 · US Got charged Foran transaction fees for the prices shown in the US dollars?: I recently made multiple bookings for hotels and day trips using Booking.com all the prices were shown in the US dollars. With no warning or indication that my credit card will be charged in a Foreign currency now I have close $200 in foreign transaction fees. I have other credit cards that do not charge for transaction fe
  27. [R85] Booking.com 1/5 · US Misleading! Be aware!: Shows the prices on the app in us dollars but charge you in euros. Customer service is non existent .

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store