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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

JetBlue vs Expedia

JetBlue 4.9★ · Free to download 40
Winner Expedia
Expedia 4.8★ · Free to download 65

Expedia is the better choice for booking travel due to its broader utility and generally more reliable booking experience, despite some pricing and customer service issues, while JetBlue's app is plagued by numerous functional bugs and airline-specific frustrations.

Full reviews: JetBlue · Expedia

Expedia offers a more comprehensive and generally reliable platform for booking various travel components, often at competitive prices, though users report occasional issues with pricing discrepancies and customer support. JetBlue's app, while praised for its core booking functionality by some, is frequently criticized for persistent bugs, login problems, and issues related to managing existing flights and loyalty points.

Head to head

Features and Functionality edge: ExpediaR6R11R17R18
JetBlue JetBlue's app allows users to search and book flights easily R6R17. However, users report significant issues with features like flight check-in, often receiving an 'It's not you, it's us!' error R6R34R44. There are also complaints about the absence of a 'Best Fare Finder' R18 and a lack of filtering or sorting options in search results . Features like adding boarding passes to Apple Wallet are inconsistent , and passport scanning for international check-in is buggy . Some users also note the app is slow and drains battery R11.
Expedia Expedia's app is praised for its ease of navigation and having everything at users' fingertips R65. It allows for quick and easy searches R65, and some users find it effective for booking excursions . However, some users report the app spinning while searching or stopping search functionality altogether . There are also complaints about the map view not working and the absence of options for booking specific meal plans like half board for hotels .
Ease of Use and Reliability edge: ExpediaR10R11R12R15
JetBlue JetBlue users frequently report the app is buggy and unreliable R12R16. Common issues include being forced to log in repeatedly R15R29, login failures , and problems with two-factor authentication R16R20. Boarding passes often fail to display correctly or add to digital wallets R10. The app also has issues with displaying incorrect gate information and general slowness R11.
Expedia Expedia is generally considered easy to use and navigate R65. However, some users experience significant lag and freezing . There are also reports of the app being glitchy, with notifications remaining unread even after being viewed . Some users find it difficult to obtain hotel invoices after a stay or to get refunds when vendors cancel events .
Price and Value tieR1R7R39R65
JetBlue JetBlue users express frustration with the value of their rewards program, citing that points are difficult to use due to blacked-out flights R1. There are also complaints about misleading advertising regarding free carry-on bags R7 and issues with travel credits expiring or being hard to access R39.
Expedia Expedia is often praised for offering good prices and deals, with users finding it cheaper than booking directly through hotels R65R83. However, a significant number of users report price gouging, where initial prices change and become much higher at checkout R78R94. Some users also mention unexpected random charges and high fees for rescheduling flights .
Customer Support tieR4R34R53R64
JetBlue JetBlue's online customer service is described as useless for reporting broken equipment R4. Users attempting to check-in via the app are often told to call, and then phone support directs them to check-in at the airport R34. Some users find the call line to be a useless bot R53.
Expedia Expedia's customer service receives numerous negative reviews, with users calling it horrible R64 and incompetent . Many report difficulty getting help when flights are canceled or obtaining refunds . Users also struggle to get a live person to talk to and report being passed between Expedia and vendors when trying to make changes .
Pick JetBlue if

you are a loyal JetBlue customer who primarily uses the app for basic flight search and booking, and you are willing to tolerate frequent bugs and potential frustrations with check-in or loyalty points R6.

Pick Expedia if

you need a comprehensive travel booking app for flights, hotels, and excursions, and you prioritize ease of navigation and potentially lower initial prices, even if it means navigating occasional pricing discrepancies or customer service challenges R65.

Evidence note: JetBlue's reviews are heavily skewed towards app functionality issues and frustrations with the airline's services, often conflating the two. Expedia's reviews also include many comments about the quality of specific hotels or excursions booked through the app, which are not directly related to the app's performance but reflect the overall user experience with the service.

Frequently asked

Is the JetBlue app reliable for checking in?
No, many users report that the JetBlue app is unreliable for checking in, frequently displaying an 'It's not you, it's us!' error message and forcing them to check in at the airport R6R34R44.
Does Expedia offer good prices?
Expedia is often praised for offering good prices and deals, with some users finding it cheaper than booking directly through hotels R65R83, but many others report that prices frequently increase significantly between the initial search and checkout R78R94.
Are there login issues with the JetBlue app?
Yes, many JetBlue app users report significant login issues, including being forced to log in repeatedly, experiencing login failures, and problems with two-factor authentication R15R16R20R29.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] JetBlue 3/5 · US Generally Good: This app does much of what is intended: it allows you to search and book flights easily. Where it fails is in flight check-in. Most of the time, it doesn’t allow the check-in to happen with a snappy message: It’s not you, it’s us! Well, if it’s you, then FIX IT! And it does this for most of the flights I have taken.
  2. [R11] JetBlue 5/5 · US Jet blue !!: I love jet blue but the app has been very slow lately and I’m just not feeling the same love for the app as much as l love jet blue
  3. [R17] JetBlue 4/5 · US Good for booking: This app is mostly great, the thing I put a star down for is that it needs full access to my calendar to add a flight, it should only need add only. Why you need to view my full calendar? Seems a bit sus.
  4. [R18] JetBlue 3/5 · US Where is Best Fare Finder: Why is best fare finder missing on the app.
  5. [R10] JetBlue 1/5 · US Unreliable and the reason I’ avoiding JetBlue in the future as a result: App started having tons of issues displaying my boarding pass while going through customs/tsa (i had cell and internet connection) and made what should have been a normal flying experience extremely stressful. This was our first time with Jet Blue and due to their app it will likely be our last
  6. [R12] JetBlue 3/5 · US Does what it needs to, but buggy: Usual airline app. View trips, book trips, “featured content” ads. Nothing special. Gets the job done. There’s a bug where it always shows one notification badge on the app icon, and when you tap on the envelope on the main screen, the app crashes.
  7. [R15] JetBlue 3/5 · US Forced to log in again when searching flights - poor user experience: Latest app update forces you to log in every single time you want to search for flights - even if you check off save my info. I’m already logged into the app so why do I need to log in when searching for flights! This is time consuming and frustrating. It’s now better to use your website than your app. Please consider reverting
  8. [R1] JetBlue 1/5 · US Misleading: This JetBlue app is terrible, especially for people using the JetBlue Key Blue credit card. You spend thousands of dollars earning points, only to open the app and realize most flights are blacked out or unavailable to book with points. What’s the point of pushing a rewards credit card if the rewards are nearly impossible to use? The whole experience feels misleading and extremely frus
  9. [R7] JetBlue 1/5 · US Your carryon is not allowed: The campaign says the carryon is free. But you don’t allow it in the plane for many groups. You are deceiving the people with your ads. I am never flying on JetBlue again
  10. [R39] JetBlue 3/5 · US Travel bank: Book a trip three months in advance. Made a mistake lost almost $1000 in one day. They put the money in travel bank account which expires after one year and is virtually impossible to access. Feels scam.
  11. [R65] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  12. [R4] JetBlue 1/5 · US Broken seatback screen: The online customer service for Jetblue is useless for reporting broken equipment on flights. Don't bother using it for that.
  13. [R34] JetBlue 2/5 · US Always erroring: This app is always constantly not working. I always get errors trying to check in and chat can’t help you and it says to call and when you call they say they can’t check you in you have to do it at the airport. Very frustrating.
  14. [R53] JetBlue 1/5 · US good and horrible: the app sux. auto fill boxes, like names of airports, won't fill in... call line is a useless bot. horrible coding and experience avoid like the plague
  15. [R64] Expedia 1/5 · US Customer: Horrible customer service
  16. [R44] JetBlue 2/5 · US Can’t Check In: The app does fine until it’s time to check in for my flight. Then, once I’ve gone through all the steps, it fails right at the end and says “Oops! It’s not you, it’s us.” That’s adding an unnecessary layer of stress to our travel today.
  17. [R78] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  18. [R83] Expedia 5/5 · US Airfares: Expedia gives the best price on reliable airlines - the site is established and reliable
  19. [R94] Expedia 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
  20. [R16] JetBlue 2/5 · US Extremely buggy 2026-06-24: Sign with 2FA causes screen loop. Name field when booking a flight is uneditable.
  21. [R20] JetBlue 4/5 · US App stopped accepting two factor code: Need help. Keyboard doesn’t appear to insert code
  22. [R29] JetBlue 3/5 · US App does not show dashboard: For some reason, whenever I go into the dashboard or any of my settings for my profile the app never works. I keep getting asked to login and when I do it brings me right back. Very frustrating.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store