Expedia

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
2. [R17] 5/5 · US Superb: Everything is at your fingertips so easy to navigate
3. [R31] 5/5 · US Expedia has been AMAZING: We’ve been using the Expedia app for years and to be honest, it’s very reliable and it’s also very easy to use! Prices are a HUGE PLUS!!! Much cheaper than going directly through the hotels and we earn cash that can be used towards other stays in the future. I highly recommend Expedia!
4. [R62] 5/5 · US Easy to use: I like it because it's easy to use. I also like the affordable price.
5. [R23] 5/5 · US Airfares: Expedia gives the best price on reliable airlines - the site is established and reliable
6. [R68] 5/5 · US Vacation: My experience using Expedia, great I love the service, I love that if there is any change with flights or accommodation and I notify. I will continue using this service
7. [R565] 3/5 · CA Feedback missing country: I’ve been using Expedia for years and honestly love the app because it’s fast, easy to use, and reliable for most of my travel bookings. However, I wanted to share an important piece of feedback. As someone originally from Democratic Republic of the Congo, I noticed that Congo DRC is missing from some country and destination options, especially when trying to book flight
8. [R2] 1/5 · US Customer: Horrible customer service
9. [R9] 1/5 · US Terrible service: Cannot get help when flight get cancelled
10. [R10] 1/5 · US Difficult: Hard to obtain refund when vendor cancels event.
11. [R11] 1/5 · US Do not recommend: Tried to change time for pick up. Was told to contact car rental. Did that and was told to contact Expedia. So decided to handle it when we picked up the car. We were there 3 hours early and charged an extra $200. For 3 hours! Expedia is an agent for car rental and should not have passed the buck
12. [R30] 2/5 · US Stops searching: The most recent version for iOS will not progress past the first screen.
13. [R41] 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.
14. [R43] 2/5 · US App not working: I can’t looking up anything on the app. On my phone I can’t use the website because it takes me to the app. But the app just spins whenever I try to search something. Please fix !
15. [R57] 2/5 · US Broken: always crashes, can't select anything
16. [R20] 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
17. [R40] 1/5 · US Higher Prices Changing so quickly: Why publish prices only to have them change so quickly before you check out. Such unfair practices. I'm reporting Expedia. Very misleading
18. [R59] 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
19. [R15] 1/5 · US Refund: June I canceled my hotel reservation and received a cancellation confirmation number from Expedia but as of today, I have not received my refund to my AMEX card
20. [R19] 1/5 · US Untrustworthy: One star is too much. Expedia is holding onto my hotel refund, even though the hotel emailed me and Expedia authorizing the refund and the hotel sent the money to Expedia. Don’t use Expedia. Go to the hotel directly.
21. [R50] 1/5 · US Worst booking experience ever: Absolutely terrible experience .Expedia completely refused to take responsibility .they don’t want to refund my money after my flight cancelled by Iberia Airlines.don’t trust them .the is last time we got tickets from this worst service.
22. [R61] 1/5 · US Booking: I didn’t get my refund, theses people sucks do not book under them
23. [R26] 1/5 · US Dishonest information, non-refundable scams, miserable experience: Any other service or just google may be better. Booked a weak at a hotel that Expedia said had AC when in reality it didn’t and was non-refundable during the hottest summer in Britain in years. It says there’s tons of positive reviews when every other non Expedia source will say the place we went to was horrible. Ruined vacation an
24. [R53] 1/5 · US No pool and water park not included your reservation: Not recommended
25. [R73] 1/5 · US Recommend not staying here: The photos were deceptive, we didn’t not end up staying here. When we walked in there was a smell. The couch, blanket on the couch, and rug was stained. The host said they’d never had any complaints before me, so who knows….
26. [R78] 1/5 · US NO Help: I have used Expedia with no problems in the past, finally when I have a problem- there is NO One to help. AI or fake customer service agents. As a single mom, I RELY on Expedia’s ratings and they misrepresented their property. I dont have enough $ to play off costs and fix it next time, but when you expect a “Resort” on the water with amenities, and you find yourself at a 70’s motel… it’s
27. [R56] 3/5 · US Hotel invoice: Why is it so hard to get the hotel invoice from Expedia after the stay? Why not get an email with the invoice right after the stay? Impossible to get a live person to talk to you or even get a contact number and the virtual assistant keeps asking about a new booking on the app. Not intuitive imo.
28. [R81] 1/5 · US Feedback: It’s hard to change anything once you book it. And sometimes you can change, but not individually multiple rooms. Take a look at the booking.com app, this is constructive feedback. I would really like to go back to use Expedia more, but the app is not flexible and sometimes slo when you need the most when you’re actually pulling out the reservation. Honest feedback. And I have an IT b
29. [R13] 1/5 · US Misled: When checking out of my hotel purchase, an offer popped up for trip insurance for $4.50. So, I opted for it. When I printed my receipt the charge was $9.00 for the insurance. Is this fraud?
30. [R55] 1/5 · US Trip protection…not honored: My daughter paid extra to protect our trip for my birthday . In January 2026 we had multiple delays and cancellations during a winter storm. Airline was accommodating with rebooking and eventually refunding FULL PAYMENT on flights. However, the resort we booked thru Expedia gave my daughter the run around and offered no reimbursement or credit to use at a later date .
31. [R597] 3/5 · CA Insurance: I paid for insurance but it is not recognized in Ireland, you have to buy a different insurance ( costly) something Expedia should know ! I should be refunded there worthless insurance fee.
32. [R54] 1/5 · US Spam spam spam: I’m constantly getting promotions through Expedia despite me never signing up for them. If I turn them off, I will not receive anything from Expedia pertaining to my reservations.
33. [R8] 1/5 · US Oppressive sales tool on me here: All oppression ads on me head 🙁🙁
34. [R58] 3/5 · US Location: Kachina lodge is dated. The ice machine was broken so we had to walk to the next building for ice. Arrived back to our room after a long day and viewing sunset to discover our room AC was not working . Front desk and maintenance were very nice trying to help resolve which led to a late night switch to a new room . This rooms desk was obviously broken and rigged together and very wobbly .
35. [R6] 5/5 · US Good: So far so good
36. [R7] 5/5 · US Exelente: Me encanta