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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Is it worth paying for

Expedia

65
Value score / 100 Worth paying? No Skip it

Expedia is generally worth using for its wide selection and deals, but be cautious of app performance issues and inconsistent customer service.

Free to download seen up to $500 4.8★ lifetime (5,806,665) since 2011

Expedia offers a wide range of travel options and frequent deals, making it a popular choice for booking flights and hotels R1R2R25. However, users frequently report issues with misleading pricing, poor customer service, and a buggy, laggy app experience R5R7R12R15.

Free vs paid

Expedia is a free app that allows users to search for and book travel accommodations, flights, and car rentals. There are no explicit paid tiers or subscriptions mentioned in the reviews. However, users frequently encounter unexpected charges, price discrepancies at checkout, and difficulty obtaining refunds for cancellations, which effectively acts as a hidden cost or poor value for money R8R12R15R16. Some users appreciate the ability to earn cash back or rewards that can be used for future stays, which is a benefit of using the platform R52.

Value complaints

  • Users frequently report deceptive pricing where the initial price shown increases significantly at checkout without clear explanation.R15R41R61R80
  • Expedia is criticized for unexpected charges, such as an additional $200 for picking up a rental car three hours early.R32
  • There are complaints about being charged for trip insurance at a higher price than initially offered.R34
  • Customers have been charged significant cancellation fees, including half the ticket price for rescheduling a flight.R63
  • Some users report being charged for flights that were subsequently canceled, with refunds taking days or not materializing.R73
  • There are instances of hotels not honoring reservation specifications, leading to additional costs, such as needing a fourth room for $200.R8R95
  • Expedia has been accused of unethical practices, such as shifting hundreds of dollars in penalties to customers during involuntary flight changes.R43
  • Users have reported random pending charges on their credit cards after booking through Expedia.R327

Where it delivers

  • Many users find Expedia to be a reliable platform for booking travel and appreciate its ease of use.R1R38R52R54
  • The app is praised for providing frequent notifications of great deals and offering competitive prices.R2R25R44R52
  • Users often find cheaper prices through Expedia compared to booking directly with hotels and can earn rewards for future stays.R52
  • Expedia helps users find safe and reliable hotels, particularly for business travel.R1
  • The app is considered a 'must-have' for travelers due to its comprehensive information in one place.R2R67
Worth paying if

It is not applicable to recommend paying for Expedia, as there is no paid tier. However, it is worth using Expedia if you prioritize finding deals and a wide selection of travel options, and are prepared to meticulously review all charges and booking details R1R2R25R44.

Skip / stay free if

You should skip using Expedia if you are sensitive to app performance issues, require reliable customer service for potential changes or cancellations, or are unwilling to deal with potential price discrepancies and unexpected charges R5R7R12R13.

Evidence note: The reviews show a strong dichotomy between users who have positive, seamless experiences and those who encounter significant issues with the app, pricing, and customer service. The high lifetime rating is somewhat at odds with the frequent and severe negative feedback regarding app functionality and support, suggesting that a large volume of satisfied users may not be as vocal as those with problems. The lack of explicit in-app purchases or paid tiers means all value judgments relate to the core booking service.

Frequently asked

Is the Expedia app reliable for booking travel?
While many users find Expedia reliable for booking travel and appreciate its ease of use, a significant number of recent reviews highlight issues with app performance, customer service, and pricing discrepancies, making its reliability inconsistent R1R5R7R12.
Does Expedia offer good value for money?
Expedia can offer good value through frequent deals and competitive prices, with some users finding it cheaper than booking directly R2R25R44R52. However, many users report issues with misleading pricing, unexpected charges, and difficulty obtaining refunds, which can diminish the perceived value R8R12R15R16.
Are there issues with the Expedia app's performance?
Yes, many users report significant performance issues with the Expedia app, including it being super laggy, freezing for up to 10 seconds, spinning while searching, not progressing past the first screen, and crashing frequently R5R13R51R62.
How is Expedia's customer service?
Expedia's customer service receives widespread criticism for being unhelpful, difficult to reach, unresponsive, and failing to resolve issues like refunds or booking changes R7R12R16R18.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R15] 1/5 · US deceptive pricing: The flight hotel package option is showing a lower price and jumped up significantly higher without any explanation of additional fees at the last step. I took screenshots and shared to the help chat and ironically they only received the one showing the price jump. I repeated the request for over an hour even changing the flight times and it continues to show the price of $441 t
  2. [R41] 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke
  3. [R61] 1/5 · US Higher Prices Changing so quickly: Why publish prices only to have them change so quickly before you check out. Such unfair practices. I'm reporting Expedia. Very misleading
  4. [R80] 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  5. [R32] 1/5 · US Do not recommend: Tried to change time for pick up. Was told to contact car rental. Did that and was told to contact Expedia. So decided to handle it when we picked up the car. We were there 3 hours early and charged an extra $200. For 3 hours! Expedia is an agent for car rental and should not have passed the buck
  6. [R34] 1/5 · US Misled: When checking out of my hotel purchase, an offer popped up for trip insurance for $4.50. So, I opted for it. When I printed my receipt the charge was $9.00 for the insurance. Is this fraud?
  7. [R63] 2/5 · US Sad: Charge me half of my ticket for wanting to reschedule my flight is awfull
  8. [R73] 1/5 · US Took my money without booking the trip: Tried to book a flight/hotel package. Charged me for the flight, didn’t charge me for the hotel, then sent an email saying the flight was canceled and I would get a refund in 3-5 days. Completely useless, DO NOT USE! On top of all that, I had to call customer service multiple times and deal with nonsense AI/Bots picking up the phone.
  9. [R8] 3/5 · US Hotel Rooms: Rooms were nice but I specified I needed 1 of the rooms to accommodate 3 adults & 3 children. It did not so I had to reserve a 4th room costing me $200.
  10. [R95] 5/5 · US No respeta las especificaciones de la reservación el hotel: De hizo una reserva para 5 personas y que solo tenían de 2 camas y que me dieron 2 cobijas extra para dormir en el suelo. Aparte la alberca tenía un ratón y no servía la máquina del filtrado. Una mala experiencia y me cobraron de mas $131.95. Que por cualquier pendiente en serio no entiendo mal servicio y el hotel muy viejo necesita r
  11. [R43] 2/5 · US Lost its soul: Beware of dark patterns in the platform (functionality deliberately designed to confuse or coerce people into taking an action). I had a shocking experience back in April when the huge cost increase of a last minute involuntary flight change was put on me. My whole itinerary was disrupted, I was out of time, and had zero leverage. Expedia took advantage of this at every turn. No he
  12. [R327] 3/5 · GB Random charges: Recently booked a break in the USA through Expedia but I found an additional random pending charge for £1500 on my credit card which I didn’t have a clue was for, currently in the process of finding out what it’s for, positive note I haven’t been charged yet
  13. [R1] 5/5 · US We LOVE Expedia: I have no idea how long I’ve been using Expedia but it’s been a while. My husband travels for work and we have five children the youngest of whom graduated from college in the last few years and we have begun traveling. We use Expedia almost exclusively. We do shop other sites, but we always come back to Expedia. It has taken us to some of the best hotels in Washington DC and surr
  14. [R38] 5/5 · US Superb: Everything is at your fingertips so easy to navigate
  15. [R52] 5/5 · US Expedia has been AMAZING: We’ve been using the Expedia app for years and to be honest, it’s very reliable and it’s also very easy to use! Prices are a HUGE PLUS!!! Much cheaper than going directly through the hotels and we earn cash that can be used towards other stays in the future. I highly recommend Expedia!
  16. [R54] 5/5 · US An amazing way to travel: Work so well before looking forward to my next trip thank you Expedia
  17. [R2] 5/5 · US Flying High: The Expedia app is a must have for travelers. I appreciate the frequent notifications of great deals that can’t be missed.
  18. [R25] 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  19. [R44] 5/5 · US Airfares: Expedia gives the best price on reliable airlines - the site is established and reliable
  20. [R67] 5/5 · US Excelente toda la información en una sola aplicación: Excelente toda la información en una sola aplicación
  21. [R5] 1/5 · US Super laggy: Impossible to use on iPhone 13. Super laggy. It appears that it’s all JavaScript now and it freezes for up to 10 seconds. Whole app is super bloated
  22. [R7] 1/5 · US Expedia does not care about their customers.: Booked Coco Unlimited Tulum through Expedia for May 20, 28. Had to leave on May 22nd because the beach was covered in seaweed so bad my pregnant wife got sick and I had to rush her to the hospital. This was a real emergency, not some minor complaint. I contacted Expedia before checkout and again after, asking for a refund on the nights we couldn't use.
  23. [R12] 1/5 · US Misleading Pricing and Disrespectful Service: My experience with Expedia was extremely disappointing. I booked my rental car through Expedia expecting them to stand behind the reservations they sell, but when I needed help, they refused to take responsibility and instead kept directing me to a third party. As the company I booked through, I expected them to assist in resolving the issue rather tha
  24. [R13] 1/5 · US App doesn’t work: Nothing is working
  25. [R51] 2/5 · US Stops searching: The most recent version for iOS will not progress past the first screen.
  26. [R62] 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.
  27. [R16] 1/5 · US Expedia robbed my child: Expedia spelt my child’s name wrong and then wouldn’t refund it or switch the name or do anything to help her basically stole her 800 bucks
  28. [R18] 1/5 · US Poor customer service: I am extremely disappointed with the support I received from Expedia. What turned out to be a simple issue could likely have been resolved with a single phone call to Saudia, yet I spent an entire day trying to get assistance from your support team. Unfortunately, this is not the first time I’ve experienced this. I had a very similar situation a couple of years ago, and I u

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store