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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Gett alternatives

Gett users often seek alternatives due to frequent driver cancellations, unexpected fees, and app issues. Alternatives like Uber and Bolt offer broader availability and competitive pricing, while Blacklane caters to those needing premium, reliable service.

Why users look for alternatives to Gett

The alternatives

Uber
4.9★ · 16,359,249 ratings · Free

Uber offers a widely available ride-hailing service, often seen as a standard alternative, though users note price increases and occasional app glitches.

Better for: Uber is better for users looking for a generally available ride service, especially those who might be switching from Gett due to its high prices R28R46. However, users should be aware that Uber's prices have also increased R56R57 and the app can sometimes be confusing or glitchy .

Head-to-head: Gett vs Uber
Bolt
4.8★ · 174,560 ratings · Free

Bolt is often praised for being cheaper than Uber and having good drivers, but it can suffer from driver cancellations and unreliable estimated wait times.

Better for: Bolt is better for users seeking a potentially cheaper alternative to Uber R66 and who appreciate good driver quality R65. However, users should be prepared for potential driver cancellations R67R70 and inaccurate estimated arrival times R65.

Head-to-head: Gett vs Bolt
Freenow by Lyft
4.8★ · 51,429 ratings · Free

Freenow by Lyft is a useful app for getting around cities, particularly in Europe, offering an easy user experience and often better pricing than hailing a street taxi. However, it has issues with airport pickups, unexpected charges, and drivers canceling or charging incorrect fares.

Better for: Freenow by Lyft is better for users traveling within cities, especially in places like Athens or Spain, where it's described as easy to use and a painless way to get around R83. It can also be a good option to avoid higher street taxi fares R84. However, it's not recommended for airport or train station pickups R84, and users should be cautious of additional fees and drivers charging arbitrary prices R79R81.

Head-to-head: Gett vs Freenow by Lyft
Blacklane
4.9★ · 37,828 ratings · Free

Blacklane provides a premium, professional, and reliable chauffeur service with luxury vehicles, ideal for business travel or those prioritizing comfort and punctuality. However, it is significantly more expensive than standard ride-hailing apps and its app can be buggy.

Better for: Blacklane is better for C-suite and senior executives or anyone prioritizing premium, reliable, and professional transportation with luxury vehicles R97R100. It's praised for punctual and courteous drivers R94. However, it is significantly more expensive, with rides costing much more than Uber or Lyft R99R101, and some users report app unreliability and difficulty communicating with drivers R95R98.

Head-to-head: Gett vs Blacklane
توربو | Turbo
4.4★ · 9,090 ratings · Free

توربو | Turbo is a local ride-hailing app, with users appreciating its drivers and local presence. However, it has significant issues with location accuracy and lacks features like dark mode and credit card payment options.

Better for: توربو | Turbo is better for users in specific local areas who appreciate respectful drivers and a local service . However, the app has significant issues with location accuracy , does not support dark mode R107, and lacks a credit card payment option R109. Some users also report the app not working after updates R112 and poor overall functionality R110.

Head-to-head: Gett vs توربو | Turbo
Stick with Gett if

You should stick with Gett if you value its reliability for pre-bookings and appreciate clean vehicles and pleasant drivers . Some users find the app easy to use and convenient .

Evidence note: None of the alternatives had too few reviews to judge.

Frequently asked

Why are Gett drivers canceling so often?
Gett drivers frequently cancel rides, leading to unreliability and long wait times for users R1R12R30. Some users report being left stranded R36.
Does Gett have hidden fees?
Yes, Gett has been criticized for unexpected and high fees, including 'extortionate added fees' R3, a £15 booking fee R4, surge pricing R8, 'high demand' fees that can be 50% of the fare , and charges above the meter price R26R46.
Is Gett's app reliable?
Gett's app has reliability issues; users report it freezing at startup R18, incorrect routing R6, and problems with customer service or making account changes R14R16.
Is Uber cheaper than Gett?
While some users switch to Uber due to Gett's high prices R10R28R46, Uber itself has seen price increases R56R57 and some users find its prices 'exorbitant' R57.
Is Blacklane worth the higher cost?
Blacklane is considerably more expensive, with rides costing around $100 compared to $10 for Uber or Lyft R99, and can have 'demand pricing' increases of $315 R101. However, users find it worth the cost for premium, reliable, and professional service with luxury vehicles and courteous drivers, especially for C-suite and senior executive transportation R97R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Gett 1/5 · US Drivers always cancel: I don’t know what’s been happening on Gett but drivers are always canceling. There needs to be a penalty on drivers for canceling so much. It’s almost unusable. You have to be ready 30 min before to ensure you get a Gett on time. Ridiculous.
  2. [R12] Gett 1/5 · US One of the worst apps out there: One of the worst apps! Recently, it has deteriorated extremely. There are almost no drivers, and the few that are available do whatever they want, charge exorbitant prices, exploit customers, cancel (after confirming), and act like they're doing you a favor. Also, the map is inaccurate, throwing out locations completely unrelated to the current one. It's time to look for alternatives. · translated
  3. [R30] Gett 1/5 · GB Dissapointed: Drivers are extremely unreliable and do not respect bookings made on app choosing to make you wait while they fulfil other waved taxi rides.
  4. [R36] Gett 1/5 · GB Terrible: Left my sister stranded at night on her own. Terrible customer support. Dangerous in my opinion
  5. [R3] Gett 3/5 · GB Extortionate added fees: Good overall but extortionate added fees
  6. [R4] Gett 1/5 · US Tracks you in the background while you’re not using it: Major privacy concerns. Do not recommend Now adding that they have added some insane fees. £15 per booking.
  7. [R8] Gett 1/5 · US Surge charge: I was taking my cat to the vet and didn’t notice the surge pricing. The vet is five minutes away and they charged 18 pounds. I recognize that they can do this, but I think it’s a poor business model. I’m switching to Jump, which has no fees. For now I may (or may not) have to wait a little longer to get a taxi, but soon enough people will catch on and there will be more drivers wanti
  8. [R10] Gett 1/5 · US John: I had the option to pre pay a trip and I did. Paid £37 for the ride. The taxi meter read £14.80 when I arrived at my destination. The Bot Chat couldn’t help. Back to Uber for me.
  9. [R6] Gett 2/5 · US App does not route correctly: I almost cancelled a ride because the app said the driver was 20 minutes away due to a routing error despite only being 3 minutes away. The driver said it is a recurring problem issue with the app.
  10. [R14] Gett 1/5 · US Stranded with poor customer service: We were stranded at the airport for over 50 minutes, waiting for our driver. Couldn’t use the app to message or communicate with the driver who was located outside of the airport. Customer service said it was our fault because they tried to reach us but we never received a call.
  11. [R28] Gett 1/5 · GB Too expensive: 2.5 times more expensive than uber eats
  12. [R46] Gett 1/5 · GB Beware hidden charges: I took a cab to a hospital appointment because I was on crutches. The meter reading was approximately £24. I very generously gave the driver a £4 tip. I ended up getting charged £43. Unexplained extras, administration charge, and VAT. I would never use this app again. When I took an Uber back from the hospital, replicating the exact same route it cost me £16…. And the Uber
  13. [R56] Uber 3/5 · US Price increase: Uber prices have increased a lot and the more u use it, the higher price it gives u for the same route.
  14. [R57] Uber 1/5 · US Their Uber prices are exorbitant, outrageous.😡: Their Uber prices are exorbitant, outrageous.🫪
  15. [R65] Bolt 2/5 · US Good app, but some functionality needs fixing in their algorithm: Bolt has good drivers and the service is nice, but the app says “2 minutes” for a ride, you order, and then it can’t find drivers for 10 minutes and then finally finds you one that is 15 minutes away. Idk why. They used to be somewhat accurate? But the estimated wait times need to be updated
  16. [R66] Bolt 5/5 · US Often Cheaper and Better than Uber: I’ve had a much easier time getting bolt rides in the UK then Ubers
  17. [R67] Bolt 3/5 · US Drivers cancel too much: Drivers cancel too much. Need better incentives
  18. [R70] Bolt 3/5 · US Not as reliable as UBER in USA: This app works well in Spain but not so well in Italy and France. It takes a longer time to secure a driver than in UBER USA and very often driver cancels in the middle of the trip, sometimes it takes three driver attempts to secure one ride (specially in Paris).
  19. [R79] Freenow by Lyft 1/5 · US The driver drive to the airport without us. Charge d 58 €: We were five minutes late when we get outdoor. I find the driver has gone to the airport. The app has no communication function. They charged me a full price. Be careful if you want to use this app.
  20. [R81] Freenow by Lyft 3/5 · US Added charges about service charge not explained: 5 euros added to bill above service charge. Should I switch to it taxi? I’m thinking so.
  21. [R83] Freenow by Lyft 5/5 · US Great App - Must Have in Athens: This was amazing to have, and it allowed my family, and I had to travel flawlessly throughout the city on our four-day vacation.
  22. [R84] Freenow by Lyft 3/5 · US Not airport, yes city: Do NOT take freenow taxis from the airport or train station. Finding the pickup spot is hard. Definitely use freenow for in the city. If you just grab a taxi on the street they don’t tell you how much and charge a lot more then freenow.
  23. [R94] Blacklane 5/5 · US Paris: Our driver picked us up at Charles de Gaulle as dropped us off at our hotel in the opera district he handled four passengers worth of luggage. Very comfortable and professional service we have booked another ride start in July
  24. [R95] Blacklane 3/5 · US Spotty App Reliability: Overall app is 7/10. Very unreliable at critical times during the trip. The app gave me updates on the driver status as we exited the airplane, but as we got out of the airport, looking for the driver, the app would not connect to communicate with the driver.
  25. [R97] Blacklane 5/5 · US Premium, Reliable & Professional: Booking through their app is incredibly easy and hassle-free. The fleet consists of premium and luxury vehicles, and the chauffeurs are professional, courteous, and impeccably presented in uniform. Their service is particularly well-suited for C-suite and senior executive transportation, where reliability and professionalism are essential. Drivers almost always a
  26. [R98] Blacklane 3/5 · US App not the easiest: We had a challenge getting the ride booked originally and it was not the easiest to communicate with the driver.
  27. [R107] توربو | Turbo 2/5 · US Dark mode: The app does not support dark mode! · translated
  28. [R109] توربو | Turbo 3/5 · US Payment opt: Add Credit Card Payment option.
  29. [R110] توربو | Turbo 2/5 · US A rotten program: A useless program, try to fix it and change the drivers. · translated
  30. [R112] توربو | Turbo 3/5 · US Hey, this was good but after a new update it is not work again ??!: Hey, this was good but after a new update it is not work again ??!
  31. [R26] Gett 1/5 · US Cheating on Charges: This app allows drivers to charge extra above the meter charges.
  32. [R16] Gett 1/5 · US Allow for edits: I missed a letter in my email and now can't add a card or do anything. How about allowing a person to edit for mistakes
  33. [R18] Gett 1/5 · US Failed me when I needed it: Gett app constantly froze up at the startup screen. Failed me at all the critical moments. Good concept but this app needs serious work on the back end.
  34. [R99] Blacklane 1/5 · US Ride costs 100 and uber Lyft cost 10 we poor can’t afford: Ride costs 100 and uber Lyft cost 10 we poor can’t afford
  35. [R100] Blacklane 5/5 · US A new essential travel tool: I discovered Blacklane on this trip to Europe and wish I’d used it on our last trip, too. We are 2 retired Americans and in prior trips (Italy, France, Spain) we’d left our taxi rides to “chance” but this time I wanted a first-rate, dependable driver. Blacklane makes it easy to book, stays in close touch in the days (and hours/minutes) prior to pick up, and their staff
  36. [R101] Blacklane 1/5 · US Beware of Price Gouging Practices: I don’t think I will ever use Blacklane again after being charged a $315 “demand pricing” increase for a 120 mile airport transfer.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store