Head-to-head
Gett vs Blacklane
Gett
65
Winner
Blacklane
Blacklane
85
Blacklane generally offers a more premium and reliable service for pre-booked luxury transfers, while Gett is a solid choice for on-demand black cabs in London, despite some pricing and customer service concerns.
Blacklane excels in providing a professional, reliable, and high-quality chauffeur service globally, particularly for airport transfers and business travel . Gett focuses on London's black cabs, praised for their availability and knowledge, but faces criticism for pricing and customer support R1R6.
Head to head
Gett Gett users appreciate the reliability and ready availability of black cabs, especially for immediate needs and for specific requirements like wheelchairs or dogs R23R32. However, some users report drivers being unreliable or cancelling bookings R4R10.
Blacklane Blacklane is consistently praised for its drivers being prompt and on time, with many users highlighting its reliability for critical journeys like airport transfers R73. Despite this, there are significant complaints about last-minute cancellations due to 'issues beyond their control,' leaving customers stranded R51R54R57.
Gett Gett is frequently criticized for being expensive, with users noting 'extortionate added fees' and prices significantly higher than competitors R1R3R8. Some users do find pre-booked services at good prices, especially with promotions R28.
Blacklane Blacklane is generally perceived as a premium service, with users acknowledging they 'pay for what you get' . While some find it expensive , many feel it offers good value for the quality of service provided . There's a specific complaint about app prices being higher than web prices for the same trip .
Gett Gett drivers, primarily black cab drivers, are often described as friendly, helpful, knowledgeable, and professional, with clean and spacious cars R20R21R24. However, some users have encountered rude or scamming drivers R6.
Blacklane Blacklane drivers receive high praise for being courteous, professional, well-presented, and having immaculate cars, often S-Class vehicles . Users consistently highlight the high standard of the chauffeurs and vehicles.
Gett Gett's customer support is a major pain point, with users reporting issues like being unable to reach support for extended periods, getting error messages, or receiving poor assistance when left stranded R6R10.
Blacklane Blacklane's customer service receives criticism for being poor, with reports of issues being poorly dealt with R59R61. A significant concern is that the HelpDesk only operates during office hours in Berlin, which is problematic for users in different time zones needing immediate assistance .
Gett Gett is generally considered easy to use, with users appreciating the ability to book in advance and the convenience of getting a cab quickly R14R18. There are concerns about the app's use of location data without explicit permission R12 and difficulties leaving the app R8.
Blacklane Blacklane's app is described as user-friendly and efficient for booking . However, some users find it difficult to navigate, particularly when trying to check booked rides . There are also issues with the app failing to resolve departure locations or find postcodes, making bookings impossible for some .
Evidence note: Both apps have a mix of positive and negative recent reviews, but Blacklane's negative reviews often highlight critical service failures (cancellations, being stranded) while Gett's negatives lean towards pricing and support. Blacklane's higher lifetime rating is supported by a strong emphasis on premium service.
Frequently asked
Is Blacklane reliable for airport transfers?
Blacklane is generally considered highly reliable for airport transfers, with many users praising drivers for being prompt and on time, and the service being excellent for navigating new cities R52R73. However, there are instances of last-minute cancellations that have left customers stranded, which is a significant concern R51R54R57.
How does Gett's pricing compare to other services?
What are the common complaints about Gett's customer service?
What reviewers actually said
Built only from these 83 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R4] Gett Dissapointed: Drivers are extremely unreliable and do not respect bookings made on app choosing to make you wait while they fulfil other waved taxi rides.
- [R10] Gett Terrible: Left my sister stranded at night on her own. Terrible customer support. Dangerous in my opinion
- [R23] Gett Reliable: Thank goodness for Black cabs. They take wheelchairs and dogs and I'd be stranded if I had to rely on Uber. Plus never been cancelked by a Blavk cab. Downlowding Gett was a life saver.
- [R32] Gett Reliable and readily available: I can be confident of getting a cab when I need one.
- [R1] Gett Too expensive: 2.5 times more expensive than uber eats
- [R3] Gett Extortionate added fees: Good overall but extortionate added fees
- [R8] Gett £7 charge on a £25 ride: I was in desperate need for a cab and the driver was amazing. He got me to my train on time and saved me waiting another hour in the middle of the night. I noticed when I was in the taxi, they had an app where you only pay for the actual ride. I forgot the name though. I'd happily give the driver a £7 tip, but not the app makers. To top it up: trying to leave the app is
- [R28] Gett What's a great app and xmas promo: Nothing safer than a black cab in London and although at times too busy to find one the promotions of £5 till Xmas for any ride starting alone 3-6 up to 6 miles is amazing !
- [R6] Gett Customer care does not work!: Been trying to speak to support for nearly 12 hours, every time I just get a message “something went wrong”. App is nearly as useless as the drivers, who are rude and will try to scam you. Avoid if you can
- [R20] Gett Brilliant driver: My driver was friendly and chatty about old times. What you would expect from a black taxi driver 🙌🏼
- [R21] Gett George Gaty: Friendly driver, clean car
- [R24] Gett Black cabs for certain: Arrives on time, knew where he was going, helped with baggage. Really nice guy
- [R59] Blacklane bad customer service: book a taxi and was 5 minutes late the driver took all my belonging in the car left it in the middle of the road saying he cant wait 5 minz even he has another booking.. well you need to think before taking a booking that customer can delay we have trains that are delayed.. rang customer service poorly dealt wit it wasted £100 i will never ever use this service ever again
- [R61] Blacklane Poor Customerservice: I happened to book a trip by using the hourly charge option rather than selecting a destination option. When the driver showed up at the airport for the pickup, he surprised me by saying he had no government permit to drive to my destination due to road access restrictions on particular time of the year due to religious event. I had to take an alternative mode of transportati
- [R12] Gett Use of Location data without a permission: I’ve set the location permission to “while using the app” only and turned off the background app refresh. The app is still sending me a “welcome back” notification when I land back in the UK, even though it isn’t running. Something dodgy is clearly going on with how this app is using the location data
- [R14] Gett Easy to use service: Never a bad ride
- [R18] Gett Really excellent: Great system, good that you can book in advance, good that the black cabs are keeping up with the times as The Knowledge is a fantastic part of london life!
- [R51] Blacklane Unreliable: Booked a car to pick my girlfriend up from the airport. Changed the reservation to 15 minutes earlier as the flight was arriving before the scheduled time. Despite having received confirmation after the change, my girlfriend was left stranded in the middle of the night at the airport. You’re better off with an Uber Exec.
- [R52] Blacklane Great Service: We have used Blacklane several times each time the service has been five star great if you don’t know the city you arrive at.
- [R54] Blacklane Unreliable: I booked an airport transfer. An hour before they cancelled due to “issues beyond their control”. They left me in a foreign country where I did not speak the language miles from public transport or taxi ranks. Luckily a stranger gave me a lift, or I would have missed my flight. Terrible service. Avoid.
- [R57] Blacklane Let down: Let me down last minute got a call from them 10 before they were due saying they had no card and could not help ... total joke .. do not use
- [R64] Blacklane Worldwide Service: I use Blacklane all over the world, sometimes in fairly remote locations. I find them super efficient; the drivers and cars are immaculately presented; easy to do business with if you need to change or cancel your booking
- [R73] Blacklane Always great: We wouldn’t use any other limo service. Excellent in every country we’ve ever visited. Name and phone number of the driver sent to you to be sure you know who you’re travelling with.
- [R79] Blacklane Excellent service: Having been recommended Blacklane services for my European journeys and using them on several occasions I can only say, professional to the end. A service provider that I would and will recommend to all where ever your travelling.
Synthesized from 83 recent App Store reviews · updated July 2026 · View on the App Store