Gett

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Great Driver: Enjoyed the ride!
2. [R2] 5/5 · US The driver: The driver Moshe Yerushalmi Is the best
3. [R6] 5/5 · US Steve was awesome: Best taxi ride.
4. [R7] 5/5 · US Rides: Very good drivers, courteous and friendly.
5. [R13] 5/5 · US Very easy app: Great app thank you
6. [R21] 5/5 · US Convenient great user interface: super user friendly convenient , best app!
7. [R22] 5/5 · US Easy to use: Taxi comes almost immediately
8. [R29] 5/5 · US Great app: Works seamlessly!
9. [R28] 5/5 · US Better than Uber: I have found this to be more reliable for pre-bookings than Uber
10. [R11] 5/5 · US Always reliable, clean vehicles: I have used Gett every time I’ve been in London. As a woman who frequently travels alone, I really appreciate that they identify the driver & vehicle license. The cabs are always clean and the drivers very pleasant.
11. [R39] 5/5 · US Friendly driver: Clean Mercedes taxi. · translated
12. [R4] 1/5 · US Drivers always cancel: I don’t know what’s been happening on Gett but drivers are always canceling. There needs to be a penalty on drivers for canceling so much. It’s almost unusable. You have to be ready 30 min before to ensure you get a Gett on time. Ridiculous.
13. [R45] 1/5 · US One of the worst apps out there: One of the worst apps available! It has deteriorated drastically recently; there are almost no drivers, and the few that are available do whatever they want, charge exorbitant prices, take advantage, cancel (after confirming), and act like they're doing you a favor. Furthermore, the map is inaccurate, throwing out locations completely unrelated to the current one. It's time to look for alternatives. · translated
14. [R272] 1/5 · GB Dissapointed: Drivers are extremely unreliable and do not respect bookings made on app choosing to make you wait while they fulfil other waved taxi rides.
15. [R590] 1/5 · CA Never get a ride: Drivers constantly cancel as they only want to pick up from heathrow. Don’t bother. You won’t get a cab.
16. [R12] 1/5 · US Tracks you in the background while you’re not using it: Major privacy concerns. Do not recommend Now adding that they have added some insane fees. £15 per booking.
17. [R23] 1/5 · US Surge charge: I was taking my cat to the vet and didn’t notice the surge pricing. The vet is five minutes away and they charged 18 pounds. I recognize that they can do this, but I think it’s a poor business model. I’m switching to Jump, which has no fees. For now I may (or may not) have to wait a little longer to get a taxi, but soon enough people will catch on and there will be more drivers wanti
18. [R40] 1/5 · US John: I had the option to pre pay a trip and I did. Paid £37 for the ride. The taxi meter read £14.80 when I arrived at my destination. The Bot Chat couldn’t help. Back to Uber for me.
19. [R94] 1/5 · US Cheating on Charges: This app allows drivers to charge extra above the meter charges.
20. [R47] 1/5 · US Stranded with poor customer service: We were stranded at the airport for over 50 minutes, waiting for our driver. Couldn’t use the app to message or communicate with the driver who was located outside of the airport. Customer service said it was our fault because they tried to reach us but we never received a call.
21. [R132] 1/5 · US No driver control: Any misbehavior by the driver, including unsafe driving and overcharging by any amount, is not their responsibility according to them. Be warned!
22. [R151] 1/5 · US Does not accommodate customer service for people out of Israel: Does not accommodate customer service for people out of Israel, drivers take advantage and charge fees for ridiculous things, refusing to use the meter to over charge Americans who don’t know what there doing then they refuse to take you and charge you high fees and there is no customer service to get refunded for the fees that you sh
23. [R162] 1/5 · US No English customer help: Even though my language is set to English the only customer care is an AI bot in Hebrew. There is no way for non Hebrew speaker to get assistance. In my case I was charged for a cancelled ride when in fact the driver went past me to the end of the street and parked there. Did not stop at the address. Since I had four suitcases (which I said in the ride order) I couldn’t
24. [R14] 2/5 · US App does not route correctly: I almost cancelled a ride because the app said the driver was 20 minutes away due to a routing error despite only being 3 minutes away. The driver said it is a recurring problem issue with the app.
25. [R48] 1/5 · US Allow for edits: I missed a letter in my email and now can't add a card or do anything. How about allowing a person to edit for mistakes
26. [R75] 1/5 · US Failed me when I needed it: Gett app constantly froze up at the startup screen. Failed me at all the critical moments. Good concept but this app needs serious work on the back end.
27. [R77] 1/5 · US Forces you to make a new account if you change credit cards: What the hell, why do I have to make a new account if I have a new credit card? No other rider app requires this, it’s completely crazy. I’ll take an Uber instead.
28. [R232] 1/5 · US No price estimate: No price estimate, drivers start trips early and end them late, charges cancellation fee for cancelling a driver with terrible ratings
29. [R331] 1/5 · GB No refund!!: Terrible app. I tried to book a cab - it was so far away I immediately cancelled. Not before being charged £17. Been two weeks and still no refund, even after I was told by support a week ago the refund would take just a few days. Are they running out of money? Terrible app and service!!
30. [R619] 1/5 · CA Do not hit the cancel button: The cancel button when you are waiting for a taxi to arrive looks like a cancel button for the map window, but in fact it cancels your order. Then you are charged £5 without any warning, it only informs you after the fact. Thievery. You could at least put a warning “Are you sure you want to cancel your ride?”
31. [R245] 1/5 · US Ripoff: They will rip you off on charges… Update: just got ripped off Again by the driver! He said that he cancelled the ride and tried to get me to pay cash and insisted taking me to an ATM trying to rip me off! I said I’ll just call another cab if he cancelled it Turns out he didn’t cancel it because I was charged 12 for the cancel … he was trying to get double paid … of course they make it nea
32. [R518] 1/5 · CA Be careful, you can get scammed: I arrived in Ben Gurion airport Tuesday 03/09/24 I saw one of the `Gett taxi’ billboards, was planning on taking the train to Jerusalem but it was 1am and it wasn’t running anymore, so I ordered a taxi with the Gett app, it gave me a number and I followed the directions of the people that guide you to your cab, this is where the scam starts when I got into the cab
33. [R239] 1/5 · US Overpriced: Minimum price per ride is 80shk which is $25. Even a 5 minute ride. They don’t tell you this in advance.
34. [R255] 1/5 · GB Too expensive: 2.5 times more expensive than uber eats
35. [R276] 1/5 · GB £7 charge on a £25 ride: I was in desperate need for a cab and the driver was amazing. He got me to my train on time and saved me waiting another hour in the middle of the night. I noticed when I was in the taxi, they had an app where you only pay for the actual ride. I forgot the name though. I'd happily give the driver a £7 tip, but not the app makers. To top it up: trying to leave the app is
36. [R337] 1/5 · GB Beware hidden charges: I took a cab to a hospital appointment because I was on crutches. The meter reading was approximately £24. I very generously gave the driver a £4 tip. I ended up getting charged £43. Unexplained extras, administration charge, and VAT. I would never use this app again. When I took an Uber back from the hospital, replicating the exact same route it cost me £16…. And the Uber
37. [R295] 1/5 · GB Use of Location data without a permission: I’ve set the location permission to “while using the app” only and turned off the background app refresh. The app is still sending me a “welcome back” notification when I land back in the UK, even though it isn’t running. Something dodgy is clearly going on with how this app is using the location data
38. [R344] 1/5 · GB Spam Push Notifications: Enough with the push notifications! I can’t turn them off because I have to check when my cab is arriving and the setting to turn of “promotional” notifications won’t work. Promotional… as in spam
39. [R468] 1/5 · GB Not following the rules: This app should be pulled from the App Store because despite disabling promotional notifications I still receive them. Go to hell!
40. [R453] 3/5 · GB Good service: The taxi had engine trouble and was therefore 18 minutes late. But GETT found this out too late and therefore I missed my train. I had to pay out of my own pocket to to go all the way from (Bedford) to. Bletchley. It’s unfortunate that this company couldn’t have informed me earlier so I could’ve made alternate arrangements more easily. Apart from that the other two taxi journeys org
41. [R476] 1/5 · GB Useless app: Absolutely garbage service. I booked a taxi several hours in advance to be picked up at a specific time, but instead of logging the trip early the app just started looking for a taxi 15 minutes before the pick up time, failed after 5 minutes and gave up, cancelling the trip.
42. [R59] 5/5 · US Not working with US number: The app asks me verify my profile by sending me a code. I do not get the code sent to me because the app keeps inserting a zero before my US mobile number. So it’s impossible to register
43. [R503] 1/5 · CA Terrible app! Use Yango instead.: There are no prices up front or even estimates for how much a ride will cost. Drivers are rude and constantly trying to scam customers. And how is there still no Apple Pay option?! This app is swirling the drain. Yango is a way better app.
44. [R631] 1/5 · CA Terrible app compared to Uber/Lyft: As usual, taxi companies think they can replicate disruptive Silicon Valley apps. They can’t. This service is poor. While it works to get you a taxi, and you can pay by credit card. But it has major issues: 1. You can’t change your payment method (cash or card) after the ride has been requested. 2. You don’t know what the ride will cost when you order it. 3. The
45. [R265] 3/5 · GB Extortionate added fees: Good overall but extortionate added fees
46. [R308] 1/5 · GB Hidden charges!!: I used to think this app was great. However, check the “high demand fee” on your booking as you can be charged a 50% fee if the operator decides! Absolutely fraudulent. NEVER USE AGAIN!
47. [R310] 2/5 · GB Beware the high demand fee: I was charged £15 high demand fee for a £18.80 ride during a tube strike 🤯
48. [R275] 1/5 · GB Customer care does not work!: Been trying to speak to support for nearly 12 hours, every time I just get a message “something went wrong”. App is nearly as useless as the drivers, who are rude and will try to scam you. Avoid if you can