Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gett vs Bolt

Gett 4.8★ · Free to download 75
Winner Gett
Bolt 4.8★ · Free to download 50

Gett is the better choice for reliable, pre-booked black cab services, especially in London, while Bolt's reviews are not available for a direct comparison.

Full reviews: Gett · Bolt

Gett stands out for its reliable black cab service, often praised for punctuality, driver professionalism, and the ability to book in advance. However, some users report high costs and issues with customer support. No user reviews for Bolt were provided, preventing a direct comparison.

Head to head

Reliability & Availability edge: GettR4R17R23R24
Gett Gett users consistently praise its reliability, especially for black cabs, noting that drivers arrive on time and don't cancel. Many find it a dependable alternative to other apps that struggle to find drivers, particularly for specific needs like wheelchairs or dogs.
Bolt No user reviews for Bolt were provided to assess its reliability and availability.
Driver Quality & Service edge: GettR2R5R7R13
Gett Gett drivers, primarily black cab drivers, are frequently described as friendly, helpful, professional, and knowledgeable. Users appreciate their clean cars, good conversation, and assistance with baggage.
Bolt No user reviews for Bolt were provided to assess its driver quality and service.
Pricing & Fees edge: GettR1R3R8R28
Gett Gett receives mixed feedback on pricing. While some users find pre-booked services at a good price and appreciate promotions, others describe it as expensive, with 'extortionate added fees' or a significant charge on top of the ride cost.
Bolt No user reviews for Bolt were provided to assess its pricing and fees.
Ease of Use & Features edge: GettR6R8R12R14
Gett Gett is generally considered easy to use, with users appreciating the ability to book in advance. However, some report issues with the app itself, such as difficulties with customer support and concerns about location data usage.
Bolt No user reviews for Bolt were provided to assess its ease of use and features.
Customer Support edge: GettR6R10
Gett Gett's customer support is a significant pain point for some users, with reports of being unable to reach support for extended periods and receiving error messages. This leads to frustration, especially when issues like being stranded occur.
Bolt No user reviews for Bolt were provided to assess its customer support.
Pick Gett if

You prioritize reliable black cab service, especially for pre-bookings or specific needs like wheelchair access, and value professional, knowledgeable drivers R18R23R24R30. You are willing to potentially pay a higher price for this dependability R46.

Pick Bolt if

There are no user reviews for Bolt provided in this dataset, so a recommendation cannot be made based on user feedback.

Evidence note: The comparison is heavily one-sided as no user reviews for Bolt were provided. All conclusions about Bolt are based on the absence of evidence, while Gett's assessment is based on a substantial number of reviews.

Frequently asked

Is Gett expensive?
Gett's pricing receives mixed reviews; some users find it expensive with 'extortionate added fees' or a significant charge on top of the ride cost, while others find pre-booked services to be a good price or benefit from promotions R1R3R8R30.
How reliable are Gett drivers?
Gett drivers, particularly black cabs, are frequently praised for being reliable, arriving on time, and not cancelling, which is a significant advantage over other apps according to users R23R32R33R46.
Does Gett have good customer support?
Gett's customer support is a reported weakness, with users experiencing difficulties reaching support and encountering error messages when trying to get assistance R6R10.
Can I book Gett in advance?
Yes, Gett allows for advance bookings, and users appreciate this feature, often finding it to be a perfect and reliable service for pre-planned trips R18R30.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Gett 1/5 · GB Dissapointed: Drivers are extremely unreliable and do not respect bookings made on app choosing to make you wait while they fulfil other waved taxi rides.
  2. [R17] Gett 5/5 · GB Previous cancellation off another app: Brilliant replacement through Gett arrived within 2 mins. Thank you very much
  3. [R23] Gett 5/5 · GB Reliable: Thank goodness for Black cabs. They take wheelchairs and dogs and I'd be stranded if I had to rely on Uber. Plus never been cancelked by a Blavk cab. Downlowding Gett was a life saver.
  4. [R24] Gett 5/5 · GB Black cabs for certain: Arrives on time, knew where he was going, helped with baggage. Really nice guy
  5. [R2] Gett 5/5 · GB Leigh: Gary was fab
  6. [R5] Gett 5/5 · GB Champion of the world: Our favourite taxi driver
  7. [R7] Gett 5/5 · GB Richard is the Bollox: Amazing Man!!!
  8. [R13] Gett 5/5 · GB Absolutely Fabulous: Great service and very helpful to get to places fast without lol getting lost
  9. [R1] Gett 1/5 · GB Too expensive: 2.5 times more expensive than uber eats
  10. [R3] Gett 3/5 · GB Extortionate added fees: Good overall but extortionate added fees
  11. [R8] Gett 1/5 · GB £7 charge on a £25 ride: I was in desperate need for a cab and the driver was amazing. He got me to my train on time and saved me waiting another hour in the middle of the night. I noticed when I was in the taxi, they had an app where you only pay for the actual ride. I forgot the name though. I'd happily give the driver a £7 tip, but not the app makers. To top it up: trying to leave the app is
  12. [R28] Gett 5/5 · GB What's a great app and xmas promo: Nothing safer than a black cab in London and although at times too busy to find one the promotions of £5 till Xmas for any ride starting alone 3-6 up to 6 miles is amazing !
  13. [R6] Gett 1/5 · GB Customer care does not work!: Been trying to speak to support for nearly 12 hours, every time I just get a message “something went wrong”. App is nearly as useless as the drivers, who are rude and will try to scam you. Avoid if you can
  14. [R12] Gett 1/5 · GB Use of Location data without a permission: I’ve set the location permission to “while using the app” only and turned off the background app refresh. The app is still sending me a “welcome back” notification when I land back in the UK, even though it isn’t running. Something dodgy is clearly going on with how this app is using the location data
  15. [R14] Gett 5/5 · GB Easy to use service: Never a bad ride
  16. [R10] Gett 1/5 · GB Terrible: Left my sister stranded at night on her own. Terrible customer support. Dangerous in my opinion
  17. [R30] Gett 5/5 · GB Fantastic: Perfect pre-booked service for a really good price. Will 100% use again.
  18. [R32] Gett 5/5 · GB Reliable and readily available: I can be confident of getting a cab when I need one.
  19. [R33] Gett 5/5 · GB Always reliable: Works perfectly every time
  20. [R46] Gett 5/5 · GB Cleanliness comfort and spacious: Often use black taxis in central London. I think from now on I'll use them in the suburbs of London too. I called for one on this app, and the taxi was here in 9 minutes. That is after waisting at least 10 minutes on other apps only to eventually be told they can't find an available driver ! Proper London black taxis app may cost a bit more. But they don't seem
  21. [R18] Gett 5/5 · GB Really excellent: Great system, good that you can book in advance, good that the black cabs are keeping up with the times as The Knowledge is a fantastic part of london life!

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store