Bolt

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Convenient Travel: It has made travel throughout Europe very easy and convenient and it is cheaper than Uber.
2. [R6] 5/5 · US Better than Uber: Much better than Uber, save money, more experienced drivers and luxury.
3. [R9] 5/5 · US Conviene: Fair price with nice service
4. [R16] 5/5 · US Excellent most affordable ride share: Great cars better prices!
5. [R5] 5/5 · US Very convenient: I have used Bolt in many counties and I have appreciated their service and I haven’t had bad rides.
6. [R8] 5/5 · US Awesome ride share app: Must download when traveling in Eastern Europe, easy to you and gel driver alerts
7. [R15] 5/5 · US Convenient: Was both necessary and convenient for our trip to Lisbon as wife recently injured her foot and was wearing a boot. The city is lovely but not made for those who have trouble walking. If you can use the Uber app you can use the Bolt app. Same basic functionality.
8. [R1] 5/5 · US Best of Lisboa: The drivers and quality of the vehicles are perfect! Keep up the good work Team Bolt!!!⭐️⭐️⭐️⭐️⭐️
9. [R32] 5/5 · US Amazing service: I feel very happy and satisfied with the service provided by Bolt platform, I have never had any problem with them and the drivers very professional at the service
10. [R33] 5/5 · US Perfect: I love this app. Driver are friendly, fast, and the cost is much less than Uber
11. [R10] 3/5 · US Drivers cancel too much: Drivers cancel too much. Need better incentives
12. [R13] 1/5 · US The app allowed a driver to waste an hour of my time while I was waiting with my child.: I had a terrible and unsafe experience with Bolt app. I ordered a car and the driver kept saying he was coming, but he was driving in a completely different direction for almost an hour. I was waiting outside with a small child and had no real help from Bolt. This appears to be a known cancellation abuse probl
13. [R18] 1/5 · US Don’t trust them: Booked a scheduled ride to a station. Bolt cancelled last-minute with no time to recover, and no app notification. We missed our train. Support apologized but offered nothing. Don’t trust scheduled rides here for anything time-sensitive.
14. [R20] 1/5 · US Terrible: Tried to use bolt in Paris. Six drivers in a row canceled our ride. We never use them again.
15. [R4] 2/5 · US Good app, but some functionality needs fixing in their algorithm: Bolt has good drivers and the service is nice, but the app says “2 minutes” for a ride, you order, and then it can’t find drivers for 10 minutes and then finally finds you one that is 15 minutes away. Idk why. They used to be somewhat accurate? But the estimated wait times need to be updated
16. [R7] 1/5 · US The app is worse than before: The app is worse than before. · translated
17. [R49] 1/5 · US Disaster app!: Disaster app, waiting waiting waiting waiting waiting…….
18. [R71] 1/5 · US Very inaccurate info provided and false late fees: Several times I’ve been quoted a driver was 3-5 minutes away. I was lucky after ordering if they show up in 15 minutes. Seems like a scam to quote false times. I had a driver decide to go to a different pick up area, even though I was in an approved area, then drive past me further away resulting in a late pick up fee. This company seems worse tha
19. [R2] 4/5 · US Tres mauvais service: Les courses semblent pas chers mais les drivers ne sont pas sérieux. Ils se garent loin pour gagner du temps , démarrent la course tardivement volontairement pour charger un supplément d’attente. Mais bon quand on tombe sur quelqu’un qui sait un peu conduire on a déjà de la chance. Le service client est inexistante c’est une IA qui tourne en boucle
20. [R21] 1/5 · US No support for fraud: The primary reason for 1 star is not that I got scammed by a driver (see below), but that there is no way to get in touch with customer service through the app, and my email has not been answered after a week. Arrived at Porto airport and requested a ride. Driver told me that traffic at the airport was backed up, and if I walked 100m to the gas station it would save me 30 m
21. [R25] 4/5 · US Overcharged after I arrived at my destination: I had a really disappointing experience with this app. The estimated fare for my trip was RM39, but I was charged RM61. The driver did not start the trip when I got into the car and only marked it as started upon arrival. This clearly affected the fare calculation and resulted in a significant overcharge. I reported this issue through customer support
22. [R23] 1/5 · US Scam drivers: Be careful if you are traveling and using bolt. Drivers would make you wait after picking time then text you their location so that you would be charged extra for waiting time which 0.47 euro/minutes.
23. [R24] 1/5 · US Route International change: This driver did not follow the map. I am not paying any extra charges for changing the route to delay time. Waisted time
24. [R27] 4/5 · US When it works it’s great.: Some international cards won’t work on the platform. Some drivers will ask for more money or keep canceling.
25. [R36] 1/5 · US Ils te prennent de l’argent sans prévenir: A fuir
26. [R53] 1/5 · US These people think something: I choose basic ,cheap ride with 7 lari , and I changed exactly one street down in the application shows price will not change, after 2-3 hours they like to change that price to 12.5 lari and charge me and took it from my bank ; if I would like to pay this much I was able to take yandex premium with 11 lari not even 12.5 ; so they think they have any right to do whatev
27. [R54] 1/5 · US Malicious Price Manipulation, Hidden Fees, and Poor Service: Bolt increased the agreed price after my ride was completed. Charging me 25% more than initially agreed upon, calling the broad price range an estimate. I was charged 25% above the upper limit of the price estimate. Another time, I requested a ride and the driver accepted the ride. At first, the app told me he would be there in eight m
28. [R63] 1/5 · US Abandoned by Bolt: Unbelievable. Bolt “confirmed” my reservation to Heathrow three days before my flight. Kept in touch, then 60 and 30 minutes prior to pick up, told me to “get ready.” Then said it had found a driver and even gave me his name. Then at the appointed time, the message was “looking for a driver.” Then 15 minutes AFTER the appointed time, Bolt cancelled, saying it couldn’t locate
29. [R502] 3/5 · CA Good Value, Some Kinks: I scheduled a ride, like I’ve done before, and quietly literally nothing happened. I thought I wouldn’t get a ride to the airport after a few more unscheduled rides failed. Then I switched to Uber and got a ride no problem for surprisingly cheaper, by about 25%. I don’t feel comfortable using Bolt for rides where I have to be somewhere on time but I’ll gladly use it for val
30. [R41] 4/5 · US Map is inverted: Everything in the program is good, but the map is inverted. It doesn't show your location correctly and the landmarks you're on are unclear. · translated
31. [R101] 3/5 · US Maps aren’t accurate: I copied the exact location/ address from the map 3 times, and so did my Bolt driver, yet it isn’t showing the true location on the map, and I’m being charged 200 baht extra for this inconvenience! Please use google maps!!
32. [R123] 5/5 · US My experience: Drivers just great personalities very polite friendly. Map point need to be improve more accurately
33. [R167] 3/5 · US location issue: the app can't identify my location correctly and often the car arrives at the opposite side of the road.
34. [R22] 3/5 · US Not as reliable as UBER in USA: This app works well in Spain but not so well in Italy and France. It takes a longer time to secure a driver than in UBER USA and very often driver cancels in the middle of the trip, sometimes it takes three driver attempts to secure one ride (specially in Paris).
35. [R40] 4/5 · US Patchy service: We were staying in burdens and I accept it is a little bit out of way, but it seems the drivers are very picky about which trips they take, basically if the trip isn’t 10 euros or more it’s very difficult to get a ride, they charge you extra to prioritize and it’s the same story. But if you go premium, basically double the cost you get a ride in 5 minutes so it’s not like they aren
36. [R112] 3/5 · US NL/TW impossible - PL good: It really depends on the country. Out of 10 times only once did I manage to book bolt in the Netherlands. There’re never drivers to accept the ride. Quite annoying because I hate uber by default
37. [R156] 3/5 · US Varying quality of service: Quality Depends on the country, in the uk you frequently have drivers who will take the job and drive in the opposite direction to make you cancel, but in places like Budapest drivers meet you within 2-3 mins in almost all locations which is incredibly convenient. Would not recommend in England
38. [R58] 1/5 · US No way to add/edit tips: The tip screen flashes once and if you close it there is no way to reopen it, unlike with uber.
39. [R64] 4/5 · US Requesting tipping system: Requesting a way to give tips to those drivers who really earn it. Sometimes stars and comments are not enough.
40. [R132] 5/5 · US Can’t tip!: I feel bad for your drivers because I haven’t been able to tip them in the app and I never carry cash for safety reasons.
41. [R332] 3/5 · GB How to tip.: The buttons to tip are v easy to miss. How can I go back and tip a driver?
42. [R31] 3/5 · US Drivers have no patience: We would literally be at the stop and they would cancel the trip ?!no one turns the AC on even when we request it
43. [R37] 1/5 · US Terrible app: Drivers are extremely rude. They will also try and pick you up further away, or not drop you off in the correct place. Maybe just a Paris thing.
44. [R136] 3/5 · US Hm: Some of your riders are rude and dangerous very aggressive they don’t accept prices on the app and they are so entitled
45. [R198] 3/5 · US Needs better driver vetting: Its convenient when there is a willing driver around. Otherwise you will go through dozens of drivers rejecting your ride. There appears to be no cooldown period between rejections either so you will end up matched with the same driver over and over. Some drivers are nice, others are rude like you are inconveniently asking them to do you some kind of favor.
46. [R17] 5/5 · US They fixed it: After an extended back and forth with customer service, they finally did the right thing and refunded the money.
47. [R44] 3/5 · US App works great. Horrible support: App is great and like others said mostly cheaper than uber. But when anything goes wrong, support totally sucks. They make 0 attempt to listen to complaint.
48. [R48] 1/5 · US Worst and slowest support I've ever received: Bolt seemed promising, offering cheaper rides than Uber but the cheaper rides are with tiny European which are uncomfortable. And if you lose anything in their car, good luck getting it back because their support is by far the slowest and unhelpful I've ever experienced. Stick to Uber for a more reliable ride sharing journey