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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gett vs Freenow by Lyft

Gett 4.8★ · Free to download 75
Winner Gett
Freenow by Lyft 4.8★ · Free to download 55

Gett is generally more reliable for pre-booked services and offers a consistent experience with black cabs, while Freenow by Lyft struggles with driver availability and accurate pricing, despite being widely available internationally.

Full reviews: Gett · Freenow by Lyft

Gett offers a reliable service, particularly with black cabs in London, known for punctuality and helpful drivers, though some users find it expensive with added fees. Freenow by Lyft has broader international availability but faces significant issues with unreliable pre-bookings, inaccurate price quotes, and poor customer support.

Head to head

Reliability & Availability edge: GettR17R23R33R43
Gett Gett is praised for its reliability, especially with black cabs, which are often available quickly and arrive on time, even for pre-booked services R17R23R33R43. Users appreciate not being cancelled on, unlike other apps R23.
Freenow by Lyft Freenow by Lyft frequently suffers from drivers cancelling or not showing up, particularly for pre-booked rides R53. Users report the app struggling to find drivers, leaving them stranded .
Pricing & Value edge: GettR1R3R8R30
Gett Some Gett users find it expensive, citing charges like £7 on a £25 ride and comparing it to being 2.5 times more expensive than competitors R1R3R8. However, others find pre-booked services to be a good price R30.
Freenow by Lyft Freenow by Lyft users frequently complain about inaccurate price quotes, with actual fares being significantly higher than estimates R51R56R64R78. There are also complaints about being charged cancellation fees even when drivers don't show up R76.
Driver Quality & Service edge: GettR2R5R7R16
Gett Gett drivers, often black cab drivers, are consistently praised for being friendly, helpful, professional, knowledgeable, and providing clean cars R2R5R7R16. They are also noted for accommodating wheelchairs and dogs R23.
Freenow by Lyft Freenow by Lyft drivers are generally described as polite, professional, friendly, and safe . However, some drivers are reported to have issues using the app or confirming passengers R76.
App Functionality & Ease of Use tieR14R15R39R43
Gett Gett is described as easy to use and efficient R14R15R39R43. However, some users report issues with customer support functionality and the app's use of location data R6.
Freenow by Lyft Freenow by Lyft is generally found easy to use and similar to other rideshare apps like Lyft or Uber . However, there are significant complaints about a poor registration process, especially for international travelers, and the app changing pickup locations .
Customer Support tieR6R10R80
Gett Gett's customer support is a major pain point, with users reporting it doesn't work, constantly showing "something went wrong," and being unreachable for extended periods R6R10.
Freenow by Lyft Freenow by Lyft's customer service is widely criticized as non-existent or extremely slow, taking days to respond R80. Users report being charged for rides not taken and inability to get chat transcripts R80.
Pick Gett if

You prioritize reliability, especially for pre-booked rides, and appreciate the consistent quality and professionalism of black cab drivers R23R33. You are in London and value drivers with 'The Knowledge' .

Pick Freenow by Lyft if

You are traveling internationally, particularly in Athens, Barcelona, Rome, or Dublin, and need a widely available taxi app . You are comfortable with potential price discrepancies and driver availability issues R51R56R76.

Evidence note: Gett reviews are predominantly positive, focusing on driver quality and reliability, with negative reviews mainly concerning price and customer support. Freenow by Lyft reviews are more mixed, with many positive comments on driver quality and ease of use, but a significant number of negative reviews highlight serious issues with reliability, pricing accuracy, and customer service.

Frequently asked

Is Gett more expensive than other ride-sharing apps?
Some Gett users report it can be more expensive, with one review stating it was 2.5 times more expensive than Uber Eats and another mentioning a £7 charge on a £25 ride R1R8. However, some find pre-booked services to be a good price R30.
Does Freenow by Lyft provide accurate price estimates?
No, many Freenow by Lyft users report that price estimates are often inaccurate, with actual fares being significantly higher than the quoted range R51R56R64R78.
How reliable are pre-bookings with Freenow by Lyft?
Pre-bookings with Freenow by Lyft are frequently unreliable, with users reporting that drivers often cancel or the app fails to find a driver even after a pre-booking R53R66R76.
What is the customer support like for Gett and Freenow by Lyft?
Both apps have significant issues with customer support; Gett users report support not working and constant error messages R6, while Freenow by Lyft users describe support as non-existent or extremely slow to respond R80.

What reviewers actually said

Built only from these 100 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R17] Gett 5/5 · GB Previous cancellation off another app: Brilliant replacement through Gett arrived within 2 mins. Thank you very much
  2. [R23] Gett 5/5 · GB Reliable: Thank goodness for Black cabs. They take wheelchairs and dogs and I'd be stranded if I had to rely on Uber. Plus never been cancelked by a Blavk cab. Downlowding Gett was a life saver.
  3. [R33] Gett 5/5 · GB Always reliable: Works perfectly every time
  4. [R43] Gett 5/5 · GB Great service: Very easy to use the app and the drivers are routinely with inside five minutes.
  5. [R1] Gett 1/5 · GB Too expensive: 2.5 times more expensive than uber eats
  6. [R3] Gett 3/5 · GB Extortionate added fees: Good overall but extortionate added fees
  7. [R8] Gett 1/5 · GB £7 charge on a £25 ride: I was in desperate need for a cab and the driver was amazing. He got me to my train on time and saved me waiting another hour in the middle of the night. I noticed when I was in the taxi, they had an app where you only pay for the actual ride. I forgot the name though. I'd happily give the driver a £7 tip, but not the app makers. To top it up: trying to leave the app is
  8. [R30] Gett 5/5 · GB Fantastic: Perfect pre-booked service for a really good price. Will 100% use again.
  9. [R2] Gett 5/5 · GB Leigh: Gary was fab
  10. [R5] Gett 5/5 · GB Champion of the world: Our favourite taxi driver
  11. [R7] Gett 5/5 · GB Richard is the Bollox: Amazing Man!!!
  12. [R16] Gett 5/5 · GB Great service: Very positive and friendly experience
  13. [R14] Gett 5/5 · GB Easy to use service: Never a bad ride
  14. [R15] Gett 5/5 · GB Convenient! This was my first time using it and it's very convenient. The car interior was also spacious ^_^ · translated
  15. [R39] Gett 5/5 · GB Fast & efficient: Great service, thanks
  16. [R6] Gett 1/5 · GB Customer care does not work!: Been trying to speak to support for nearly 12 hours, every time I just get a message “something went wrong”. App is nearly as useless as the drivers, who are rude and will try to scam you. Avoid if you can
  17. [R10] Gett 1/5 · GB Terrible: Left my sister stranded at night on her own. Terrible customer support. Dangerous in my opinion
  18. [R80] Freenow by Lyft 1/5 · US No Customer Service: Hands down, this has been the one of the worst customer service interaction i have seen i a long time. Basically support don’t exist. -It takes 3-4 days to respond -Chargers customers for rides that’s not taken. -Can’t even send a chat transcript Only matter of time before run out of business
  19. [R51] Freenow by Lyft 2/5 · US Price quote apparently means nothing: Cae was fine- used it from the airport to hotel in Dublin- quoted 39 euros in the app- then charged 55 euros (apparently because of traffic). Complained and was told a credit was coming to me- but still only down to 42 euros. Either way… why would I use the app of the cost it tells me doesn’t mean anything?
  20. [R56] Freenow by Lyft 1/5 · US Price estimates not accurate: Estimated 12-18€ and fare was 31€
  21. [R64] Freenow by Lyft 1/5 · US Lies: This app advertises the incorrect pickup times and prices every single time. I feel completely ripped off.
  22. [R78] Freenow by Lyft 1/5 · US Surprise charge: The driver was great but when I asked him the total he said €30 or so. It was €70! We expected a sur charge since there was high demand but WOW.
  23. [R53] Freenow by Lyft 3/5 · US Prebooking doesn’t prebook!?: Very frustrating experience on vacation. We pre-booked a taxi for 8 AM the day before. The app says we will get driver details by 7:50 AM. At 8 AM we get a notification that all drivers are busy, but the app is “working hard to find us a driver. “ I canceled and walked 30 minutes instead.
  24. [R66] Freenow by Lyft 1/5 · US Totally unreliable with bookings: Multi year client, multiple times I tried to book a car that could accommodate 5 people and never got a confirmation. If you need a reliable booking don’t count on this, look to other services. The good old phone works better.
  25. [R76] Freenow by Lyft 1/5 · US Drivers don't show up: I waited nearly half an hour for a taxi, one after another cancelled or just drove off in the opposite direction, and the driver who eventually picked me up, had no idea how to use the app and over charged me. I'm glad my life wasn't in danger... NOT RELIABLE!!! Also be aware, when drivers don't show up and you try to get another, YOU have to pay a cancellation fee! TOTAL R

Synthesized from 100 recent App Store reviews · updated July 2026 · View on the App Store