Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gett vs توربو | Turbo

Gett 4.8★ · Free to download 85
Winner Gett
توربو | Turbo 4.4★ · Free to download 55

Gett is the stronger choice for reliable, pre-booked black cab services, despite its higher cost, while توربو | Turbo struggles with driver availability and app functionality.

Full reviews: Gett · توربو | Turbo

Gett offers a highly reliable and efficient black cab service, praised for its drivers and ease of use, though some users find it expensive. توربو | Turbo, while appreciated by some for its local service, faces significant issues with driver availability, app glitches, and customer support.

Head to head

Reliability & Driver Availability edge: GettR17R23R24R32
Gett Gett is consistently praised for its reliable service, with drivers arriving on time and not canceling bookings, especially for black cabs which are seen as a safe and dependable option R23R24R32. Users appreciate that Gett can find a driver quickly when other apps fail R17.
توربو | Turbo توربو | Turbo frequently suffers from a lack of available drivers, with users reporting long waits or no drivers found at all R68R70R76R86. Some drivers also report issues with the app 'sticking' .
Pricing & Value edge: GettR1R3R8R28
Gett Gett is perceived as expensive by some users, with complaints about added fees and prices being significantly higher than competitors R1R3R8. However, some users find it a good price for pre-booked services and appreciate promotions R28.
توربو | Turbo توربو | Turbo users complain about illogical and exaggerated pricing, finding the costs to be too high .
App Functionality & Ease of Use edge: GettR8R12R14R15
Gett Gett is generally considered easy to use R14R15. However, there are serious concerns about the app's use of location data without explicit permission R12 and difficulties in deleting an account R8.
توربو | Turbo توربو | Turbo has multiple reported app issues, including location errors where the app gives an incorrect pickup spot R59, the app crashing upon opening , and general instability after updates R56. It also lacks a dark mode R51 and a credit card payment option R53.
Customer Support tieR6R10R63R82
Gett Gett's customer support is a significant pain point, with users reporting that it doesn't work, with messages like 'something went wrong' appearing R6. One user was left stranded and found the support terrible R10.
توربو | Turbo توربو | Turbo's customer service is described as very bad R82, and users report no way to communicate with administration within the app R63. Some drivers also complain about not receiving responses after trying to register for a long time .
Driver Quality & Safety edge: GettR2R5R7R16
Gett Gett drivers, particularly black cab drivers, are consistently praised for being friendly, helpful, courteous, and knowledgeable R2R5R7R16. They are also seen as safe, especially for solo female travelers R28.
توربو | Turbo توربو | Turbo drivers receive mixed reviews. Some users praise them as respectful, polite, and clean . However, there are also complaints about drivers being unreliable and not respecting bookings .
Pick Gett if

You prioritize reliable, pre-booked black cab service with professional drivers, are willing to pay a higher price, and value safety and punctuality R23R24.

Pick توربو | Turbo if

You are in a region where توربو | Turbo has good driver availability and you value local service, despite potential app issues and pricing concerns .

Evidence note: Gett has a significantly higher number of reviews and a much higher lifetime rating, indicating more consistent positive experiences. Many of توربو | Turbo's negative reviews are recent and highlight critical issues like driver availability and app functionality. The reviews for توربو | Turbo are predominantly in Arabic, which might limit the scope of direct comparison on certain nuanced aspects for a non-Arabic speaker.

Frequently asked

Is Gett more expensive than other ride-hailing apps?
Yes, some Gett users report it can be 2.5 times more expensive than Uber Eats and note 'extortionate added fees,' with one user mentioning a £7 charge on a £25 ride R1R3R8.
Does توربو | Turbo have issues with driver availability?
Yes, many توربو | Turbo users frequently report problems with a lack of available drivers, leading to long waits or an inability to find a ride R68R70R76R86.
Are Gett drivers reliable and professional?
Yes, Gett drivers are consistently praised for being reliable, friendly, helpful, and professional, often arriving on time and providing excellent service R2R5R7R16.
What are the main problems with the توربو | Turbo app?
The main problems with the توربو | Turbo app include location errors, where the app misidentifies the pickup spot, frequent crashes, instability after updates, and a lack of features like dark mode or credit card payment options R51R53R56R59.

What reviewers actually said

Built only from these 100 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R17] Gett 5/5 · GB Previous cancellation off another app: Brilliant replacement through Gett arrived within 2 mins. Thank you very much
  2. [R23] Gett 5/5 · GB Reliable: Thank goodness for Black cabs. They take wheelchairs and dogs and I'd be stranded if I had to rely on Uber. Plus never been cancelked by a Blavk cab. Downlowding Gett was a life saver.
  3. [R24] Gett 5/5 · GB Black cabs for certain: Arrives on time, knew where he was going, helped with baggage. Really nice guy
  4. [R32] Gett 5/5 · GB Reliable and readily available: I can be confident of getting a cab when I need one.
  5. [R1] Gett 1/5 · GB Too expensive: 2.5 times more expensive than uber eats
  6. [R3] Gett 3/5 · GB Extortionate added fees: Good overall but extortionate added fees
  7. [R8] Gett 1/5 · GB £7 charge on a £25 ride: I was in desperate need for a cab and the driver was amazing. He got me to my train on time and saved me waiting another hour in the middle of the night. I noticed when I was in the taxi, they had an app where you only pay for the actual ride. I forgot the name though. I'd happily give the driver a £7 tip, but not the app makers. To top it up: trying to leave the app is
  8. [R28] Gett 5/5 · GB What's a great app and xmas promo: Nothing safer than a black cab in London and although at times too busy to find one the promotions of £5 till Xmas for any ride starting alone 3-6 up to 6 miles is amazing !
  9. [R12] Gett 1/5 · GB Use of Location data without a permission: I’ve set the location permission to “while using the app” only and turned off the background app refresh. The app is still sending me a “welcome back” notification when I land back in the UK, even though it isn’t running. Something dodgy is clearly going on with how this app is using the location data
  10. [R14] Gett 5/5 · GB Easy to use service: Never a bad ride
  11. [R15] Gett 5/5 · GB Convenient! My first time using it and it's very convenient. The car was also spacious ^_^ · translated
  12. [R6] Gett 1/5 · GB Customer care does not work!: Been trying to speak to support for nearly 12 hours, every time I just get a message “something went wrong”. App is nearly as useless as the drivers, who are rude and will try to scam you. Avoid if you can
  13. [R10] Gett 1/5 · GB Terrible: Left my sister stranded at night on her own. Terrible customer support. Dangerous in my opinion
  14. [R63] توربو | Turbo 1/5 · US Failed app: It's a failure, has errors, and there's no section to chat with administration. · translated
  15. [R82] توربو | Turbo 1/5 · US Worst customer service: This app is not fit for use; its customer service is very bad. · translated
  16. [R2] Gett 5/5 · GB Leigh: Gary was fab
  17. [R5] Gett 5/5 · GB Champion of the world: Our favourite taxi driver
  18. [R7] Gett 5/5 · GB Richard is the Bollox: Amazing Man!!!
  19. [R16] Gett 5/5 · GB Great service: Very positive and friendly experience
  20. [R68] توربو | Turbo 1/5 · US Equipment Street: I requested a turbo, and the trip was accepted, but the driver hasn't arrived for half an hour and I'm stuck. · translated
  21. [R70] توربو | Turbo 1/5 · US Tripoli: Delay in drivers accepting. · translated
  22. [R76] توربو | Turbo 1/5 · US A: A total failure of a program. Every time I need to use it, there are no drivers. · translated
  23. [R86] توربو | Turbo 1/5 · US Failed program: There are no drivers all the time. Every time I request a ride, there's no driver available. · translated
  24. [R51] توربو | Turbo 2/5 · US Dark Mode: The app does not support Dark Mode! · translated
  25. [R53] توربو | Turbo 3/5 · US Payment opt: Add Credit Card Payment option.
  26. [R56] توربو | Turbo 3/5 · US Hey, this was good but after a new update it is not work again ??!: Hey, this was good but after a new update it is not work again ??!
  27. [R59] توربو | Turbo 3/5 · US Adjust trip location: Please adjust the location. When I select one place, it gives me another place slightly away from the first. · translated

Synthesized from 100 recent App Store reviews · updated July 2026 · View on the App Store