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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

توربو | Turbo

55
User verdict / 100 High confidence Divided

Turbo is a ride-hailing app that users praise for its polite drivers and convenience, but it is currently plagued by significant technical issues, including app crashes, inaccurate location services, and long wait times for drivers and account activation.

4.4★ lifetime (9,090) Free to download since 2019 by TAXISTI COMPANY FOR PASSENGER TRANSPORTATION LLC updated 0.4 mo ago recent negative 37% 86 reviews across 3 regions
App Stability Driver Availability & Service Location Accuracy Account Activation & Support Pricing
5★42
4★7
3★5
2★9
1★23
recent reviews across 3 regions, vs the 4.4★ lifetime average

Turbo is a ride-hailing application that receives commendation for its professional drivers and overall convenience in Libya. However, recent user feedback highlights critical technical problems such as app instability, GPS inaccuracies, and difficulties with driver availability and account verification. The app's lifetime rating is high, but recent reviews indicate a negative trajectory.

What users like

  • Drivers are consistently described as respectful, polite, and professional, providing clean cars and good service.R4R9R10R23
  • The app is seen as a convenient and excellent solution for transportation, especially for night and early morning trips, and has helped many young people find work.R5R17R20R24

What users complain about

  • Users frequently report the app crashing or failing to open, especially on iOS devices, making it unusable.R18R19R41R49
  • Location services are inaccurate, with the app often misidentifying the user's location or preventing changes to the pickup point.R14R35R71
  • There is a significant lack of available drivers, leading to long wait times, cancelled trips, or inability to find a ride.R22R25R28R43
  • Many users, especially potential drivers, experience extremely long delays or no response during the account activation and verification process.R11R27R34R36
  • The pricing is considered too high or illogical by several users.R29R63R65R68
  • Some users report issues with receiving OTP verification codes and a lack of customer support or a way to contact administration.R16R33R56R72
  • The app does not support dark mode.R2
  • There is no credit card payment option.R15

Latest update · v6.1.5

What the developer says changed (the verdict above weighs this against what reviewers report):

Fixing bugs and performance improvements.

Recurring themes

App Stability negative
Numerous users report the app crashing, freezing, or failing to open, especially after updates, rendering it unusable. This directly contradicts the developer's notes about 'fixing bugs and performance improvements'.R18R19R26R30
Driver Availability & Service mixed
While many praise the professionalism, respect, and cleanliness of drivers, a significant number of users struggle to find available drivers, leading to long waits or cancelled trips.R4R9R10R22
Location Accuracy negative
Users frequently complain about inaccurate GPS location detection and the inability to manually adjust or change the pickup location, making it difficult to book rides for others or from specific points.R14R35R71
Account Activation & Support negative
Both riders and potential drivers face long delays, sometimes months, in getting their accounts activated or verified. There's also a perceived lack of customer service or a way to contact support for issues like OTP codes not arriving.R11R16R27R33
Pricing negative
Several users find the pricing to be exaggerated or illogical, suggesting that the fares are too high compared to alternatives.R29R63R65R68

Who it's for

This app is for users in Libya seeking a ride-hailing service, particularly those who prioritize respectful and professional drivers R4R10R23. It could be useful for individuals needing transportation at odd hours . However, users who require reliable app performance, accurate location services, or quick account activation should likely skip it for now R18R14R36.

Evidence note: The recent reviews skew heavily negative, focusing on technical issues and service unreliability, which contrasts sharply with the high lifetime rating. This suggests a recent decline in app quality or service. The developer's notes mention bug fixes, but recent reviews indicate these issues persist or have worsened.

Frequently asked

Does Turbo support dark mode?
No, the Turbo app currently does not support dark mode R2.
Can I pay with a credit card on Turbo?
Based on user reviews, there is currently no credit card payment option available in the Turbo app R15.
Are there issues with location accuracy in the Turbo app?
Yes, users frequently report errors with location detection and the inability to change the pickup location from the GPS default, making it difficult to specify exact points or book for others R14R35R71.
Is it difficult to find drivers with Turbo?
Many users report significant difficulty finding available drivers, leading to long wait times, cancelled requests, or no drivers being available at all R22R25R28R43.

What reviewers actually said

Built only from these 86 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US Hello. The driver was extremely respectful and kind. Thank you to you and to him. · translated
  2. [R9] 5/5 · US Great work. Firas is a respectful and polite driver. · translated
  3. [R10] 5/5 · US Tripoli - Al-Beefi: Excellent app, and my experience with all the drivers I rode with was that they were respectful and clean. It's clear there's even respect for the app itself. · translated
  4. [R23] 5/5 · US Mohamed: Truly an excellent experience. Punctual, a driver with the highest ethics, and a clean car. · translated
  5. [R5] 5/5 · US Thank you message: Thank you for this more than wonderful program. May God help you with the difficult people. · translated
  6. [R17] 5/5 · US Turbo has changed transportation in Libya: Well done. · translated
  7. [R20] 5/5 · US Success story: A program that helps young people a lot for those who seek halal earnings. · translated
  8. [R24] 4/5 · US The program is great and the girls rely on it: The program is nice and convenient, and it solved my transportation problem. To be honest, I've used it and another program, and I rely on both. · translated
  9. [R18] 1/5 · US Glitch: Why does the app close by itself when I open it? It won't open at all. My phone is an iPhone. · translated
  10. [R19] 3/5 · US Hey, this was good but after a new update it is not work again ??!: Hey, this was good but after a new update it is not work again ??!
  11. [R41] 1/5 · US Glitch: The app freezes. · translated
  12. [R49] 2/5 · US Do not recommend: Okay but needs a proper fix
  13. [R14] 1/5 · US Location: Your location detection has errors and doesn't change, and I can't pinpoint the location I want. Please fix your errors. · translated
  14. [R35] 3/5 · US Adjust trip location: Please adjust the location. When I select a place, it gives me another place slightly away from the first. · translated
  15. [R71] 2/5 · US From can’t be changed: The source or FROM can be changed, only taken from the gps location, makes it not practical when requesting ride for a friend or family
  16. [R22] 1/5 · US Equipment Street: I requested a Turbo, and it accepted the trip, but the driver hasn't arrived for half an hour, and I'm stuck. · translated
  17. [R25] 1/5 · US Tripoli: Delay in drivers accepting rides. · translated
  18. [R28] 1/5 · US A: A completely failed program. Every time I'm in a hurry to use it, there are no drivers. · translated
  19. [R43] 1/5 · US Failed app: No drivers available all the time. Every time I request a ride, it says no driver available. · translated
  20. [R11] 5/5 · US Janzour: It's been two weeks, and you haven't accepted me. · translated
  21. [R27] 1/5 · US Stagnation. I've been registered for 8 months, and you haven't accepted me: Stagnation. · translated
  22. [R34] 5/5 · US Al-Laithi: Please activate the application. · translated
  23. [R36] 5/5 · US Bad tech support: I've been trying to register as a driver for two years, and there's no response. · translated
  24. [R29] 2/5 · US Pricing: Please set a logical price. The price is exaggerated. People are forced to take public transport, and you put these prices on them. · translated
  25. [R63] 5/5 · US Please adjust the price a little. ✌🏼: Please. · translated
  26. [R65] 1/5 · US Tripoli: The prices are exaggerated. · translated
  27. [R68] 4/5 · US Delivery price: The app is excellent, but the prices are somewhat exaggerated. I wish the delivery price was better than this. · translated
  28. [R16] 1/5 · US Failed app: Failed and has errors, and there is no section to communicate with management. · translated
  29. [R33] 1/5 · US Worst customer service: This app is not suitable for work, as its customer service is very bad. · translated
  30. [R56] 5/5 · US Activation messages: The activation message linked to the phone number does not arrive. · translated
  31. [R72] 2/5 · US OTP code not working: The app doesn't send the OTP code on the Libyana network. I requested it more than 3 times! · translated
  32. [R2] 2/5 · US Dark mode: The app does not support dark mode! · translated
  33. [R15] 3/5 · US Payment opt: Add Credit Card Payment option.
  34. [R26] 1/5 · US Problem: As a driver, the app freezes a lot. · translated
  35. [R30] 2/5 · US Tripoli: There's a problem with the app. · translated

Synthesized from 86 recent App Store reviews · updated July 2026 · View on the App Store