Viator Tours & Attractions alternatives

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] Viator Tours & Attractions 3/5 · US Viator is a Platform Only: When you have an issue with a tour, and request a partial refund, Viator, as the facilitator, not the company hosting the tour, sends the complaint to the actual vendor to approve or disapprove a refund. My vendor of a Vatican tour obviously did not approve the refund nor did they authorize the publishing of my comment.
2. [R7] Viator Tours & Attractions 1/5 · US Tour Itinerary Not Matching Experience: I used Viator this summer to book 3 different tour experiences in Europe. 2 of the 3 did NOT live up to the itinerary descriptions. Although the customer service at Viator was responsive, they were not able to get the refunds on these tours that they should have from the tour operators after not delivery the right level of experience. Afraid I will seek
3. [R13] Viator Tours & Attractions 1/5 · US Not trusted app to book tours!: I would give negative ratings as this travel app has scams and would scam travelers, I got scammed and lost $600 absolutely not reliable source to book your tours or travels. Customer service was worst and they wouldn’t communicate well and resolve issues timely. Totally waste of money effort time, what not. Don’t use this app if you really want good travel experien
4. [R22] Viator Tours & Attractions 2/5 · US No support when something goes wrong: Recently had a tour operator cancel with no notice, rebooked with another provider the next day and they no-showed. Viator support was of no help other than to confirm the refund was processing. If something goes wrong, it’s on the customer to find another option and pay whatever the last-minute rate is. You think they’d at least offer a significant discount f
5. [R10] Viator Tours & Attractions 2/5 · US London Tour: We were coming to London for once in a lifetime visit in headed to our plan and two days before it was canceled. We were very disappointed.
6. [R31] Viator Tours & Attractions 1/5 · US 3 Tours Cancelled on me: I had 3 tours cancelled on me 3 days in a row with 24 hours or less warning. It has never happened to me before and I have been using Viator for years. Not sure what is going on.
7. [R35] Viator Tours & Attractions 2/5 · US Tour cancelled: Viator was unable to change our credit card number and when we tried to rebook, the tour was full and we were unable to do a tour we most wanted to see. Very poor service
8. [R3] Viator Tours & Attractions 3/5 · US Great for booking tours buuuut: App is great for booking tours but I was unable to change or add a new payment method. I was also unable to view my past booking or leave a review.
9. [R16] Viator Tours & Attractions 1/5 · US Support issues: I’ve looked everywhere for support. A way to reach out to the developer for help and I can’t find anything. We booked two tours through a travel agent and I can’t see any way to add them to the app in my phone. It would be great is someone knows the answer or if these reviews are monitored and it gets to support. I’d love to have an excuse to change my star rating.
10. [R18] Viator Tours & Attractions 3/5 · GB Booking: I found the booking to be very stressful unable to,open the links to download and print tickets
11. [R19] Viator Tours & Attractions 1/5 · US System Glitch: Twice Bitten Booked a day trip to Dover from London 2 times in a week with this app and both times were very disappointing. The first one I was told the system double booked for that day and that my group could not be accommodated. The second one I booked the system didn’t hold the date I entered and right after checkout I noticed the date was for the very next day. Problem was I
12. [R4] Viator Tours & Attractions 1/5 · US Forced to download app: I was forced to download the Viator app in order to access the tickets to the Van Gogh museum. I will never use this service again.
13. [R1] Viator Tours & Attractions 1/5 · US My safety was not considered when my tour guide ABANDONED me and my friend in an obscure city.: Warning and beware! Book through ANY OTHER APP!! My friend and I were left for dead in the middle of nowhere due to being 8 minutes late to a meeting point and told to figure it out ourselves. We are tourists in a foreign country and don’t speak the language, we got lost for a few minutes and they drove
14. [R9] Viator Tours & Attractions 3/5 · US Part of tour missed: We were booked for Pearl Harbor tour that picks up at airport. Charged $15 more to pickup at airport. Tour went good except after touring Missouri driver said if we went on rest of tour couldn’t get us back to airport in time for flight. So we spent 4 1/2 hours sitting in airport. Very disappointed.
15. [R21] Viator Tours & Attractions 3/5 · GB Steamboat Natchez New Orleans: We were a party of 6 and decided to have the dinner option. The meal was a buffet, roast beef was served which was very nice but we found the selection of the other dishes quite poor. We felt rushed and had to leave the dinning room as we were told there was a private party being held ! The overall experience was a bit disappointing, it was advertised as a Jazz even
16. [R27] Viator Tours & Attractions 3/5 · GB Very frustrating search: Searching for activities is now very frustrating for two reasons. 1. You cannot filter by a specific area 2. When you click on a tour, you lose your search results. So when you go back you have to enter the search term again and scroll through all the results again.
17. [R54] GetYourGuide 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
18. [R56] GetYourGuide 5/5 · US Need a little help planning? Use- Get your guide: When planning to go to Iceland I made a list of all the top things to do and see. I read many reviews on Get Your Guide from real people about each option. The ones we chose were spot on. I feel I was able to make educated decisions on what we would enjoy the most based on the feedback and accurate descriptions of the excursions we selected. Than
19. [R58] GetYourGuide 5/5 · US Made out trip better: We took tours in London- as Ghost Tour, Seville- a tuktuk, Rome- a street food walking tour and a pasta making class. Every tour was small and intimate and a great way to get to know the area from a local. I will Keep using get your guide to get to know cities as I visit.
20. [R60] GetYourGuide 5/5 · US GetYourGuide App Is Excellent: The GetYourGuide App is great because you can easily review, plan and book various attractions for your upcoming trip. It is very easy to navigate to different sections of the app. I highly recommend that you download and use the GetYourGuide App prior to departing on your next trip.
21. [R66] Travelzoo Hotel & Travel Deals 5/5 · US Just Love it: Amazing discounts in many destinations, you will save a lot in resorts, tours, cruises. If you are a travel addicted this is for you.
22. [R67] Travelzoo Hotel & Travel Deals 3/5 · US Not for solo travelers!: The app has decent deals, but if you’re a solo traveler like myself, there are hardly any deals ever. The single supplement on most of these vacations is essentially 100%, you can book these vacations for the same prices without the “help” of anybody working at any agency that travelzoo works with.
23. [R68] Travelzoo Hotel & Travel Deals 1/5 · US App not working: When I open the app and on the homepage all I get is a blank white screen.
24. [R69] Travelzoo Hotel & Travel Deals 5/5 · US Love to travel: I love travelzoo and the best deals ever, looking forward to travel more.
25. [R80] Big Bus Tours 4/5 · US Good But Could Be Better: Used this app in Sydney for a combo ticket that included ho/ho bus, night tour and cruise portion offered by other provider. Most aspects of the app are great! Very usable way to see a place and make use of the service effectively. BUT. It turns out the in-app “ticket” for that the cruise provider is just a QR code with no info about how to use. In fact that ticket is onl
26. [R81] Big Bus Tours 3/5 · US Operating hours a bit misleading: Tour in NYC and London were fine but they could be a bit more clear upfront about how early the hop on, hop off hours run until (NYC it only ran until about 5:30 pm before the buses stopped running the routes, London did not go much later). They do offer night time tours but this is an entirely separate package. Suggestion would be to offer some type of combo pa
27. [R82] Big Bus Tours 2/5 · US No AC on Buses: These buses do not have AC, and I wish they fact was more visible on their website. Had I known it, I would have been more prepared or chosen another option like one of the city buses or an Uber. It was a hot day in Las Vegas and it felt like driving around in a microwave oven. They can’t control the weather, but they can control the information they share prominently in their prom
28. [R83] Big Bus Tours 5/5 · US Ready to use: Easy to use, very helpful in getting to Cuba, very helpful being on a bus, especially if you need to switch lines
29. [R94] Visit A City 5/5 · US Optimize your travels: Love this app! Frequently use it to organize our vacation sightseeing adventures. Great suggestions of things to do and attractions near by. The time and map features help us see more without backtracking. Lots of hidden gems.
30. [R95] Visit A City 3/5 · US Limited capacity: The program works well, but I was unable to figure out how to list more than one hotel and use the app to plot which sites to see from each hotel site. Also 10 days is maximum. Limited in allowing you to travel between different cities on the same trip. Nice listings of attractions close to each other and offers a variety of itineraries to adapt to your plans.
31. [R96] Visit A City 1/5 · US Fraud/ scam: I booked a tour for my family at St. Patrick’s Cathedral in New York City. Upon arrival, a mass was in progress, which prevented us from participating in the tour as scheduled. After the mass concluded, we attempted to proceed with the tour but were escorted out by security and informed that a private mass would immediately follow and that no tours would be permitted. We then spoke w
32. [R97] Visit A City 5/5 · US Great for a person who can relax if things are planned ahead: I’ve been using this app for 7 years. I love it!
33. [R107] Action Tour Guide 1/5 · US Unfortunate Flop: Well, it looks like it would be a good tour but after two hours of dealing with nothing but challenges, I gave it up. My starting location was closed for construction and everything went wrong from there. App stopped working with CarPlay. Then didn’t pick up on my phone when I got to new destination. When I just played stops through the menu when I got there, they were fl
34. [R108] Action Tour Guide 5/5 · US Smokies tour.: Great app!. Loved our tour of the smokies!! 5 star!!
35. [R109] Action Tour Guide 3/5 · US San Juan Tour: Great & Easy to navigate tour!
36. [R110] Action Tour Guide 2/5 · US Unstable: The app kept jumping forward, jumping backwards, and losing its place. When it worked, it was very informative, and I enjoyed it.
37. [R2] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
38. [R8] Viator Tours & Attractions 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
39. [R29] Viator Tours & Attractions 5/5 · US Viator is The best travel site: When you need an excursion or something to do whether local or international. This site def doesn’t disappoint. Price point is fair and plethora of choices for everyone in your group. I’ve used it abroad in Dominican Republic, France, Colombia, Ireland, and Spain! Never disappointed and have nothing but great memories of my trips!
40. [R38] Viator Tours & Attractions 5/5 · US Great Company: Really helps me out when I’m on any trip. Gives me the best activities depending on what the vibe is, doesn’t matter the location. Has helped me on family trips or even just trips with my friend. Amazing app, highly recommended, especially with the prices and the gift rewards!!!
41. [R48] Viator Tours & Attractions 5/5 · US Quick & Easy: I had no idea I could earn cash back towards future Viator purchases!!! Such a nice reward because you never know where your next trip will take you!