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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Viator Tours & Attractions vs GetYourGuide

Viator Tours & Attractions 4.9★ · Free to download 75
Winner Viator Tours & Attractions
GetYourGuide 4.9★ · Free to download 70

Viator Tours & Attractions has a slight edge over GetYourGuide due to its wider variety of tour options and generally more positive feedback on booking ease, despite both apps facing similar challenges with customer support and tour operator reliability.

Full reviews: Viator Tours & Attractions · GetYourGuide

Viator and GetYourGuide are both popular tour booking apps, offering a wide range of activities. While both struggle with consistent customer support and tour operator issues, Viator is often praised for its extensive selection and ease of booking, whereas GetYourGuide users highlight its planning tools but report more frequent app glitches and booking problems.

Head to head

Features & Variety edge: Viator Tours & AttractionsR8R11R17R29
Viator Tours & Attractions Viator users consistently praise the app for its wide variety of options, helping them find both popular and off-the-beaten-path adventures in various cities globally R8R11R17R29. Many appreciate the extensive choices for different interests and trip durations, including shorter options for solo travelers R17.
GetYourGuide GetYourGuide also offers a good range of activities and is helpful for planning trips, with users finding it effective for discovering things to do . However, some users find the selection not as extensive as they had hoped and note issues with misleading tour descriptions regarding inclusions like costumes .
Ease of Use & Booking edge: Viator Tours & AttractionsR2R5R32R38
Viator Tours & Attractions Viator is frequently described as easy to navigate and use for booking tours R2R5R32R38. However, some users report significant login issues, requiring multiple validations , difficulty changing payment methods or viewing past bookings , and problems adding existing bookings to the app . There are also complaints about frustrating search filters and losing search results .
GetYourGuide GetYourGuide users generally find the app easy to review, plan, and book attractions . It's praised for seamless booking and reservation changes . However, a significant number of users report persistent login issues, with verification codes not arriving or repeated login prompts . Some also mention poor functionality for sharing trip details and app crashes .
Reliability & Tour Experience tieR14R17R20R44
Viator Tours & Attractions Viator has a mixed record on tour reliability. While many users report positive experiences with knowledgeable guides and smooth tours R14R17R20R44, there are numerous complaints about tours not living up to descriptions R7, cancellations R10R31, operators not showing up , or leaving customers stranded . System glitches leading to double bookings or incorrect dates are also reported .
GetYourGuide GetYourGuide also shows mixed reliability. Many users report excellent experiences with guides and smooth tours . However, there are frequent reports of last-minute cancellations R63R101, tour operators not showing up , or rescheduling without proper communication . Some tours are described as overpriced or underdelivered , and there are serious concerns about uninsured operators leading to injuries .
Customer Service & Support tieR22R28R35R43
Viator Tours & Attractions Viator's customer service receives significant criticism. Users report unhelpful support when issues arise R22R28R35R43, difficulty getting refunds R7, and poor communication . Some users struggle to find any way to contact support or add bookings made elsewhere . However, a few users found the chat assistant very helpful R53.
GetYourGuide GetYourGuide also faces strong criticism for its customer service. Users describe it as horrible and unhelpful, especially when trying to resolve issues or get refunds . There are reports of being unable to get promo codes or tickets after payment . However, some users report excellent customer service, with issues resolved quickly via WhatsApp R89 and help with rescheduling R86.
Price & Value edge: Viator Tours & AttractionsR8R29R41R55
Viator Tours & Attractions Viator is often praised for offering great deals and fair price points R8R29R41R55. Users appreciate the value, with some saving hundreds of dollars R20 and earning cash back rewards R55. However, some tours are perceived as not worth the cost, like a dinner option on a steamboat .
GetYourGuide GetYourGuide's pricing receives mixed reviews. Some users find it cheaper than Viator options and report good value . However, others complain about tours being overpriced, charging double or triple the window prices , or having hidden additional payments to the skipper .
Pick Viator Tours & Attractions if

you prioritize a wide variety of tour options and generally smooth booking processes, and are comfortable with the possibility of needing to be persistent with customer service if issues arise R2R8R11R17.

Pick GetYourGuide if

you value an easy-to-use interface for planning and booking, and appreciate the potential for quick issue resolution via chat support, especially if you are comfortable with potential app glitches or login hurdles R89.

Evidence note: Both apps are free to download, and the negative reviews for both largely stem from issues with third-party tour operators, cancellations, and customer service rather than free-tier friction. The lifetime ratings are very close, indicating similar overall user satisfaction despite recent negative experiences.

Frequently asked

Do I have to download the app to access my tickets?
Yes, both Viator and GetYourGuide have reviews indicating that users are sometimes forced to download their respective apps to access tickets or vouchers, even if the booking was made online R4R61R99R101.
How reliable is customer service for refunds or issues?
Customer service for both apps is inconsistent; while some users report positive experiences and quick resolutions R53R89R86, many others describe it as unhelpful, unresponsive, or difficult to reach, especially when seeking refunds for cancelled tours or problematic experiences R7R22.
Are there issues with tour cancellations or operators not showing up?
Yes, both Viator and GetYourGuide users frequently report issues with last-minute tour cancellations R10R31R63R101 and tour operators not showing up at meeting points . In such cases, users often find themselves without immediate support or alternative options R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Viator Tours & Attractions 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
  2. [R11] Viator Tours & Attractions 5/5 · US Adventures on Steroids: This app has helped me to find both popular and off the beaten path adventures so that I could plan out the best vacations for my family in NYC, Nashville, and Key West.. so far. More to come!
  3. [R17] Viator Tours & Attractions 5/5 · US Great App and Great Experiences: I’ve started traveling internationally in the last year or so and the Viator App makes it easy to book local experiences and get a wonderful experience. The guides are always friendly and knowledgeable and the options plentiful for what I want to do. Sometimes I can’t spend a full day exploring so the options that are just a few hours work really well for me! Also
  4. [R29] Viator Tours & Attractions 5/5 · US Viator is The best travel site: When you need an excursion or something to do whether local or international. This site def doesn’t disappoint. Price point is fair and plethora of choices for everyone in your group. I’ve used it abroad in Dominican Republic, France, Colombia, Ireland, and Spain! Never disappointed and have nothing but great memories of my trips!
  5. [R2] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
  6. [R5] Viator Tours & Attractions 5/5 · US Website: Website is easy to navigate
  7. [R32] Viator Tours & Attractions 5/5 · US So easy!: Booked the private tour to see the cathedral. So easy!
  8. [R38] Viator Tours & Attractions 5/5 · US Booking: Ease of booking’s
  9. [R14] Viator Tours & Attractions 5/5 · US Barcelona, Spain: We used Viator for our tours. We were very satisfied with the tours and service. Guides were nice and informative, incorporated story telling style about the places that we visited.
  10. [R20] Viator Tours & Attractions 5/5 · US Reliable Tour Company: Don’t hesitate to book a tour. For the last few years, there’s never been a problem. Saved hundreds of dollars so far and continue to enjoy their services.
  11. [R44] Viator Tours & Attractions 5/5 · US Best for tour planning: Been using exclusively Viator since 2019 for touring globally and I’ve not been disappointed yet
  12. [R22] Viator Tours & Attractions 2/5 · US No support when something goes wrong: Recently had a tour operator cancel with no notice, rebooked with another provider the next day and they no-showed. Viator support was of no help other than to confirm the refund was processing. If something goes wrong, it’s on the customer to find another option and pay whatever the last-minute rate is. You think they’d at least offer a significant discount f
  13. [R28] Viator Tours & Attractions 1/5 · US Disappointing: Bad experience. The tour we booked was problematic. Customer service gave zero help. They claim to care. They do not.
  14. [R35] Viator Tours & Attractions 4/5 · US BUYER BEWARE!: I downloaded the app but if something goes wrong with a tour they will not help you one bit
  15. [R43] Viator Tours & Attractions 1/5 · US Unhelpful in event of issue: We had used this app for one trip. When the event went fine no issues it’s an adequate app/service. However we had an issue where we booked something and the event host was unhelpful and we were unable to find the meeting location to attend the event. When we reached out to get a refund for the event we weren’t able to attend… the host stated they gave us the address (
  16. [R41] Viator Tours & Attractions 5/5 · US Great Company: Really helps me out when I’m on any trip. Gives me the best activities depending on what the vibe is, doesn’t matter the location. Has helped me on family trips or even just trips with my friend. Amazing app, highly recommended, especially with the prices and the gift rewards!!!
  17. [R55] Viator Tours & Attractions 5/5 · US Quick & Easy: I had no idea I could earn cash back towards future Viator purchases!!! Such a nice reward because you never know where your next trip will take you!
  18. [R4] Viator Tours & Attractions 1/5 · US Forced to download app: I was forced to download the Viator app in order to access the tickets to the Van Gogh museum. I will never use this service again.
  19. [R61] GetYourGuide 1/5 · US Marketing forzado: Te fuerzan a descargar la aplicación si quieres ver los tickets que compraste en Internet.
  20. [R99] GetYourGuide 1/5 · US Forces an app on you: All I want are my tickets, but the app doesn't send the verification code to my email. Fine I will make an account on this app I did not want or need to download. Very agitating
  21. [R101] GetYourGuide 2/5 · US Our expensive boat tour cancelled last minute.: Waiting on the refund; so maybe the Marseille boat trips are not reliable or vetted on this app. Also having to download the app to get the tickets you paid for and directions to meetup is extremely not cool.
  22. [R53] Viator Tours & Attractions 5/5 · US Chat assistant very helpful: Very good
  23. [R89] GetYourGuide 5/5 · US Issue with Voicher: Excellent customer service. Paid for a few different activities. An administrator at one of the events said the tickets were no good. iMessages the company on WhatsApp and the issue was resolved in >2mins. I recommend this company.
  24. [R86] GetYourGuide 5/5 · US Trip: We are so excited to go on our first trip over to Spain. We have been told to use GetYourGuide and I’ve booked 4 places using this app. I did have a hiccup on one of the bookings not taking the time I chose and reached out to get the time changed. I have to say they worked with me and give me a gift code to use and I ended up booking a more expensive experience. I definitely would recommend
  25. [R7] Viator Tours & Attractions 1/5 · US Tour Itinerary Not Matching Experience: I used Viator this summer to book 3 different tour experiences in Europe. 2 of the 3 did NOT live up to the itinerary descriptions. Although the customer service at Viator was responsive, they were not able to get the refunds on these tours that they should have from the tour operators after not delivery the right level of experience. Afraid I will seek
  26. [R10] Viator Tours & Attractions 2/5 · US London Tour: We were coming to London for once in a lifetime visit in headed to our plan and two days before it was canceled. We were very disappointed.
  27. [R31] Viator Tours & Attractions 1/5 · US 3 Tours Cancelled on me: I had 3 tours cancelled on me 3 days in a row with 24 hours or less warning. It has never happened to me before and I have been using Viator for years. Not sure what is going on.
  28. [R63] GetYourGuide 3/5 · US Was #1 fan until this trip…: I was loving this company and app…booking on average over a dozen tours each summer vacation to Europe and telling anyone who would listen how superior they were to Viator. Fast forward to this trip to Italy, I started with 14 bookings. We were on a 11 hour flight from states to first leg in journey (Frankfurt Germany) and upon landing I received an email that they’d c

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store