GetYourGuide

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
2. [R6] 5/5 · US Need a little help planning? Use- Get your guide: When planning to go to Iceland I made a list of all the top things to do and see. I read many reviews on Get Your Guide from real people about each option. The ones we chose were spot on. I feel I was able to make educated decisions on what we would enjoy the most based on the feedback and accurate descriptions of the excursions we selected. Than
3. [R7] 5/5 · US Made out trip better: We took tours in London- as Ghost Tour, Seville- a tuktuk, Rome- a street food walking tour and a pasta making class. Every tour was small and intimate and a great way to get to know the area from a local. I will Keep using get your guide to get to know cities as I visit.
4. [R15] 5/5 · US My favorite travel app!: I love this app and it’s never let me down for tickets for great things. We’ve used for all over France as well as in Ireland and it’s saved me so much time. It’s also enabled us to have great experiences with different activities in these countries. We’ve booked some things in advance and others last minute and everything has been great with the app including digital tick
5. [R8] 5/5 · US GetYourGuide App Is Excellent: The GetYourGuide App is great because you can easily review, plan and book various attractions for your upcoming trip. It is very easy to navigate to different sections of the app. I highly recommend that you download and use the GetYourGuide App prior to departing on your next trip.
6. [R10] 5/5 · US Accurate and Easy to Book: Been using GetGuide for any international or domestic trips. Awesome and easy transactions
7. [R11] 5/5 · US Good Offerings & Interface: Straightforward and accessible user interface for travel planning. Made it easy to make multiple bookings across several days and to keep track of everything.
8. [R41] 5/5 · US Great app for info: Love all the detailed sections it has for the tours… with a map for meeting location, info needed beforehand, etc. Most just have a generic paragraph and you get an email the day before.
9. [R1] 5/5 · US NY to Niagara: Rozina was absolutely wonderful! She was knowledgeable, amiable, thoughtful, humorous, and kind. The tour was interesting and exciting. We did the Journey Behind The Falls and the Boat Ride for a reasonable price. I recommend See Sight Tours if you’re visiting the Niagara Falls on the Canada side. Thank you, Rozina!
10. [R21] 5/5 · US Easy-to-use app: From booking to changing reservations and getting my tickets, it’s seamless!
11. [R23] 5/5 · US Easy to use!: We had a delay in our trip and had to reschedule many of our tours. It was really easy to do online. Thanks so much!!
12. [R28] 5/5 · US Booking: So far I could booking activities so easy and the cancelation was easy too.
13. [R48] 5/5 · US Great option!: GetYourGuide was a easy to use way to find all the tour options as we traveled through various European countries. It is easy to filter through the options and find the tour that fits your time and budget allotment. Making changes and cancellations was also very easy with no problems! Every tour we took was top-notch and has been vetted by GetYourGuide. Again, fantastic option!
14. [R4] 2/5 · US Unreliable is issues crop up: Buyer Beware! GetYourGuide is just what it says it is, a planning and booking service. If something goes wrong, they cannot help you so you’re on your own if a venue or booking has issues. Refunding you after the fact is the best they can do.
15. [R5] 1/5 · US The payment window isn't appearing. It asks for a reservation number to make an inquiry, so what am I supposed to do? · translated
16. [R35] 1/5 · US Never received tickets after money was charges: I was buying 2 adult tickets for San Diego Safari.park for july 5th on july 3rd they take out the money and never receiv the tickets. Try to contact with agent and its saying that internet connectivity issue they will refund money issue in 3-5 business days. They told me buy the tickets again. So i try to purchased again same issue and reason afylter
17. [R68] 1/5 · US Horrible customer service: The apps customer service is absolute horrible and helpless
18. [R58] 3/5 · US Was #1 fan until this trip…: I was loving this company and app…booking on average over a dozen tours each summer vacation to Europe and telling anyone who would listen how superior they were to Viator. Fast forward to this trip to Italy, I started with 14 bookings. We were on a 11 hour flight from states to first leg in journey (Frankfurt Germany) and upon landing I received an email that they’d c
19. [R70] 1/5 · US My Trip Was Canceled the Night Before: The app allowed a trip to be canceled less than 12 hours before departure, after I had already rearranged my schedule and made preparations. Such last-minute cancellations create serious inconvenience for customers. Platforms like this should have clearer cancellation policies and better protections for users. Still waiting for my refund.
20. [R99] 1/5 · US Rip off: We had 2 tours booked through this platform as it seemed convenient to have this all in one place. However, the first tour, a private boat tour of Capri was cancelled <24 hours in advance quoting poor weather/water conditions. We booked a separate tour (shared as it was too last minute for a private booking) and the weather conditions were not only perfect, they were never predicted to be
21. [R158] 1/5 · US When it works it’s great when it doesn’t your whole trip is messed up: We did a Vatican tour that was really great. We also booked an underground tour of the colosseum and planned our trip around this booking as it’s what we were all looking forward to. They canceled 1 week before due to a political event that day. First how did they not know this earlier. Second after some research it wasn’t true
22. [R2] 1/5 · US Marketing forzado: Te fuerzan a descargar la aplicación si quieres ver los tickets que compraste en Internet.
23. [R59] 1/5 · US Forces an app on you: All I want are my tickets, but the app doesn't send the verification code to my email. Fine I will make an account on this app I did not want or need to download. Very agitating
24. [R64] 2/5 · US Our expensive boat tour cancelled last minute.: Waiting on the refund; so maybe the Marseille boat trips are not reliable or vetted on this app. Also having to download the app to get the tickets you paid for and directions to meetup is extremely not cool.
25. [R94] 1/5 · US Unnecessary: Took my money without the app, should be able to give me my ticket without the app. Completely unnecessary.
26. [R12] 1/5 · US Overpriced & Underdelivered: Don’t trust blindly the operator, check reputation in other sources. Double or triple check on details. They offered packages with non operating options, charging even three times window prices.
27. [R30] 1/5 · US Charged double for nothing: They charged 168$ for something I could’ve gotten for less than 88$ with no guide and no amenities to go with it. I mean dang. I freaking tshirt would have been nice for what was charged
28. [R106] 1/5 · US SCAM: They charge WAY more money for tickets to things on here. You are better off buying directly on websites for the places that you're going. Support does not help, they full on ARGUE with you and basically tell you to get bent. Do not waste your money or your time. Stick with Viator or literally any other app.
29. [R154] 1/5 · US False advertising -bad business: Bought 2 over priced tickets to get a guided tour of DOGE palace in Venice, Italy and there was no tour guide as advertised. Instead we were told to download an app that did not work. The tour was without meaning with no tour guide or audio guide. Recommend buying not from get your guide, but directly from doge palace who provides meaningful and much lower cost tou
30. [R17] 4/5 · US Blackbeard Pirate Cruise: While the event itself was enjoyable and well-done and geared for kids, this app listed that a costume was included but they are not. They are available for purchase, but not included.
31. [R159] 1/5 · US Misleading Listing: Activity listed in one city had a pickup point in another city an hour away. No refund provided.
32. [R31] 1/5 · US Poor functionality: Tried loading a booking made with wife’s email & my email. It wont show on my app. Poor service
33. [R34] 1/5 · US Suckiest app ever: I love GYG to book excursions but it’s the most difficult app to use; it crashes so often I can’t handle it. I’m close to switching to viator or something because it drives me insane
34. [R51] 1/5 · US Doesn’t let me log in: It keeps saying it sending me a code but the code isn’t arriving. I’ve check spam and junk
35. [R22] 1/5 · US Injury: Booking on this app has put me on a tour that put my life in danger. We were on the tour and the tour driver drove us off a sand dune wrecking the vehicle and putting me in the hospital needing to have surgery. The company held no responsibility and made us pay for all the loss myself. Come to find-out the tour company is uninsured and unlicensed so they hold no legal responsibility for th
36. [R124] 1/5 · US They don’t vet their service providers well at all. I’ve had major issues: I’ve had issues with three providers, one included a small injury, and all I hear from GetYourGuide, we’ll be in touch with you by email. That was over two days ago still haven’t seen any refund either that I was promised.
37. [R138] 3/5 · US Filtering of reviews needs improvement: Get your guide is a terrific hub for planning and booking tours and tickets. It could improve its information by posting its reviews chronologically rather than by rating. Also it may need to follow up on some of the practices of tour companies.
38. [R436] 3/5 · GB Reviews need improvement: The app works fine for booking but the review system needs improvement. I was partially through a review and got interrupted and tapped away from the review. This actually submits the review and there is no way of amending a submitted review. The app should support saving pending reviews and be more explicit about when reviews are submitted, especially with Get Your Guid
39. [R486] 3/5 · GB Good but be cautious: Activities will on occasion pressure you into leaving a review before you leave them, which can be very difficult to say no to. Then you are unable to modify the review, or even leave an additional review afterwards. We had an extremely unpleasant trip where we felt threatened, but were forced to leave a positive review before it was even halfway through. When we got back we
40. [R75] 1/5 · US Customer Service is terrible: I just spent 45 minutes trying to book a trip. I could not get the promo code emailed to me. I called customer service twice. They told me it would take 24 to 72 hours to escalate the issue. I explained that I had already called twice and spent an hour working on this only to have them tell me oh well. The tour only had a few few spots left. They were very unaccommoda
41. [R33] 2/5 · US Frustrated: This app has great ideas to participate in but really needs a way to share your wishlist with other members of your group
42. [R105] 3/5 · US Need more options for sharing.: There needs to be an option to forward all the details of a trip, already booked, to another person. Or to add another persons name on the trip and then have them able to see all the info. I don’t have Google or AOL mail avail to me from my bookings.
43. [R510] 3/5 · CA Decent App but in App purchases cannot be shared: The app is pretty good overall however, we purchased two tours on the website and was able to share them with others in our group. We also purchased two others in the app and we could not share them. Tech support was useless. The best they could do was investigate “in 2-3 days”. Not helpful at all when the tours were the next day.