Viator Tours & Attractions

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R7] 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
2. [R10] 5/5 · US Adventures on Steroids: This app has helped me to find both popular and off the beaten path adventures so that I could plan out the best vacations for my family in NYC, Nashville, and Key West.. so far. More to come!
3. [R19] 5/5 · US Viator is The best travel site: When you need an excursion or something to do whether local or international. This site def doesn’t disappoint. Price point is fair and plethora of choices for everyone in your group. I’ve used it abroad in Dominican Republic, France, Colombia, Ireland, and Spain! Never disappointed and have nothing but great memories of my trips!
4. [R28] 5/5 · US Great Company: Really helps me out when I’m on any trip. Gives me the best activities depending on what the vibe is, doesn’t matter the location. Has helped me on family trips or even just trips with my friend. Amazing app, highly recommended, especially with the prices and the gift rewards!!!
5. [R2] 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
6. [R21] 5/5 · US So easy!: Booked the private tour to see the cathedral. So easy!
7. [R25] 5/5 · US Booking: Ease of booking’s
8. [R32] 5/5 · US Great Service: Easy to navigate and easy to use
9. [R11] 5/5 · US Barcelona, Spain: We used Viator for our tours. We were very satisfied with the tours and service. Guides were nice and informative, incorporated story telling style about the places that we visited.
10. [R14] 5/5 · US Great App and Great Experiences: I’ve started traveling internationally in the last year or so and the Viator App makes it easy to book local experiences and get a wonderful experience. The guides are always friendly and knowledgeable and the options plentiful for what I want to do. Sometimes I can’t spend a full day exploring so the options that are just a few hours work really well for me! Also
11. [R40] 5/5 · US Small Group Tour Sedona to Grand Canyon: My friend and I took this tour in June 2026. Our tour guide, Rasa, was possibly the best tour guide I’ve had in the US or abroad. Extremely knowledgeable, personable and indefatigable! Rasa has an encyclopedic level of information about Sedona and the Grand Canyon that added depth to the tour. Additionally, he has to be the most patient person I have ever m
12. [R49] 5/5 · US I love Viator: When I travel Viator is usually there with well thought out tour ideas. It is always more fun to travel in a group and every tour guide I have met has been well informed and made it a great time.
13. [R35] 5/5 · US Quick & Easy: I had no idea I could earn cash back towards future Viator purchases!!! Such a nice reward because you never know where your next trip will take you!
14. [R8] 2/5 · US London Tour: We were coming to London for once in a lifetime visit in headed to our plan and two days before it was canceled. We were very disappointed.
15. [R17] 2/5 · US No support when something goes wrong: Recently had a tour operator cancel with no notice, rebooked with another provider the next day and they no-showed. Viator support was of no help other than to confirm the refund was processing. If something goes wrong, it’s on the customer to find another option and pay whatever the last-minute rate is. You think they’d at least offer a significant discount f
16. [R23] 1/5 · US 3 Tours Cancelled on me: I had 3 tours cancelled on me 3 days in a row with 24 hours or less warning. It has never happened to me before and I have been using Viator for years. Not sure what is going on.
17. [R67] 1/5 · US No verification: They don’t verify their tours. Some are scams, some cancel for no reason and there’s little heads up. I’ve booked multiple tours with them and they’ve all cancelled. Use a different provider!!!
18. [R1] 1/5 · US My safety was not considered when my tour guide ABANDONED me and my friend in an obscure city.: Warning and beware! Book through ANY OTHER APP!! My friend and I were left for dead in the middle of nowhere due to being 8 minutes late to a meeting point and told to figure it out ourselves. We are tourists in a foreign country and don’t speak the language, we got lost for a few minutes and they drove
19. [R6] 1/5 · US Tour Itinerary Not Matching Experience: I used Viator this summer to book 3 different tour experiences in Europe. 2 of the 3 did NOT live up to the itinerary descriptions. Although the customer service at Viator was responsive, they were not able to get the refunds on these tours that they should have from the tour operators after not delivery the right level of experience. Afraid I will seek
20. [R9] 1/5 · US Not trusted app to book tours!: I would give negative ratings as this travel app has scams and would scam travelers, I got scammed and lost $600 absolutely not reliable source to book your tours or travels. Customer service was worst and they wouldn’t communicate well and resolve issues timely. Totally waste of money effort time, what not. Don’t use this app if you really want good travel experien
21. [R12] 1/5 · US Support issues: I’ve looked everywhere for support. A way to reach out to the developer for help and I can’t find anything. We booked two tours through a travel agent and I can’t see any way to add them to the app in my phone. It would be great is someone knows the answer or if these reviews are monitored and it gets to support. I’d love to have an excuse to change my star rating.
22. [R20] 1/5 · US Disappointed: Plain was delayed an hour so couldn’t make tour wanted a later time or any other day. Viator could care less and stated their policy was 24 hours to cancel. These circumstances are beyond anyone’s control. I didn’t want a refund, simply a later time or a different date. Do not recommend going forward.
23. [R27] 3/5 · US Viator is a Platform Only: When you have an issue with a tour, and request a partial refund, Viator, as the facilitator, not the company hosting the tour, sends the complaint to the actual vendor to approve or disapprove a refund. My vendor of a Vatican tour obviously did not approve the refund nor did they authorize the publishing of my comment.
24. [R43] 1/5 · US Unhelpful in event of issue: We had used this app for one trip. When the event went fine no issues it’s an adequate app/service. However we had an issue where we booked something and the event host was unhelpful and we were unable to find the meeting location to attend the event. When we reached out to get a refund for the event we weren’t able to attend… the host stated they gave us the address (
25. [R5] 3/5 · US Great for booking tours buuuut: App is great for booking tours but I was unable to change or add a new payment method. I was also unable to view my past booking or leave a review.
26. [R13] 1/5 · US System Glitch: Twice Bitten Booked a day trip to Dover from London 2 times in a week with this app and both times were very disappointing. The first one I was told the system double booked for that day and that my group could not be accommodated. The second one I booked the system didn’t hold the date I entered and right after checkout I noticed the date was for the very next day. Problem was I
27. [R41] 1/5 · US Why make it so complicated: Just logging into this app sends you on a circular journey of emails with limo’s that bring you to the app which prompts a second email validation, and a third, and so on. Why not just make it easy to login and get your tickets?!
28. [R45] 2/5 · US Poor app performance: We booked through TripAdvisor and the bookings were supposed to show up in the “MyBookings” area of Viator, no bookings came into the app. Then I would get text messages saying that I could get my vouchers by clicking a link and the link would go to the Viator app and then show that something went wrong. I am deleting the app and will never use again, very disappointed.
29. [R29] 3/5 · US Part of tour missed: We were booked for Pearl Harbor tour that picks up at airport. Charged $15 more to pickup at airport. Tour went good except after touring Missouri driver said if we went on rest of tour couldn’t get us back to airport in time for flight. So we spent 4 1/2 hours sitting in airport. Very disappointed.
30. [R149] 3/5 · US Changing from 5 to 3: Have booked many trips. I booked a “small group” tour that had 40 people. Viator wrongfully refused my request for partial refund.
31. [R181] 3/5 · US Kayaking: Mixed review due our being given a tandem kayak when we paid for what we thought would be two separate kayaks.
32. [R85] 2/5 · US Confusing and Overwhelming: You can spend hours scrolling through tours that all have the same description only to find that they’re not available. Incredibly time consuming. Also the price calculator can’t do math properly. The senior “discount” was more than a regular ticket.
33. [R108] 2/5 · US No city filter: The app is horrible. You really have to use the website. You can search a city, sure, but 75% of your results will be for other cities and countries, and there’s no filter. So you really need to use the website otherwise you risk accidentally booking an activity for a different city/country.
34. [R307] 3/5 · GB Very frustrating search: Searching for activities is now very frustrating for two reasons. 1. You cannot filter by a specific area 2. When you click on a tour, you lose your search results. So when you go back you have to enter the search term again and scroll through all the results again.
35. [R341] 3/5 · GB OK but lots of annoying glitches: Some development needed before this is a easy to use app. ATM I’ve found booking less easy than other similar ones 1) add to calendar only works if you give full access to calendar. Despite changing my settings to allow “add only” Viator calendar add doesn’t work and keeps prompting me to give more access which I don’t want to do 2) if you search for something
36. [R3] 1/5 · US Forced to download app: I was forced to download the Viator app in order to access the tickets to the Van Gogh museum. I will never use this service again.
37. [R53] 3/5 · US Wish we could have gotten help: I called to add one more person to my tour and I had to start with a brand new tour for the one person now I’m hoping I get on the same tour this was not comfortable and assuring
38. [R54] 1/5 · US Help!: About a week ago, I set up a tour for the Mauna Kea for $289 a person for two people. A couple days later I realize that the date I chose would be less desirable so I changed that to the next day. I thought everything was fine until I had to verify that I would pay in full in order to make that change. Now I got a verification that says everything is paid, but they’ve got the wrong date on
39. [R97] 1/5 · US Cannot Cancel Reservation: Within 48 hrs of making a reservation for a tour 4 months from now through this app, I needed to cancel the reservation. I tried repeatedly to cancel through the app, with no success. I attempted to reply to the confirmation email - it is not possible to send them emails. I tried to cancel through the app messaging, and received no reply after two hours. DO NOT TRUST
40. [R100] 1/5 · US Difficult to deal with: I have unfortunately had to use Viator several times in the past few years. It is always a problem if your ship changes dates, or your plans change unexpectedly. Finding the chat button is cumbersome. They won’t let you cancel and rebook with one request. You must cancel fully then rebook again . Get your guide is always been much easy to deal with. Everytime I b
41. [R384] 3/5 · GB Accessibility: Unfortunately, there is nowhere in this app to filter accessible tours. You say to check ‘further information’ before booking, this is a bit of a cop-out. As someone who can only walk short distances, and cannot negotiate stairs or rough terrain, it would be so useful to be able to simply click a filter to only see suitable trips and activities. I am sure that this would apply for m
42. [R402] 3/5 · GB App works but detail missing: You need to x reference to the website to get the full details of the trips
43. [R34] 2/5 · US Tour cancelled: Viator was unable to change our credit card number and when we tried to rebook, the tour was full and we were unable to do a tour we most wanted to see. Very poor service
44. [R46] 1/5 · US Yall Almost ruined my trip.: Booked my snorkeling trip of a lifetime to Hawaii. I never was able to book it in time. Did it reserve now pay later. Fast forward to pay later and your system isn’t recognizing my credit card and now I gotta rebook. Except the tour is totally sold out. Missed it again because your incompetence. I’ll never use your app again. No one could help me.
45. [R52] 5/5 · US 10% off was not given: Code was apponly10
46. [R66] 1/5 · US Redemption Plan So Foolish!! Earn credit and Work at Using it for future purchases!: My wife and I booked two tours for $598. So Viator stated they would give me redemption dollars on my next purchase. So then when we went to book our next tour together we were NOT able to book and REDEEM the earned on credit on my profile! Of course it did not tell me “why”I was unable to make the purchase and r
47. [R459] 3/5 · GB Crashing with Apple Wallet: It would be great - if it didn’t crash - especially when trying to add to Wallet. It would get 5 stars then.
48. [R470] 3/5 · GB Tours are great - app needs work!: I have used Viator in numerous countries to book trips & they have all been amazing! Frustrating that you cannot add the tickets to apple wallet - the app crashes every time. Apart from that, it’s great!
49. [R594] 3/5 · CA App Crashing: This is a pretty good app for the traveler. It does load slowly - but once running it can provide lots of info. I have booked two tours with Viator and they show in the app. However when I try adding the bookings to Apple Wallet - the app crashes. Looks like it needs some updates.
50. [R595] 3/5 · CA Wallet support doesn’t work: Selecting ‘Add to Wallet’ causes Viator app to crash. Voucher doesn’t get added to Wallet. The rest of the app is fine.
51. [R190] 3/5 · US App issues: I booked my trip on my desktop but it’s not in the app. There’s an option on the desktop site to scan a QR code to get my tickets in the app but it doesn’t work. Would be helpful to be able to add the booking manually but I guess that makes too much sense so it’s not an option. There’s no way to contact Biator through the app or on the desktop site. I only have the option to contact th
52. [R383] 3/5 · GB It has the potential but…: It has the potential but… There’s so much to like about this company and I really want to be positive about them. They are clearly reliable and with a good name. They are totally trustworthy as regard’s reputation and finances… no issues But why do companies make it so hard to ask questions or get answers? I’ve searched the internet to see if I can link my booking refe
53. [R558] 3/5 · CA Technical difficulties: I am having difficulty seeing my bookings on the Viator app. When I want to follow the link, it doesn’t connect. Other times it tells me I have no active or past bookings. It also has difficulty accepting my credit card payment. It is not easy to get help for these issues. Please reply. Thank you!