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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Viator Tours & Attractions vs Visit A City

Viator Tours & Attractions 4.9★ · Free to download 75
Winner Viator Tours & Attractions
Visit A City 4.8★ · Free to download 60

Viator is better for booking a wide variety of tours and activities, while Visit A City excels at generating customized itineraries for self-guided travel.

Full reviews: Viator Tours & Attractions · Visit A City

Viator offers a vast selection of bookable tours and experiences globally, though users report issues with customer support and refund policies. Visit A City is praised for its itinerary planning tools and offline maps, but struggles with app performance and booking functionality.

Head to head

Features & Selection edge: Viator Tours & AttractionsR7R8R11R29
Viator Tours & Attractions Viator offers a wide variety of tours and activities, including popular and off-the-beaten-path options, with many users finding great deals R8R11R29. It's used for booking excursions locally and internationally R29. However, some users report that tour itineraries don't always match the actual experience R7 and there are complaints about fake reviews .
Visit A City Visit A City is highly valued for its ability to generate customized itineraries, optimize travel routes, and suggest nearby attractions R86. It provides highlights of cities and allows users to plan day-by-day activities . However, it has limitations, such as a maximum of 10 days for planning and difficulty adding multiple hotels or custom sites .
Ease of Use tieR2R3R5R16
Viator Tours & Attractions Viator is generally considered easy to navigate and use for booking R2R5. However, many users report significant login issues, difficulty changing payment methods, and problems viewing past bookings or adding tours booked elsewhere R3R16. Some find the app's auto-slides and search functionality frustrating .
Visit A City Visit A City is praised for being easy to use for trip planning and creating efficient routes . However, many users find its interface clunky, not intuitive, and difficult to customize plans or add specific addresses . The app also forces users back to the beginning frequently R66.
Reliability & Performance edge: Viator Tours & AttractionsR10R19R20R23
Viator Tours & Attractions Viator users report mixed experiences with reliability. While some have used it for years without problems R20R23, others frequently experience tour cancellations R10R31R37, system glitches leading to double bookings or incorrect dates R19, and payment processing failures .
Visit A City Visit A City suffers from significant performance issues, with users reporting the app freezing constantly, crashing, taking too long to load, and displaying blank screens or error messages R72. Offline map functionality is also reported to be unreliable R66R72.
Customer Support & Refunds tieR6R7R13R15
Viator Tours & Attractions Viator's customer service receives widespread criticism for being unhelpful, unresponsive, and difficult to reach R13R16R22R28. Users report that Viator, as a platform, often defers refund decisions to the tour operator, leading to denied refunds even when tours are problematic or canceled R6R7R15R22.
Visit A City Visit A City's support is also a point of concern, with users reporting that the chat feature is unhelpful, and there's no way to speak to a live person or get responses to emails . However, one user had a positive experience with quick WhatsApp support for a location query .
Price & Value edge: Viator Tours & AttractionsR8R9R20R24
Viator Tours & Attractions Viator is praised for offering great deals and fair prices, with users saving hundreds of dollars R8R20R29. However, some users feel they were overcharged for services or that the value wasn't there when tours didn't meet expectations R9R24.
Visit A City Visit A City is free to use and offers significant value through its itinerary planning features and offline maps, which users appreciate compared to other paid apps R86. However, some users feel that tours booked through the app are significantly more expensive than booking directly R61.
Pick Viator Tours & Attractions if

you prioritize a vast selection of bookable tours and activities, are comfortable with potential customer service challenges, and appreciate finding deals.

Pick Visit A City if

you want a free tool to plan detailed, self-guided itineraries, optimize your sightseeing routes, and use offline maps, and are willing to tolerate app performance issues.

Evidence note: Both apps are free to download, so the free-vs-paid asymmetry is not a major factor in comparing user satisfaction. However, both apps have significant complaints regarding customer service and technical glitches, despite their high lifetime ratings.

Frequently asked

Can I book tours directly through Visit A City?
Visit A City primarily focuses on itinerary planning and suggesting activities, but some users report booking tours through it, though one user noted being charged $162 for a tour that cost $57 directly R61R98.
Does Viator offer good customer support?
Viator's customer support is widely criticized by users for being unhelpful, unresponsive, and difficult to reach, often deferring refund decisions to tour operators R13R16R22R28.
Is Visit A City good for offline use?
Visit A City offers an offline map feature, which users find helpful when traveling overseas with limited internet access, though some report issues with its functionality and slowness R66R72R86R110.
Are there issues with tour cancellations on Viator?
Yes, several Viator users have reported tours being canceled with short notice, sometimes multiple times, leading to disappointment and inconvenience R10R31R37.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] Viator Tours & Attractions 1/5 · US Tour Itinerary Not Matching Experience: I used Viator this summer to book 3 different tour experiences in Europe. 2 of the 3 did NOT live up to the itinerary descriptions. Although the customer service at Viator was responsive, they were not able to get the refunds on these tours that they should have from the tour operators after not delivery the right level of experience. Afraid I will seek
  2. [R8] Viator Tours & Attractions 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
  3. [R11] Viator Tours & Attractions 5/5 · US Adventures on Steroids: This app has helped me to find both popular and off the beaten path adventures so that I could plan out the best vacations for my family in NYC, Nashville, and Key West.. so far. More to come!
  4. [R29] Viator Tours & Attractions 5/5 · US Viator is The best travel site: When you need an excursion or something to do whether local or international. This site def doesn’t disappoint. Price point is fair and plethora of choices for everyone in your group. I’ve used it abroad in Dominican Republic, France, Colombia, Ireland, and Spain! Never disappointed and have nothing but great memories of my trips!
  5. [R2] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
  6. [R3] Viator Tours & Attractions 3/5 · US Great for booking tours buuuut: App is great for booking tours but I was unable to change or add a new payment method. I was also unable to view my past booking or leave a review.
  7. [R5] Viator Tours & Attractions 5/5 · US Website: Website is easy to navigate
  8. [R16] Viator Tours & Attractions 1/5 · US Support issues: I’ve looked everywhere for support. A way to reach out to the developer for help and I can’t find anything. We booked two tours through a travel agent and I can’t see any way to add them to the app in my phone. It would be great is someone knows the answer or if these reviews are monitored and it gets to support. I’d love to have an excuse to change my star rating.
  9. [R10] Viator Tours & Attractions 2/5 · US London Tour: We were coming to London for once in a lifetime visit in headed to our plan and two days before it was canceled. We were very disappointed.
  10. [R19] Viator Tours & Attractions 1/5 · US System Glitch: Twice Bitten Booked a day trip to Dover from London 2 times in a week with this app and both times were very disappointing. The first one I was told the system double booked for that day and that my group could not be accommodated. The second one I booked the system didn’t hold the date I entered and right after checkout I noticed the date was for the very next day. Problem was I
  11. [R20] Viator Tours & Attractions 5/5 · US Reliable Tour Company: Don’t hesitate to book a tour. For the last few years, there’s never been a problem. Saved hundreds of dollars so far and continue to enjoy their services.
  12. [R23] Viator Tours & Attractions 5/5 · US Loving Viator for the variety of options: I have used Viator for years and never had problems
  13. [R6] Viator Tours & Attractions 3/5 · US Viator is a Platform Only: When you have an issue with a tour, and request a partial refund, Viator, as the facilitator, not the company hosting the tour, sends the complaint to the actual vendor to approve or disapprove a refund. My vendor of a Vatican tour obviously did not approve the refund nor did they authorize the publishing of my comment.
  14. [R13] Viator Tours & Attractions 1/5 · US Not trusted app to book tours!: I would give negative ratings as this travel app has scams and would scam travelers, I got scammed and lost $600 absolutely not reliable source to book your tours or travels. Customer service was worst and they wouldn’t communicate well and resolve issues timely. Totally waste of money effort time, what not. Don’t use this app if you really want good travel experien
  15. [R15] Viator Tours & Attractions 3/5 · US Refund policy is awful: They are too quick to blame the guest for missing a tour.
  16. [R9] Viator Tours & Attractions 3/5 · US Part of tour missed: We were booked for Pearl Harbor tour that picks up at airport. Charged $15 more to pickup at airport. Tour went good except after touring Missouri driver said if we went on rest of tour couldn’t get us back to airport in time for flight. So we spent 4 1/2 hours sitting in airport. Very disappointed.
  17. [R24] Viator Tours & Attractions 3/5 · US Changing from 5 to 3: Have booked many trips. I booked a “small group” tour that had 40 people. Viator wrongfully refused my request for partial refund.
  18. [R61] Visit A City 1/5 · US Scam: Son intermediarios y cobran mucho mas por un paseo que los que realmente cuesta en el lugar nos vendieron un tour por 162 y en el lugar costaba 57 dolares, y lo peor no responden los mails y no hay otra forma de comunicarse con ellos
  19. [R98] Visit A City 5/5 · US Useful app but could be better: I would like to learn more about a tour or activity before booking it. Nd also Check Availability button doesn’t always work.
  20. [R22] Viator Tours & Attractions 2/5 · US No support when something goes wrong: Recently had a tour operator cancel with no notice, rebooked with another provider the next day and they no-showed. Viator support was of no help other than to confirm the refund was processing. If something goes wrong, it’s on the customer to find another option and pay whatever the last-minute rate is. You think they’d at least offer a significant discount f
  21. [R28] Viator Tours & Attractions 1/5 · US Disappointing: Bad experience. The tour we booked was problematic. Customer service gave zero help. They claim to care. They do not.
  22. [R66] Visit A City 3/5 · US It could be better: This app constantly forces you back to the beginning. You’re on day one, every time you go into it you going to go through plan your trip, your plans and then sometimes it’s not your plans but the generic guide they give you constantly reloading. In your travels this can get really expensive. Also there used to be an offline downloadable map which was amazing.
  23. [R72] Visit A City 3/5 · US Would be five star if not for the slowness: It’s a really good app and has a lot of potential but the WiFi is just slow. No matter where I go. I even tried downloading it for offline use but it doesn’t even work with WiFi.
  24. [R86] Visit A City 5/5 · US Very handy and efficient: This is an extremely helpful app. Have used it many times. Love that it provides a map with all the attractions and can create custom itineraries or use one of the defaults suggested based on travel days and can be used offline as well which helpful when traveling overseas and limited access to cellular or wifi. This is my go to app when planning trips and it’s free. Othe
  25. [R110] Visit A City 5/5 · US Best SELF GUIDED travel app EVER!!!: I love this app. It truly makes planning a visit to a city EASY!!! I love how it builds the itinerary based on your timeframe. Some things i wills look to see as enhancements: 1. Allow download of plans to be used offline 2. Allow user to default start times for specific itinerary items 3. Allow users to select method of going from one point to another (e
  26. [R31] Viator Tours & Attractions 1/5 · US 3 Tours Cancelled on me: I had 3 tours cancelled on me 3 days in a row with 24 hours or less warning. It has never happened to me before and I have been using Viator for years. Not sure what is going on.
  27. [R37] Viator Tours & Attractions 2/5 · US Tour cancelled: Viator was unable to change our credit card number and when we tried to rebook, the tour was full and we were unable to do a tour we most wanted to see. Very poor service

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store