Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Visit A City

65
User verdict / 100 High confidence Divided

Visit A City is a highly-rated travel planning app that excels at generating efficient itineraries and suggesting attractions, but recent user reviews highlight significant issues with app stability, functionality gaps compared to its website, and concerns about tour pricing and customer support.

4.8★ lifetime (14,628) Free to download since 2015 by Visitacity inc updated 4.6 mo ago recent negative 11% 120 reviews across 4 regions
App Stability & Performance Itinerary Planning & Customization Tour Booking & Pricing User Interface & Experience Data Sync & Offline Use
5★333
4★67
3★20
2★13
1★40
recent reviews across 4 regions, vs the 4.8★ lifetime average

Visit A City helps users plan trips by suggesting attractions, creating optimized itineraries, and offering tour bookings. While many long-term users praise its planning capabilities, recent feedback indicates a decline in app performance, with frequent crashes and loading issues, and a lack of feature parity between the app and its website.

What users like

  • Effectively generates optimized itineraries and suggests attractions, helping users maximize their time and discover hidden gems.R1R9R15R25
  • Allows customization of itineraries, including adjusting time spent at locations and adding lunch/dinner breaks.R9R28R34R61
  • Provides maps and can be used offline, which is helpful for international travel with limited data.R1R15R28R171
  • Offers a wide variety of options and suggestions for different travel styles.R1R10R37R47

What users complain about

  • The app frequently crashes, freezes, or fails to load content, making it unreliable for trip planning and use on the go.R40R42R78R82
  • Users report being overcharged for tours and tickets compared to local prices, with poor customer service for refunds or issues.R2R3R256R321
  • Significant functionality gaps exist between the mobile app and the website, with the app often lacking features or being less intuitive for planning.R12R62R118R152
  • Difficulty adding custom locations, hotels, or specific addresses, limiting flexibility for users not relying on pre-loaded options.R8R30R41R126
  • The app's interface is often described as clunky, unintuitive, and hard to navigate, especially for new users.R18R20R48R58
  • Some users experienced issues with itineraries not syncing between devices, not downloading for offline use, or being deleted after updates.R40R45R161R165
  • Limited support for multi-city trips, multiple hotels, or trips longer than 10 days.R36R185

Latest update · v4.1.41

What the developer says changed (the verdict above weighs this against what reviewers report):

Visit A City, the ultimate travel companion, just got even better! We've added new features to enhance your travel experience, including: • Up-to-date attraction information, so you can plan your itinerary with confidence • Purchase tours and tickets directly through the app • Smart nearby information gives you suggestions for things to do and see based on your location • Opening hours, so you can make the most of your time in the city

Recurring themes

App Stability & Performance negative
Many recent reviews report the app frequently crashing, freezing, or failing to load content, with 'network slow' errors even on strong Wi-Fi. This contradicts the developer's update notes which imply an enhanced experience, as users are unable to reliably use the app for planning or during their trips.R40R42R78R82
Tour Booking & Pricing negative
Several users claim the app acts as an intermediary, significantly overcharging for tours and tickets compared to direct local prices (e.g., $162 vs $57). There are also reports of tours being unavailable or cancelled without proper refunds, and poor customer service when issues arise. The developer's notes mention purchasing tours/tickets directly through the app, but reviews suggest this feature has major downsides.R2R3R17R140
Itinerary Planning & Customization mixed
The core strength of the app is its ability to generate efficient, customized itineraries, suggesting attractions and optimizing routes to avoid backtracking. However, users find it difficult to add custom locations or hotels, make specific time adjustments, or plan for multi-city trips or longer durations.R1R8R9R15
User Interface & Experience negative
Many users describe the app's interface as unintuitive, clunky, and hard to navigate, especially for editing or creating plans. There's a strong preference for the website's planning capabilities over the app, which lacks feature parity and makes it frustrating to switch between platforms.R12R18R20R48
Data Sync & Offline Use negative
While the app claims offline functionality, some users report issues with downloading itineraries or maps for offline use, or that downloaded plans do not include directions. There are also complaints about plans not syncing between the app and website, or being lost after updates.R15R28R40R161

Who it's for

This app is for meticulous planners who enjoy creating detailed itineraries and want suggestions for popular attractions, especially for single-city trips of up to 10 days R9R25R34. It might be worth using the website for initial planning and then attempting to use the app for viewing on the go .

Evidence note: Recent reviews skew negative, focusing heavily on app stability, functionality gaps, and tour pricing issues. This contrasts with the high lifetime rating, suggesting a recent decline in app quality or user experience. The developer's notes mention new features like purchasing tours and up-to-date attraction info, but reviews indicate these areas are problematic.

Frequently asked

Can I book tours and tickets through Visit A City?
Yes, you can purchase tours and tickets directly through the app, but many users report being charged significantly more than local prices (e.g., $162 vs $57) and experiencing issues with availability, cancellations, and customer support R2R3R256R324.
Does Visit A City work offline?
The app is designed to allow downloading plans for offline use, which is helpful for international travel R15R28R171. However, some users report difficulties with offline functionality, such as maps not working for directions without an internet connection R344.
Is the mobile app as functional as the website?
No, many users find the mobile app to have significant limitations and fewer features compared to the website, making it less intuitive and harder to use for planning R12R62R118R152.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Optimize your travels: Love this app! Frequently use it to organize our vacation sightseeing adventures. Great suggestions of things to do and attractions near by. The time and map features help us see more without backtracking. Lots of hidden gems.
  2. [R9] 5/5 · US Excellent tool for DIY travel: I first used this app/website in 2016 for a trip to Europe. I love how you can pick the things you want to do from a predetermined itinerary, and then it will make it into the most efficient route. You can customize how long you want to spend at each place, and even add lunch/dinner breaks. I’m planning another trip to Europe for later this year, and am using it aga
  3. [R15] 5/5 · US Very handy and efficient: This is an extremely helpful app. Have used it many times. Love that it provides a map with all the attractions and can create custom itineraries or use one of the defaults suggested based on travel days and can be used offline as well which helpful when traveling overseas and limited access to cellular or wifi. This is my go to app when planning trips and it’s free. Othe
  4. [R25] 5/5 · US Life changing: This app has completely changed my stress level when planning a trip. It tells me what to see, how to see it, and allows me to put in places I want to see and it will tell me which day its most convenient.
  5. [R28] 5/5 · US Best SELF GUIDED travel app EVER!!!: I love this app. It truly makes planning a visit to a city EASY!!! I love how it builds the itinerary based on your timeframe. Some things i wills look to see as enhancements: 1. Allow download of plans to be used offline 2. Allow user to default start times for specific itinerary items 3. Allow users to select method of going from one point to another (e
  6. [R34] 5/5 · US 10 years and happy: I’ve been using the app for 10 years, I travel A LOT, I adjust times, dates and activities and attractions w easy. Usually I am the lead in my groups and people are always so impressed and satisfied. I set activities that are near eachother for same day, usually hitting one region or area per day. Very seldeom I use public transport, usually all by foot and the map option allow
  7. [R61] 4/5 · US Just what I have been looking for: I have been looking for an app to track my trips and add places that I would like to go. This app gives me ideas by setting up itineraries for me and allows me to adjust them to fit my needs. One thing that I would like to see is the ability to change the actual times. We made reservations for dinner and I may I am not able to change the time for that particular
  8. [R171] 3/5 · US Very good but improvements needed: Nice application but needs some improvements. It is great that you can download the data offline. Overall content and itinerary suggestions are very helpful. The mobile app version is limited compared to accessing the site via the internet. In the app you can’t access the notes and map locations are not shown in sequence. Also if you add predefined locations/
  9. [R10] 5/5 · US Perfect App for Trip Planning: I really like how easy to use and flexible this app is. I have used it both in the US and abroad and have always provided helpful suggestions.
  10. [R37] 5/5 · US The best: Very versatile, flexible, you just choose a city and you have many options to plan accordingly.
  11. [R47] 5/5 · US Great planning: What a great place to start your planning for any trip. Offers such a variety of options and how to pace yourself.
  12. [R40] 3/5 · US It could be better: This app constantly forces you back to the beginning. You’re on day one, every time you go into it you going to go through plan your trip, your plans and then sometimes it’s not your plans but the generic guide they give you constantly reloading. In your travels this can get really expensive. Also there used to be an offline downloadable map which was amazing.
  13. [R42] 1/5 · US Freezes constantly!: Freezes constantly. Every few seconds!
  14. [R78] 1/5 · US Bugs: The app takes too long to load, and it closes without opening the content. Please fix these bugs. Otherwise, it is really a helpful app.
  15. [R82] 3/5 · US Would be five star if not for the slowness: It’s a really good app and has a lot of potential but the WiFi is just slow. No matter where I go. I even tried downloading it for offline use but it doesn’t even work with WiFi.
  16. [R2] 1/5 · US Scam: Son intermediarios y cobran mucho mas por un paseo que los que realmente cuesta en el lugar nos vendieron un tour por 162 y en el lugar costaba 57 dolares, y lo peor no responden los mails y no hay otra forma de comunicarse con ellos
  17. [R3] 1/5 · US Fraud/ scam: I booked a tour for my family at St. Patrick’s Cathedral in New York City. Upon arrival, a mass was in progress, which prevented us from participating in the tour as scheduled. After the mass concluded, we attempted to proceed with the tour but were escorted out by security and informed that a private mass would immediately follow and that no tours would be permitted. We then spoke w
  18. [R256] 1/5 · GB SCAM- AVOID USING: They advertise activities for the days you choose that aren’t available till later dates in the year then claim they don’t do refunds due to their cancellation policy to make themselves free money. Currently awaiting information from my lawyer on how to my rights to take them to court
  19. [R321] 1/5 · CA Not a bad experience: I used this app to have an advance hassle free reservation but they charged my Canadian credit card in USD for an activity happening in Canada! I was helped by the tour operator, however, I was informed by Visitiacity team that all of their services are in USD even if the app is showing C$!
  20. [R12] 2/5 · US Not intuitive: Cannot customize a plan ir if I can it is impossible to figure out. Website you can create custom plans and edit proposed plans.
  21. [R62] 3/5 · US Good for itineraries, state of the art for 2006: I’m just gonna say it, the interface is kind of trash! There’s a lot of functions that would be nice, convenient, and rational to have that aren’t there, and if they ARE there, they’re not intuitive to find at all. It also gives me clunky mapquest vibes. But, if you like trip planning, it definitely gives you that satisfied feeling once you have your
  22. [R118] 3/5 · US looks like an amazing app but too many glitches: I was so excited to find this app. I thought it was gonna be so helpful for my upcoming month long Europe trip. But the app has too many limitations and too many glitches. It is constantly freezing up. And you can do some things on the app and somethings on the website; why aren’t they in synch? with a little more work this is going to be a fantasti
  23. [R152] 3/5 · US Love the concept, but…: iPad use is not good. Differences between web interface and mobile are painful. Every time I plan a trip using it I have to relearn the tricks to use it effectively.
  24. [R8] 1/5 · US Can’t add hotel address: If it doesn’t know your hotel, you don’t have a starting point! You need to be allowed to enter an address because maybe my “hotel” point is an Airbnb. It’s kinda useless!
  25. [R30] 1/5 · US Can’t find any hotel when trying to “add hotel”: This app can’t seems to find almost any hotels, either by name or by address.
  26. [R41] 4/5 · US Only one tiny flaw: This app is amazing and it’s a staple for all of my trips. One problem is adding a stop the app doesn’t recognize. I wish we could add an address if the app doesn’t recognize it as a destination.
  27. [R126] 3/5 · US So much potential...: So much potential, but not there yet. I love the concept of creating my own tour, but until the ability to EASILY add sites that are not on their preloaded lists (current method not intuitive at all) and the ability to easily bring up a map on a mobile device that shows the path we have chosen are added, it can only be used as an additional reference, not on its own. My dream
  28. [R18] 2/5 · US This app is not user friendly: I spent too much effort trying to figure out how to use this app. Definitely not user friendly. At least the website has instructions on using it.
  29. [R20] 2/5 · US Hard to Navigate: This app inconsistent in regards to navigation… there is no help, hard to add days, not user friendly app
  30. [R48] 5/5 · US App: I like the concept, but to get started it’s not user friendly. One I remember how to input everything it’s smoother
  31. [R58] 1/5 · US NOT friendly enough: Nice concept but you need to do a lot of work on this app or website. Can not edit your travel itinerary or move your plans from one day to another. Can not add “things to do” from the tab into the itinerary, sends you to another site.
  32. [R45] 2/5 · US Disappointing: After long hours of working on my itinerary, I then tried to download and print. Though it said it had emailed the itinerary to my email address, it never did. There is no print option, when you select print it just says it emailed it. Not what I had hoped for.
  33. [R161] 3/5 · US Syncs: It does not sync to phone app
  34. [R165] 1/5 · US Update is terrible: I have lost all of my plans. It used to be so user friendly
  35. [R36] 3/5 · US Limited capacity: The program works well, but I was unable to figure out how to list more than one hotel and use the app to plot which sites to see from each hotel site. Also 10 days is maximum. Limited in allowing you to travel between different cities on the same trip. Nice listings of attractions close to each other and offers a variety of itineraries to adapt to your plans.
  36. [R185] 1/5 · US Was good but the update is terrible: I made plans for a trip to Barcelona. The night before I’m to leave they completed an update. This deleted only my Barcelona plans and they could not be recovered. I have food allergies and am staying in 2 different hotels. I am redoing my entire 5 day plan and find that I cannot add restaurants twice anymore. I also cannot change/add a different hotel to multi
  37. [R17] 1/5 · US Just not for me: Not the kind of things I would want to do. Mayo when I first started to travel, and all I was looking for was to see the city. No cultural, no historical. Just tours, and high end dinners - you don’t need to spend $100’s to “see” a city.
  38. [R140] 1/5 · US Frustrating, Unusable: I really liked this app/website in the past. The feature where you can program a day’s itinerary is awesome! Unfortunately, while that feature may still be available, it is simply inaccessible. Every time I open the app I am inundated with links to book pricey day tours. I can’t even find itineraries (easily) anymore. Really sad and frustrating - not worth the struggle.
  39. [R324] 1/5 · CA Great info but DONT BOOK ANYTHING HERE: This app will rip you off so fast. It provides great info about the destination. But has a 50%-100% surcharge on all paid tours and activities. Beware.
  40. [R344] 1/5 · CA Review: Difficult to use, not truly is able to use offline. I downloaded this app to use for directions offline (no data & no wifi). After I figured out how to download my plan to view offline I found out you can’t use it for directions. It links to google maps but you can’t view walking directions offline.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store