Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Viator Tours & Attractions vs Action Tour Guide

Viator Tours & Attractions 4.9★ · Free to download 75
Winner Viator Tours & Attractions
Action Tour Guide 4.8★ · Free + IAP 70

Viator Tours & Attractions is better for booking a wide variety of guided tours and activities, while Action Tour Guide excels as a self-guided audio tour app for driving and walking.

Full reviews: Viator Tours & Attractions · Action Tour Guide

Viator Tours & Attractions offers a vast selection of global tours and activities with generally easy booking, though customer support and refund issues are common. Action Tour Guide provides highly-rated self-guided audio tours, particularly for scenic drives, but users report occasional app instability and battery drain.

Head to head

Features & Tour Variety edge: Viator Tours & AttractionsR8R11R29R41
Viator Tours & Attractions Viator offers a huge selection of tours and activities globally, including unique and off-the-beaten-path options, and users appreciate the variety and deals available R8R11R29R41. It's praised for making it easy to find things to do in various cities R8R11.
Action Tour Guide Action Tour Guide specializes in self-guided audio tours, often for scenic drives and historical sites, providing detailed narration and directions R65. Users appreciate the ability to go at their own pace and the informative content .
Ease of Use & Booking edge: Viator Tours & AttractionsR2R3R5R16
Viator Tours & Attractions Many users find Viator's app and website easy to navigate and book tours R2R5. However, some report issues with logging in, changing payment methods, viewing past bookings, or adding existing bookings to the app R3R16.
Action Tour Guide Action Tour Guide is generally easy to use for its intended purpose of self-guided tours, with automatic audio triggers based on GPS . Some users experience difficulties with CarPlay integration, map navigation, or initial tour downloads R61R69.
Reliability & Performance tieR7R10R19R20
Viator Tours & Attractions Viator is seen as reliable by many for consistent tour bookings over years R20. However, a significant number of recent reviews highlight issues like last-minute cancellations, tours not matching descriptions, system glitches, and payment processing failures R7R10R19R21.
Action Tour Guide Action Tour Guide generally works well with GPS-triggered audio and offline capabilities R106R107. However, some users report app instability, such as jumping forward/backward, crashing, or not loading R61R64. A recurring issue is significant battery drain and high data usage .
Customer Support & Refunds tieR6R7R13R15
Viator Tours & Attractions Viator's customer service receives frequent criticism for being unhelpful, especially when issues arise with tours R6R7R13R15. Users report difficulty getting refunds for canceled or problematic tours, as Viator often defers to the tour operator R6R7R22.
Action Tour Guide Action Tour Guide reviews mention customer support less frequently, but one user praised a customer relations manager for going 'above and beyond' R111. Issues with refunds are mentioned when the app fails to load or work .
Price & Value edge: Viator Tours & AttractionsR8R20R29R41
Viator Tours & Attractions Viator is praised for offering great deals and fair prices, with some users saving hundreds of dollars R8R20R29R41. There's also a cash-back reward system for future purchases .
Action Tour Guide Action Tour Guide tours are considered 'more than worth the money' by many for the detailed historical lessons and guidance provided R65. Some users feel the content is not consistently compelling for the price .
Pick Viator Tours & Attractions if

you want to book a wide variety of guided tours and activities globally, appreciate good deals, and are comfortable with a platform that acts as an intermediary between you and tour operators.

Pick Action Tour Guide if

you prefer self-guided audio tours for driving or walking, especially for national parks, historical sites, or scenic routes, and want detailed, GPS-triggered narration.

Evidence note: Viator has a significantly larger number of reviews, leading to more varied feedback, including both strong positives and negatives regarding customer service and tour issues. Action Tour Guide's reviews are generally positive for the tour content but highlight technical issues.

Frequently asked

Does Viator offer good customer support for tour issues?
Viator's customer support is frequently criticized by users for being unhelpful, especially when problems arise with tours or when seeking refunds, as they often defer to the tour operator R6R7R13R22.
Are Action Tour Guide tours reliable for navigation?
Action Tour Guide tours are generally reliable for navigation, with GPS-triggered audio and clear driving instructions, and many users report the app works well even offline if downloaded beforehand R65R106. However, some users experience issues with CarPlay, map display, or the app losing its place R61R64R69.
Can I use Action Tour Guide tours without cell service?
Yes, it is highly recommended to download Action Tour Guide tours completely before starting, as many users confirm it works well offline and in areas with no cell service R106R107R111R114.
Does Viator have issues with tour cancellations or itinerary accuracy?
Yes, some Viator users report issues with last-minute tour cancellations, itineraries not matching the actual experience, or parts of tours being missed R7R9R10R21.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Viator Tours & Attractions 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
  2. [R11] Viator Tours & Attractions 5/5 · US Adventures on Steroids: This app has helped me to find both popular and off the beaten path adventures so that I could plan out the best vacations for my family in NYC, Nashville, and Key West.. so far. More to come!
  3. [R29] Viator Tours & Attractions 5/5 · US Viator is The best travel site: When you need an excursion or something to do whether local or international. This site def doesn’t disappoint. Price point is fair and plethora of choices for everyone in your group. I’ve used it abroad in Dominican Republic, France, Colombia, Ireland, and Spain! Never disappointed and have nothing but great memories of my trips!
  4. [R41] Viator Tours & Attractions 5/5 · US Great Company: Really helps me out when I’m on any trip. Gives me the best activities depending on what the vibe is, doesn’t matter the location. Has helped me on family trips or even just trips with my friend. Amazing app, highly recommended, especially with the prices and the gift rewards!!!
  5. [R2] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
  6. [R3] Viator Tours & Attractions 3/5 · US Great for booking tours buuuut: App is great for booking tours but I was unable to change or add a new payment method. I was also unable to view my past booking or leave a review.
  7. [R5] Viator Tours & Attractions 5/5 · US Website: Website is easy to navigate
  8. [R16] Viator Tours & Attractions 1/5 · US Support issues: I’ve looked everywhere for support. A way to reach out to the developer for help and I can’t find anything. We booked two tours through a travel agent and I can’t see any way to add them to the app in my phone. It would be great is someone knows the answer or if these reviews are monitored and it gets to support. I’d love to have an excuse to change my star rating.
  9. [R7] Viator Tours & Attractions 1/5 · US Tour Itinerary Not Matching Experience: I used Viator this summer to book 3 different tour experiences in Europe. 2 of the 3 did NOT live up to the itinerary descriptions. Although the customer service at Viator was responsive, they were not able to get the refunds on these tours that they should have from the tour operators after not delivery the right level of experience. Afraid I will seek
  10. [R10] Viator Tours & Attractions 2/5 · US London Tour: We were coming to London for once in a lifetime visit in headed to our plan and two days before it was canceled. We were very disappointed.
  11. [R19] Viator Tours & Attractions 1/5 · US System Glitch: Twice Bitten Booked a day trip to Dover from London 2 times in a week with this app and both times were very disappointing. The first one I was told the system double booked for that day and that my group could not be accommodated. The second one I booked the system didn’t hold the date I entered and right after checkout I noticed the date was for the very next day. Problem was I
  12. [R20] Viator Tours & Attractions 5/5 · US Reliable Tour Company: Don’t hesitate to book a tour. For the last few years, there’s never been a problem. Saved hundreds of dollars so far and continue to enjoy their services.
  13. [R6] Viator Tours & Attractions 3/5 · US Viator is a Platform Only: When you have an issue with a tour, and request a partial refund, Viator, as the facilitator, not the company hosting the tour, sends the complaint to the actual vendor to approve or disapprove a refund. My vendor of a Vatican tour obviously did not approve the refund nor did they authorize the publishing of my comment.
  14. [R13] Viator Tours & Attractions 1/5 · US Not trusted app to book tours!: I would give negative ratings as this travel app has scams and would scam travelers, I got scammed and lost $600 absolutely not reliable source to book your tours or travels. Customer service was worst and they wouldn’t communicate well and resolve issues timely. Totally waste of money effort time, what not. Don’t use this app if you really want good travel experien
  15. [R15] Viator Tours & Attractions 3/5 · US Refund policy is awful: They are too quick to blame the guest for missing a tour.
  16. [R22] Viator Tours & Attractions 2/5 · US No support when something goes wrong: Recently had a tour operator cancel with no notice, rebooked with another provider the next day and they no-showed. Viator support was of no help other than to confirm the refund was processing. If something goes wrong, it’s on the customer to find another option and pay whatever the last-minute rate is. You think they’d at least offer a significant discount f
  17. [R61] Action Tour Guide 1/5 · US Unfortunate Flop: Well, it looks like it would be a good tour but after two hours of dealing with nothing but challenges, I gave it up. My starting location was closed for construction and everything went wrong from there. App stopped working with CarPlay. Then didn’t pick up on my phone when I got to new destination. When I just played stops through the menu when I got there, they were fl
  18. [R64] Action Tour Guide 2/5 · US Unstable: The app kept jumping forward, jumping backwards, and losing its place. When it worked, it was very informative, and I enjoyed it.
  19. [R65] Action Tour Guide 5/5 · US Gettysburg Auto Tour: I bought this tour thinking it was just going to give us some points of things to look for. Boy was I wrong. It was a complete history lesson. The narration was fantastic! The driving instructions were precise and extremely clear. I am super impressed. This was more then worth the money. I highly recommend the Gettysburg Auto Tour.
  20. [R69] Action Tour Guide 3/5 · US Neat idea. Could use some work: Used it for the 17-mile drive in Monterey California. Not easy to navigate unless you have a way to anchor your phone to your dash (map on screen from app does not translate into Apple CarPlay)
  21. [R106] Action Tour Guide 5/5 · US Works As Advertised: We took three tours. They were the Grand Canyon South Rim, the Grand Canyon East Rim, and the Horseshoe Bend tour. The GPS feature worked great everywhere we had cell phone service and it was easy to navigate. The advice about the shuttle on the south rim was good. And even when cell service was spotty we were able to play the audio manually to hear the info. It’s a great app
  22. [R107] Action Tour Guide 5/5 · US Made our trip better!: This app was suggested by a friend and I was pretty skeptical. We went to Iceland for the first time and drove the golden circle. I’m notorious for getting lost, but this kept us on track and seeing the sites the whole time. The stories and history were entertaining, and I appreciated the advanced notice for turns and sights. Highly recommend this, worth every penny. I did d
  23. [R111] Action Tour Guide 5/5 · US Great places, even better with Action: Enjoyed every minute of our tour in smoky mountain thanks to the Action Tour App. Provides you with offline very accurate and informative guidance thru the whole park! As if you’re walking with a live tourist guide of your own. Samantha, the customer relations manager, is going above and beyond. Thanks to her I will use the app for my next vacation again.
  24. [R114] Action Tour Guide 4/5 · US Glad we had this audio tour to guide us!: The tour was great, but definitely download it before you go as there are areas where there is no cell service. Sometimes, it did not track us correctly so we were looking for a rock formation and it hadn’t yet come into view, but overall, it was very helpful to learn more about the area. Arches is a fabulous park. We didn’t do Canyonlands due to an inj
  25. [R9] Viator Tours & Attractions 3/5 · US Part of tour missed: We were booked for Pearl Harbor tour that picks up at airport. Charged $15 more to pickup at airport. Tour went good except after touring Missouri driver said if we went on rest of tour couldn’t get us back to airport in time for flight. So we spent 4 1/2 hours sitting in airport. Very disappointed.
  26. [R21] Viator Tours & Attractions 3/5 · US Nice tours but: Nice tours but some do not seem to correlate correctly with times

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store