Viator Tours & Attractions vs Travelzoo Hotel & Travel Deals

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] Viator Tours & Attractions 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
2. [R11] Viator Tours & Attractions 5/5 · US Adventures on Steroids: This app has helped me to find both popular and off the beaten path adventures so that I could plan out the best vacations for my family in NYC, Nashville, and Key West.. so far. More to come!
3. [R17] Viator Tours & Attractions 5/5 · US Great App and Great Experiences: I’ve started traveling internationally in the last year or so and the Viator App makes it easy to book local experiences and get a wonderful experience. The guides are always friendly and knowledgeable and the options plentiful for what I want to do. Sometimes I can’t spend a full day exploring so the options that are just a few hours work really well for me! Also
4. [R29] Viator Tours & Attractions 5/5 · US Viator is The best travel site: When you need an excursion or something to do whether local or international. This site def doesn’t disappoint. Price point is fair and plethora of choices for everyone in your group. I’ve used it abroad in Dominican Republic, France, Colombia, Ireland, and Spain! Never disappointed and have nothing but great memories of my trips!
5. [R2] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
6. [R3] Viator Tours & Attractions 3/5 · US Great for booking tours buuuut: App is great for booking tours but I was unable to change or add a new payment method. I was also unable to view my past booking or leave a review.
7. [R5] Viator Tours & Attractions 5/5 · US Website: Website is easy to navigate
8. [R16] Viator Tours & Attractions 1/5 · US Support issues: I’ve looked everywhere for support. A way to reach out to the developer for help and I can’t find anything. We booked two tours through a travel agent and I can’t see any way to add them to the app in my phone. It would be great is someone knows the answer or if these reviews are monitored and it gets to support. I’d love to have an excuse to change my star rating.
9. [R1] Viator Tours & Attractions 1/5 · US My safety was not considered when my tour guide ABANDONED me and my friend in an obscure city.: Warning and beware! Book through ANY OTHER APP!! My friend and I were left for dead in the middle of nowhere due to being 8 minutes late to a meeting point and told to figure it out ourselves. We are tourists in a foreign country and don’t speak the language, we got lost for a few minutes and they drove
10. [R6] Viator Tours & Attractions 3/5 · US Viator is a Platform Only: When you have an issue with a tour, and request a partial refund, Viator, as the facilitator, not the company hosting the tour, sends the complaint to the actual vendor to approve or disapprove a refund. My vendor of a Vatican tour obviously did not approve the refund nor did they authorize the publishing of my comment.
11. [R7] Viator Tours & Attractions 1/5 · US Tour Itinerary Not Matching Experience: I used Viator this summer to book 3 different tour experiences in Europe. 2 of the 3 did NOT live up to the itinerary descriptions. Although the customer service at Viator was responsive, they were not able to get the refunds on these tours that they should have from the tour operators after not delivery the right level of experience. Afraid I will seek
12. [R9] Viator Tours & Attractions 3/5 · US Part of tour missed: We were booked for Pearl Harbor tour that picks up at airport. Charged $15 more to pickup at airport. Tour went good except after touring Missouri driver said if we went on rest of tour couldn’t get us back to airport in time for flight. So we spent 4 1/2 hours sitting in airport. Very disappointed.
13. [R41] Viator Tours & Attractions 5/5 · US Great Company: Really helps me out when I’m on any trip. Gives me the best activities depending on what the vibe is, doesn’t matter the location. Has helped me on family trips or even just trips with my friend. Amazing app, highly recommended, especially with the prices and the gift rewards!!!
14. [R55] Viator Tours & Attractions 5/5 · US Quick & Easy: I had no idea I could earn cash back towards future Viator purchases!!! Such a nice reward because you never know where your next trip will take you!
15. [R10] Viator Tours & Attractions 2/5 · US London Tour: We were coming to London for once in a lifetime visit in headed to our plan and two days before it was canceled. We were very disappointed.
16. [R14] Viator Tours & Attractions 5/5 · US Barcelona, Spain: We used Viator for our tours. We were very satisfied with the tours and service. Guides were nice and informative, incorporated story telling style about the places that we visited.
17. [R20] Viator Tours & Attractions 5/5 · US Reliable Tour Company: Don’t hesitate to book a tour. For the last few years, there’s never been a problem. Saved hundreds of dollars so far and continue to enjoy their services.
18. [R65] Travelzoo Hotel & Travel Deals 5/5 · US Just Love it: Amazing discounts in many destinations, you will save a lot in resorts, tours, cruises. If you are a travel addicted this is for you.
19. [R98] Travelzoo Hotel & Travel Deals 5/5 · US Marvelous Deals: This site is legit and the deals here are crazy. You cant find it anywhere else. It’s amazing app
20. [R103] Travelzoo Hotel & Travel Deals 5/5 · US Impulsive travelers: Have found absolutely marvelous deals
21. [R113] Travelzoo Hotel & Travel Deals 5/5 · US Great prices!: Good prices and a lot a variety of places to choose.
22. [R13] Viator Tours & Attractions 1/5 · US Not trusted app to book tours!: I would give negative ratings as this travel app has scams and would scam travelers, I got scammed and lost $600 absolutely not reliable source to book your tours or travels. Customer service was worst and they wouldn’t communicate well and resolve issues timely. Totally waste of money effort time, what not. Don’t use this app if you really want good travel experien
23. [R22] Viator Tours & Attractions 2/5 · US No support when something goes wrong: Recently had a tour operator cancel with no notice, rebooked with another provider the next day and they no-showed. Viator support was of no help other than to confirm the refund was processing. If something goes wrong, it’s on the customer to find another option and pay whatever the last-minute rate is. You think they’d at least offer a significant discount f
24. [R64] Travelzoo Hotel & Travel Deals 1/5 · US App not working: When I open the app and on the homepage all I get is a blank white screen.
25. [R66] Travelzoo Hotel & Travel Deals 3/5 · US Selection does not Finish Opening: When I select a special destination link the app gets stuck processing and remains on the “on your way” screen. I cannot see the recommend deal due to the glitch. Would appreciate app support to investigate the issue and provide an updated bug fix. I am a paid member and this is disappointing.
26. [R71] Travelzoo Hotel & Travel Deals 4/5 · US Amazing Travel Deals! Clunky app: The deals are phenomenal and I love it all. My only complaint is the clunkiness of the app. Its difficult to navigate back and forth between pages. I usually end up closing the entire app and go back in to switch from deal to deal. It’s a pain. The website is excellent! The app is…meh.
27. [R72] Travelzoo Hotel & Travel Deals 3/5 · US Little clunky: Great deals. Less than great application.