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Updated July 2026 · real, multi-region App Store reviews
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Better options than

Esurance Mobile alternatives

Esurance Mobile users often seek alternatives due to persistent app crashes, login failures, and issues with features like roadside assistance and payment processing. Alternatives like Allstate Mobile and Liberty Mutual Mobile offer varying strengths in customer service, claims, and policy management, though they also have their own app-related challenges.

Why users look for alternatives to Esurance Mobile

The alternatives

Allstate® Mobile
4.8★ · 1,243,341 ratings · Free

Allstate® Mobile offers a way to manage policies and claims, with some users praising its customer service for claims like windshield replacement . The app also includes a Drivewise feature for tracking driving behavior, though its functionality has been a point of contention .

Better for: Allstate® Mobile might be better for users who prioritize strong customer service for claims R52 and are interested in telematics programs like Drivewise, provided they are aware of potential tracking issues . However, users should be prepared for possible app login issues R51R54 and limitations with digital ID cards .

Head-to-head: Esurance Mobile vs Allstate® Mobile
Liberty Mutual Mobile
4.8★ · 478,115 ratings · Free

Liberty Mutual Mobile provides an app for policy management and claims, with some users finding the service and app easy to use . However, the app's bill pay system is often criticized for being difficult to use R65R68R76, and its RightTrack program for safe driving discounts requires constant precise location access, which some users find intrusive and battery-draining R67.

Better for: Liberty Mutual Mobile could suit users looking for competitive premiums and good customer service for claims . It may be less suitable for those who value privacy regarding location tracking for driving programs R67 or who need a straightforward in-app bill payment system R65R68R76.

Head-to-head: Esurance Mobile vs Liberty Mutual Mobile
Visible mobile
4.6★ · 222,959 ratings · Free

Visible mobile offers affordable phone service, with many users praising its low cost and lack of contracts R80. However, the app itself is frequently described as buggy, with login issues R79R81 and poor customer service . Some users also report issues with data service during peak hours or in certain locations .

Better for: Visible mobile is better for budget-conscious individuals or students R80 who prioritize cheap mobile service without contracts and whose phones are paid for and unlocked . It is less suitable for users who require a highly reliable app for bill payments and account management , or who expect consistent data service during peak hours or in rural areas .

Head-to-head: Esurance Mobile vs Visible mobile
Safeco Mobile
4.8★ · 192,162 ratings · Free

Safeco Mobile allows users to manage their insurance policies, with some finding it easy to use . However, the app frequently crashes upon login and has issues with updating payment settings R93. Its Righttrack program, which tracks driving behavior, is criticized for being overly sensitive to hard braking and not accounting for external factors R96.

Better for: Safeco Mobile might be suitable for users who have a positive overall experience with Safeco as a company R94 and find the basic app navigation smooth . It is less ideal for users who experience frequent app crashes or are concerned about the strictness and accuracy of driving behavior tracking programs R96.

Head-to-head: Esurance Mobile vs Safeco Mobile
Travelers Mobile
4.7★ · 122,487 ratings · Free

Travelers Mobile is designed for managing insurance policies, with some users appreciating the ease of changing account information online and positive interactions with customer support . However, the app frequently has login issues R107 and problems with bill payments not processing correctly R110. Some users also report delays in receiving policy documents and dissatisfaction with additional charges for autopay .

Better for: Travelers Mobile could be a good fit for users who value straightforward online account changes and responsive customer support when they call . It may be less suitable for those who rely heavily on the app for consistent login R107 and reliable bill payments R110, or who are bothered by extra fees for autopay .

Head-to-head: Esurance Mobile vs Travelers Mobile
Stick with Esurance Mobile if

You should stick with Esurance Mobile if you primarily use it for roadside assistance and have had positive experiences with that specific feature, as some users report quick and efficient service R5R8R11. It might also be acceptable if you experience fewer of the reported login and crashing issues than other users, and find its basic policy management and ID card access sufficient R6.

Evidence note: No alternative had too few reviews to judge.

Frequently asked

Why do users have trouble logging into the Esurance Mobile app?
Users frequently report issues logging into the Esurance Mobile app due to persistent crashes upon launch or login, the app not recognizing passwords even after resets, and multi-factor authentication codes not being sent via text or email R4R7R10R21.
Does Esurance Mobile offer reliable roadside assistance?
While some users praise Esurance Mobile's roadside assistance as quick and efficient, with response times as fast as 21-30 minutes R5R8R11, others report that the in-app request feature often fails, forcing them to call and endure multiple transfers to reach the correct department R2R39.
What are the main complaints about the Liberty Mutual Mobile app's billing system?
The main complaints about the Liberty Mutual Mobile app's billing system are that it is difficult to use, with no straightforward way to manually pay a bill even with auto-pay enabled, and users often have to call in to manage payments R65R68R76.
Is Visible mobile a good choice for cheap phone service?
Visible mobile is considered a good choice for cheap phone service, particularly for students or those seeking no-contract options, with some users reporting consistent service speeds and easy payments R80. However, the app itself is often buggy and difficult to log into for bill payments R79R81, and some users experience poor reception or data issues during peak hours R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Esurance Mobile 3/5 · US Payment screen crashes app: Can't make any changes. Have tried a clean install and restarting my phone.
  2. [R4] Esurance Mobile 1/5 · US Worst app ever: This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.
  3. [R7] Esurance Mobile 1/5 · US Can’t login in: Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!
  4. [R10] Esurance Mobile 1/5 · US Authenticator doesn’t work: App constantly asks for multifactor authentication but never sends codes. You have to call and then they’ll tell you it’s related to a system update. What is the point of a mobile app that you have to call and then to gain access to?
  5. [R2] Esurance Mobile 4/5 · US Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
  6. [R39] Esurance Mobile 1/5 · US Hilariously incompetent: Roadside assistance on the app bombs out every time I try to use it. You’re connected to someone in India.
  7. [R6] Esurance Mobile 3/5 · US It does what it’s supposed to: The Esurance app gets the basics done, but there’s room for improvement. It’s user-friendly and straightforward for managing policies, accessing ID cards, and filing claims. However, it can be glitchy at times, with slow loading screens or crashes when trying to update information. The claims process is decent, but it lacks real-time updates or clear timelines, whic
  8. [R19] Esurance Mobile 2/5 · US Very limited app: I can’t add other family members so that they too have the option to get roadside assistance if I am unavailable. Chat option is completely useless, it doesn’t understand the simplest prompts and gives no option to contact a real person.
  9. [R1] Esurance Mobile 1/5 · US Scam: I was given an car insurance without a driver !! They assured me it was fine !! Few months later after taking thousands of my money !they told me that i couldn’t have my insurance without an driver license? Even tho they were very fine with that at the beginning.. do i get my money back since i was played ?
  10. [R9] Esurance Mobile 3/5 · US Almost perfect: Just two issues to get to 5 stars 1. App does not work in landscape mode on my iPad so I cannot use my Magic Keyboard to view the app. I tried to get apple to fix it on their os but they dont see it as an issue for them. 2. The support link just goes to the Esurance website? How am I suppose to get help with the esurance app from the esurance website? All the support is for esur
  11. [R51] Allstate® Mobile 1/5 · US App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’
  12. [R52] Allstate® Mobile 5/5 · US Love the Great Service: Absolutely wonderful customer service and reliable ❤️
  13. [R53] Allstate® Mobile 3/5 · US Mobile app: Doesn’t work often.
  14. [R54] Allstate® Mobile 1/5 · US Version 21.2 Unusable: Version 21.2 rendered the app unusable. For reference, I’m using Apple iOS 26.5.2 on an iPhone 17 Pro Max. As mentioned in another review, when I tried to log in, I was prompted to visit my claim, even though I was only trying to access the app. This issue only started after I updated the app to the latest version. I sent an email to the Allstate Mobile app team last week, b
  15. [R65] Liberty Mutual Mobile 1/5 · US Where is Contact Us Information?: Can’t believe that there is no information about how to contact you in the app. Cannot setup auto payment. Billing is incorrect but can’t reach anyone to fix it.
  16. [R66] Liberty Mutual Mobile 4/5 · US Good so far: Progressive sold out to Liberty Mutual. So far so good. No big problems yet. The Progressive clerk made some errors entering my data and they never caught it. Liberty caught these errors right a way. I just dont like relying on apps for everything. As they’re offering me a new quote i might see if they can get a discounted rate with how expensive things are. Or if its a scam and they’
  17. [R67] Liberty Mutual Mobile 3/5 · US Intrusive: Feeling like too many allow on settings and access given in order to opt into program, feels intrusive
  18. [R68] Liberty Mutual Mobile 1/5 · US Has the worst bill pay system: Not only does the application have the worst bill paying system I’ve ever seen in my life, but the website is just as bad typically I move my money around different accounts, but there is legit no way to just pay a bill even with the auto pay bill feature if you wanted to manually pay your bill, you have to jump through a ton of hoops, I don’t recommend this for anyo
  19. [R79] Visible mobile 1/5 · US Login issues: Had to reinstall app to be able to login.
  20. [R80] Visible mobile 5/5 · US Cheap and good: Five stars for a student like me
  21. [R81] Visible mobile 3/5 · US Buggy: App is glitched out.
  22. [R82] Visible mobile 2/5 · US Bad bad reception: Just horrible
  23. [R93] Safeco Mobile 1/5 · US Use to work fine: Can not update my payment settings or use the delay my payments option. Will not submit. App use to work just fine now glitches galore.
  24. [R94] Safeco Mobile 5/5 · US Positive review of Safeco Insurance: Safeco is a great company. They have handled a couple of policies and they have been timely and fair.
  25. [R95] Safeco Mobile 3/5 · US Righttrack app does not work: The “Background refresh” option is active but greyed out on my iPhone. The same options are active for all my family member iphones. The app continues to notify of a error to activate though all Options are active. Please fix this issue.
  26. [R96] Safeco Mobile 1/5 · US Terrible tracking idea: So they decide that your phone and solely your phones gps system is sufficient enough to track “hard braking” this fails to account for the plethora of situations in which you are not at fault for having to brake harder than 8 mph a second. Wether it be a sudden stop of the person in front of you or a light changing too fast they will track it and put the blame on you. Addi
  27. [R107] Travelers Mobile 1/5 · US App issues: App won’t let me sign in. just loads, tells me they upgraded their system and then brings back up the log in screen. joke of a company. I will be switching
  28. [R108] Travelers Mobile 5/5 · US Great company,!: Travelers can s a great company. Reputable adjusters, speedy claim adjusters and just an overall great company todo business with Pam Strickland
  29. [R109] Travelers Mobile 3/5 · US Mediocre: The app needs improvement and rates lowered
  30. [R110] Travelers Mobile 2/5 · US Autopay stinks: Autopay is cumbersome and works poorly. Should pick the appropriate date to pay balance automatically.
  31. [R21] Esurance Mobile 3/5 · US password?!?: for the love of god i've had to change my password on this app 5 times in the last 4 days. it keeps telling me my passwords are wrong even if i type it in right after changing it! helloooo?
  32. [R5] Esurance Mobile 5/5 · US 2017 Challenger: We had a flat tire and needed the spare put on. Total time from first contact to completion was approximately 21 minutes! Now that’s what I call service. !!!!
  33. [R8] Esurance Mobile 5/5 · US Road side assistance and customer service.: I am so glad I switched to Esurance. The app is easy to navigate and the customer experience has been amazing. The employees are competent, kind and friendly. It is so hard to find that these days.
  34. [R11] Esurance Mobile 5/5 · US Very impressed: I was very impressed with the quality of roadside assistance I received from both customer service and from the person that they sent to get my car back on the road. If I could rate higher than a 5 I would say the service was a 10.
  35. [R76] Liberty Mutual Mobile 3/5 · US Billing: The app works fine. I just hate that I can’t pay my bill using the app. I gotta call in or set up autopay.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store