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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Esurance Mobile vs Safeco Mobile

Esurance Mobile 4.8★ · Free to download 55
Winner Esurance Mobile
Safeco Mobile 4.8★ · Free to download 45

While both apps suffer from significant technical issues, Esurance Mobile has a slight edge due to its more reliable roadside assistance feature, which is a critical function for an insurance app.

Full reviews: Esurance Mobile · Safeco Mobile

Both Esurance Mobile and Safeco Mobile are plagued by app stability issues, login problems, and crashes, making basic policy management difficult. Esurance Mobile's roadside assistance is generally praised, offering a more consistent positive experience than Safeco Mobile's problematic RightTrack feature.

Head to head

App Stability & Login tieR3R4R7R10
Esurance Mobile Many Esurance Mobile users report frequent app crashes, especially after updates, making it impossible to log in or access policy information R3R4. Issues with multi-factor authentication, forgotten passwords, and Face ID not working are also common, preventing users from accessing their accounts R7R10.
Safeco Mobile Safeco Mobile users also experience widespread app crashes, particularly after logging in, rendering the app unusable . Login problems are reported, with some users unable to access their accounts or finding that the app doesn't remember their password . Some users also report issues with the app redirecting to the website, negating the purpose of the app .
Features & Functionality edge: Esurance MobileR2R3R5R6
Esurance Mobile Esurance Mobile is praised for its easy-to-use roadside assistance, with quick response times and helpful notifications R5R8R11R26. However, some users report the roadside assistance feature failing or connecting them to non-Esurance representatives R2. The app allows for managing policies, accessing ID cards, and filing claims, but some users find the payment screen crashes R3R6R14. Other limitations include the inability to add family members for roadside assistance or view motorcycle policies . The DriveSense option is also reported to glitch and shut down .
Safeco Mobile Safeco Mobile offers features like accessing ID cards and making payments, which some users find easy . However, many users report issues with the RightTrack feature, stating it unfairly dings drivers for normal braking and acceleration, making it a 'scam' to avoid discounts R63R64R65R69. There are also reports of inability to update payment settings, save documents, or that the app logs users out mid-claim .
Customer Service & Company Experience edge: Esurance MobileR1R8R9R17
Esurance Mobile Esurance receives positive feedback for its customer service, with users describing employees as competent, kind, and friendly R8R17. Some users appreciate that premiums have not been 'jacked up' R17. However, there are serious complaints about being sold insurance without a driver's license and then having it revoked, leading to financial loss R1. The app's support link is also criticized for redirecting to the general website instead of providing app-specific help R9.
Safeco Mobile Safeco's customer service receives mixed reviews, with some users praising representatives as outstanding and helpful and the company for being timely and fair with policies . However, many users report poor customer service, uncooperative behavior, and difficulty with claims . There are also significant complaints about high rates and unexplained premium increases . Some users report policies being canceled without clear alternatives .
User Interface & Experience tieR6R8R9R14
Esurance Mobile Esurance Mobile is generally described as user-friendly and easy to navigate for basic tasks, with clear navigation R6R8R14. However, it can be glitchy, with slow loading screens R6. Specific UI issues include the app not working in landscape mode on iPads R9 and not fitting zoom display mode on certain iPhones . Some users also report that notifications are not received .
Safeco Mobile Safeco Mobile is often described as easy and fast to use with smooth navigation for accessing ID cards and making payments . However, users report issues like the keyboard not appearing for text fields and difficulty finding specific documents like the policy declarations page . The app also has a problem with a consent page for paperless billing that prevents users from proceeding .
Pick Esurance Mobile if

Pick Esurance Mobile if you prioritize reliable roadside assistance and generally positive customer service, despite potential app stability and login issues R5R8R11R17.

Pick Safeco Mobile if

Pick Safeco Mobile if you find its interface generally easy to use for basic tasks like accessing ID cards and payments, and are willing to navigate around its significant app stability issues and problematic RightTrack feature .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are heavily skewed negative, primarily due to app stability and login issues. The free-to-download nature means users are reviewing the app as a utility for their existing insurance, not as a standalone product. The core insurance company experience significantly impacts app reviews for both, particularly concerning pricing and claims.

Frequently asked

Do these apps have issues with logging in?
Yes, both Esurance Mobile and Safeco Mobile have widespread issues with logging in, including app crashes upon login, problems with multi-factor authentication codes not being sent, and Face ID/password recognition failures R7R10R22R25.
Which app is better for roadside assistance?
Esurance Mobile appears to be better for roadside assistance, with many users praising its ease of use, quick response times, and helpful notifications R5R8R11R26.
Does Safeco Mobile's RightTrack feature work well?
No, many Safeco Mobile users report that the RightTrack feature does not work well and unfairly penalizes drivers for normal braking and acceleration, leading to a perception that it's designed to minimize discounts R63R64R65R69.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Esurance Mobile 3/5 · US Payment screen crashes app: Can't make any changes. Have tried a clean install and restarting my phone.
  2. [R4] Esurance Mobile 1/5 · US Worst app ever: This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.
  3. [R7] Esurance Mobile 1/5 · US Can’t login in: Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!
  4. [R10] Esurance Mobile 1/5 · US Authenticator doesn’t work: App constantly asks for multifactor authentication but never sends codes. You have to call and then they’ll tell you it’s related to a system update. What is the point of a mobile app that you have to call and then to gain access to?
  5. [R2] Esurance Mobile 4/5 · US Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
  6. [R5] Esurance Mobile 5/5 · US 2017 Challenger: We had a flat tire and needed the spare put on. Total time from first contact to completion was approximately 21 minutes! Now that’s what I call service. !!!!
  7. [R6] Esurance Mobile 3/5 · US It does what it’s supposed to: The Esurance app gets the basics done, but there’s room for improvement. It’s user-friendly and straightforward for managing policies, accessing ID cards, and filing claims. However, it can be glitchy at times, with slow loading screens or crashes when trying to update information. The claims process is decent, but it lacks real-time updates or clear timelines, whic
  8. [R1] Esurance Mobile 1/5 · US Scam: I was given an car insurance without a driver !! They assured me it was fine !! Few months later after taking thousands of my money !they told me that i couldn’t have my insurance without an driver license? Even tho they were very fine with that at the beginning.. do i get my money back since i was played ?
  9. [R8] Esurance Mobile 5/5 · US Road side assistance and customer service.: I am so glad I switched to Esurance. The app is easy to navigate and the customer experience has been amazing. The employees are competent, kind and friendly. It is so hard to find that these days.
  10. [R9] Esurance Mobile 3/5 · US Almost perfect: Just two issues to get to 5 stars 1. App does not work in landscape mode on my iPad so I cannot use my Magic Keyboard to view the app. I tried to get apple to fix it on their os but they dont see it as an issue for them. 2. The support link just goes to the Esurance website? How am I suppose to get help with the esurance app from the esurance website? All the support is for esur
  11. [R17] Esurance Mobile 5/5 · US couldn’t ask for more: Esurance has been great, I’ve been using them for years and haven’t had any issues with their customer service.. I’ve heard of other insurance company’s jacking up the premiums every renewal, but Esurance has been great by not doing that so far and I mean I’ve had them for a while now. I couldn’t ask for a better insurance company right now.. I’m a real person btw LoL
  12. [R14] Esurance Mobile 4/5 · US Does exactly we need it to: Esurance makes managing my insurance so much easier! The app is user-friendly, with clear navigation and access to everything I need, from policy details to ID cards and claims. Filing a claim is straightforward, and the updates keep me informed every step of the way. My only reason for giving four stars instead of five is that the app occasionally lags or crashes, whic
  13. [R22] Esurance Mobile 1/5 · US Cannot access: To log in it requires a 6-digit code but it never sends the code. Tried text, email, then text again. Waited several minutes each time to see if the code would arrive. App is useless if you can’t access it.
  14. [R25] Esurance Mobile 1/5 · US Broke it: Can't log in, repeatedly says slow internet connection. Nothing wrong with connection.
  15. [R11] Esurance Mobile 5/5 · US Very impressed: I was very impressed with the quality of roadside assistance I received from both customer service and from the person that they sent to get my car back on the road. If I could rate higher than a 5 I would say the service was a 10.
  16. [R26] Esurance Mobile 5/5 · US Roadside Assistance: Used the roadside assistance option today to get my car towed and it was a good experience. The app is easy to use and provides up to date notifications via text messages so you don’t have to keep coming back to the app. I even needed to change the time given that the vehicle would be picked up and that was also easy to communicate.
  17. [R63] Safeco Mobile 3/5 · US Righttrack app does not work: The “Background refresh” option is active but greyed out on my iPhone. The same options are active for all my family member iphones. The app continues to notify of a error to activate though all Options are active. Please fix this issue.
  18. [R64] Safeco Mobile 1/5 · US Terrible tracking idea: So they decide that your phone and solely your phones gps system is sufficient enough to track “hard braking” this fails to account for the plethora of situations in which you are not at fault for having to brake harder than 8 mph a second. Wether it be a sudden stop of the person in front of you or a light changing too fast they will track it and put the blame on you. Addi
  19. [R65] Safeco Mobile 4/5 · US Breaking: Breaking is too critical while driving in city and around traffic lights.
  20. [R69] Safeco Mobile 3/5 · US What happen to right track on the app: Right track doesn’t appear on my app

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store