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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Safeco Mobile

45
User verdict / 100 High confidence Divided

The Safeco Mobile app is experiencing significant technical issues, with many users reporting crashes and login problems, despite a history of positive feedback for its ease of use and convenience.

4.8★ lifetime (192,162) Free to download since 2017 by Safeco Insurance Company of America updated 0.1 mo ago recent negative 46% 120 reviews across 1 regions
App Stability RightTrack Program Login Issues Safeco Company Issues Ease of Use (Historical) Access to Documents Compatibility Issues
5★104
4★16
3★13
2★17
1★98
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Safeco Mobile app, while historically praised for its ease of use and convenience in managing policies and payments, is currently plagued by frequent crashes, login failures, and issues with its RightTrack feature. Recent updates have not resolved these critical bugs, leading to user frustration and a noticeable decline in satisfaction. Many users also express concerns about high insurance rates and poor customer service from Safeco itself.

What users like

  • Easy to use and navigate for managing policies and paymentsR13R17R33R35
  • Convenient for accessing insurance cards and policy documentsR30R63R69R99
  • Positive experiences with Safeco customer service and claims process are reported by some usersR4R16R18R21

What users complain about

  • App frequently crashes immediately after logging in or attempting to use featuresR6R7R9R10
  • Users are unable to log in or experience issues with password changes and Face IDR28R37R41R77
  • RightTrack feature is unreliable, inaccurately tracks driving, and is perceived as a scam to deny discountsR2R5R14R20
  • Issues with accessing or saving policy documents, including ID cards and declarations pagesR25R73R111R182
  • App does not work on older iOS versions or devices, preventing access for some usersR71R89R90R91
  • General dissatisfaction with Safeco's high rates, poor claims handling, and customer serviceR8R12R15R19
  • Other bugs include payment setting issues, constant logging out during claims, and outdated policy dataR1R23R32R36

Latest update · v5.3.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We just made some updates to help the app run smoothly and get ready for future enhancements.

Recurring themes

App Stability negative
Many recent reviews report the app crashing immediately after login or during use, making it unusable for essential tasks. This contradicts the developer's notes about making the app run smoothly.R6R7R9R10
Login Issues negative
Users frequently struggle to log in, even after changing passwords, and some report issues with Face ID or being stuck on certain screens after login.R28R37R41R77
RightTrack Program negative
The RightTrack feature is a major source of frustration, with users claiming it inaccurately tracks driving behavior (e.g., hard braking from external factors, phone movement) and is designed to prevent discounts rather than reward safe driving. Some users also report the feature not appearing or working correctly.R2R5R14R20
Access to Documents negative
Reviewers report difficulties accessing, viewing, or printing insurance cards and policy declarations pages from the app, with some features like saving PDFs or viewing the back of ID cards not working.R25R73R111R182
Compatibility Issues negative
The app no longer works on older iOS versions or devices for some users, preventing them from accessing their insurance information.R71R89R90R91
Ease of Use (Historical) positive
Many users, particularly in older reviews or those not experiencing technical issues, praise the app for being easy to use, intuitive, and convenient for managing policies, payments, and accessing information.R13R17R33R35
Safeco Company Issues negative
Beyond the app, many reviews express significant dissatisfaction with Safeco's high insurance rates, poor claims handling, lack of communication, and overall customer service. This indicates a broader company issue impacting user perception.R8R12R15R19

Who it's for

This app is for Safeco policyholders who need to manage their insurance policies, make payments, or access documents. However, based on recent reviews, it is currently not recommended for users who rely on the app for critical functions due to widespread crashing and login issues R6R9R11. It is also not suitable for those using older iOS devices, as the app may no longer be compatible R71R90.

Evidence note: The recent reviews skew heavily negative, focusing on critical app functionality issues like crashes and login problems, as well as dissatisfaction with the RightTrack program and Safeco's company practices. While there are positive reviews praising ease of use, these are often general or from users not experiencing the reported technical difficulties. The high lifetime rating of 4.8 suggests a past positive experience, but the recent negative trend indicates a significant decline in app quality and user satisfaction. The developer's notes about making the app run smoothly are directly contradicted by numerous user reports of crashes and glitches.

Frequently asked

Why is the Safeco Mobile app crashing?
Many users report the Safeco Mobile app crashing immediately after logging in or attempting to use features, with some speculating a recent bug was pushed to the app R6R9R10R11.
Does the Safeco Mobile app's RightTrack feature work accurately?
Many users report that the RightTrack feature is unreliable and inaccurately tracks driving, often dinging users for normal braking or acceleration, or misinterpreting phone movement as driving events R2R14R39R70.
Can I access my insurance ID cards through the Safeco Mobile app?
While some users find it easy to access ID cards, others report issues with viewing, printing, or saving them, with features like adding to a digital wallet not fully displaying all insured names or vehicle details R63R73R182R193.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] 5/5 · US App: Easy to use
  2. [R17] 5/5 · US Easy to use!: Navigation is smooth!
  3. [R33] 3/5 · US Ease of use.: First time user, so far it’s fairly intuitive and simple.
  4. [R35] 5/5 · US Safeco App: It’s fast and easy to use!
  5. [R30] 5/5 · US Documents.: They were easy to get when I needed them. My wife asked and I delivered. Again remaining the problem solver of the family.
  6. [R63] 5/5 · US Love the app: I really love that I have access to everything in the app. I don’t have stress out to find the insurance card or keep track of the paper copy.
  7. [R69] 5/5 · US Very Helpful App: The Safeco mobile application has been a very helpful tool for me, regarding billing and policy documentation.
  8. [R99] 5/5 · US Love the app: I think having the app on your phone is extremely important these days. My son borrowed my vehicle with my permission only about a month ago. And some distracted driver ran head on into him totaled out the vehicle and he was not able to get back into the vehicle to get the insurance card. I got there within five minutes. I was able to pull up the insurance card on my phone, which was
  9. [R4] 5/5 · US Positive review of Safeco Insurance: Safeco is a great company. They have handled a couple of policies and they have been timely and fair.
  10. [R16] 5/5 · US Driver: Good insurance company
  11. [R18] 4/5 · US Representative: Outstanding job worked hard. Impeccable service received.
  12. [R21] 5/5 · US Best insurance: I love how easy, convenient and fast they work. The people are wonderful and knowledgeable. I would definitely recommend!
  13. [R6] 1/5 · US Closes every time: This app is the worst. It used to work fine for a few months and now it just closes on its own after I log in. I can’t even see my policy or billing.. nothing it just crashes and closes in seconds. Please fix it!
  14. [R7] 5/5 · US Crashes!: This app crashes like crazy on iPhone 16.
  15. [R9] 1/5 · US The app crashes 100% of the time: I am not sure if something changed, but over the past 24 hours I have had the app immediately force close ~20 times. Each time I try it's the same behavior: The app opens correctly when not logged in, but once I click continue to log in with my account, it just shuts down and closes out. I have re-installed it a few times, and restarted my phone - I am assuming
  16. [R10] 1/5 · US Was working until it’s not: Apps keeps crashing after logged in
  17. [R28] 1/5 · US I can't log in: After logging in, I can not access rightTrack
  18. [R37] 1/5 · US No value: Doesn’t remember my password, so can’t use it away from home.
  19. [R41] 2/5 · US Looks like a decent effort by Safeco developers still a few flaws: Everything worked out okay upon download and install, however my app stalled out when I was logging in and had to call customer support to resolve a user id problem. Customer service said that it’s resolved but may take a while. Positive review pending…
  20. [R77] 2/5 · US Why: Why can’t I get into my app because I don’t want to update. So inconvenient
  21. [R2] 1/5 · US Terrible tracking idea: So they decide that your phone and solely your phones gps system is sufficient enough to track “hard braking” this fails to account for the plethora of situations in which you are not at fault for having to brake harder than 8 mph a second. Wether it be a sudden stop of the person in front of you or a light changing too fast they will track it and put the blame on you. Addi
  22. [R5] 4/5 · US Breaking: Breaking is too critical while driving in city and around traffic lights.
  23. [R14] 1/5 · US RIGHT TRACK RACKET: Clearly designed to minimize discounts as much as possible. The app will ding you for completely normal breaking and acceleration in order to prevent you from getting the discount you signed up with. Don’t believe me? You’ll understand within a day of using the app.
  24. [R20] 3/5 · US Righttrack app does not work: The “Background refresh” option is active but greyed out on my iPhone. The same options are active for all my family member iphones. The app continues to notify of a error to activate though all Options are active. Please fix this issue.
  25. [R25] 4/5 · US Navigate: Hard to find policy declarations page.
  26. [R73] 1/5 · US Missing Basic Function: If you’re no longer sending out insurance cards at least let us print them from the app.
  27. [R111] 3/5 · US Can’t save documents: I select download the Declarations PDF to Files on my iPhone however there’s no option to save or change the folder and I’m trapped with no way to back out of the save screen. I have to close and restart the app.
  28. [R182] 3/5 · US Small bug: App works great, however there is an issue with adding insurance card to wallet. When you view the id card in wallet not all insured names are listed. In addition to that it says see back for insured vehicles, but there is no way to view the back of the insurance card.
  29. [R71] 1/5 · US So annoying: They require a higher phone version than I have so I can no longer access my insurance information. My mortgage company is being a jerk saying my policy has expired and I cannot access my proof that I have paid. Ridiculous.
  30. [R89] 1/5 · US No longer works with iOS 16: Guys, some of us are stuck with old devices that can't or won't upgrade to iOS 17. Please fix this.
  31. [R90] 1/5 · US No longer works on my older iPad: New update broke this app. No longer works on my older iPad and can’t download previous version of the app 😡
  32. [R91] 1/5 · US It won’t work: I have the latest version but it says I need the newest. I am glad I spotted this before I perhaps needed my documents. Very disappointed.
  33. [R8] 1/5 · US Terrible: The app is just as terrible as the company. No customer service, insanely high rates, doesn’t communicate with the department of motor vehicles.. they appear to be predatory and i perceive them as a criminal organization.
  34. [R12] 1/5 · US Uncooperative: I would never recommend this company. I have never had a satisfactory experience with them.
  35. [R15] 1/5 · US Canceled my insurance: Living in California seems to be a problem with insurance companies. I never filed a claim yet. Safeco canceled my insurance anyway and had no alternative. Granted the insurance commissioner of California is a joke and has no clue what he’s doing. However, the insurance companies need to find a solution to ensure real estate in California.
  36. [R19] 1/5 · US Review: I have written a report and they never got back to me
  37. [R1] 1/5 · US Use to work fine: Can not update my payment settings or use the delay my payments option. Will not submit. App use to work just fine now glitches galore.
  38. [R23] 1/5 · US Constant logging out: I’m trying to file a claim and I was logged out “for security purposes” twice while in the middle of actively typing out information. None of the information was saved and I am having to re-file the claim each time. Extremely stupid that this security function times you out despite ACTIVE use of the app.
  39. [R32] 4/5 · US Slow on updates, shows old agent from 2024: I have a home, umbrella , house, auto policy. I left home and Umbrella ins due to 60% increase . But on the billing rental , house, umbrella bill lumped into one pay. So i stopped auto pay, had to get in touch with agent
  40. [R36] 2/5 · US Keyboard doesn’t come up for text fields: Bugs like this should be fixed ASAP
  41. [R11] 1/5 · US App crashing: Currently the app crashes immediately after signing in.
  42. [R39] 1/5 · US SCAM!! Right Track to charge you more MONEY!: SCAM!! The right track app isn’t set up to give you a discount for safe driving. It’s set up to find another way for insurance to charge you more. I drive like a grandma and had perfect driving for 200 miles. One person ran a stop sign which I had to slam my brake to not hit them. It gave dropped my score to 85 from “hard braking”. Now at 700 miles lat
  43. [R70] 1/5 · US Right Track not Reliable: If you are using Right Track to monitor safe driving through Safeco, you need to be aware that if your phone is moving around in car, it will ding you for hard braking or fast acceleration. This needs to be fixed.
  44. [R193] 3/5 · US Home insurance: Home Insurance does not show on the App Unable to print ID cards ?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store