Esurance Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R39] 5/5 · US couldn’t ask for more: Esurance has been great, I’ve been using them for years and haven’t had any issues with their customer service.. I’ve heard of other insurance company’s jacking up the premiums every renewal, but Esurance has been great by not doing that so far and I mean I’ve had them for a while now. I couldn’t ask for a better insurance company right now.. I’m a real person btw LoL
2. [R130] 5/5 · US Love: I had a few insurance company’s thru out my driving years and I always have to search for new insurance typically after a year or two due to there rates always starting low and then going up so far I believe this is my second year with this insurance company and my rate did not go up it actually went down I must say so far I might have found my last insurance company ..! 👍👍⭐️⭐️⭐️⭐️
3. [R161] 5/5 · US Car insurance: Best prices exceptional
4. [R163] 5/5 · US New member: I have been calling for days for new insurance and have been told crazy amounts so I went online same thing. Been with progressive three years they dropped me after they said they got the payment. They didn’t get it cause my card was turned off but told me they did. I tried the next week to pay it again nope they dropped me. So my son told me about you guys I went online. And omg you m
5. [R17] 5/5 · US 2017 Challenger: We had a flat tire and needed the spare put on. Total time from first contact to completion was approximately 21 minutes! Now that’s what I call service. !!!!
6. [R21] 5/5 · US Road side assistance and customer service.: I am so glad I switched to Esurance. The app is easy to navigate and the customer experience has been amazing. The employees are competent, kind and friendly. It is so hard to find that these days.
7. [R23] 5/5 · US Very impressed: I was very impressed with the quality of roadside assistance I received from both customer service and from the person that they sent to get my car back on the road. If I could rate higher than a 5 I would say the service was a 10.
8. [R44] 5/5 · US Roadside Assistance: Used the roadside assistance option today to get my car towed and it was a good experience. The app is easy to use and provides up to date notifications via text messages so you don’t have to keep coming back to the app. I even needed to change the time given that the vehicle would be picked up and that was also easy to communicate.
9. [R34] 4/5 · US Does exactly we need it to: Esurance makes managing my insurance so much easier! The app is user-friendly, with clear navigation and access to everything I need, from policy details to ID cards and claims. Filing a claim is straightforward, and the updates keep me informed every step of the way. My only reason for giving four stars instead of five is that the app occasionally lags or crashes, whic
10. [R127] 5/5 · US Awesome Customer Service: Bob was really helpful, getting my insurance going. Thank you so much.
11. [R38] 3/5 · US It does what it’s supposed to: The Esurance app gets the basics done, but there’s room for improvement. It’s user-friendly and straightforward for managing policies, accessing ID cards, and filing claims. However, it can be glitchy at times, with slow loading screens or crashes when trying to update information. The claims process is decent, but it lacks real-time updates or clear timelines, whic
12. [R97] 3/5 · US The app works: The app does what you need it to. Also nice to have an easy way to digitally access your ID card when needed. Biggest issue I ever had with the app was logging in. Sometimes it just wouldn’t take like it was supposed to for no real reasoning. It was rare but it was frustrating when it would happen. Taking two stars because of Esurance apart from the app. I guess I should only rate
13. [R133] 5/5 · US Donna Green: I love this app because it allows you do many options online to handle all of my insurance needs.
14. [R137] 5/5 · US Great accessibility: Thanks for having easy access declarations and information
15. [R134] 5/5 · US Logging in: So easy to login with facial recognition. Simple to look for anything. Great app for insurance
16. [R6] 1/5 · US Not A Big Fan: -Never receive any notifications that are enabled in the app (payment updates, renewals, etc) -It won’t update my finger passcode after updating it multiple times. So I have to manually put the passcode in. -Keeps crashing after multiple updates.
17. [R10] 3/5 · US Payment screen crashes app: Can't make any changes. Have tried a clean install and restarting my phone.
18. [R15] 1/5 · US Probletmatic: App works when it wants. I can log on, look at everything, but when I click on "pay now" it boots me out of the app.
19. [R24] 1/5 · US App keeps crashing: Cannot login.
20. [R2] 1/5 · US Worst app ever: This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.
21. [R3] 1/5 · US Can’t login in: Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!
22. [R4] 1/5 · US Authenticator doesn’t work: App constantly asks for multifactor authentication but never sends codes. You have to call and then they’ll tell you it’s related to a system update. What is the point of a mobile app that you have to call and then to gain access to?
23. [R9] 1/5 · US Cannot access: To log in it requires a 6-digit code but it never sends the code. Tried text, email, then text again. Waited several minutes each time to see if the code would arrive. App is useless if you can’t access it.
24. [R7] 4/5 · US Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
25. [R22] 1/5 · US Hilariously incompetent: Roadside assistance on the app bombs out every time I try to use it. You’re connected to someone in India.
26. [R60] 1/5 · US Company AND app: Roadside assistance doesn’t work YOU WILL HAVE TO CALL IN ! The app alone is bland and doesn’t provide much information , perks etc.
27. [R47] 1/5 · US App only written for their Auto policies: If you have other insurance with Esurance, this app was not written for you.
28. [R49] 1/5 · US APP just tells me to go to their website.: I try to look up my insurance info in the APP and it just says “go to the website”. The on the website it says I need to disable my pop blocker. I don’t even have one installed!!
29. [R54] 2/5 · US All coverages in a policy: I have renter’s insurance every time I ask for an extension that insurance is canceled and I have to reschedule it for service because of this my policy goes up without notice in writing or on the app so I don’t know what I am paying for
30. [R61] 1/5 · US Links to web: Way too many activities link to the web. Geico lets me do all of these things within their app. How can Esurance (a company “born online”) not? You can do better.
31. [R20] 2/5 · US Can’t login, big problem if I was pulled over by a cop.: Policy is great. The application was great. It started off by me having Face ID enabled. Then I changed my PW. Everytime Face ID was enabled it would enter my old password. I disabled it and then would manually enter the new and correct PW. So annoyed with not being able to use faceId, I deleted the app and reinstalled it. Now I cannot acces
32. [R25] 1/5 · US Latest update broke app: No longer able to login to using Face ID or u/p. Immediately closes after Face ID is done scanning or hitting enter on after entering password.
33. [R52] 1/5 · US Face ID: Everything works fine enough, but face ID hasnt worked for months. Every time, it'll read my face, enter my password, then give a pop up saying "you need to re-enter the username and password combo" until i MANUALLY enter the same exact password. Good app, but really irritating bug when almost every other app has this figured out. No option to report a bug in the app either.
34. [R53] 1/5 · US Claims section doesn't work: The claims section of this app doesn't work at all.
35. [R55] 1/5 · US Is this the worst app ever?: Can someone find a worse app than this one? Want to look something up? Crashes. Want to pull up a claim? Crashes. Speak to a human? Good luck. Did you call during business hours? Not theirs. But they are quick to take my money!
36. [R58] 2/5 · US App Glitches: Can’t save Accident information, the app always closes out.
37. [R1] 1/5 · US Scam: I was given an car insurance without a driver !! They assured me it was fine !! Few months later after taking thousands of my money !they told me that i couldn’t have my insurance without an driver license? Even tho they were very fine with that at the beginning.. do i get my money back since i was played ?
38. [R45] 1/5 · US Poor consumer service, high rates: High insurance rates and then when something happens to your car you can’t get ahold of anyone. No one answers the phone or there emails. Going on 3 weeks with no car and still haven’t gotten anywhere. Also highs rates with barely any pay out when you need it. Go with something else for sure.
39. [R50] 1/5 · US Basura de personal: Tengo un mes que tuve un accidente y ningunos de las personas asignadas a mi caso no me responde ni los mensajes ni el correo tampoco las llamadas.
40. [R51] 1/5 · US Avoids At alll Cost: Made my payment 500 plus wanted to cancel policy refund me 100
41. [R57] 3/5 · US Almost perfect: Just two issues to get to 5 stars 1. App does not work in landscape mode on my iPad so I cannot use my Magic Keyboard to view the app. I tried to get apple to fix it on their os but they dont see it as an issue for them. 2. The support link just goes to the Esurance website? How am I suppose to get help with the esurance app from the esurance website? All the support is for esur
42. [R124] 4/5 · US App doesn’t fit the zoom display mode: This app doesn’t fit the zoom display mode with Apple iPhone 13 pro max with iOS 15.3.1
43. [R138] 4/5 · US Overall good; needs landscape mode on iPad.: Needs landscape mode on iPad.
44. [R29] 1/5 · US App Crashes: Used to be a great app but for the past 2 weeks it crashes when you login. I've deleted the app and reinstalled it. I've done the update and it still happens. Hopefully it gets fixed soon.
45. [R33] 1/5 · US App is now crashing at launch: When j open the app, it crashes after logging in with username and password or FaceID. Uninstalled, restarted phone, and reinstalled. Same result.
46. [R132] 3/5 · US Multiple policy: You cannot view motorcycle policy in App.
47. [R152] 4/5 · US Motorcycle: Everything is great, besides the use for multi-plans and motorcycles. App doesn’t support making changes to motorcycles insurance policy’s.