Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Esurance Mobile vs Travelers Mobile

Esurance Mobile 4.8★ · Free to download 65
Winner Esurance Mobile
Travelers Mobile 4.7★ · Free to download 35

Esurance Mobile is the better choice for roadside assistance and general policy management, despite recent app stability issues, while Travelers Mobile struggles significantly with billing and app reliability.

Full reviews: Esurance Mobile · Travelers Mobile

Esurance Mobile generally provides a user-friendly experience for policy management and excellent roadside assistance, though recent updates have caused login and crashing issues. Travelers Mobile, in contrast, faces severe and widespread problems with its billing system, app login, and overall reliability, leading to significant user frustration.

Head to head

Features & Functionality edge: Esurance MobileR5R6R11R14
Esurance Mobile Esurance Mobile offers essential features like policy management, ID card access, and claims filing, which are generally straightforward R6R14. Roadside assistance is a standout feature, frequently praised for its speed and efficiency R5R11R26R32. However, some users report limitations, such as not being able to add family members for roadside assistance or view all policy types like motorcycle insurance within the app .
Travelers Mobile Travelers Mobile allows users to manage policies and make payments, with some appreciating the ease of updating account information . However, the app is criticized for lacking features like adding ID cards to Apple Wallet and providing minimal details on claim status . Many users also report that the app's core functions, like viewing policy documents or accessing information, simply don't load or work .
Ease of Use & Reliability edge: Esurance MobileR2R3R4R5
Esurance Mobile Esurance Mobile is often described as user-friendly and easy to navigate R8R14. However, recent updates have introduced significant reliability issues, including frequent app crashes upon launch or login R3R16, problems with Face ID R45, and persistent login failures due to authentication codes not being sent or incorrect password prompts R4R7R10. Roadside assistance, when it works, is highly efficient R5R11R26R32, but some users report the request function failing in the app R2.
Travelers Mobile Travelers Mobile is generally found to be easy to navigate by some , but a widespread system upgrade has led to severe and consistent reliability problems. Users frequently report being unable to sign in, with the app loading indefinitely, displaying error messages, or reverting to the login screen . Many experience pages not loading correctly, freezing, or displaying wonky graphics . The app's unreliability is a major concern, especially for urgent needs .
Billing & Payments edge: Esurance MobileR3R4R6R16
Esurance Mobile Esurance Mobile's payment section is functional R6, but some users report issues with the payment screen crashing the app R3R37 or difficulty finding an easy payment button R4. There are also reports of not receiving payment update notifications R16.
Travelers Mobile Travelers Mobile has significant and widespread issues with billing and payments, often cited as a reason for switching companies. Users report autopay failures, incorrect charges, and difficulty making payments online or via the app . Many experienced issues after a system upgrade, leading to missed payments, past due statuses, and financial stress . There's also a controversial $4 monthly charge for autopay .
Customer Support edge: Esurance MobileR2R8R9R17
Esurance Mobile Esurance Mobile users generally praise the customer service as competent, kind, and friendly R8R17. However, some report issues with roadside assistance directing them to non-Esurance representatives and long hold times R2. The in-app support link is criticized for only leading to the general Esurance website, not app-specific help R9.
Travelers Mobile Travelers Mobile users frequently report poor customer service, with long wait times, unreturned calls, and difficulty resolving issues . The chat option is described as useless, lacking the ability to connect to a real person . Many feel unsupported, especially during billing system issues .
Pick Esurance Mobile if

You prioritize reliable roadside assistance and a generally user-friendly interface for policy management, and are willing to tolerate occasional app glitches or login issues that may require workarounds R5R8R11R14.

Pick Travelers Mobile if

You are already a Travelers customer and are satisfied with their insurance policies, despite significant app and billing challenges .

Evidence note: Esurance Mobile's recent reviews are heavily skewed by app crashing and login issues following updates, which contrasts with its higher lifetime rating. Travelers Mobile's reviews indicate deep-seated problems with billing and app functionality that appear to be ongoing and widespread, significantly impacting user experience.

Frequently asked

Which app is better for roadside assistance?
Esurance Mobile is significantly better for roadside assistance, with many users praising its quick response times and efficient service, often reporting assistance arriving within 21-30 minutes R5R11R26R32.
Do either of these apps have issues with logging in?
Both apps have significant login issues, but Esurance Mobile's problems often stem from authentication codes not being sent or Face ID failures R7R10R22R45, while Travelers Mobile users frequently report the app getting stuck on loading screens or error messages after a system upgrade, preventing access entirely .
Which app has better billing and payment functionality?
Esurance Mobile has a more functional payment system, although some users report occasional crashes or difficulty finding the payment option R3R4R6R37; Travelers Mobile, however, has widespread and severe billing issues, including autopay failures, incorrect charges, and an inability to process payments, especially after a recent system upgrade .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Esurance Mobile 5/5 · US 2017 Challenger: We had a flat tire and needed the spare put on. Total time from first contact to completion was approximately 21 minutes! Now that’s what I call service. !!!!
  2. [R6] Esurance Mobile 3/5 · US It does what it’s supposed to: The Esurance app gets the basics done, but there’s room for improvement. It’s user-friendly and straightforward for managing policies, accessing ID cards, and filing claims. However, it can be glitchy at times, with slow loading screens or crashes when trying to update information. The claims process is decent, but it lacks real-time updates or clear timelines, whic
  3. [R11] Esurance Mobile 5/5 · US Very impressed: I was very impressed with the quality of roadside assistance I received from both customer service and from the person that they sent to get my car back on the road. If I could rate higher than a 5 I would say the service was a 10.
  4. [R14] Esurance Mobile 4/5 · US Does exactly we need it to: Esurance makes managing my insurance so much easier! The app is user-friendly, with clear navigation and access to everything I need, from policy details to ID cards and claims. Filing a claim is straightforward, and the updates keep me informed every step of the way. My only reason for giving four stars instead of five is that the app occasionally lags or crashes, whic
  5. [R2] Esurance Mobile 4/5 · US Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
  6. [R3] Esurance Mobile 3/5 · US Payment screen crashes app: Can't make any changes. Have tried a clean install and restarting my phone.
  7. [R4] Esurance Mobile 1/5 · US Worst app ever: This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.
  8. [R16] Esurance Mobile 1/5 · US Not A Big Fan: -Never receive any notifications that are enabled in the app (payment updates, renewals, etc) -It won’t update my finger passcode after updating it multiple times. So I have to manually put the passcode in. -Keeps crashing after multiple updates.
  9. [R8] Esurance Mobile 5/5 · US Road side assistance and customer service.: I am so glad I switched to Esurance. The app is easy to navigate and the customer experience has been amazing. The employees are competent, kind and friendly. It is so hard to find that these days.
  10. [R9] Esurance Mobile 3/5 · US Almost perfect: Just two issues to get to 5 stars 1. App does not work in landscape mode on my iPad so I cannot use my Magic Keyboard to view the app. I tried to get apple to fix it on their os but they dont see it as an issue for them. 2. The support link just goes to the Esurance website? How am I suppose to get help with the esurance app from the esurance website? All the support is for esur
  11. [R17] Esurance Mobile 5/5 · US couldn’t ask for more: Esurance has been great, I’ve been using them for years and haven’t had any issues with their customer service.. I’ve heard of other insurance company’s jacking up the premiums every renewal, but Esurance has been great by not doing that so far and I mean I’ve had them for a while now. I couldn’t ask for a better insurance company right now.. I’m a real person btw LoL
  12. [R26] Esurance Mobile 5/5 · US Roadside Assistance: Used the roadside assistance option today to get my car towed and it was a good experience. The app is easy to use and provides up to date notifications via text messages so you don’t have to keep coming back to the app. I even needed to change the time given that the vehicle would be picked up and that was also easy to communicate.
  13. [R32] Esurance Mobile 5/5 · US Roadside assistance: I hit a pothole with my Volvo S60 and blew out my low profile Perelli tire in the front it ripped the sidewalk 3 inches up. I was able to pull over into a bank parking lot and go to the app for assistance. Super easy clicked on roadside assistance and within 30 minutes they were there to change my tire put my spare on and I was on my way! Could be happier with the service. I h
  14. [R7] Esurance Mobile 1/5 · US Can’t login in: Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!
  15. [R10] Esurance Mobile 1/5 · US Authenticator doesn’t work: App constantly asks for multifactor authentication but never sends codes. You have to call and then they’ll tell you it’s related to a system update. What is the point of a mobile app that you have to call and then to gain access to?
  16. [R22] Esurance Mobile 1/5 · US Cannot access: To log in it requires a 6-digit code but it never sends the code. Tried text, email, then text again. Waited several minutes each time to see if the code would arrive. App is useless if you can’t access it.
  17. [R45] Esurance Mobile 2/5 · US Can’t login, big problem if I was pulled over by a cop.: Policy is great. The application was great. It started off by me having Face ID enabled. Then I changed my PW. Everytime Face ID was enabled it would enter my old password. I disabled it and then would manually enter the new and correct PW. So annoyed with not being able to use faceId, I deleted the app and reinstalled it. Now I cannot acces
  18. [R37] Esurance Mobile 1/5 · US Probletmatic: App works when it wants. I can log on, look at everything, but when I click on "pay now" it boots me out of the app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store