Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Travelers Mobile

30
User verdict / 100 High confidence In trouble

The Travelers Mobile app is currently experiencing significant issues, particularly with billing, account access, and overall functionality, despite some users reporting positive experiences with customer service and policy management.

4.7★ lifetime (122,487) Free to download since 2010 by The Travelers Indemnity Company updated 1.0 mo ago recent negative 74% 120 reviews across 1 regions
Billing Issues App Functionality & Access Customer Service System Upgrades Policy Management Apple Wallet Integration
5★39
4★5
3★20
2★28
1★158
recent reviews across 1 regions, vs the 4.7★ lifetime average

Recent reviews for Travelers Mobile indicate a sharp decline in user satisfaction, primarily due to widespread problems with the app's billing system, login failures, and inability to display policy information. While some users praise the company's customer service and ease of certain online tasks, the majority report a frustrating and unreliable app experience.

What users like

  • Customer service is often helpful and responsive when contacted directlyR20R42R52R190
  • Some users find the app easy to navigate and user-friendly for basic tasksR75R86R90R151
  • Changing account information online is reported as easy by someR24R49
  • The app can be useful for making payments when it functions correctlyR42R193R209

What users complain about

  • Widespread issues with app login and account accessR1R4R6R8
  • Significant problems with autopay and billing, including missed payments, double payments, and incorrect chargesR2R7R9R11
  • App is frequently glitchy, slow, freezes, or crashesR52R55R56R75
  • Inability to view or access policy documents and ID cards within the appR3R39R40R43
  • Lack of Apple Wallet integration for ID cards, which was previously availableR53R82R146R179
  • Difficulty contacting customer service, with long wait times and unreturned callsR5R10R11R18
  • Recent system upgrades have caused many of the current problemsR1R7R9R12
  • Insurance rates are perceived as high or have significantly increased for some usersR21R25R30R31

Latest update · v9.5.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Minor bug fixes and improvements

Recurring themes

Billing Issues negative
Many users report severe problems with billing, including autopay not working, payments not being reflected, double charges, and receiving incorrect bills. This often leads to policy cancellation threats or financial strain. Some also mention an unnecessary $4 autopay fee.R2R7R9R11
App Functionality & Access negative
A significant number of reviews highlight issues with logging in, the app not loading, freezing, crashing, or being generally slow. Users frequently cannot access policy documents, ID cards, or even see their policies listed. The developer's notes mention 'minor bug fixes and improvements', but recent reviews contradict this, indicating ongoing and severe functionality issues.R1R4R6R8
Customer Service mixed
While many users report extreme difficulty reaching customer service, with long wait times and unreturned calls, others praise the support they received, describing representatives as amazing, helpful, and providing great service.R5R10R11R18
System Upgrades negative
Many of the reported issues, especially with billing and account access, are attributed by users to recent system upgrades by Travelers. Users feel these upgrades have negatively impacted their experience rather than improved it.R1R7R9R12
Policy Management mixed
Some users find it easy to change account information or manage multiple policies within the app. However, others report delays in new vehicles showing up or old ones remaining, and issues with policy documents.R3R24R40R44
Apple Wallet Integration negative
Several users express frustration that the app no longer allows adding ID cards to Apple Wallet, a feature that was previously available and is offered by competitors.R53R82R146R179

Who it's for

This app is for existing Travelers insurance customers who need to manage their policies and make payments, but it is currently unreliable for many due to significant technical issues. It is not for users who prioritize seamless app functionality, consistent autopay, or easy access to digital ID cards R1R9R39.

Evidence note: The recent reviews skew heavily negative, with a 0.744 recent-negative signal. This contrasts sharply with the lifetime rating of 4.7, indicating a significant recent decline in user experience, likely due to the reported system upgrades. The evidence for positive points is less prevalent in the recent sample but still present, often alongside complaints about the app's current state.

Frequently asked

Why can't I log into the Travelers app?
Many users are currently unable to log into the Travelers app due to various issues, including endless loading screens, system upgrade messages, and incorrect pin errors, preventing access to their accounts R1R4R6R36.
Does the Travelers app support Apple Wallet for ID cards?
No, the Travelers app currently does not support adding ID cards directly to Apple Wallet, a feature that was previously available and is missed by many users R53R82R146R179.
Are there problems with autopay on the Travelers app?
Yes, many users report significant problems with autopay, including payments not being withdrawn on time, double payments, and incorrect billing amounts, often leading to policy delinquency notices R2R7R13R16.
Can I view my policy documents in the Travelers app?
Many users report difficulty or inability to view policy documents and ID cards within the app, with some stating the app does not display any policy information at all R3R39R40R43.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R20] 5/5 · US Great company,!: Travelers can s a great company. Reputable adjusters, speedy claim adjusters and just an overall great company todo business with Pam Strickland
  2. [R42] 5/5 · US Carla Backus: I appreciate the support when I call for assistance the website mobile payment is easy peasy
  3. [R52] 3/5 · US App: Original rating: Glitchy to a point where I was concerned that my auto pay may have been deleted. The app needs to be fixed. May be better off getting a new insurance company. Customer service rep I spoke to was amazing, hopefully everything fixed
  4. [R190] 5/5 · US Great full: As a government employee I went without a paycheck during the shutdown. Travelers let me wait to pay my car insurance till I got paid without late fees and continued to provide me and my family with auto insurance. Thank you for the great customer service.
  5. [R75] 3/5 · US It’s an OK app: This app is easy to navigate but lately when I try to look at things the app shakes and freezes. I have to keep logging out and logging back in several times for it to work properly.
  6. [R86] 5/5 · US My Travelers experience: The app was easy to use and very user friendly. I will use it in the future.
  7. [R90] 5/5 · US Painless process: Love having my car and renters ins in the same place paying yearly is so quick and easy
  8. [R151] 5/5 · US Good: So far, so good. Easy to navigate the app. No files claimed to date so can’t comment on that.
  9. [R24] 5/5 · US Love the service: Have had wonderful service with the accounts I have with Travelers. Recently had to change my account number. It was easy to do right on line. Other companies I had made it so difficult and time consuming.
  10. [R49] 5/5 · US Thank You: Thank you for making my request to change my account information online without issues.
  11. [R193] 5/5 · US Exceptional Insurance Company & Great App: I’ve been with Travelers for at least five years now and have always received exceptional assistance, fantastic coverage and fast & satisfying turnarounds on any claims or issues I’ve had. I honestly don’t think I will ever switch to a different insurance company even if I’m offered better savings. THAT’S how great this company is … truly worth every pe
  12. [R209] 5/5 · US Always great!: The ease of the app and being able to make payments is awesome. I needed a tow a couple of weeks ago, and that was just as easy! A couple of clicks away and it was done. Thank you for making it so user friendly 🙌
  13. [R1] 1/5 · US App issues: App won’t let me sign in. just loads, tells me they upgraded their system and then brings back up the log in screen. joke of a company. I will be switching
  14. [R4] 1/5 · US Horrible: Can’t get into the app
  15. [R6] 1/5 · US Dissatisfied: Recently purchased home owners insurance through Travelers and have not been able to access my account with their App.
  16. [R8] 1/5 · US Garbage: App has never loaded anything ever.
  17. [R2] 2/5 · US Autopay stinks: Autopay is cumbersome and works poorly. Should pick the appropriate date to pay balance automatically.
  18. [R7] 1/5 · US Sent ach payments in full end of may 2026 and you still have not reflected on my account-: Sent bank ach debits with transaction number to my agent and still have not reflected on my account. I understand you went through a billing update but this is no excuse for losing my payments. Even after sending my bank debit info you still have not reflected my payments. So wrong to conduct business like t
  19. [R9] 2/5 · US Can’t get past billing issue pop up!!!: We can’t wait to be off Travelers in a week! This app has become a joke! In 3 months Travelers became the worst insurance and mobile app ever. The billing error pop up won’t go away and can’t login because it keeps popping up. Not to mention our billing is a disaster with Travelers with this switch over. Horrible billing!!! Worse app!!! Can’t wait to be with
  20. [R11] 1/5 · US Poor Customer Service: I have been trying to get ahold of anyone. Even my agent and no one has returned my calls. The billing issue that happened recently has screwed over my finances and has left my account in the negative. I am very frustrated. I have never missed a payment and suddenly I’m being charged two months at once!
  21. [R55] 1/5 · US App crash consistently: Can’t even have the opportunity to pay my bills on the app with the app crashing within seconds
  22. [R56] 1/5 · US App Is Slow: App doesn’t appear to hold account information. Have to reset each time.
  23. [R3] 1/5 · US Policy documents: Delay on policy documents
  24. [R39] 1/5 · US Can’t do basic tasks online in the year 2026.: This unreliable, unusable app (and mobile web) is a major reason why we are going to evaluate other insurance companies when our policies are up. Couldn’t download any ID cards in app or online when at the dealership buying a new vehicle five days ago, and issue is still not fixed. Couldn’t add the new vehicle to my policy without hitting an error mes
  25. [R40] 1/5 · US Worst Utility App Ever: Can’t access documents on time.
  26. [R43] 1/5 · US Awful: You can’t even look up your policy in the app. It’s completely useless.
  27. [R53] 1/5 · US No longer adds to Apple wallet: When I first got travelers insurance, the app made it so easy to add to Apple wallet. Since last year there is no option to add to Apple wallet which was okay since they had an option to view cards offline. Now that option is also gone and you have to sign in just to see your ID card.
  28. [R82] 3/5 · US Apple Wallet compatibility: Hey Travelers! The mobile app should be upgraded to support adding ID cards directly to Apple wallets.
  29. [R146] 3/5 · US Apple Wallet ID cards: Can you please add an option to add ID cards to Apple wallet? This would make things much easier.
  30. [R179] 3/5 · US Almost There: The overall navigation is simple enough. The big miss for me is not having the ability to add my id card to Apple Wallet like other insurance providers.
  31. [R5] 1/5 · US Really care about customers: VERY FRUSTRATING! You have issues and make it 100% difficult for customers to contact you to resolve issues.
  32. [R10] 1/5 · US I don’t know: It’s been a few days and I’ve been trying to reach customer service for a few hours. The app and website never seem to work.
  33. [R18] 1/5 · US Poor customer service: Payment processing online was unavailable for several days. Calling customer service had extremely long wait times. Message on website said travelers upgraded billing policy but no accounts would be affected during upgrade by company however my account went into a PAST DUE STATUS because I was unable to process my payment online or via phone.
  34. [R12] 1/5 · US Won’t load: Travelers upgraded their billing system and removed my policies from view on the website. The app doesn’t want to load.
  35. [R21] 3/5 · US Mediocre: The app needs improvement and rates lowered
  36. [R25] 1/5 · US Happy to Leave: My premium more than doubled with no accidents and a clean driving record. You’ve lost a customer.
  37. [R30] 1/5 · US Horrible: This company is completely corrupt ! They dropped my home insurance without me knowing. I paid 650.00 for 8 years and they tried to increase my annual premiums to 5,000 dollars. It took me 3 months and about 40 phone calls to finally get to a supervisor who could see what happened. Policy reinstated but still at 1850.00 a year.
  38. [R31] 1/5 · US Just bad: Can’t get my payments right can’t take the payments as instructed. Insurance has risen 30% in two years with zero claims in 20 years. I’m leaving Travellers and I’d recommend everybody else to do the same. There is cheaper insurance out there.
  39. [R44] 2/5 · US Policy details not on App: I have multiple policies with Travelers. The app only list 2of 3 policies I have. I am not able to access details of my home policy
  40. [R36] 1/5 · US Log in: Can’t even log into the app. Even with my username and password correct they still have to send me a code through text or call but say the codes don’t match. Tried for 30 minutes and I’m tired of it.
  41. [R13] 1/5 · US Auto policy: Could not give payment to representative on call. This is not the first time I have to call travelers insurance about my auto payment not being taken out on due date on the 5th of each month. I’m sorry I will have to get another insurance company.
  42. [R16] 1/5 · US Travelers Billing Sucks: Absolutely incompetent and untrustworthy. Although customer service promised me on June 18th that the mistake they made by billing me for 3 months would be reversed they didn’t do it. They told me to pay the monthly amount on due date of July 3rd and when I attempted to do so it would only allow me to pay the erroneous 3 month charge or risk policy cancellation. I will be

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store