Esurance Mobile vs Liberty Mutual Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] Esurance Mobile 3/5 · US Payment screen crashes app: Can't make any changes. Have tried a clean install and restarting my phone.
2. [R4] Esurance Mobile 1/5 · US Worst app ever: This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.
3. [R7] Esurance Mobile 1/5 · US Can’t login in: Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!
4. [R10] Esurance Mobile 1/5 · US Authenticator doesn’t work: App constantly asks for multifactor authentication but never sends codes. You have to call and then they’ll tell you it’s related to a system update. What is the point of a mobile app that you have to call and then to gain access to?
5. [R2] Esurance Mobile 4/5 · US Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
6. [R5] Esurance Mobile 5/5 · US 2017 Challenger: We had a flat tire and needed the spare put on. Total time from first contact to completion was approximately 21 minutes! Now that’s what I call service. !!!!
7. [R8] Esurance Mobile 5/5 · US Road side assistance and customer service.: I am so glad I switched to Esurance. The app is easy to navigate and the customer experience has been amazing. The employees are competent, kind and friendly. It is so hard to find that these days.
8. [R11] Esurance Mobile 5/5 · US Very impressed: I was very impressed with the quality of roadside assistance I received from both customer service and from the person that they sent to get my car back on the road. If I could rate higher than a 5 I would say the service was a 10.
9. [R6] Esurance Mobile 3/5 · US It does what it’s supposed to: The Esurance app gets the basics done, but there’s room for improvement. It’s user-friendly and straightforward for managing policies, accessing ID cards, and filing claims. However, it can be glitchy at times, with slow loading screens or crashes when trying to update information. The claims process is decent, but it lacks real-time updates or clear timelines, whic
10. [R14] Esurance Mobile 4/5 · US Does exactly we need it to: Esurance makes managing my insurance so much easier! The app is user-friendly, with clear navigation and access to everything I need, from policy details to ID cards and claims. Filing a claim is straightforward, and the updates keep me informed every step of the way. My only reason for giving four stars instead of five is that the app occasionally lags or crashes, whic
11. [R19] Esurance Mobile 2/5 · US Very limited app: I can’t add other family members so that they too have the option to get roadside assistance if I am unavailable. Chat option is completely useless, it doesn’t understand the simplest prompts and gives no option to contact a real person.
12. [R24] Esurance Mobile 3/5 · US The app works: The app does what you need it to. Also nice to have an easy way to digitally access your ID card when needed. Biggest issue I ever had with the app was logging in. Sometimes it just wouldn’t take like it was supposed to for no real reasoning. It was rare but it was frustrating when it would happen. Taking two stars because of Esurance apart from the app. I guess I should only rate
13. [R37] Esurance Mobile 1/5 · US Probletmatic: App works when it wants. I can log on, look at everything, but when I click on "pay now" it boots me out of the app.
14. [R61] Liberty Mutual Mobile 1/5 · US Where is Contact Us Information?: Can’t believe that there is no information about how to contact you in the app. Cannot setup auto payment. Billing is incorrect but can’t reach anyone to fix it.
15. [R17] Esurance Mobile 5/5 · US couldn’t ask for more: Esurance has been great, I’ve been using them for years and haven’t had any issues with their customer service.. I’ve heard of other insurance company’s jacking up the premiums every renewal, but Esurance has been great by not doing that so far and I mean I’ve had them for a while now. I couldn’t ask for a better insurance company right now.. I’m a real person btw LoL
16. [R20] Esurance Mobile 5/5 · US Sicara Evans: I’ve been with Esurance for some years now, I absolutely love this insurance company. I’m definitely a satisfied customer they for sure deserve a five star rating.
17. [R12] Esurance Mobile 3/5 · US Glitch within app: When I click on the drive sense option within the Esurance app, it glitches out and keeps shutting down on me.
18. [R63] Liberty Mutual Mobile 3/5 · US Intrusive: Feeling like too many allow on settings and access given in order to opt into program, feels intrusive
19. [R66] Liberty Mutual Mobile 3/5 · US 24/7 Precise Location Req’d for RightTrack - not cool: Very disappointed the safe driving discount requires nonstop access to your precise location, especially since I work from home and don’t drive for days. An invasion of privacy to see your customers’ location 24/7! Find a better way. Also, you’re killing my phone battery.
20. [R73] Liberty Mutual Mobile 1/5 · US RightTrack: Right track app counts point off even if you use hands free to answer phone calls. If you have Apple car play you can text and do anything you want from the car screen. I just started count everything as passenger if I have to use my phone during that drive.
21. [R26] Esurance Mobile 5/5 · US Roadside Assistance: Used the roadside assistance option today to get my car towed and it was a good experience. The app is easy to use and provides up to date notifications via text messages so you don’t have to keep coming back to the app. I even needed to change the time given that the vehicle would be picked up and that was also easy to communicate.
22. [R64] Liberty Mutual Mobile 1/5 · US Has the worst bill pay system: Not only does the application have the worst bill paying system I’ve ever seen in my life, but the website is just as bad typically I move my money around different accounts, but there is legit no way to just pay a bill even with the auto pay bill feature if you wanted to manually pay your bill, you have to jump through a ton of hoops, I don’t recommend this for anyo
23. [R72] Liberty Mutual Mobile 3/5 · US Billing: The app works fine. I just hate that I can’t pay my bill using the app. I gotta call in or set up autopay.
24. [R21] Esurance Mobile 3/5 · US password?!?: for the love of god i've had to change my password on this app 5 times in the last 4 days. it keeps telling me my passwords are wrong even if i type it in right after changing it! helloooo?
25. [R22] Esurance Mobile 1/5 · US Cannot access: To log in it requires a 6-digit code but it never sends the code. Tried text, email, then text again. Waited several minutes each time to see if the code would arrive. App is useless if you can’t access it.