Liberty Mutual Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R7] 5/5 · US Great insurance, great service, easy app: We switched from Farmers and couldn’t be happier! The premiums are half what we were paying, the service is great.
2. [R16] 5/5 · US Easy and functional!: Most apps aren’t intuitive- you have to dig for the info. Not this one! It’s easy to navigate, fast, and provides all the information you would need/expect!
3. [R17] 5/5 · US App: Love the app it’s easy to use
4. [R23] 5/5 · US Excellent App: The Liberty Mutual Mobile App is easy to use and so beneficial. I can find everything I’m looking for in the Liberty Mutual Mobile App. I highly recommend Liberty Mutual Insurance! It is outstanding. The App is excellent to use.
5. [R64] 5/5 · US Great for signing documents through: Very easy to sign documents through the app, the mobile friendly version was easy to see.
6. [R24] 5/5 · US Thank you!: I can finally make changes to my account without my agent! 👍🏼
7. [R33] 5/5 · US Making changes to my policy was a snap using the app 😃: Making a change was quick and easy. Ashley is great at her job.
8. [R79] 5/5 · US Great App: This app makes it so simple to upgrade policies and make changes. I love having it at my fingertips!
9. [R13] 5/5 · US Quick to answer on a claim: Response and professionalism is great
10. [R43] 5/5 · US Claim: Latonya was very polite, respectful, and professional! Thank you Latonya!
11. [R75] 5/5 · US this website is easy to figure out: I like that I can add all the information here and also pictures and videos and get to explain my side of what happened
12. [R9] 3/5 · US 24/7 Precise Location Req’d for RightTrack - not cool: Very disappointed the safe driving discount requires nonstop access to your precise location, especially since I work from home and don’t drive for days. An invasion of privacy to see your customers’ location 24/7! Find a better way. Also, you’re killing my phone battery.
13. [R11] 1/5 · US RightTrack: Right track app counts point off even if you use hands free to answer phone calls. If you have Apple car play you can text and do anything you want from the car screen. I just started count everything as passenger if I have to use my phone during that drive.
14. [R51] 1/5 · US Painful: To have to edit every time I switch between passenger and driver is PAINFUL! How about I tick a box? Would that be too hard?
15. [R56] 1/5 · US Force you to drive under 50 mph in Highway: Even on highway if you go on speed limits it shows driving fast. So I avoid going in highway and take longer routes and avoid highway.
16. [R1] 1/5 · US Where is Contact Us Information?: Can’t believe that there is no information about how to contact you in the app. Cannot setup auto payment. Billing is incorrect but can’t reach anyone to fix it.
17. [R4] 1/5 · US Has the worst bill pay system: Not only does the application have the worst bill paying system I’ve ever seen in my life, but the website is just as bad typically I move my money around different accounts, but there is legit no way to just pay a bill even with the auto pay bill feature if you wanted to manually pay your bill, you have to jump through a ton of hoops, I don’t recommend this for anyo
18. [R40] 1/5 · US Can’t Pay Bill Through App: I’ve had the app for months and unable to pay my bill through the app I’m forced to go to the website to pay my bill it’s pointless to have the app of the features don’t work.
19. [R49] 3/5 · US Billing: The app works fine. I just hate that I can’t pay my bill using the app. I gotta call in or set up autopay.
20. [R12] 2/5 · US Unnecessarily difficult: The app is good, unless you want to make the most basic changes to your policy. I have tried multiple times to just add a Landlord to my renter’s policy, and it gives me an error saying that I need to call tech support to make that change. Same thing with literally just adjusting my address. It shouldn’t be this complicated. If you can’t make these simple changes on the ap
21. [R20] 3/5 · US Difficult Policy Change: I try so much times to modify my policy by the app but not allowed, which is very inconvenient to call to change and compare the price. Geico did a great job on the app with this.
22. [R36] 2/5 · US When it works it’s good: When the app is working properly it’s great. You can pretty much do anything from changing policies/coverage, adding vehicles/drivers, claims. But the functionality is so inconsistent. Several times I have logged in and my auto policy is missing or says “unknown” and I can’t view it. Not sure why they can’t get it right.
23. [R37] 1/5 · US Worst app that I had to say it: Everything about this app is half ahh. Links don’t work. Sign in fails. Pages upon pages of clicking just to lose your place again. Hard to make sense of where you need to go to do anything. And changing your policy feels half baked when you have to “wait” for someone to update the actual policy. And my deductibles never gone done in all my years with this company.
24. [R53] 1/5 · US Terrible: I couldn’t get past first base with this POS app. I put in my email & policy number. It sez it will send a confirmation email link.. and you get nothing… checked spam and my trash folder. I don’t need these hassles.. just gimmie a paper insurance card so I can drive around in my car…
25. [R54] 1/5 · US Down load: Would not give me the code to sign up! To the new app and I have been a customer with dual coverage for many years
26. [R117] 1/5 · US Cannot Sign In!: Since the update 2 days ago, I cannot sign into my account. It stops dead at sending a text verification! Entire sign in looks fake now too!
27. [R123] 1/5 · US Log in issues: I’ve been having issues logging in for at least a week. It says something went wrong try later. Yeah I’ve been trying for a week!!! I tried logging via a computer and it’s the same problem.
28. [R6] 1/5 · US Worst app I’ve ever used: I can not set up the app on her phone. Tech support is useless.
29. [R14] 1/5 · US Horrible customer service: These people will still say you deserve a late fee when this app doesn’t update your financial accounts! They will over charge you for renters and demand you send them identification and then not update you on results. Trash company
30. [R32] 1/5 · US Need work getting does not work: Hard to use you don’t update customers accounts over charged. Tearable customer service kily in Boston no help would not resolve issue !
31. [R5] 1/5 · US Fake: No sirven para arreglar Los problemas al contrario Los asen mas dificiles les doy una estrella Por Que estoy muy molesta me siguen cobrando Aseguranza de un carro que ya no es mío
32. [R31] 1/5 · US Worse app ever: This app does not update you payments or dates it is the worse app
33. [R41] 1/5 · US Just a website wrapper: The app is just a wrapper around the website, which has issues with Safari. No passkey support, no support for auto-fill. No way to scan your VIN with your phone camera
34. [R181] 3/5 · US Missing features: 1. Please add biometric / Face ID support for iOS devices. 2 Please add the ability to remember username AND password when opening the app and attempting to log in on iOS. (Currently, the password is not being saved / remembered)
35. [R58] 3/5 · US Doesn’t work well for me: This app shows my homeowner policy, but not my auto policy. I have removed it and reinstalled it, but it still doesn’t work. My auto policy does show in a web browser.
36. [R70] 1/5 · US Safeco Credentials Not Working: I received an email from Liberty Mutual stating Safeco app users will now need to use the Liberty Mutual app. The email stated to make it easy, Safeco app user name and password will work with the LM app. Unfortunately it is NOT easy as my Safeco credentials do not work.
37. [R72] 1/5 · US Unusable: App is experiencing technical difficulties due to the transition between Safeco and them I suppose. However, this is no excuse. I need to access my policies and cannot. Customer service said call back Monday for policy numbers, that is ridiculous as I need them NOW.
38. [R76] 1/5 · US Safeco Link Broken: Safeco username and password doesn’t work.
39. [R67] 1/5 · US Trip recording not at all accurate: I have only driven three weeks since getting the app. Only driven to work between 8am and 5pm. The app gave a poor rating for time of day driving, took off points for me using Google Maps as a passenger, took off points for my phone falling out of my purse onto the floor, and a single sudden braking to avoid a collision dropped me over 10 points. All this happen
40. [R92] 4/5 · US Good app but RightTrack needs work!: The app is easy to use and everything is at your fingertips and the information is helpful. However, the RightTrack feature that is used to determine your discount rate needs some work, for sure. First, the algorithm that detects phone usage is way too sensitive. Examples, going in and out of a parking garage on the way in we had to hand our phone to the parkin
41. [R63] 2/5 · US Really needs some work: Accessing information is good, however when it comes to making policy changes that app really needs some work. iPad screen draw is inconsistent, with titles and buttons getting cut off. Tried to remove a driver and a car on the iPad - no submit buttons. Tried to remove a car on an iPhone and the submit button just didn’t do anything. Date fields require a specific pattern,
42. [R57] 1/5 · US Stuck in a Permission Loop for RightTrack: The app itself is mostly fine, but the RightTrack setup has a major iOS permission bug that almost got me kicked out of the program. The app requires "Motion & Fitness" access to track driving. It tells you to go to Settings to turn it on, but the toggle doesn't exist in the Liberty Mutual app settings page! Because the app never correctly triggers the of