Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Liberty Mutual Mobile alternatives

Liberty Mutual Mobile users often look for alternatives due to persistent app bugs, difficulties with bill payment, and privacy concerns related to its tracking features. Alternatives like USAA Mobile and Safeco Mobile offer varying experiences, with some users finding them more reliable for managing policies and payments.

Why users look for alternatives to Liberty Mutual Mobile

The alternatives

USAA Mobile
4.8★ · 2,272,763 ratings · Free

USAA Mobile is generally praised for its ease of use, reliability, and security, allowing users to manage their accounts and insurance policies effectively R55R60R62. Many users appreciate the convenience and the overall customer service provided by USAA R58R60R64.

Better for: USAA Mobile is better for users who prioritize an easy-to-use, reliable, and secure app experience for managing both banking and insurance needs R55R60R62. It suits those who value consistent customer service and a comprehensive financial platform R60R64.

Head-to-head: Liberty Mutual Mobile vs USAA Mobile
Safeco Mobile
4.8★ · 192,162 ratings · Free

Safeco Mobile is generally viewed as a good insurance company, with some users finding the app intuitive and easy to use for basic functions R66R70R74R76.

Better for: Safeco Mobile might be better for users who are primarily looking for an insurance company with a straightforward app for basic policy viewing, assuming they do not encounter the reported crashing issues R70R76.

Head-to-head: Liberty Mutual Mobile vs Safeco Mobile
NYMCU Mobile Banking
4.8★ · 123,350 ratings · Free

NYMCU Mobile Banking offers convenient access for checking balances, transferring money, and depositing checks, with users appreciating its simplicity and quick direct deposits R80R81R86R91.

Better for: NYMCU Mobile Banking is better for users who need a simple and convenient app for everyday banking tasks like checking balances, transferring funds, and mobile check deposits, especially if they value fast direct deposits R80R81R86.

Head-to-head: Liberty Mutual Mobile vs NYMCU Mobile Banking
PenFed Mobile
4.8★ · 54,774 ratings · Free

PenFed Mobile is considered accessible and convenient by many users, who appreciate the credit union's service quality and efforts to improve electronic banking technology R94R97R100R103.

Better for: PenFed Mobile is better for users who are members of PenFed Credit Union and seek an accessible and convenient app for managing their accounts, particularly those who appreciate ongoing technological enhancements R94R97R103.

Head-to-head: Liberty Mutual Mobile vs PenFed Mobile
Shell FCU Mobile
4.9★ · 39,265 ratings · Free

Shell FCU Mobile allows users to easily view and manage their accounts, with many finding it simple to navigate R108R111R115. The credit union itself is praised for its service and rates R117.

Better for: Shell FCU Mobile is better for existing Shell FCU members who want an easy-to-navigate app to see their accounts and perform basic transactions R108R111. It suits those who value the credit union's overall service and rates R117.

Head-to-head: Liberty Mutual Mobile vs Shell FCU Mobile
Stick with Liberty Mutual Mobile if

You should stick with Liberty Mutual Mobile if you find its interface easy to navigate and functional for your needs , especially if you appreciate their customer service for claims or specific policy changes . Some users report being able to manage multiple rentals or make policy changes easily through the app .

Evidence note: The alternative 'NYMCU Mobile Banking' has some mixed reviews regarding functionality and customer service, with several users reporting issues with Zelle, verification codes, and slow or unhelpful customer representatives . The alternative 'Safeco Mobile' has significant reports of crashing and glitches, making it difficult for users to access policy or billing information . The alternative 'PenFed Mobile' has some users reporting issues with logging in, bill pay, and mobile check deposit features R98. The alternative 'Shell FCU Mobile' is frequently described as slow, unresponsive, and having non-functional options, with specific issues reported for mobile deposit and transaction updates .

Frequently asked

Why do users have trouble paying bills with Liberty Mutual Mobile?
Users frequently report that the Liberty Mutual Mobile app has a poor bill payment system, making it difficult to pay bills manually, even with auto-pay features, and often forcing them to call in or use the website R1R4R12R33.
Does Liberty Mutual Mobile have privacy concerns?
Yes, Liberty Mutual Mobile raises privacy concerns for users, particularly with its RightTrack program, which requires 24/7 precise location access, is described as intrusive, and can drain phone battery R3R6.
Can you make policy changes easily on Liberty Mutual Mobile?
Many users find it difficult to make basic policy changes, such as modifying policies, adding a landlord, or adjusting an address, often encountering errors and being directed to call customer support R9R16R29.
Is USAA Mobile reliable for managing insurance?
USAA Mobile is generally considered reliable and easy to use for managing insurance policies, with users praising its security and overall convenience R55R62R64.
Are there issues with mobile check deposit on PenFed Mobile?
Yes, some users report issues with PenFed Mobile's mobile check deposit feature, including unsuccessful scans, difficulty editing the back of a check, and problems with the auto-capture tool R98R102R105.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Liberty Mutual Mobile 1/5 · US Where is Contact Us Information?: Can’t believe that there is no information about how to contact you in the app. Cannot setup auto payment. Billing is incorrect but can’t reach anyone to fix it.
  2. [R4] Liberty Mutual Mobile 1/5 · US Has the worst bill pay system: Not only does the application have the worst bill paying system I’ve ever seen in my life, but the website is just as bad typically I move my money around different accounts, but there is legit no way to just pay a bill even with the auto pay bill feature if you wanted to manually pay your bill, you have to jump through a ton of hoops, I don’t recommend this for anyo
  3. [R12] Liberty Mutual Mobile 3/5 · US Billing: The app works fine. I just hate that I can’t pay my bill using the app. I gotta call in or set up autopay.
  4. [R33] Liberty Mutual Mobile 1/5 · US Can’t Pay Bill Through App: I’ve had the app for months and unable to pay my bill through the app I’m forced to go to the website to pay my bill it’s pointless to have the app of the features don’t work.
  5. [R15] Liberty Mutual Mobile 3/5 · US Doesn’t work well for me: This app shows my homeowner policy, but not my auto policy. I have removed it and reinstalled it, but it still doesn’t work. My auto policy does show in a web browser.
  6. [R19] Liberty Mutual Mobile 1/5 · US Horrible customer service: These people will still say you deserve a late fee when this app doesn’t update your financial accounts! They will over charge you for renters and demand you send them identification and then not update you on results. Trash company
  7. [R23] Liberty Mutual Mobile 1/5 · US Worse app ever: This app does not update you payments or dates it is the worse app
  8. [R27] Liberty Mutual Mobile 2/5 · US When it works it’s good: When the app is working properly it’s great. You can pretty much do anything from changing policies/coverage, adding vehicles/drivers, claims. But the functionality is so inconsistent. Several times I have logged in and my auto policy is missing or says “unknown” and I can’t view it. Not sure why they can’t get it right.
  9. [R3] Liberty Mutual Mobile 3/5 · US Intrusive: Feeling like too many allow on settings and access given in order to opt into program, feels intrusive
  10. [R6] Liberty Mutual Mobile 3/5 · US 24/7 Precise Location Req’d for RightTrack - not cool: Very disappointed the safe driving discount requires nonstop access to your precise location, especially since I work from home and don’t drive for days. An invasion of privacy to see your customers’ location 24/7! Find a better way. Also, you’re killing my phone battery.
  11. [R13] Liberty Mutual Mobile 1/5 · US RightTrack: Right track app counts point off even if you use hands free to answer phone calls. If you have Apple car play you can text and do anything you want from the car screen. I just started count everything as passenger if I have to use my phone during that drive.
  12. [R37] Liberty Mutual Mobile 1/5 · US Painful: To have to edit every time I switch between passenger and driver is PAINFUL! How about I tick a box? Would that be too hard?
  13. [R9] Liberty Mutual Mobile 3/5 · US Difficult Policy Change: I try so much times to modify my policy by the app but not allowed, which is very inconvenient to call to change and compare the price. Geico did a great job on the app with this.
  14. [R16] Liberty Mutual Mobile 2/5 · US Unnecessarily difficult: The app is good, unless you want to make the most basic changes to your policy. I have tried multiple times to just add a Landlord to my renter’s policy, and it gives me an error saying that I need to call tech support to make that change. Same thing with literally just adjusting my address. It shouldn’t be this complicated. If you can’t make these simple changes on the ap
  15. [R29] Liberty Mutual Mobile 1/5 · US Worst app that I had to say it: Everything about this app is half ahh. Links don’t work. Sign in fails. Pages upon pages of clicking just to lose your place again. Hard to make sense of where you need to go to do anything. And changing your policy feels half baked when you have to “wait” for someone to update the actual policy. And my deductibles never gone done in all my years with this company.
  16. [R7] Liberty Mutual Mobile 1/5 · US Fake: No sirven para arreglar Los problemas al contrario Los asen mas dificiles les doy una estrella Por Que estoy muy molesta me siguen cobrando Aseguranza de un carro que ya no es mío
  17. [R10] Liberty Mutual Mobile 1/5 · US Worst app I’ve ever used: I can not set up the app on her phone. Tech support is useless.
  18. [R35] Liberty Mutual Mobile 1/5 · US Just a website wrapper: The app is just a wrapper around the website, which has issues with Safari. No passkey support, no support for auto-fill. No way to scan your VIN with your phone camera
  19. [R55] USAA Mobile 5/5 · US Excellent App: Reliable, easy to use, feels secure and safe.
  20. [R58] USAA Mobile 5/5 · US Convenient: Love service
  21. [R60] USAA Mobile 5/5 · US Best Bank and App: I can’t say enough good things about the USAA and the customer service. Love this bank and the app!!
  22. [R62] USAA Mobile 5/5 · US Ease of app: I love the app. The ease of using this app is unmatched!
  23. [R66] Safeco Mobile 5/5 · US Positive review of Safeco Insurance: Safeco is a great company. They have handled a couple of policies and they have been timely and fair.
  24. [R70] Safeco Mobile 3/5 · US Ease of use.: First time user, so far it’s fairly intuitive and simple.
  25. [R74] Safeco Mobile 5/5 · US The best: Very convenient
  26. [R76] Safeco Mobile 5/5 · US App: Easy to use
  27. [R80] NYMCU Mobile Banking 5/5 · US Simple to use: Simple to use
  28. [R81] NYMCU Mobile Banking 3/5 · US MCU App Review: Convenient Banking with a Need for Budgeting Features: I’ve had a good experience using the MCU app overall. I like how easy it is to check my balances, transfer money between accounts, and deposit checks from my phone. The app is simple and convenient for everyday banking. One feature I’d love to see added is a built-in budgeting section. It would be helpful if the app automatica
  29. [R86] NYMCU Mobile Banking 5/5 · US CS second to none: NYMCU direct deposit received fast than any other financial institution
  30. [R91] NYMCU Mobile Banking 5/5 · US Easy Access: Love the easy access and verification.
  31. [R94] PenFed Mobile 5/5 · US Easy to Use: Great app. Accessible and convenient
  32. [R97] PenFed Mobile 5/5 · US Great Credit Union: It doesn’t matter online or in person PenFed always delivers the best service and quality.
  33. [R100] PenFed Mobile 5/5 · US Excelente servicio: Muy efectivo
  34. [R103] PenFed Mobile 5/5 · US Satisfied customer: PenFed is doing an awesome job keeping up with technology enhancements to improve ease of electronic banking Signed: satisfied customer CRandle
  35. [R108] Shell FCU Mobile 5/5 · US Good service: Love it
  36. [R111] Shell FCU Mobile 5/5 · US Shell app: I love being able to see my accounts and do things I need to do so easily. Very easy to navigate with the app.
  37. [R115] Shell FCU Mobile 5/5 · US Every: Great News
  38. [R117] Shell FCU Mobile 5/5 · US SFCU: Been a member for 50 years! Best service and rates anywhere!
  39. [R64] USAA Mobile 5/5 · US Insurance: Have always been taken care of our family for past Thirty plus years.
  40. [R98] PenFed Mobile 3/5 · US Scan Check issue: Scanning a check is not always successful. It scanned the front of the truck as both the front and the back. I don’t see a way to edit the back so I have to start again
  41. [R102] PenFed Mobile 2/5 · US UPDATE has made capturing checks worse: The auto capture tool for checks was working fine before. Before, You’d set the front of your check. Auto Capture it. Great. Then It’d take you back out of auto capture, you flip your check to its back , you click on back option . Auto capture. And done. Worked great! BUT Now, -it makes you do it “all at once” and too fast. If you are not fast enough turning
  42. [R105] PenFed Mobile 2/5 · US Mobile check deposit auto capture doesn’t allow retaking of photos: When using auto capture to photo checks, there is not apparent option to retake photos if necessary.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store