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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Esurance Mobile vs Allstate® Mobile

Esurance Mobile 4.8★ · Free to download 60
Winner Esurance Mobile
Allstate® Mobile 4.8★ · Free to download 55

While both apps suffer from significant technical issues, Esurance Mobile has a slight edge due to its more reliable roadside assistance feature, which is a critical function for an insurance app.

Full reviews: Esurance Mobile · Allstate® Mobile

Both Esurance Mobile and Allstate Mobile are plagued by app crashes, login failures, and issues with core features like payments and policy management. Esurance Mobile's roadside assistance is generally praised, offering a crucial reliable function, whereas Allstate Mobile's Drivewise feature receives widespread criticism for inaccuracies and battery drain.

Head to head

Ease of Use & Reliability (General App Functionality) tieR3R4R7R10
Esurance Mobile Esurance Mobile users frequently report issues with the app crashing, especially after updates, making it unusable for logging in or managing policies R3R4. Many users also struggle with login problems, including multi-factor authentication not sending codes, incorrect password errors, and Face ID failures R7R10R21R22. Some users note that the app used to work well but has deteriorated R4.
Allstate® Mobile Allstate Mobile also faces significant reliability issues, with users reporting the app not working for months, freezing on the splash screen, or requiring login through a browser . Similar to Esurance, users experience problems with logging in, often being redirected to claims pages or finding the app non-functional . Some users find the app inundated with too much information, making it difficult to navigate, especially for senior citizens .
Core Features (Payments, ID Cards, Policy Management) tieR3R4R6R14
Esurance Mobile Esurance Mobile users report issues with the payment screen crashing R3 and difficulty finding an easy button to make payments R4. While some find managing policies and accessing ID cards straightforward R6R14, others note limitations like not being able to view motorcycle policies or add family members for roadside assistance .
Allstate® Mobile Allstate Mobile users have difficulty with payments, reporting that they cannot pay bills via the app and that the app only shows the last payment, not full payment history . There are also complaints about insurance cards not updating immediately after renewal and the inability to add motorcycles from the phone . Some users with specific insurance types cannot log in through the app at all .
Roadside Assistance & Claims edge: Esurance MobileR2R5R6R8
Esurance Mobile Esurance Mobile receives strong positive feedback for its roadside assistance, with users praising its speed, ease of use, and effective communication R5R8R11R26. However, some users report the in-app roadside assistance request failing, requiring a call, and encountering transfer issues R2. The claims process is described as decent but lacking real-time updates R6R14.
Allstate® Mobile Allstate Mobile's roadside assistance is also generally well-regarded for being easy to use and providing updates . However, the claims process itself receives significant criticism, with users reporting long delays, unreturned calls, rude customer service, and difficulties uploading documents . Some users are prompted to visit a browser to view claims even when they don't have one .
Drivewise/Drive Sense Features edge: Esurance MobileR12R66R67R72
Esurance Mobile Esurance Mobile's 'Drive Sense' option is mentioned as glitching and shutting down for some users R12.
Allstate® Mobile Allstate Mobile's 'Drivewise' feature is a major point of contention. Users report significant issues with inaccurate trip detection, penalizing for passenger phone use, listening to podcasts, or using Apple CarPlay R66R67R72R76. The new update made it harder to monitor driving results R66R76, and the feature is known to drain phone battery .
Customer Service & Value tieR1R8R17R20
Esurance Mobile Esurance Mobile users praise customer service as competent, kind, and friendly R8. Many express satisfaction with the company, citing good prices and consistent premiums R17R20. However, one user reported a scam regarding insurance without a driver's license R1.
Allstate® Mobile Allstate Mobile users also commend customer service and agents, describing them as wonderful, helpful, and responsive . However, there are serious complaints about poor service, unreturned calls, rude agents, and issues with claims and policy management . Some find Allstate very expensive and report issues with specific policy types .
Pick Esurance Mobile if

You prioritize reliable roadside assistance through the app and generally positive customer service experiences R5R8R11R17.

Pick Allstate® Mobile if

You value strong agent relationships and general customer service, and are willing to tolerate significant app bugs, especially with the Drivewise feature .

Evidence note: Both apps have a high volume of recent negative reviews regarding app functionality, which contrasts with their high lifetime ratings. The evidence for both apps' core insurance services (beyond the app) is mixed, with both positive and negative experiences cited. The free-to-download nature means users are reviewing the app as part of their existing insurance service, not as a standalone purchase.

Frequently asked

Is Esurance Mobile reliable for roadside assistance?
Yes, Esurance Mobile is generally reliable for roadside assistance, with many users reporting quick response times and easy-to-use in-app requests R5R11R26. However, some users have experienced issues with the in-app request failing and requiring a phone call R2.
Does Allstate Mobile's Drivewise feature work well?
No, Allstate Mobile's Drivewise feature receives widespread criticism for inaccuracies, frequently penalizing users for passenger phone use, listening to podcasts, or using Apple CarPlay R66R67R72R76. Users also report it drains phone battery and that recent updates have made it harder to monitor driving results .
Are there common login issues with these apps?
Yes, both Esurance Mobile and Allstate Mobile users frequently report common login issues, including app crashes upon login, multi-factor authentication codes not being sent, incorrect password errors, and Face ID failures R7R10R21R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Esurance Mobile 3/5 · US Payment screen crashes app: Can't make any changes. Have tried a clean install and restarting my phone.
  2. [R4] Esurance Mobile 1/5 · US Worst app ever: This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.
  3. [R7] Esurance Mobile 1/5 · US Can’t login in: Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!
  4. [R10] Esurance Mobile 1/5 · US Authenticator doesn’t work: App constantly asks for multifactor authentication but never sends codes. You have to call and then they’ll tell you it’s related to a system update. What is the point of a mobile app that you have to call and then to gain access to?
  5. [R6] Esurance Mobile 3/5 · US It does what it’s supposed to: The Esurance app gets the basics done, but there’s room for improvement. It’s user-friendly and straightforward for managing policies, accessing ID cards, and filing claims. However, it can be glitchy at times, with slow loading screens or crashes when trying to update information. The claims process is decent, but it lacks real-time updates or clear timelines, whic
  6. [R14] Esurance Mobile 4/5 · US Does exactly we need it to: Esurance makes managing my insurance so much easier! The app is user-friendly, with clear navigation and access to everything I need, from policy details to ID cards and claims. Filing a claim is straightforward, and the updates keep me informed every step of the way. My only reason for giving four stars instead of five is that the app occasionally lags or crashes, whic
  7. [R2] Esurance Mobile 4/5 · US Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
  8. [R5] Esurance Mobile 5/5 · US 2017 Challenger: We had a flat tire and needed the spare put on. Total time from first contact to completion was approximately 21 minutes! Now that’s what I call service. !!!!
  9. [R8] Esurance Mobile 5/5 · US Road side assistance and customer service.: I am so glad I switched to Esurance. The app is easy to navigate and the customer experience has been amazing. The employees are competent, kind and friendly. It is so hard to find that these days.
  10. [R12] Esurance Mobile 3/5 · US Glitch within app: When I click on the drive sense option within the Esurance app, it glitches out and keeps shutting down on me.
  11. [R66] Allstate® Mobile 3/5 · US What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
  12. [R67] Allstate® Mobile 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
  13. [R72] Allstate® Mobile 3/5 · US Time of day: Why does “time of day” hurt my score? I have to drive late at night in order to get to work or to get home. Also, phone usage should be the most harmful to your score!
  14. [R1] Esurance Mobile 1/5 · US Scam: I was given an car insurance without a driver !! They assured me it was fine !! Few months later after taking thousands of my money !they told me that i couldn’t have my insurance without an driver license? Even tho they were very fine with that at the beginning.. do i get my money back since i was played ?
  15. [R17] Esurance Mobile 5/5 · US couldn’t ask for more: Esurance has been great, I’ve been using them for years and haven’t had any issues with their customer service.. I’ve heard of other insurance company’s jacking up the premiums every renewal, but Esurance has been great by not doing that so far and I mean I’ve had them for a while now. I couldn’t ask for a better insurance company right now.. I’m a real person btw LoL
  16. [R20] Esurance Mobile 5/5 · US Sicara Evans: I’ve been with Esurance for some years now, I absolutely love this insurance company. I’m definitely a satisfied customer they for sure deserve a five star rating.
  17. [R11] Esurance Mobile 5/5 · US Very impressed: I was very impressed with the quality of roadside assistance I received from both customer service and from the person that they sent to get my car back on the road. If I could rate higher than a 5 I would say the service was a 10.
  18. [R26] Esurance Mobile 5/5 · US Roadside Assistance: Used the roadside assistance option today to get my car towed and it was a good experience. The app is easy to use and provides up to date notifications via text messages so you don’t have to keep coming back to the app. I even needed to change the time given that the vehicle would be picked up and that was also easy to communicate.
  19. [R76] Allstate® Mobile 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
  20. [R21] Esurance Mobile 3/5 · US password?!?: for the love of god i've had to change my password on this app 5 times in the last 4 days. it keeps telling me my passwords are wrong even if i type it in right after changing it! helloooo?
  21. [R22] Esurance Mobile 1/5 · US Cannot access: To log in it requires a 6-digit code but it never sends the code. Tried text, email, then text again. Waited several minutes each time to see if the code would arrive. App is useless if you can’t access it.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store