Allstate® Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R9] 5/5 · US Love the Great Service: Absolutely wonderful customer service and reliable ❤️
2. [R23] 5/5 · US Windshield replacement: When our windshield was hit by some projectile on the the freeway, it was very easy to call and start a claim. Stephanie from Louisiana was very helpful and got us scheduled for a windshield replacement!
3. [R24] 5/5 · US Happy custome: Mrs and Mr Danny Smith are two of the best insurance agents that I’ve ever had the pleasure of working with!!
4. [R33] 5/5 · US So Convenient: I really enjoy the convenience and the Agents are so helpful. Thanks
5. [R28] 5/5 · US Finger Tip: I like that everything is menu friendly and easy accessible and flowing!
6. [R30] 5/5 · US Always been great: Very user friendly
7. [R32] 5/5 · US Great app: Great app.Very helpful
8. [R36] 5/5 · US Usage: It’s got easy to utilize the app.
9. [R29] 5/5 · US Roadside assistance: Excellent service
10. [R46] 5/5 · US Roadside assistance was easy to use: When roadside assistance was needed it was easy to request through the app and watch the progress of the technician arrive, which kept us updated. Was great to have a connection when stranded.
11. [R89] 5/5 · US Allstate Mobile: I am very happy with Allstate mobile I drive wise and get rewarded.
12. [R91] 5/5 · US Drive wise: The all-state drivewise app is actionable and personalized for safe driving habits. It provides real life snapshots of safe driving techniques. It would be great if the company could use the information to lower premiums as opposed to giving a bonus for those who have shown a pattern of safe driving for a long time.
13. [R108] 5/5 · US Allstate App; General Review: Pretty seamless ease of use over several sections of the app. Information is easily accessible. Drivewise is an interesting, kinda fun feature. Well made & managed
14. [R113] 5/5 · US Solid Insurance App with Helpful Features: The Allstate mobile app is generally reliable and easy to use. It makes managing policies pretty convenient, you can quickly access your ID cards, check coverage details, and make payments without any hassle. The claim process is also straightforward, with step-by-step guidance that helps reduce the stress when you actually need it. The Drivewise feature
15. [R1] 1/5 · US App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’
16. [R2] 1/5 · US Version 21.2 Unusable: Version 21.2 rendered the app unusable. For reference, I’m using Apple iOS 26.5.2 on an iPhone 17 Pro Max. As mentioned in another review, when I tried to log in, I was prompted to visit my claim, even though I was only trying to access the app. This issue only started after I updated the app to the latest version. I sent an email to the Allstate Mobile app team last week, b
17. [R12] 3/5 · US Mobile app: Doesn’t work often.
18. [R16] 1/5 · US App nonfunctional: I can’t even log in without it saying “you’ll need to visit my claim to view the status of your claim” I have deleted and reinstalled the app and it continues to that prompt each time. When I WAS able to log in before, my policy never even showed on the app. I would have to keep going into their website and logging in and continuing from there. Whats the point of an app that won
19. [R3] 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
20. [R6] 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
21. [R7] 1/5 · US Drive Wise changed?: Please restore an at-a-glance indicator for trips with phone use or other events. Since Drivewise sometimes mistakes passengers for drivers, reviewing flagged trips is an important part of keeping records accurate.
22. [R53] 3/5 · US What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
23. [R34] 2/5 · US Still sucks battery!: I have put in a review before and still stand by it. This app sucks the battery while I’m sleeping at night! IOS is up to date as well as the app. I have the most latest phone. The app last update was 3 weeks ago. When I go to sleep my phone is at 100% and I wake up at 80%. Please do something to fix this problem! My phone is saying Allstate used 11% more battery than the pas
24. [R49] 1/5 · US Battery Drainer: I am still seeing this app drain 10% of my battery every day. I never open it, so this battery drain is when it is never open.
25. [R51] 1/5 · US Invasive surveillance state, corporate analytics gathering platform: This application presents itself as a sophisticated risk-assessment platform, yet in practice it functions as little more than a battery-consuming surveillance utility wrapped in the comforting vocabulary of consumer savings. Its analytical capabilities seem to occupy that rare intersection where technological overconfidence meet
26. [R57] 1/5 · US Battery Drainage: This application has been a very significant drain on my battery. Hopefully the developers are working on this situation
27. [R19] 1/5 · US Complete Garbage: The app is trash! Drivewise feature doesn’t work right. It logs phone use when it’s plugged in and using Apple carplay every time you skip a song or use your voice to play a different song. Answer a hands free call and you’re getting penalized for that as well. All while the phone sits safely in the console. There was an update that also changed how it used gps to determine speed
28. [R35] 4/5 · US Drive wise: My only issue with drive wise is that it appears to give feedback around not using your device while driving. This makes good walking around sense unless you have a passenger (wife or kids) using your device while you drive. Again great feature but could use an update so that your rating is not impacted while your child or spouse is using your device while traveling.
29. [R47] 4/5 · US Pone problem: The doo can’t differentiate between actual phone use urging Siri to make call when sriving. It dings you for unsafe driving
30. [R69] 3/5 · US Time of day: Why does “time of day” hurt my score? I have to drive late at night in order to get to work or to get home. Also, phone usage should be the most harmful to your score!
31. [R4] 2/5 · US Online policy ID cards loaded in Apple Wallet: Policy ID Cards loaded in Apple Wallet only show the name of the first listed name on the policy, rendering it useless to other named insured on the policy. Please correct the App feature
32. [R13] 1/5 · US Update the insurance cards immediately!: I paid for renewal a month ago - why is it not showing on the app? I have to have proof of insurance. This is the second time I’m going to have to call and get all this figured out. If someone pays for insurance then IMMEDIATELY show on the app that the insurance has been updated. Honestly, this is probably the most basic task on this app. How in the world
33. [R17] 1/5 · US Can’t even get in: Crashes and crashes. I’ll just use the website or shop around
34. [R31] 2/5 · US Tracking: I’m in many different vehicles during the day as it’s part of my work. This app actually works against me. Trying to figure out when I’m driving my vehicle or I’m in another vehicle. Passenger or driver. The app also crashes and I’m logged off without my knowledge. Insurance is what it is . The app has big issues. 2 stars is for the insurance. The app gets no stars.
35. [R37] 1/5 · US App didn’t open: The app was just stuck in the hands loading screen. Did not open for me to view my policy documents. I had to call my agent and have them emailed to me.
36. [R61] 3/5 · US FIXED! freezes on splash screen: had to force quit the app twice and now it works!! just did update and now it freezes on the splash screen 'you're in good hands'...
37. [R10] 1/5 · US Condo Insurance policy: Can not pay my bill via my account.
38. [R20] 1/5 · US Payment: They make you call to get rid of automatic payment. They never answer the phone. It’s just terrible.
39. [R44] 2/5 · US Policy: Can’t cancel a policy though the app
40. [R88] 2/5 · US Can’t add vehicles: I have been trying to add a vehicle to my policy for over a week. Keeps showing error on Allstate’s side.
41. [R5] 1/5 · US Horrible: I have never been so stressed in my life. My claim has been outstanding since March 18, 2026. My attorney has been trying to call for 2 weeks now .. with no call return phones calls or emails .. what’s your motto . You’re in good hands ??? Really? I think your customer sucks there rude. Incompetent, and never a return phone…
42. [R50] 1/5 · US Ai chat: Overall decent app but the newly added ai chatbot only wastes time and creates frustration. I don’t see the benefit to doing things like name changes and policy changes though a chat when a simple form makes more sense.
43. [R54] 2/5 · US Bad service, never replies to messages: You can supposedly ask questions to them about claims in the app but they never reply. Maybe the app is bugged? Either way, this looks really bad for them.
44. [R70] 1/5 · US Drive wise stopped working and support stopped responding: Ive used this app for years with no issues, until January of 2026. I found out that drive wise stopped logging my trips in mid December and I received an alert that it wasn’t setup properly. I reached out to support and started a ticket. After being escalated through multiple levels with no resolution, I was escalated one last time and the
45. [R42] 1/5 · US Never works: This app as well as the website NEVER WORK. Always getting messages about the system being down or worked on. Could never count on the app in case of emergency. Definitely going to switch.
46. [R11] 2/5 · US unable to log in: for some reason customer service said, that i have some kind of a different type of Allstate insurance and i have to log in to my account through a special link, because your app doesn’t support customers with another type of insurance. that’s weird and super uncomfortable to use.
47. [R133] 3/5 · US Won’t show true payment history: In app and online, Allstate only allows you to see the last payment. The “Payment History” section in My Account should be renamed to “Last Payment” - they don’t want you to see the true history. Poor customer service to make your customers feel like you have something to hide.
48. [R84] 1/5 · US Killing iPhone 17 battery: Not sure if it was an update but as of mid May 2026 my iPhone 17 battery drains a percentage per minute while driving because of drive wise