Allstate® Mobile alternatives
Allstate Mobile users often look for alternatives due to persistent app bugs, issues with the Drivewise feature, and difficulties with customer service. Alternatives like State Farm and Esurance Mobile offer different user experiences for insurance management, while Citizens Bank Mobile Banking, Boost Mobile, and NYMCU Mobile Banking cater to banking and mobile carrier needs.
Why users look for alternatives to Allstate® Mobile
- The Allstate Mobile app frequently experiences bugs and is often unusable, with users reporting issues logging in, freezing on the splash screen, and needing to use a browser instead of the app.R1R3R4R9
- Users are dissatisfied with the Drivewise feature, citing inaccurate trip detection, penalties for phone use while a passenger is using the device, and changes that make it harder to track driving performance.R6R7R12R16
- There are significant complaints about customer service, including unreturned calls and emails, rude and incompetent representatives, issues with claims processing, and difficulties with policy updates and payments.R13R20R26R28
- The app has limitations such as not displaying updated insurance cards immediately after renewal, not supporting certain types of Allstate insurance, and lacking the ability to add a motorcycle or pay condo insurance bills.R10R15R22R24
- Some users report excessive battery drain from the app.R46
The alternatives
State Farm's app is generally seen as convenient for managing insurance, with users praising quick responses from agents for claims and information . However, it has issues with its 'Drive Safe & Save' feature and app updates.
Better for: State Farm is better for users who prioritize responsive customer service and agent support for claims and policy information . It may be less suitable for those who rely heavily on telematics programs, as its 'Drive Safe & Save' feature is criticized for being dangerous due to tracking parameters and for requiring frequent reconnections after updates R53R54.
Head-to-head: Allstate® Mobile vs State Farm®Citizens Bank Mobile Banking offers convenient features like checking balances, transferring money, and depositing checks R66R109. However, users report frequent glitches, issues with Face ID, and problems with the check deposit feature R65R67R68.
Better for: Citizens Bank Mobile Banking is better for users who value a bank with strong fraud prevention and reliable customer support when needed . It is less ideal for users who experience frequent app glitches, especially with check deposits or bill payments, or those who prefer consistent app layouts and Face ID functionality R65R66R67R68.
Head-to-head: Allstate® Mobile vs Citizens Bank Mobile BankingBoost Mobile provides a mobile carrier service with some users praising good customer service and long-term loyalty R80. However, the app often has issues with payment processing, login difficulties, and inconsistent data service R79.
Better for: Boost Mobile is better for customers who have had long-term positive experiences with their service and customer support R80. It is not recommended for users who need a reliable app for managing payments, as many report issues with changing payment methods, paying bills, and receiving login codes R79. Users also report poor internet access and data issues .
Head-to-head: Allstate® Mobile vs Boost MobileEsurance Mobile is praised for its customer service and roadside assistance, with quick response times and helpful employees . The app allows for policy management, ID card access, and claims filing . However, it is frequently criticized for login issues, authentication problems, and app crashes R95R96.
Better for: Esurance Mobile is better for users who prioritize excellent roadside assistance and positive interactions with customer service representatives . It is less suitable for users who need a consistently functional app for daily policy management, as it often suffers from login failures, authentication issues, and crashes R95R96.
Head-to-head: Allstate® Mobile vs Esurance MobileNYMCU Mobile Banking is considered simple and convenient for basic banking tasks like checking balances, transferring money, and direct deposits R108R109. However, users report issues with Zelle, slow verification codes, and difficulties transferring funds between MCU accounts R107.
Better for: NYMCU Mobile Banking is better for users who appreciate quick direct deposits and a simple interface for basic banking functions R108R109. It is less ideal for users who frequently use Zelle, need to transfer funds between other MCU accounts, or are frustrated by long waits for verification codes and customer service R107.
Head-to-head: Allstate® Mobile vs NYMCU Mobile BankingYou should stick with Allstate Mobile if you have positive experiences with their customer service and agents R2R11R14 and find the app's menu friendly and easy to access . It is also suitable if you primarily use it for roadside assistance, which users report as easy and effective .
Evidence note: No alternative had too few reviews to judge.
Frequently asked
Why do users have trouble logging into Allstate Mobile?
What are the main complaints about Allstate's Drivewise feature?
Does Allstate Mobile have good customer service?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Allstate® Mobile App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’
- [R3] Allstate® Mobile Mobile app: Doesn’t work often.
- [R4] Allstate® Mobile Version 21.2 Unusable: Version 21.2 rendered the app unusable. For reference, I’m using Apple iOS 26.5.2 on an iPhone 17 Pro Max. As mentioned in another review, when I tried to log in, I was prompted to visit my claim, even though I was only trying to access the app. This issue only started after I updated the app to the latest version. I sent an email to the Allstate Mobile app team last week, b
- [R9] Allstate® Mobile FIXED! freezes on splash screen: had to force quit the app twice and now it works!! just did update and now it freezes on the splash screen 'you're in good hands'...
- [R6] Allstate® Mobile What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
- [R7] Allstate® Mobile Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
- [R12] Allstate® Mobile Time of day: Why does “time of day” hurt my score? I have to drive late at night in order to get to work or to get home. Also, phone usage should be the most harmful to your score!
- [R16] Allstate® Mobile New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
- [R13] Allstate® Mobile Horrible: I have never been so stressed in my life. My claim has been outstanding since March 18, 2026. My attorney has been trying to call for 2 weeks now .. with no call return phones calls or emails .. what’s your motto . You’re in good hands ??? Really? I think your customer sucks there rude. Incompetent, and never a return phone…
- [R20] Allstate® Mobile Allstate CUSTOMER HIT ME AND I LOST MONEY, NOT RECOMMENDED: ALLSTATE CUSTOMER REAR ENDED ME AND THESE PEOPLE DONT UNDERSTAND HOW EVERY DAMAGE IS CAUSED. I HAD TO PAY FOR PARTIAL DAMAGE OF MY NEW CAR. ONE IDIOT CALLED ME AND SAID HE IS AN EXPERT WITH 20 YEARS OF EXPERIENCE, YET HE DONT KNOW HOW A UNIBODY CAR WORKS. DONT TRY TO CORRECT THEM THEY WONT ACCEPT. WHY WOULD ANYONE HIRE SUCH DUMB PEOPLE, I
- [R26] Allstate® Mobile Update the insurance cards immediately!: I paid for renewal a month ago - why is it not showing on the app? I have to have proof of insurance. This is the second time I’m going to have to call and get all this figured out. If someone pays for insurance then IMMEDIATELY show on the app that the insurance has been updated. Honestly, this is probably the most basic task on this app. How in the world
- [R28] Allstate® Mobile Horrible service: Got my license suspended and I have a class A cdl missing a weeks worth of work cause Allstate never submitted that I had insurance during a crash I had. Won’t offer any explanation and denying responsibility for me missing out on over 1300 of money cause of there mistake
- [R10] Allstate® Mobile Online policy ID cards loaded in Apple Wallet: Policy ID Cards loaded in Apple Wallet only show the name of the first listed name on the policy, rendering it useless to other named insured on the policy. Please correct the App feature
- [R15] Allstate® Mobile Add a Motorcycle: Can’t do it from my phone
- [R22] Allstate® Mobile Condo Insurance policy: Can not pay my bill via my account.
- [R24] Allstate® Mobile unable to log in: for some reason customer service said, that i have some kind of a different type of Allstate insurance and i have to log in to my account through a special link, because your app doesn’t support customers with another type of insurance. that’s weird and super uncomfortable to use.
- [R46] Allstate® Mobile Still sucks battery!: I have put in a review before and still stand by it. This app sucks the battery while I’m sleeping at night! IOS is up to date as well as the app. I have the most latest phone. The app last update was 3 weeks ago. When I go to sleep my phone is at 100% and I wake up at 80%. Please do something to fix this problem! My phone is saying Allstate used 11% more battery than the pas
- [R53] State Farm® Drive safe&save: I don’t agree with having to adjust who has my phone every single time I get into the car. I have a 3 and a 5 year old who has it.
- [R54] State Farm® Stop removing my safe driving option: Every update has removed my safe driving info. I am sick and tired of reconnecting my beacon with each and every update!!!
- [R55] State Farm® Claim: Clear review was great however, I’m still waiting for a decision on getting my claim approved so that I can repair my home
- [R56] State Farm® Decent but not the best!: If you ask me, this app is not a 4.8 rating. It takes jumping around the app to find basic information! Nothing is straight to the point except filing a claim.
- [R65] Citizens Bank Mobile Banking Face ID: You need to add tha Face ID again
- [R66] Citizens Bank Mobile Banking One big problem: The app is pretty decent but they constantly change it just for the sake of changing it. Every time I get comfortable with the app , they change it. But the biggest issue I have is they log you off when you are actively using the app. There is no excuse for them to sign you off the app. I had it sign me off in the middle of paying bills. As a result I paid the same bill twice.
- [R67] Citizens Bank Mobile Banking Glitches: Ever since the new update the deposit checks feature glitches and freezes. It takes forever to deposit multiple checks. If I click the money to put amount it freezes. Then every time I click the account I want to deposit in it opens up the amount again and I have to click the account like 4-5 times before it recognizes it and opens it. Check depositing is horrible now. I’ve tried on mult
- [R68] Citizens Bank Mobile Banking Glitchy: Disappointed since latest major update. When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind. Today I noticed a banner telling me to activate my new card, but my card is not new, I have used i
- [R79] Boost Mobile It’s not possible to change payment method: My card, which was usually used for autopayments, was frozen. I logged into the app to replace it with another one. But it turned out to be impossible because the Boost limited my ability to receive messages from the bank! This company out of mind.
- [R80] Boost Mobile Good customer service: …
- [R81] Boost Mobile Nice: Todo más o menos más bien que mal
- [R82] Boost Mobile 0 stars if i could: The app sucks boost mobile sucks too I can’t wait to change carriers. Can’t get an extension then it say if I did my phone would be on til may 27th it’s July 10th…. 0/10 don’t recommend the app or the service thank you.
- [R93] Esurance Mobile Scam: I was given an car insurance without a driver !! They assured me it was fine !! Few months later after taking thousands of my money !they told me that i couldn’t have my insurance without an driver license? Even tho they were very fine with that at the beginning.. do i get my money back since i was played ?
- [R94] Esurance Mobile Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
- [R95] Esurance Mobile Payment screen crashes app: Can't make any changes. Have tried a clean install and restarting my phone.
- [R96] Esurance Mobile Worst app ever: This app used to work. It has stopped being an efficient way to manage your policy for over a year and I’m honestly ready to switch companies simply over this annoying factor. It never takes your password. There is no easy button to make payments. It is the most complicated useless app I have ever used.
- [R107] NYMCU Mobile Banking Zelle: The Zelle process is tedious and requires some serious updating
- [R108] NYMCU Mobile Banking Simple to use: Simple to use
- [R109] NYMCU Mobile Banking MCU App Review: Convenient Banking with a Need for Budgeting Features: I’ve had a good experience using the MCU app overall. I like how easy it is to check my balances, transfer money between accounts, and deposit checks from my phone. The app is simple and convenient for everyday banking. One feature I’d love to see added is a built-in budgeting section. It would be helpful if the app automatica
- [R110] NYMCU Mobile Banking Barely Functional: If I had a choice I would never use this app! You can’t do anything of value with this.
- [R2] Allstate® Mobile Love the Great Service: Absolutely wonderful customer service and reliable ❤️
- [R11] Allstate® Mobile Windshield replacement: When our windshield was hit by some projectile on the the freeway, it was very easy to call and start a claim. Stephanie from Louisiana was very helpful and got us scheduled for a windshield replacement!
- [R14] Allstate® Mobile Happy custome: Mrs and Mr Danny Smith are two of the best insurance agents that I’ve ever had the pleasure of working with!!
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store