Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Allstate® Mobile vs Citizens Bank Mobile Banking

Allstate® Mobile 4.8★ · Free to download 65
Winner Tie
Citizens Bank Mobile Banking 4.8★ · Free to download 65

Allstate Mobile is better for managing insurance policies and claims, despite some app functionality issues, while Citizens Bank Mobile Banking offers a more comprehensive banking experience but struggles with frequent glitches and login problems.

Full reviews: Allstate® Mobile · Citizens Bank Mobile Banking

Allstate Mobile provides essential insurance management features, though users report frequent app crashes and issues with its Drivewise program. Citizens Bank Mobile Banking offers a wide range of banking functions, but is plagued by login difficulties, freezing, and inconsistent feature availability after updates.

Head to head

Features tieR6R7R10R15
Allstate® Mobile Allstate Mobile allows users to manage policies, file claims, and use the Drivewise program for driving behavior tracking. However, users report issues with updating insurance cards, adding new vehicles, and viewing full payment history. The Drivewise feature is particularly problematic, with inaccurate trip detection and penalties for hands-free phone use or passenger activity R6R7R10R15.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking offers standard banking features like check deposits, bill payments, and account management. Users appreciate the ability to deposit checks and manage accounts on the go, but some features are missing or inconsistent, such as Face ID login, pending balance display, credit card balance transfers, and text alerts R61R63.
Ease of Use tieR5R23R24R29
Allstate® Mobile Some users find Allstate Mobile convenient, menu-friendly, and easy to access R23R29. However, many others describe the app as tricky, with too much information for some users, and a confusing interface R5R24.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking has received mixed reviews on ease of use. Some users find the new app design easier to navigate and faster to load . Others report that the app is slow, clunky, and has a terrible user interface, making it difficult to find features or complete tasks R76.
Reliability tieR1R3R4R7
Allstate® Mobile Allstate Mobile suffers from significant reliability issues, with frequent reports of the app not working, freezing on the splash screen, or requiring users to log in through a browser R1R3R4R9. The Drivewise feature also has problems with trip detection and accuracy R7R16R30.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking is frequently criticized for being glitchy, freezing, and crashing R63R64R72R76. Users also experience issues with login, including Face ID not working and the app buffering endlessly after entering passcodes R61R70R74.
Price/Value tieR10R13R22R25
Allstate® Mobile Allstate Mobile is free to download, but users express concerns about the value of their insurance policies, citing high costs, issues with claims processing, and problems with insurance cards not updating R10R13R22R25.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking is free to download. Users value the convenience of mobile banking for managing accounts and avoiding fraud . However, some users report issues with checks clearing slowly and customer service problems related to funds .
Support edge: Citizens Bank Mobile BankingR2R11R13R14
Allstate® Mobile Allstate Mobile users report mixed experiences with customer service. Some praise helpful agents and excellent service R2R11R14. However, others describe customer service as rude, incompetent, unresponsive, and difficult to reach, especially for claims or payment issues R13.
Citizens Bank Mobile Banking Citizens Bank Mobile Banking users generally report positive experiences with customer service, highlighting helpful and cordial agents who assist with fraud prevention and account issues . However, some users have difficulty reaching support or find them unhelpful with app login problems or specific banking issues R64.
Pick Allstate® Mobile if

you need to manage your Allstate insurance policies, file claims, or use roadside assistance, and are willing to tolerate occasional app glitches and login issues R11.

Pick Citizens Bank Mobile Banking if

you are a Citizens Bank customer looking for a mobile banking solution with features like check deposits and bill payments, and you appreciate a modern interface, despite potential login and freezing problems .

Evidence note: Both apps have a high volume of reviews, with a significant number of recent negative reviews for both, indicating ongoing issues despite high lifetime ratings. The free-to-download nature means users have no monetary barrier to trying the app, which can lead to more critical feedback on functionality.

Frequently asked

Does Allstate Mobile's Drivewise feature work reliably?
No, many users report that the Drivewise feature in Allstate Mobile does not work reliably, with issues like inaccurate trip detection, penalties for hands-free phone use or passenger activity, and difficulty tracking driving records R7R16R19R30.
Can I use Face ID to log into Citizens Bank Mobile Banking?
While some users report Face ID working, many others experience issues with Face ID login in Citizens Bank Mobile Banking, with the feature often not working or disappearing after updates R61R70R74R81.
Are there frequent technical issues with Allstate Mobile?
Yes, Allstate Mobile users frequently report technical issues such as the app not working, freezing on the splash screen, requiring browser login, and general unreliability, especially after updates R1R3R4R9.
Does Citizens Bank Mobile Banking have issues with freezing or crashing?
Yes, Citizens Bank Mobile Banking is frequently reported to be glitchy, freezing, and crashing, particularly after updates, which can disrupt tasks like depositing checks or paying bills R63R64R72R76.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Allstate® Mobile 3/5 · US What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
  2. [R7] Allstate® Mobile 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
  3. [R10] Allstate® Mobile 2/5 · US Online policy ID cards loaded in Apple Wallet: Policy ID Cards loaded in Apple Wallet only show the name of the first listed name on the policy, rendering it useless to other named insured on the policy. Please correct the App feature
  4. [R15] Allstate® Mobile 3/5 · US Add a Motorcycle: Can’t do it from my phone
  5. [R5] Allstate® Mobile 4/5 · US This is a little tricky- but I’m gonna love it once I fully know how to use it!: This system is quite different from the one I had to use a year ago for SafeCO- before they became Liberty Mutual. But I’m sure I’ll figure out how to use it correctly sooner than later- and I’ll call for help if I need to be coached how to use this app.
  6. [R23] Allstate® Mobile 5/5 · US Finger Tip: I like that everything is menu friendly and easy accessible and flowing!
  7. [R24] Allstate® Mobile 3/5 · US Inundated App: The App has way too much information and may be easy for people that work with technology everyday. By as a senior citizen it is difficult to use. I have to Chat to find the information I need.
  8. [R29] Allstate® Mobile 5/5 · US Always been great: Very user friendly
  9. [R1] Allstate® Mobile 1/5 · US App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’
  10. [R3] Allstate® Mobile 3/5 · US Mobile app: Doesn’t work often.
  11. [R4] Allstate® Mobile 1/5 · US Version 21.2 Unusable: Version 21.2 rendered the app unusable. For reference, I’m using Apple iOS 26.5.2 on an iPhone 17 Pro Max. As mentioned in another review, when I tried to log in, I was prompted to visit my claim, even though I was only trying to access the app. This issue only started after I updated the app to the latest version. I sent an email to the Allstate Mobile app team last week, b
  12. [R13] Allstate® Mobile 1/5 · US Horrible: I have never been so stressed in my life. My claim has been outstanding since March 18, 2026. My attorney has been trying to call for 2 weeks now .. with no call return phones calls or emails .. what’s your motto . You’re in good hands ??? Really? I think your customer sucks there rude. Incompetent, and never a return phone…
  13. [R22] Allstate® Mobile 1/5 · US Allstate CUSTOMER HIT ME AND I LOST MONEY, NOT RECOMMENDED: ALLSTATE CUSTOMER REAR ENDED ME AND THESE PEOPLE DONT UNDERSTAND HOW EVERY DAMAGE IS CAUSED. I HAD TO PAY FOR PARTIAL DAMAGE OF MY NEW CAR. ONE IDIOT CALLED ME AND SAID HE IS AN EXPERT WITH 20 YEARS OF EXPERIENCE, YET HE DONT KNOW HOW A UNIBODY CAR WORKS. DONT TRY TO CORRECT THEM THEY WONT ACCEPT. WHY WOULD ANYONE HIRE SUCH DUMB PEOPLE, I
  14. [R25] Allstate® Mobile 1/5 · US Condo Insurance policy: Can not pay my bill via my account.
  15. [R2] Allstate® Mobile 5/5 · US Love the Great Service: Absolutely wonderful customer service and reliable ❤️
  16. [R11] Allstate® Mobile 5/5 · US Windshield replacement: When our windshield was hit by some projectile on the the freeway, it was very easy to call and start a claim. Stephanie from Louisiana was very helpful and got us scheduled for a windshield replacement!
  17. [R14] Allstate® Mobile 5/5 · US Happy custome: Mrs and Mr Danny Smith are two of the best insurance agents that I’ve ever had the pleasure of working with!!
  18. [R16] Allstate® Mobile 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
  19. [R19] Allstate® Mobile 1/5 · US Drive Wise changed?: Please restore an at-a-glance indicator for trips with phone use or other events. Since Drivewise sometimes mistakes passengers for drivers, reviewing flagged trips is an important part of keeping records accurate.
  20. [R30] Allstate® Mobile 3/5 · US Driving app: Is very nice to have a driving app to keep up with your driving records. It’s an easy way to and you reflect back and make necessary improvements. The downside is sometimes it is accurately records. For example, it records me on the phone, if I’m listening to a podcast or music from the phone. Next is when I drive it doesn’t always record me driving it keep records correctly.lastly
  21. [R61] Citizens Bank Mobile Banking 1/5 · US Face ID: You need to add tha Face ID again
  22. [R70] Citizens Bank Mobile Banking 1/5 · US Worst Banking App Ever: Never before have I encountered a worse banking app. Something changed this year. You cannot simply log in with username and password to view your accounts. A text or phone passcode is required, which of course goes to your phone, the same phone where the Citizens app is loaded, and as soon as you receive it and return to the app to enter said code, Citizens passcode entr
  23. [R74] Citizens Bank Mobile Banking 5/5 · US New app is great!: Thank you SO much for finally fixing your login screen!! What a breath of fresh air to be able to easily and instantly log in with my FaceID and no longer spend 5 minutes trying to get it to work. Thank you so much!!!
  24. [R81] Citizens Bank Mobile Banking 3/5 · US Please Enable Face ID login…: Ever since the new update, only Touch ID is available for a speedy login. Any time I try to enable it on the app, I get an error message. Please, enable Face ID login. And please allow us to have the quick balance widget again!
  25. [R9] Allstate® Mobile 3/5 · US FIXED! freezes on splash screen: had to force quit the app twice and now it works!! just did update and now it freezes on the splash screen 'you're in good hands'...
  26. [R63] Citizens Bank Mobile Banking 3/5 · US Glitches: Ever since the new update the deposit checks feature glitches and freezes. It takes forever to deposit multiple checks. If I click the money to put amount it freezes. Then every time I click the account I want to deposit in it opens up the amount again and I have to click the account like 4-5 times before it recognizes it and opens it. Check depositing is horrible now. I’ve tried on mult
  27. [R64] Citizens Bank Mobile Banking 2/5 · US Glitchy: Disappointed since latest major update. When paying a bill, it shows the last payment to the payee but it’s actually the previous payment. Why is the app inaccurate. The account shows all payments up to date. The activity page is up to date. But on the bill payment page is a month behind. Today I noticed a banner telling me to activate my new card, but my card is not new, I have used i
  28. [R72] Citizens Bank Mobile Banking 3/5 · US Not working on IPAD: Trying to log in as I have always done on my ipad. Locks up when entering the code. Works on cell phone I prefer to use my ipad.
  29. [R76] Citizens Bank Mobile Banking 1/5 · US Poor loading: They revamped the app a few months back and since then I have to open the app close the app and reopen the app just to get to the login screen. It’s honestly so annoyingly terrible that I’m making my first app review in 14 years of having an iPhone just to give it one star. I recommend avoiding it at all costs and I’ve been a citizens customer since 2006

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store