Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Allstate® Mobile vs Boost Mobile

Allstate® Mobile 4.8★ · Free to download 55
Winner Boost Mobile
Boost Mobile 4.7★ · Free to download 65

Boost Mobile has an edge for general mobile service and customer support, while Allstate Mobile faces significant app reliability issues despite positive feedback on its insurance agents and roadside assistance.

Full reviews: Allstate® Mobile · Boost Mobile

Allstate Mobile suffers from frequent app malfunctions, login problems, and issues with its Drivewise feature, despite some users praising its customer service and roadside assistance. Boost Mobile, while also having app issues like payment processing and login failures, is generally lauded for its affordable service and helpful customer support.

Head to head

App Reliability & Functionality tieR1R3R4R9
Allstate® Mobile Many Allstate Mobile users report persistent issues with the app, including being unable to log in, freezing on the splash screen, and being redirected to a browser or claims page even without an active claim R1R3R4R9. Updates often introduce new problems, making the app unusable for some R4R16. There are also complaints about the app not updating insurance cards immediately after payment and not showing full payment history .
Boost Mobile Boost Mobile users also experience significant app functionality problems, particularly with payment processing, login issues, and the Boostcoin feature R61R66R82. Some users find the app requires frequent updates, which can be a hassle when trying to pay bills R82R88.
Drivewise Feature (Allstate Mobile) edge: Allstate® MobileR6R7R12R16
Allstate® Mobile The Drivewise feature in Allstate Mobile receives mixed to negative feedback. Users report issues with trip detection, especially on iOS, and inaccuracies in recording phone usage, even when using hands-free features or when a passenger is using the device R6R7R12R16. Some find the recent updates make it harder to monitor driving habits and track penalties R6R16. The feature is also noted for draining phone battery R18.
Boost Mobile Boost Mobile does not offer a comparable driving behavior tracking feature.
Customer Service & Support edge: Boost MobileR2R11R13R14
Allstate® Mobile Allstate Mobile users have varied experiences with customer service. Some praise agents for being helpful, wonderful, and responsive R2R11R14R34. However, others report extremely poor service, unreturned calls, rude and incompetent staff, and difficulty resolving issues like claim status or payment problems R13.
Boost Mobile Boost Mobile receives positive feedback for its customer service, with many users highlighting helpful and amazing agents . However, there are also complaints about unhelpful support, poor call quality, and issues with refunds or account changes .
Service Quality & Value edge: Boost MobileR8R10R15R20
Allstate® Mobile Allstate Mobile users generally praise Allstate as a good or great insurance company, citing reliability and convenience R8R20. However, some express dissatisfaction with policy coverage, pricing, and the inability to manage all policy types (like motorcycles or condo insurance) through the app R10R15.
Boost Mobile Boost Mobile is often praised for its affordability and reliable service, with many long-term customers . Conversely, numerous users complain about slow data speeds, poor internet access, and issues with 'unlimited' data caps . There are also concerns about unexpected charges and billing discrepancies .
Ease of Use tieR5R23R24R29
Allstate® Mobile Some Allstate Mobile users find the app menu-friendly, easy to access, and convenient R23R29. However, others describe it as tricky, having too much information, and difficult for senior citizens R5R24. The app's interface is also criticized for being buggy, not user-friendly, and having confusing layouts .
Boost Mobile Boost Mobile is generally considered easy to use for tasks like paying bills . However, some users struggle with login processes, managing payment methods, or finding certain features R61.
Pick Allstate® Mobile if

you are an existing Allstate customer who values the convenience of managing policies and claims digitally, and are willing to tolerate occasional app glitches for the sake of good insurance agents and roadside assistance R2R11R34.

Pick Boost Mobile if

you are looking for an affordable mobile service provider with generally good customer support, and are comfortable with the possibility of occasional app issues for payments or data tracking .

Evidence note: Both apps have a significant number of negative reviews related to app functionality and customer service, despite high lifetime ratings. The recent negative reviews suggest a decline in app performance for both, particularly for Allstate Mobile's Drivewise feature and Boost Mobile's payment and data management.

Frequently asked

Is Allstate Mobile's Drivewise feature reliable?
Allstate Mobile's Drivewise feature has reliability issues, with users reporting inaccurate trip detection, incorrect phone usage penalties (even with hands-free use or passengers), and significant battery drain R7R16R18R30.
Can I easily pay my bill with the Boost Mobile app?
While many users find the Boost Mobile app convenient for paying bills, there are frequent reports of issues with payment processing, inability to change payment methods, and mandatory updates that hinder the payment process R61R66R82R88.
Do these apps have good customer service?
Both apps receive mixed reviews for customer service; Allstate Mobile has agents praised for being helpful but also criticized for unreturned calls and rudeness, while Boost Mobile is often lauded for helpful agents but also faces complaints about unhelpful support and poor call quality R2R13R34R43.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Allstate® Mobile 1/5 · US App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’
  2. [R3] Allstate® Mobile 3/5 · US Mobile app: Doesn’t work often.
  3. [R4] Allstate® Mobile 1/5 · US Version 21.2 Unusable: Version 21.2 rendered the app unusable. For reference, I’m using Apple iOS 26.5.2 on an iPhone 17 Pro Max. As mentioned in another review, when I tried to log in, I was prompted to visit my claim, even though I was only trying to access the app. This issue only started after I updated the app to the latest version. I sent an email to the Allstate Mobile app team last week, b
  4. [R9] Allstate® Mobile 3/5 · US FIXED! freezes on splash screen: had to force quit the app twice and now it works!! just did update and now it freezes on the splash screen 'you're in good hands'...
  5. [R6] Allstate® Mobile 3/5 · US What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
  6. [R7] Allstate® Mobile 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
  7. [R12] Allstate® Mobile 3/5 · US Time of day: Why does “time of day” hurt my score? I have to drive late at night in order to get to work or to get home. Also, phone usage should be the most harmful to your score!
  8. [R16] Allstate® Mobile 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
  9. [R2] Allstate® Mobile 5/5 · US Love the Great Service: Absolutely wonderful customer service and reliable ❤️
  10. [R11] Allstate® Mobile 5/5 · US Windshield replacement: When our windshield was hit by some projectile on the the freeway, it was very easy to call and start a claim. Stephanie from Louisiana was very helpful and got us scheduled for a windshield replacement!
  11. [R13] Allstate® Mobile 1/5 · US Horrible: I have never been so stressed in my life. My claim has been outstanding since March 18, 2026. My attorney has been trying to call for 2 weeks now .. with no call return phones calls or emails .. what’s your motto . You’re in good hands ??? Really? I think your customer sucks there rude. Incompetent, and never a return phone…
  12. [R14] Allstate® Mobile 5/5 · US Happy custome: Mrs and Mr Danny Smith are two of the best insurance agents that I’ve ever had the pleasure of working with!!
  13. [R8] Allstate® Mobile 5/5 · US Best Insurance: 5 ☀️
  14. [R10] Allstate® Mobile 2/5 · US Online policy ID cards loaded in Apple Wallet: Policy ID Cards loaded in Apple Wallet only show the name of the first listed name on the policy, rendering it useless to other named insured on the policy. Please correct the App feature
  15. [R15] Allstate® Mobile 3/5 · US Add a Motorcycle: Can’t do it from my phone
  16. [R20] Allstate® Mobile 5/5 · US Great App!!: Allstate is a great insurance company, I been using many different companies and their services are five stars 🌟
  17. [R5] Allstate® Mobile 4/5 · US This is a little tricky- but I’m gonna love it once I fully know how to use it!: This system is quite different from the one I had to use a year ago for SafeCO- before they became Liberty Mutual. But I’m sure I’ll figure out how to use it correctly sooner than later- and I’ll call for help if I need to be coached how to use this app.
  18. [R23] Allstate® Mobile 5/5 · US Finger Tip: I like that everything is menu friendly and easy accessible and flowing!
  19. [R24] Allstate® Mobile 3/5 · US Inundated App: The App has way too much information and may be easy for people that work with technology everyday. By as a senior citizen it is difficult to use. I have to Chat to find the information I need.
  20. [R29] Allstate® Mobile 5/5 · US Always been great: Very user friendly
  21. [R18] Allstate® Mobile 3/5 · US Sometimes helpful, but…: The app would be more helpful if the system was not offline so much. Not sure if that is an app issue or website connectivity issue. I’m using drivewise and many times I’m unable to let it know I’m not the driver because of technical difficulties and the app instructs me to try again later which I do only to find that it is still have technical difficulties. The other nega
  22. [R30] Allstate® Mobile 3/5 · US Driving app: Is very nice to have a driving app to keep up with your driving records. It’s an easy way to and you reflect back and make necessary improvements. The downside is sometimes it is accurately records. For example, it records me on the phone, if I’m listening to a podcast or music from the phone. Next is when I drive it doesn’t always record me driving it keep records correctly.lastly
  23. [R61] Boost Mobile 1/5 · US It’s not possible to change payment method: My card, which was usually used for autopayments, was frozen. I logged into the app to replace it with another one. But it turned out to be impossible because the Boost limited my ability to receive messages from the bank! This company out of mind.
  24. [R66] Boost Mobile 3/5 · US Boost hasn’t been working the best: Boost has been a great app until recently when I’ve tried to pay phone bills and nothing would work which lead me to go to my local boost to pay in person. The app hasn’t worked the best for me and lead me to get my phone line suspended due to not paying but it’s not my fault nothing would happen when I tried to pay
  25. [R82] Boost Mobile 1/5 · US Revie: Ever time I have to pay my bill I have to update my app every month
  26. [R88] Boost Mobile 1/5 · US Too many UPDATES: I gave 1 star because every single month when I’m ready to pay, there’s always an update! It’s too much of a hassle. I really like the service, it’s unbeatable. The updates are a headache when all I’m trying to do is make a simple payment😩
  27. [R34] Allstate® Mobile 5/5 · US So Convenient: I really enjoy the convenience and the Agents are so helpful. Thanks
  28. [R43] Allstate® Mobile 1/5 · US Payment: They make you call to get rid of automatic payment. They never answer the phone. It’s just terrible.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store