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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Allstate® Mobile vs Esurance Mobile

Allstate® Mobile 4.8★ · Free to download 45
Winner Esurance Mobile
Esurance Mobile 4.8★ · Free to download 50

While both apps face significant technical issues, Esurance Mobile has a slight edge due to its more consistently praised roadside assistance feature, despite its login and crashing problems.

Full reviews: Allstate® Mobile · Esurance Mobile

Both Allstate Mobile and Esurance Mobile are plagued by app stability and login issues, frustrating users. Allstate's Drivewise feature receives mixed reviews, while Esurance's roadside assistance is frequently highlighted as a positive, despite the app's overall unreliability.

Head to head

Features (General App Functionality) tieR1R3R4R9
Allstate® Mobile Allstate Mobile users report frequent issues with basic app functionality, including inability to log in, app freezing on the splash screen, and general unresponsiveness R1R3R4R9. Some users also find the app's interface overwhelming or difficult to navigate, especially for seniors R24. Specific features like viewing payment history are limited to the last payment , and updating insurance cards after renewal is not immediate R31. Adding a motorcycle policy is not possible through the app .
Esurance Mobile Esurance Mobile users also experience widespread problems with basic app functionality, particularly login failures, app crashes upon launch or after updates, and issues with Face ID R67. Some users mention that the app does not work in landscape mode on iPads and lacks a dark mode . The chat option is described as useless .
Drivewise/Drivesense Telematics edge: Allstate® MobileR6R7R16R19
Allstate® Mobile Allstate's Drivewise feature is a significant source of frustration, with users reporting inaccurate trip detection, especially on iOS R6R7R30. The app struggles to differentiate between drivers and passengers, penalizing users for phone use by others or hands-free interactions like skipping songs or using Siri R19. Users also dislike the updated interface, which makes it harder to monitor driving scores and track specific trip details R6R16R19.
Esurance Mobile Esurance Mobile has a DriveSense option, but users report it glitches out and shuts down the app .
Roadside Assistance edge: Esurance MobileR26R46R62R65
Allstate® Mobile Allstate Mobile users generally find the roadside assistance feature easy to use and effective, with positive experiences regarding requesting help and tracking technician progress R26R46.
Esurance Mobile Esurance Mobile users frequently praise the roadside assistance feature for its ease of use, quick response times, and effective service R65. However, some users report issues with the in-app request failing and being directed to call, which can involve multiple transfers R62.
Reliability & Performance tieR1R3R4R9
Allstate® Mobile Allstate Mobile is frequently described as unreliable, with users reporting constant crashes, freezing on the splash screen, and general unresponsiveness R1R3R4R9. Many users cannot log in or access policy information, sometimes being redirected to a browser or told the system is offline R1R4R37. The app is also noted for significant battery drain R51.
Esurance Mobile Esurance Mobile suffers from severe reliability issues, with numerous reports of the app crashing upon launch or login, especially after updates . Users also frequently encounter login problems, including failure to send authentication codes, incorrect password messages, and being unable to log in for extended periods R67.
Customer Service & Claims edge: Esurance MobileR2R11R13R14
Allstate® Mobile Allstate Mobile users report mixed experiences with customer service and claims. While some praise excellent agents and helpful service R2R11R14, others describe horrible service, unreturned calls, rude and incompetent staff, and issues with claims processing R13. Some users also struggle to contact customer service for issues like canceling automatic payments .
Esurance Mobile Esurance Mobile users generally have positive feedback for customer service, describing employees as competent, kind, and friendly . However, some report issues with the support link in the app not being helpful for app-specific problems and needing to call support to force verification codes for login issues . There are also serious accusations of being scammed regarding policy details .
Ease of Use tieR5R23R24R29
Allstate® Mobile Allstate Mobile receives mixed reviews on ease of use. Some users find it menu-friendly, easy to access, and convenient R23R29. However, others find it tricky to learn R5, overwhelming with too much information for seniors R24, or generally not user-friendly due to bugs and confusing UI .
Esurance Mobile Esurance Mobile is often described as user-friendly with clear navigation for managing policies and accessing ID cards . However, the frequent crashing and login issues severely hinder its actual usability, making it complicated and useless for many . The app also has limitations like not being able to add other family members for roadside assistance or view motorcycle policies .
Pick Allstate® Mobile if

You are an existing Allstate customer who values the potential benefits of the Drivewise program, despite its reported inaccuracies and technical glitches R6R7R16R19. You also appreciate the generally positive feedback on Allstate's roadside assistance when it works R26R46.

Pick Esurance Mobile if

You prioritize reliable roadside assistance, as Esurance Mobile users frequently praise this feature for its speed and effectiveness, even if the app itself is unstable R65. You are also looking for an insurance company with generally positive customer service interactions .

Evidence note: Both apps have a high volume of negative recent reviews focusing on app functionality issues, which contrasts with their high lifetime ratings. The free nature of both apps means there isn't a free vs. paid tier asymmetry to consider.

Frequently asked

Do these apps reliably provide proof of insurance?
No, many users of both apps report significant issues accessing their digital ID cards or policy documents due to login problems, app crashes, or slow updates after renewals, making them unreliable for immediate proof of insurance R31R37R53R67.
Are the telematics (Drivewise/DriveSense) features accurate?
Users of Allstate's Drivewise frequently report inaccuracies, particularly with iOS trip detection, penalizing for phone use by passengers or hands-free interactions, and difficulty distinguishing between different vehicles R6R7R19R30. Esurance's DriveSense is mentioned as glitching and crashing the app .
Do these apps drain phone battery?
Yes, at least one Allstate Mobile user specifically reported that the app significantly drains their phone battery, even overnight, with the app using 11% more battery than usual R51.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Allstate® Mobile 1/5 · US App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’
  2. [R3] Allstate® Mobile 3/5 · US Mobile app: Doesn’t work often.
  3. [R4] Allstate® Mobile 1/5 · US Version 21.2 Unusable: Version 21.2 rendered the app unusable. For reference, I’m using Apple iOS 26.5.2 on an iPhone 17 Pro Max. As mentioned in another review, when I tried to log in, I was prompted to visit my claim, even though I was only trying to access the app. This issue only started after I updated the app to the latest version. I sent an email to the Allstate Mobile app team last week, b
  4. [R9] Allstate® Mobile 3/5 · US FIXED! freezes on splash screen: had to force quit the app twice and now it works!! just did update and now it freezes on the splash screen 'you're in good hands'...
  5. [R6] Allstate® Mobile 3/5 · US What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
  6. [R7] Allstate® Mobile 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
  7. [R16] Allstate® Mobile 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
  8. [R19] Allstate® Mobile 1/5 · US Drive Wise changed?: Please restore an at-a-glance indicator for trips with phone use or other events. Since Drivewise sometimes mistakes passengers for drivers, reviewing flagged trips is an important part of keeping records accurate.
  9. [R26] Allstate® Mobile 5/5 · US Roadside assistance: Excellent service
  10. [R46] Allstate® Mobile 5/5 · US Roadside assistance was easy to use: When roadside assistance was needed it was easy to request through the app and watch the progress of the technician arrive, which kept us updated. Was great to have a connection when stranded.
  11. [R62] Esurance Mobile 4/5 · US Its not a bad app: It’s not bad. But it’s also not good. You try to do a road side assistance request on the app. It keeps loading then says it can’t complete it. You need to call. The number they give you send you to a representative that isn’t with esurance. They transfer you. Then you get someone who transfers you again. They need to put the direct esurance line number. I’m still on hold 20 min
  12. [R65] Esurance Mobile 5/5 · US 2017 Challenger: We had a flat tire and needed the spare put on. Total time from first contact to completion was approximately 21 minutes! Now that’s what I call service. !!!!
  13. [R2] Allstate® Mobile 5/5 · US Love the Great Service: Absolutely wonderful customer service and reliable ❤️
  14. [R11] Allstate® Mobile 5/5 · US Windshield replacement: When our windshield was hit by some projectile on the the freeway, it was very easy to call and start a claim. Stephanie from Louisiana was very helpful and got us scheduled for a windshield replacement!
  15. [R13] Allstate® Mobile 1/5 · US Horrible: I have never been so stressed in my life. My claim has been outstanding since March 18, 2026. My attorney has been trying to call for 2 weeks now .. with no call return phones calls or emails .. what’s your motto . You’re in good hands ??? Really? I think your customer sucks there rude. Incompetent, and never a return phone…
  16. [R14] Allstate® Mobile 5/5 · US Happy custome: Mrs and Mr Danny Smith are two of the best insurance agents that I’ve ever had the pleasure of working with!!
  17. [R5] Allstate® Mobile 4/5 · US This is a little tricky- but I’m gonna love it once I fully know how to use it!: This system is quite different from the one I had to use a year ago for SafeCO- before they became Liberty Mutual. But I’m sure I’ll figure out how to use it correctly sooner than later- and I’ll call for help if I need to be coached how to use this app.
  18. [R23] Allstate® Mobile 5/5 · US Finger Tip: I like that everything is menu friendly and easy accessible and flowing!
  19. [R24] Allstate® Mobile 3/5 · US Inundated App: The App has way too much information and may be easy for people that work with technology everyday. By as a senior citizen it is difficult to use. I have to Chat to find the information I need.
  20. [R29] Allstate® Mobile 5/5 · US Always been great: Very user friendly
  21. [R31] Allstate® Mobile 1/5 · US Update the insurance cards immediately!: I paid for renewal a month ago - why is it not showing on the app? I have to have proof of insurance. This is the second time I’m going to have to call and get all this figured out. If someone pays for insurance then IMMEDIATELY show on the app that the insurance has been updated. Honestly, this is probably the most basic task on this app. How in the world
  22. [R37] Allstate® Mobile 1/5 · US App nonfunctional: I can’t even log in without it saying “you’ll need to visit my claim to view the status of your claim” I have deleted and reinstalled the app and it continues to that prompt each time. When I WAS able to log in before, my policy never even showed on the app. I would have to keep going into their website and logging in and continuing from there. Whats the point of an app that won
  23. [R53] Allstate® Mobile 1/5 · US App didn’t open: The app was just stuck in the hands loading screen. Did not open for me to view my policy documents. I had to call my agent and have them emailed to me.
  24. [R67] Esurance Mobile 1/5 · US Can’t login in: Doesn’t allow me to log in. Really inconvenient considering someone just rear ended me. I don’t get the texts or emails to authenticate my account. Fix it please!!!!!
  25. [R30] Allstate® Mobile 3/5 · US Driving app: Is very nice to have a driving app to keep up with your driving records. It’s an easy way to and you reflect back and make necessary improvements. The downside is sometimes it is accurately records. For example, it records me on the phone, if I’m listening to a podcast or music from the phone. Next is when I drive it doesn’t always record me driving it keep records correctly.lastly
  26. [R51] Allstate® Mobile 2/5 · US Still sucks battery!: I have put in a review before and still stand by it. This app sucks the battery while I’m sleeping at night! IOS is up to date as well as the app. I have the most latest phone. The app last update was 3 weeks ago. When I go to sleep my phone is at 100% and I wake up at 80%. Please do something to fix this problem! My phone is saying Allstate used 11% more battery than the pas

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store