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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Allstate® Mobile vs State Farm®

Allstate® Mobile 4.8★ · Free to download 65
Winner State Farm®
State Farm® 4.8★ · Free to download 75

State Farm® has a slight edge over Allstate® Mobile due to fewer critical app functionality issues and a more consistent user experience, despite both apps having similar overall lifetime ratings.

Full reviews: Allstate® Mobile · State Farm®

Both Allstate® Mobile and State Farm® apps offer core insurance functionalities, but State Farm® generally provides a more reliable app experience with fewer reports of critical login and feature failures. Allstate® Mobile users frequently report being unable to log in or access policy information, while State Farm® users, though experiencing some glitches, find the app more consistently usable for claims and policy management.

Head to head

App Functionality and Reliability edge: State Farm®R1R3R4R9
Allstate® Mobile Allstate® Mobile users frequently report critical issues such as being unable to log in, the app freezing on the splash screen, or being redirected to a browser, making the app unusable for basic tasks R1R3R4R9. Some users also experience problems with policy information not updating, like ID cards or payment history R10R21.
State Farm® State Farm® users also report issues like the app freezing or being slow , and some struggle with login credentials, often requiring password resets . However, the frequency of critical 'app not working' issues seems lower than Allstate® Mobile, with many users finding it user-friendly and efficient for claims and policy tracking .
Drivewise/Drive Safe & Save Programs tieR6R7R12R16
Allstate® Mobile Allstate® Mobile's Drivewise feature receives significant criticism. Users report inaccurate trip detection, especially for iOS R7, difficulty monitoring all drivers R6, and unfair penalties for actions like skipping songs via CarPlay or using Siri hands-free R41. The updated version is disliked for removing at-a-glance indicators for phone use R16 and draining phone battery .
State Farm® State Farm®'s Drive Safe & Save program also has issues. Users report it incorrectly identifies passengers as drivers R67R72, struggles with manual transmission vehicles , and requires location services to be 'always on,' raising privacy concerns and battery drain . Some users with older iPhone models are unable to upgrade the app to use the feature .
Claims and Customer Service edge: State Farm®R2R11R13R14
Allstate® Mobile Allstate® Mobile users report mixed experiences with claims and customer service. While some praise easy claim initiation and helpful agents R2R11R14, others describe long delays, unreturned calls, rude staff, and issues with claims not being resolved or covered R13. The app itself has bugs in the claims process, like difficulty uploading documents .
State Farm® State Farm® users generally find the app makes filing claims easy and allows for tracking claim status . Customer service, when reached, is often described as professional and helpful R62. However, some users report difficulty reaching agents , issues with claim details being incorrect , and a lack of support for app-related issues .
Ease of Use and Features edge: State Farm®R5R15R21R23
Allstate® Mobile Allstate® Mobile is described as both user-friendly and convenient by some R23, especially for roadside assistance . However, other users find it tricky to navigate R5, inundated with too much information for seniors , or lacking basic features like adding a motorcycle R15 or easily accessing full payment history R21. Some also report issues with specific policy types not being supported .
State Farm® State Farm® is generally praised for being user-friendly, easy to navigate, and self-explanatory . However, some users find it convoluted, requiring multiple steps to access information , and report issues with specific features like payment options not working or difficulty finding a digital insurance card . There are also complaints about the app forcing electronic correspondence .
Pick Allstate® Mobile if

You prioritize having a direct line to an agent for support and value good customer service from specific representatives, as many positive reviews highlight excellent agent interactions R2R14.

Pick State Farm® if

You need a more consistently reliable app for managing policies and filing claims, even if it has occasional login quirks, as users generally find State Farm®'s app more functional for these core tasks .

Evidence note: Both apps have very similar lifetime ratings, but recent negative reviews for Allstate® Mobile heavily emphasize critical app failures, which skews the perception of current functionality. For State Farm®, while there are also complaints about login and specific features, the overall sentiment regarding core app utility appears more positive. The free nature of both apps means some negative feedback stems from friction with optional features like driving programs.

Frequently asked

Are there significant differences in customer service between Allstate® Mobile and State Farm®?
Both apps have mixed reviews regarding customer service; Allstate® Mobile users report both 'absolutely wonderful' service and 'horrible' experiences with unreturned calls and rude staff R2R13R55, while State Farm® users praise 'exceptional service' from agents but also mention difficulty reaching them or getting app issues resolved R62.
Which app is better for tracking driving behavior for discounts?
Neither app's driving behavior tracking feature (Drivewise for Allstate® Mobile, Drive Safe & Save for State Farm®) is universally praised, with both receiving significant criticism for inaccuracies. Allstate® Mobile users report issues with iOS trip detection and unfair penalties for hands-free phone use R7R41, while State Farm® users complain about incorrect passenger/driver assignments and the need for 'always on' location services R67R72.
Do these apps have issues with login and accessing policy information?
Yes, both apps have reported issues with login and accessing policy information. Allstate® Mobile users frequently state they cannot log in, are redirected to browsers, or that policy details like ID cards or payment history do not update R1R4R10R21. State Farm® users also report recurring login problems, often requiring password resets, and some find the app convoluted for finding basic policy information .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Allstate® Mobile 1/5 · US App not working, ask to log in through Safari instead: The app has not worked for about 2 months, every time I want to log in to the app, it says I need to log in with browser to see my claim, I have not had a claim in the last 2 years, why is it asking me to log in with browser instead of letting me use the app!!!!!’
  2. [R3] Allstate® Mobile 3/5 · US Mobile app: Doesn’t work often.
  3. [R4] Allstate® Mobile 1/5 · US Version 21.2 Unusable: Version 21.2 rendered the app unusable. For reference, I’m using Apple iOS 26.5.2 on an iPhone 17 Pro Max. As mentioned in another review, when I tried to log in, I was prompted to visit my claim, even though I was only trying to access the app. This issue only started after I updated the app to the latest version. I sent an email to the Allstate Mobile app team last week, b
  4. [R9] Allstate® Mobile 3/5 · US FIXED! freezes on splash screen: had to force quit the app twice and now it works!! just did update and now it freezes on the splash screen 'you're in good hands'...
  5. [R6] Allstate® Mobile 3/5 · US What Happened?: After the last update to Drivewise we have to open specific trips in order to see results of the drive. That makes it harder to monitor how all drivers on a plan are doing.
  6. [R7] Allstate® Mobile 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
  7. [R12] Allstate® Mobile 3/5 · US Time of day: Why does “time of day” hurt my score? I have to drive late at night in order to get to work or to get home. Also, phone usage should be the most harmful to your score!
  8. [R16] Allstate® Mobile 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
  9. [R2] Allstate® Mobile 5/5 · US Love the Great Service: Absolutely wonderful customer service and reliable ❤️
  10. [R11] Allstate® Mobile 5/5 · US Windshield replacement: When our windshield was hit by some projectile on the the freeway, it was very easy to call and start a claim. Stephanie from Louisiana was very helpful and got us scheduled for a windshield replacement!
  11. [R13] Allstate® Mobile 1/5 · US Horrible: I have never been so stressed in my life. My claim has been outstanding since March 18, 2026. My attorney has been trying to call for 2 weeks now .. with no call return phones calls or emails .. what’s your motto . You’re in good hands ??? Really? I think your customer sucks there rude. Incompetent, and never a return phone…
  12. [R14] Allstate® Mobile 5/5 · US Happy custome: Mrs and Mr Danny Smith are two of the best insurance agents that I’ve ever had the pleasure of working with!!
  13. [R5] Allstate® Mobile 4/5 · US This is a little tricky- but I’m gonna love it once I fully know how to use it!: This system is quite different from the one I had to use a year ago for SafeCO- before they became Liberty Mutual. But I’m sure I’ll figure out how to use it correctly sooner than later- and I’ll call for help if I need to be coached how to use this app.
  14. [R15] Allstate® Mobile 3/5 · US Add a Motorcycle: Can’t do it from my phone
  15. [R21] Allstate® Mobile 3/5 · US Won’t show true payment history: In app and online, Allstate only allows you to see the last payment. The “Payment History” section in My Account should be renamed to “Last Payment” - they don’t want you to see the true history. Poor customer service to make your customers feel like you have something to hide.
  16. [R23] Allstate® Mobile 5/5 · US Finger Tip: I like that everything is menu friendly and easy accessible and flowing!
  17. [R55] Allstate® Mobile 1/5 · US The mobile app is a good idea and the insurance company is not a you could do better bad insurance c: My only problem is you call one agent they tell you one story then you call another and it’s a totally different story the next day. It sucks when insurance company can’t even tell the truth but anyways, my biggest problem is Justin Dude for Muncie. This man is something else he is very rude and d
  18. [R62] State Farm® 5/5 · US Jonathan/adjuster: Jonathan was outstanding throughout the inspection process. He was professional, courteous, and took the time to thoroughly inspect my home while clearly explaining everything he was doing. He answered all of my questions with patience and made sure I understood the next steps. His knowledge, attention to detail, and professionalism gave me confidence during a stressful situatio
  19. [R41] Allstate® Mobile 1/5 · US Complete Garbage: The app is trash! Drivewise feature doesn’t work right. It logs phone use when it’s plugged in and using Apple carplay every time you skip a song or use your voice to play a different song. Answer a hands free call and you’re getting penalized for that as well. All while the phone sits safely in the console. There was an update that also changed how it used gps to determine speed
  20. [R67] State Farm® 2/5 · US It’s very confused: It says I’m driving other people’s car when I’m just a passenger and vice versa. It seems to be haphazard assigning the correct person to the correct account. Calls to State Farm show they have no idea how to fix it. I therefore doubt their claimed discount system works.
  21. [R72] State Farm® 3/5 · US Drive safe&save: I don’t agree with having to adjust who has my phone every single time I get into the car. I have a 3 and a 5 year old who has it.
  22. [R10] Allstate® Mobile 2/5 · US Online policy ID cards loaded in Apple Wallet: Policy ID Cards loaded in Apple Wallet only show the name of the first listed name on the policy, rendering it useless to other named insured on the policy. Please correct the App feature

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store