State Farm®

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US User Friendly: Using the App is user friendly and efficient No wait time to submit requests
2. [R17] 5/5 · US Outstanding/Easy to file: Claim forms was easy!!
3. [R26] 5/5 · US Best company app to work with: I use many apps for banking, or other businesses that I need to log into. The State Farm app is one of the most user-friendly and comprehensive of all the ones that I have access to. I really appreciated being file a claim easily and then track my claim to the app.
4. [R64] 5/5 · US Great and easy to use: The app works smoothly,updates my claim status fast, and makes everything easy to track. Very convenient and reliable.
5. [R41] 5/5 · US Very Easy and Self explanatory: This app is very easy and Self Explanatory. It made my experience with ease.
6. [R122] 5/5 · US Love the App!: I seriously love this app! It saves me so much time being able to do what I need to do and have it accomplished without having to make a phone call and the fact that it’s done correctly! I know I trust it, anyway! And SO glad I have it! Thanks!
7. [R3] 5/5 · US Jonathan/adjuster: Jonathan was outstanding throughout the inspection process. He was professional, courteous, and took the time to thoroughly inspect my home while clearly explaining everything he was doing. He answered all of my questions with patience and made sure I understood the next steps. His knowledge, attention to detail, and professionalism gave me confidence during a stressful situatio
8. [R25] 5/5 · US Exceptional Service: I was shopping for car insurance and Tosha gave me several options for liability limits. She helped me find the coverage that was a fit for me.
9. [R29] 5/5 · US Brilliant!: Y'all are as perfect as can be, Every time I come in contact with you! ⭐️⭐️⭐️⭐️⭐️ I’ve never needed to have my insurance assist me as much as I have with State Farm fortunately, but you all really have just been there every time I have lately. I appreciate every bit of it. I just can’t get back to perfect for myself. -Cade Sharrone
10. [R33] 5/5 · US Never fails: Always takes care of us!!
11. [R36] 5/5 · US Car battery jump start: Very convenient app to use !!
12. [R127] 5/5 · US Always ready: State Farm roadside assistance is always on time and they do what they say they’re gonna do and they handle it quickly
13. [R146] 5/5 · US Locked Keys: Outstanding expeditious response.
14. [R158] 5/5 · US Easy to do business with: Love! Love! Love! the automated process to schedule car to be towed!
15. [R5] 3/5 · US Tough app: Have been locked out of my app account over a year. Have contacted my agent who sent me to someone else, who in turn sent me to someone else, who sent me somewhere else… you get the picture…. Gave up on using the online app. Requested a paper copy of my insurance in case I ever get asked for it 6 months ago…. Have yet to get it. Hopefully I never have to present it, I doubt they’ll take
16. [R14] 1/5 · US Login HELL: Every time I login I have to reset my login credentials. Every time. And they don’t make it easy. It’s enough to make me change insurance companies.
17. [R16] 1/5 · US Cant log in, employees not helping when i asked, looking for a better company: Locked out of my account. Wont send email code to my email. Terrible.
18. [R18] 1/5 · US Never works: It’s always something. Can’t reset passwords or get anything done on the app without an issue.
19. [R6] 2/5 · US It’s very confused: It says I’m driving other people’s car when I’m just a passenger and vice versa. It seems to be haphazard assigning the correct person to the correct account. Calls to State Farm show they have no idea how to fix it. I therefore doubt their claimed discount system works.
20. [R19] 3/5 · US Beware of the Drive and Save feature if you drive a vehicle with a manual transmission!: I’ve used driver apps with both Progressive and GEICO in the past and was usually given a 98 score, or excellent. Not so with the State Farm app which keeps reminding me I need to improve my gradual acceleration, while giving me high scores for everything else. Finally it dawned on me that it is impossible t
21. [R47] 2/5 · US Stop removing my safe driving option: Every update has removed my safe driving info. I am sick and tired of reconnecting my beacon with each and every update!!!
22. [R50] 2/5 · US Drive Safe & Save is Dangerous: The app is convenient, but the drive safe and save tracking is horribly out of touch with reality. You’ll be tracked as a poor driver if there’s any kind of traffic or road construction. Trying to avoid hard braking (which is almost any braking) or not making sharp turns puts you in danger and more of a risk for causing an accident.
23. [R1] 1/5 · US Needs a lot of improvement: This app is absolutely slow and not functioning well especially the chat feature. You always have to restart the chat with new person and it gets logged out all of sudden and get disconnected in the middle of the conversation.
24. [R2] 1/5 · US No support: Have fun talking to a bot that will hang up on you
25. [R49] 1/5 · US Worst: Limited in mobile app. Can’t change the body shop on a claim without calling. Virtual assistant is useless and refers you to a live agent which you can’t seem to get most of the time. You cannot upload video from the mobile app for accident claims but you cannot upload on the desktop version. Really bad technology
26. [R66] 1/5 · US No response: No response from team .I tried to reach from morning and waited long hours. No one even responds
27. [R38] 3/5 · US Freezes: This app keeps freezing every time I open it. It is a recent development. It used to run smoothly. Now to use it I have to uninstall and reinstall it. It’s a pain.
28. [R72] 1/5 · US Need a card?: If you need to actually show someone your insurance card, sorry. App makes it very easy to make payments, but impossible to actually download your insurance card.
29. [R131] 3/5 · US Not Interested in Feedback?: The app is okay, but it could use some tweaks. For example, I could not find any way to provide feedback on the app within the app. I’m having to provide my feedback in the App Store, and does anyone actually read these comments? Anyway, there should be some way within the app itself to provide feedback. I also have a complaint about the motor vehicle insurance card. I
30. [R13] 2/5 · US Constant Issues: For the last four months, the State Farm mobile app sends me notifications that asks me to check always allow for location settings. Despite that the always allow has been selected on my phone. State Farm has no fixes for this issue!
31. [R43] 1/5 · US Battery hog: App itself is okay but it’s a huge battery hog with drive safe and save. Averaging 27% per day.
32. [R55] 1/5 · US Constant data recording: This is basically a data harvester app for State Farm to sell your data. They updated their terms awhile back and in the new terms it states they're recording your data whether you're driving or not. I turned it off after that. Such an insane overreach for auto insurance. 24/7 surveillance is disgusting.
33. [R58] 1/5 · US Bluetooth off: The fact that I can’t have my Bluetooth off while I’m not driving without being spammed by your app is not right. I get it requires Bluetooth to work but to not be able to it off while I’m not moving or going faster then walking is very concerning and makes this app suck so hard.
34. [R27] 1/5 · US No manual payment option: The app isn’t great. I contacted my agent heard nothing back which isn’t the apps fault. However, I’m on an auto payment and each time it has not taken my money so I have to call cause there is no option to manually make a payment which I hate!
35. [R30] 1/5 · US This app is useless!!: This app is trash!! I am not able to pay my bill. I can’t even find both my accounts. Totally useless.
36. [R46] 5/5 · US Was good but I can’t use it: Recently when I update the app, they’re asking me for my credit card, which is already in the app and when I try to put the credit card information again it just says to me that the credit card information is already in the app. Therefore, I cannot work the application. I tried to delete the credit card and type it over, but it will not let me do that. This applicat
37. [R97] 5/5 · US Needs work: I can’t even add a new payment method,
38. [R39] 4/5 · US State farm: I'm trying to create an account to log in. But I can't because I don't understand the characters
39. [R57] 1/5 · US Doesn’t work: Wouldn’t let me create an account
40. [R67] 1/5 · US Can’t make an account?: I tried several times to make an account but the app keeps saying we the account doesn’t match their records? What the heck? I’m trying to make an account! Of course I’m not on record already!
41. [R15] 1/5 · US Really hard to cancel an insurance: I requested a policy cancellation since I moved to another state. There’s no option available in the app to cancel your insurance. You have to contact your agent which most of the time was very difficult for me since they don’t answer and they only keep saying they’re gonna call you back which never happens then when I finally got to get in touch with them, I re
42. [R60] 1/5 · US Why so big?: This app is great but it’s HUGE and takes up all the storage on my phone. Not worth the discount.
43. [R9] 1/5 · US Insurance coverage: I have full coverage on a vehicle involved in accident it was abandoned. I was trying to keep it from getting sent to the Police Auction or to the city pound where they will hold it charging me maximum amount of money every day it is there. We moved it personally to our subdivision. We are getting complaints from neighbors and from the city because the car has been sitting ther
44. [R21] 1/5 · US Nuke my local settings when you update the app: Every single time you update this app it nukes my local settings, PIN login and everything else. Why are you so destructive? It shouldn’t be this way. Horrible user experience overall. Developer responded telling me to call customer service. USELESS development staff. I would give 0 stars if I could.
45. [R59] 1/5 · US Drive Safe & Save Is Very Flakey: The GPS, acceleration, and braking in the Drive Safe & Save part of the app generate spurious errors. State Farm shows ~no interest in receiving feedback and improving the app. it’s a PR gimmick.