Klook alternatives

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] Klook 1/5 · US DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY: I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents, even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact
2. [R16] Klook 1/5 · US Worst booking platform experience: Order issues are very difficult to resolve. Customer service is slow to connect and even slower to respond, perhaps once every 3 minutes. The entire conversation takes about an hour, and then they say they'll email updates, but I haven't received anything in 7 days! · translated
3. [R24] Klook 3/5 · GB Good marketplace for finding cars and activities. NO customer service: Work well to find activities. But not easy to amen booking or complain when booked service doesn’t work
4. [R27] Klook 1/5 · US Scam Central: Avoid at all costs. Customer service is non-existent. So when they fail to deliver your voucher or other product, they keep you cash and you’re S.O.L.
5. [R3] Klook 3/5 · US non refunds offered: Klook offered up great ideas for excursions for my Japan trip. However-they sold me bullet train ticket at 7pm at night for a 9am train that same day that and i needed a 9pm train-why would you sell a ticket for a train for a time slot that already passed. I asked for a refund because I had to buy 5 more tickets for the right time for same amount and they refused to offer me a
6. [R13] Klook 1/5 · US Charged $50 change fee: Just buy train station. This app is rip off. I bought tickets for a week in advance and literally when I pushed the buy button I realized I picked the wrong date. Tried immediately to cancel / change. Charges $50 either way. Rip off scam. Just buy at train station for less money.
7. [R41] Klook 1/5 · US Terrible Customer Service and UI/UX: Their app is built incorrectly and selects the wrong day in a booking. For example if you select May 19 and it’s literally highlighted, it saves May 20 instead. Customer service was unwilling to give a full refund, and once we showed them the screenshot of the problem, they gave us a “credit” and still charged us a $50 fee for something that was their fault.
8. [R49] Klook 1/5 · US Scam: This app is a big scam, they don’t protect their users. We booked an activity and wanted to reschedule they refused to let us do it and didn’t refund us. It’s a scam.
9. [R4] Klook 1/5 · US Non working tickets: Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets.
10. [R7] Klook 1/5 · US Worst app ever!!!: I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever!
11. [R9] Klook 3/5 · US Pickup and Fast Track at Ho Chi Minh: Booked Fast Track service at Ho Chi Minh twice with experience of 1- No one was there to meet us as contracted for getting through Immigration 2- 2nd time for pickup had to wait 15+ minutes for car and no offer of help with luggage. The Klook operate airport was rude. Talked sh:t about my impatience but my wife understood Vietnamese.
12. [R19] Klook 2/5 · US Bonus don't work: Booked teamlabs ticket with this app fine, but it is super ambiguous in terms of whether the discount applies. They also promised a 5 GB E-SIM and send us the QR code, but we follow their instructions and see no option for activating this "gift". The app feels dishonest overall and I would not use again.
13. [R10] Klook 1/5 · US Charged us double the actual fare: We booked bullet train tickets only to find out we paid double and didn’t even get what was reserved.
14. [R15] Klook 3/5 · GB These guys are making big Mark-up: Very convenient but the markup is insane. 10-20% per ticket which is unheard of. With a bit of research you can go around that
15. [R45] Klook 1/5 · US Disgusting travel platform: Twice as expensive as Fliggy. You can choose, but I've already deleted it. · translated
16. [R18] Klook 3/5 · GB Hotel prices and availability not accurate: It’s a bit frustrating using this app or website as you see a hotel or price and when you click on it it changes completely. Or to a higher price or it’s sold out. Not great when you’re trying organise holidays. So far that’s the only experience I’ve had
17. [R52] Tripadvisor 4/5 · US TripAdvisor is great: Was looking for breakfast ideas near my apartment but did not get many choices. Most major attractions were listed up front. Nice touch for rewards.
18. [R59] Tripadvisor 5/5 · US My Go-To resource: Whether looking for hotels or booking experiences, this is my first source for researching places with which I am unfamiliar.
19. [R63] Tripadvisor 5/5 · US Great Platform: Everything you need in one app! Makes planning, reviewing and booking a breeze!
20. [R68] GetYourGuide 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
21. [R70] GetYourGuide 5/5 · US Need a little help planning? Use- Get your guide: When planning to go to Iceland I made a list of all the top things to do and see. I read many reviews on Get Your Guide from real people about each option. The ones we chose were spot on. I feel I was able to make educated decisions on what we would enjoy the most based on the feedback and accurate descriptions of the excursions we selected. Than
22. [R72] GetYourGuide 5/5 · US Made out trip better: We took tours in London- as Ghost Tour, Seville- a tuktuk, Rome- a street food walking tour and a pasta making class. Every tour was small and intimate and a great way to get to know the area from a local. I will Keep using get your guide to get to know cities as I visit.
23. [R74] GetYourGuide 5/5 · US GetYourGuide App Is Excellent: The GetYourGuide App is great because you can easily review, plan and book various attractions for your upcoming trip. It is very easy to navigate to different sections of the app. I highly recommend that you download and use the GetYourGuide App prior to departing on your next trip.
24. [R80] Viator Tours & Attractions 5/5 · US Viator Booking: I am in town for a sorority convention and I’ve booked two activities through viator and it has been a breeze.
25. [R83] Viator Tours & Attractions 5/5 · US Website: Website is easy to navigate
26. [R86] Viator Tours & Attractions 5/5 · US Great deals!: I love using Viator to book fun adventures! Any time I’m in a city I open the app it gives me great options to do fun things that I wouldn’t even think of! Recently I hit a walking tour in Lisbon for 4€. Deal!
27. [R89] Viator Tours & Attractions 5/5 · US Adventures on Steroids: This app has helped me to find both popular and off the beaten path adventures so that I could plan out the best vacations for my family in NYC, Nashville, and Key West.. so far. More to come!
28. [R93] Dianping 1/5 · US No way to translate: No way to translate app into English
29. [R94] Dianping 5/5 · US The Spicy King Beef Noodles are super delicious, with fresh soup, tender meat, and chewy noodles. I highly recommend this Chenyu Century City location! The taste is genuinely good, and the service attitude is very enthusiastic ❤️ · translated
30. [R100] Dianping 5/5 · US Frequently used good software: Frequently used software. The reviews are very fair. · translated
31. [R101] Dianping 3/5 · US Translation: The App needs improvement for the translations, not all verbiage will translate.
32. [R108] Headout 5/5 · US Mt. Batur sunrise trek Bali: Our driver, Wayan, was great. My husband and I were late getting to our hotel lobby as I mixed up our pick up time, but he was very patient and kind and still got us to Mr. Batur on time for our hike. The hike itself was incredible! Our trekking guide, Nova, is as good as they come. He kept things fun while also looking out for our safety the whole way. Not to mention
33. [R111] Headout 5/5 · US LANKAWAI sky cable & bridge & Dyno desert: The arrangement was so smooth & fantastic
34. [R113] Headout 5/5 · US Simplicity: The entry into the museum was quick and smooth. We went at opening and the museum was originally not packed. We took three and a half hours to get to nearly every exhibit. Our feet hurt from all the walking so take regular sitting breaks. Enjoy the cafes or the restaurant upstairs.
35. [R115] Headout 5/5 · US Must do!: Chloe’s tour was warm, friendly and informative. The dinner was delicious. SeeSight tours took us to the main attractions that were must see destinations. Convenient pick up and drop off. Highly recommend!!!
36. [R31] Klook 1/5 · US Do not use for anything immediately time sensitive: Tried to use klook to purchase tickets for a train in Japan since I wasn’t at that station yet and wanted to make sure I got them in case the ticket area was swamped. Despite an hour and a half between purchase and when the train was supposed to depart, I’m sitting here 15 mins after it’s left and the app still says the tickets are processing and
37. [R33] Klook 1/5 · US Terrible: I purchased two tickets to Gardens By The Bay with instant confirmation only for tickets never to come through. Because it was day of, the app would not let me cancel. The chat bot was of no use, every time I asked to call an agent the app indicates that service was unavailable. Basically stole $100 from me.
38. [R14] Klook 5/5 · US Easy to use and more cheaper apps.: Very useful and easy to used top of that cheaper compared to the other websites.
39. [R36] Klook 5/5 · US Cost and time savings: Klook has all kind of offer and the price sometimes lower than official website like hotel price, easy to book and use the voucher