Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Klook vs Tripadvisor

Klook 4.7★ · Free to download 70
Winner Tie
Tripadvisor 4.8★ · Free + IAP 70

Klook is better for booking specific travel activities and transport, especially in Asia, while Tripadvisor excels as a general research tool for hotels, restaurants, and attractions.

Full reviews: Klook · Tripadvisor

Klook is praised for its ease of booking activities and transport, particularly in Japan and Southeast Asia, but faces significant criticism for its customer support and refund policies. Tripadvisor is a widely used resource for reviews and planning, though recent app updates have frustrated some users with changes to navigation and list views.

Head to head

Features and Booking Capabilities edge: KlookR2R5R8R23
Klook Klook users appreciate its comprehensive offerings for activities, hotels, eSIMs, and transport, especially for trips to Japan and Southeast Asia R2R5R8R23. It's seen as a convenient 'one-stop shop' for travel bookings R2R8.
Tripadvisor Tripadvisor is primarily used for researching hotels, restaurants, and attractions, with many users considering it their 'go-to' resource for unfamiliar places R71R77. It also offers booking for tours and experiences, though some users report issues with these bookings R86.
Ease of Use edge: KlookR2R5R8R11
Klook Klook is frequently described as 'easy to use' and 'convenient' for booking and managing vouchers R2R5R8R11. However, some users find instructions vague or confusing , and complain about issues transferring website purchases to the app .
Tripadvisor Tripadvisor's ease of use has declined for some users due to recent app updates, specifically the removal of the list view for nearby attractions and restaurants, forcing reliance on a map view R64R73R98R102. This change has made it 'not handy anymore' for many R73.
Reliability and Accuracy tieR4R7R8R21
Klook Klook's reliability is a mixed bag; while many users find it 'reliable' and 'consistent' for bookings R8R23, a significant number report issues with non-working tickets R4, canceled bookings R7, inaccurate hotel prices R21, and incorrect transfer details . There are also instances of tickets not being issued in time R33 or premium seats not being delivered as booked .
Tripadvisor Tripadvisor is generally reliable for its core function of providing reviews and information R71R77. However, some users report issues with booking tours, including cancellations due to new rules , and the app occasionally crashes or locks up . There are also claims of reviews being removed or filtered .
Price and Value tieR10R11R13R14
Klook Klook is praised for offering 'cheaper' prices and deals, sometimes lower than official websites R11R14. However, some users report paying double the actual fare for tickets R10, excessive mark-ups , and high change or cancellation fees R13.
Tripadvisor Tripadvisor is primarily a free resource for reviews and planning. When booking through the app, some users have found prices to be higher than booking directly R90. There are also complaints about expensive meals or services booked through the platform .
Customer Support and Refunds tieR1R3R7R16
Klook Klook receives widespread criticism for 'terrible customer support' with 'zero accountability' R1R16R27. Users report slow responses, non-existent chat functions, unhelpful agents, and difficulties obtaining refunds for issues that were not their fault R1R3R7R16.
Tripadvisor Tripadvisor users also report issues with customer service, particularly when tour issues arise R86. Users describe unhelpful agents, being transferred repeatedly, and supervisors being unavailable . There are also instances of refunds being denied despite legitimate reasons like severe weather or booking errors .
Pick Klook if

You are primarily looking to book specific activities, transport, or eSIMs, especially for travel in Japan or Southeast Asia, and prioritize convenience over potential customer service challenges R2R5R8R23.

Pick Tripadvisor if

You need a broad platform for researching hotels, restaurants, and attractions, and value a vast collection of user reviews for planning your trips R71R77.

Evidence note: Both apps have a significant number of negative reviews regarding customer service and refund policies, suggesting this is a common pain point across third-party booking platforms. Klook's positive reviews often highlight specific successful bookings, while Tripadvisor's positive reviews tend to focus on the value of its review content.

Frequently asked

Is Klook good for booking train tickets?
Klook can be used for booking train tickets, and some users have found it easy for this purpose, especially in Japan R44. However, other users reported issues with non-working QR tickets, paying double the actual fare, or tickets not being issued in time for immediate travel R4R10R33.
Does Tripadvisor offer booking services?
Yes, Tripadvisor offers booking services for hotels, tours, and experiences R71R77. However, some users have encountered issues with these bookings, including cancellations and higher prices compared to direct booking R86R90.
What are the main complaints about Klook's customer service?
The main complaints about Klook's customer service include slow response times, non-existent chat support, unhelpful agents, and difficulties in obtaining refunds for booking errors or issues with services R1R3R16R27.
Why are some users unhappy with the Tripadvisor app recently?
Some users are unhappy with the Tripadvisor app due to recent updates that removed the list view for nearby attractions and restaurants, forcing them to use a map-only view which they find clunky and less useful for navigation and discovery R64R73R98R102.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Klook 5/5 · US Easiest travel tool: Best eSIM experience and love all my hotel and travel bookings under one umbrella
  2. [R5] Klook 5/5 · US Great App!!!: This app is so convenient. I started using it 2 years ago when I went to Japan and I love the ease of booking things overseas. I used it again for my Korea trip that I just got back from. I love it!!!
  3. [R8] Klook 5/5 · US Klook: Klook everything and never look back. This app has it all. It is reliable and so easy. This app made Japan so accessible. Thank you, Klook
  4. [R23] Klook 5/5 · US Easy Booking in JP: This was my go to for all my activities while visiting Japan. So quick and reliable! You wont be sorry
  5. [R11] Klook 5/5 · US Easy to use!: Klook was helpful with many of my bookings and helped me save!
  6. [R4] Klook 1/5 · US Non working tickets: Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets.
  7. [R7] Klook 1/5 · US Worst app ever!!!: I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever!
  8. [R21] Klook 3/5 · GB Hotel prices and availability not accurate: It’s a bit frustrating using this app or website as you see a hotel or price and when you click on it it changes completely. Or to a higher price or it’s sold out. Not great when you’re trying organise holidays. So far that’s the only experience I’ve had
  9. [R10] Klook 1/5 · US Charged us double the actual fare: We booked bullet train tickets only to find out we paid double and didn’t even get what was reserved.
  10. [R13] Klook 1/5 · US Charged $50 change fee: Just buy train station. This app is rip off. I bought tickets for a week in advance and literally when I pushed the buy button I realized I picked the wrong date. Tried immediately to cancel / change. Charges $50 either way. Rip off scam. Just buy at train station for less money.
  11. [R14] Klook 5/5 · US Easy to use and more cheaper apps.: Very useful and easy to used top of that cheaper compared to the other websites.
  12. [R1] Klook 1/5 · US DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY: I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents, even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact
  13. [R3] Klook 3/5 · US non refunds offered: Klook offered up great ideas for excursions for my Japan trip. However-they sold me bullet train ticket at 7pm at night for a 9am train that same day that and i needed a 9pm train-why would you sell a ticket for a train for a time slot that already passed. I asked for a refund because I had to buy 5 more tickets for the right time for same amount and they refused to offer me a
  14. [R16] Klook 1/5 · US Worst booking platform experience: Order issues are very difficult to resolve. Customer service takes a long time to connect and even longer to reply, maybe once every 3 minutes. The entire conversation takes about an hour, then they say they'll email an update, but I haven't received anything in 7 days! · translated
  15. [R33] Klook 1/5 · US Do not use for anything immediately time sensitive: Tried to use klook to purchase tickets for a train in Japan since I wasn’t at that station yet and wanted to make sure I got them in case the ticket area was swamped. Despite an hour and a half between purchase and when the train was supposed to depart, I’m sitting here 15 mins after it’s left and the app still says the tickets are processing and
  16. [R44] Klook 5/5 · US Trip to Japan: My trip to Japan is the first time I have ever used Klook to book anything. They make it so easy to book tickets for any show or event. You can even use it to purchase train tickets. I will now use Klook for my future trips.
  17. [R71] Tripadvisor 5/5 · US My Go-To resource: Whether looking for hotels or booking experiences, this is my first source for researching places with which I am unfamiliar.
  18. [R77] Tripadvisor 5/5 · US Great Platform: Everything you need in one app! Makes planning, reviewing and booking a breeze!
  19. [R86] Tripadvisor 1/5 · US Won’t help with tour issues: Good place to book tours, but we had lots of tour issues while visiting Italy & TripAdvisor did not help at all. I heard GetyourGuide is more helpful - so I will be using on my next trip.
  20. [R90] Tripadvisor 2/5 · US Hiding Rooms for “partners”????: I tried to book a room, there were 6 available but when I tried to get one it sent me to booking.com instead and the price increased by $40 and now it won’t even show me the room.
  21. [R27] Klook 3/5 · GB Good marketplace for finding cars and activities. NO customer service: Work well to find activities. But not easy to amen booking or complain when booked service doesn’t work
  22. [R64] Tripadvisor 1/5 · US Nothing like breaking a perfect app for no reason: I’ve been using y’all for years, but I’ve got to find an alternative. This mapbox map thing is clunky and unhelpful As a user: I would like to see a list of things to do nearby. Clicking “Nearby” brings me to an infuriating map with no list view. I have no interest in zooming in to various pins on the map & clicking through them. Feels like y’a
  23. [R73] Tripadvisor 1/5 · US Not handy anymore: Your site is not easy to use anymore. I deleted your app.
  24. [R98] Tripadvisor 2/5 · US Removal of list view greatly reduces the usefulness of the app: Long time user. I have found the app incredibly useful when visiting a new city. Unfortunately the app will no longer show a list of sorted and filtered options. The only way to view results is on a map. I do like the map when looking for things close to me. Unfortunately this map view is useless when looking for options no
  25. [R102] Tripadvisor 1/5 · US NO LIST!: When searching for restaurants the results were available on a map AND a list view. No list anymore, it’s more difficult to navigate the choices.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store