Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Tripadvisor

65
User verdict / 100 High confidence Divided

Tripadvisor remains a popular platform for finding travel information and booking activities, with many users praising its extensive reviews and helpful planning tools, but recent updates have significantly degraded the user experience, particularly with the removal of the list view for searches and persistent booking and customer service issues.

4.8★ lifetime (476,456) Free + in-app purchases since 2019 by Tripadvisor updated 0.1 mo ago recent negative 15% 120 reviews across 4 regions
App Usability Booking & Support Information & Planning Review Integrity
5★751
4★56
3★41
2★38
1★114
recent reviews across 4 regions, vs the 4.8★ lifetime average

Tripadvisor is widely used for planning trips, finding accommodations, restaurants, and activities, and relies heavily on user-generated reviews. While many users appreciate its comprehensive information and trusted recommendations, recent app updates have introduced significant usability problems, including a frustrating map-only view for searches and recurring issues with bookings and customer support.

What users like

  • Provides a great source of information for planning trips, including sights, hotels, and activities.R11R45R51R52
  • Reviews are generally trusted and helpful for comparing options.R4R29R34R35
  • Offers a wide variety of adventure and activity options.R51
  • Many users report positive experiences with specific tours, restaurants, and accommodations booked through the platform.R1R2R3R7

What users complain about

  • Recent updates have removed the list view for searches, forcing users to rely on a clunky and unhelpful map-only interface.R5R16R79R86
  • Users experience frequent app crashes and bugs, making it unreliable.R56R88R595
  • Customer service is poor or non-existent, especially for booking issues and refunds.R28R50R107R162
  • Bookings made through Tripadvisor or its partners (like Viator) are often unreliable, with reservations not being received by outfitters or tickets not being delivered.R149R150R172R899
  • Concerns about review manipulation, with claims that negative reviews are removed or not published.R69R130R155R684
  • The app sometimes redirects to third-party booking sites like Booking.com, leading to increased prices or difficulty booking directly.R47R712
  • Saved trips are not loading in the iPhone app, despite being visible on the web.R626R746

Latest update · v68.9.0

What the developer says changed (the verdict above weighs this against what reviewers report):

While you’ve been out there planning and taking trips, we’ve been here, working to bring you the best version of the app yet. That means fixing bugs, adding new features, and generally making sure your trip is nothing but smooth sailing. Download the latest version if you haven’t already. Love the app? We’d love to hear it! Rate it to let us know how we’re doing.

Recurring themes

App Usability negative
Many users report a significant decline in app usability due to recent updates, specifically the removal of the list view for searches, forcing a map-only interface that is clunky and unhelpful. This change makes it difficult to navigate and compare options, leading to frustration and users deleting the app. The app also experiences crashes and bugs, further hindering the user experience, which contradicts the developer's notes about 'fixing bugs' and 'best version of the app yet'.R5R16R56R79
Booking & Support negative
A recurring issue is the unreliability of bookings made through Tripadvisor, with outfitters not receiving confirmations or tickets not being delivered. Users also report extremely poor or non-existent customer service, making it difficult to resolve issues, get refunds, or even contact a representative. This leads to wasted money and ruined travel plans.R28R50R81R107
Review Integrity negative
Some users express concern about the integrity of reviews, claiming that Tripadvisor removes or does not publish negative reviews, leading to a biased representation of businesses. There are also complaints that ratings are too uniformly high, making it hard to distinguish truly excellent places.R69R130R155R578
Information & Planning positive
Despite the issues, many users still find Tripadvisor to be a valuable resource for travel planning, offering a wide range of information on sights, hotels, restaurants, and activities. They trust the reviews for making informed decisions and appreciate the ability to discover new places.R4R11R15R29

Who it's for

This app is for travelers who prioritize a wide array of user-generated reviews for hotels, restaurants, and activities, and are comfortable with a map-based interface for discovery. It is not for users who prefer a list view for search results, rely on seamless booking experiences, or expect responsive customer support for issues.

Evidence note: The recent reviews skew heavily negative, particularly regarding app usability and booking issues, which contrasts sharply with the high lifetime rating. This suggests a significant negative trajectory in user satisfaction due to recent changes, despite the developer's notes claiming improvements.

Frequently asked

Has Tripadvisor removed the list view for searching nearby attractions or restaurants?
Yes, recent updates to the Tripadvisor app have removed the list view for searching nearby attractions and restaurants, forcing users to navigate results solely through a map interface, which many find clunky and unhelpful R5R79R123.
Can I get help from Tripadvisor customer service if I have a booking issue?
Based on recent reviews, Tripadvisor's customer service is widely reported as poor or non-existent, with users struggling to get assistance for booking problems, cancellations, or refunds R28R50R107R162.
Are Tripadvisor reviews reliable?
While many users trust Tripadvisor reviews for planning R29R34, some recent reviews express concerns about the integrity of the platform, claiming that negative reviews are sometimes removed or not published, potentially leading to a biased view R69R155R684.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] 5/5 · US Source for information: I enjoy using TripAdvisor, it is a great source of information when traveling. Whether it is sights to visit, hotels to stay at, or things to do…it’s great!
  2. [R45] 5/5 · US Still one of the best trip planners: I have been using this app for years now. I’ve always been satisfied with the restaurant choices and activities that had 4 star ratings or better. In the last few years with AI and many guides being compromised by social media manipulation (of which this website isn’t necessarily exempt) Trip Advisor remains one of the best and one of my better resources. Their
  3. [R51] 5/5 · US Always great adventure options: Trip Adviser is my go to place to find trip options and activities. Never disappointed with things to do and plan.
  4. [R52] 5/5 · US Easy to use Ap: We use TripAdvisor for advance planning, as well as last minute change of plans. Easy to use phone app if you’re on the go. The iPad version is my go to if I’m not in route.
  5. [R4] 5/5 · US Begin With The Best Guide: “TripAdvisor”!: To avoid any kind of negative experiences begin your search process with TripAdvisor regardless of how insignificant you think it may be, because safety is better than “unfortunately”!
  6. [R29] 5/5 · US A site to trust: Always use Trip Advisor when we’re traveling and looking for hotels or places to eat - we trust the reviews.
  7. [R34] 5/5 · US I’ve always loved TripAdvisor: You must check the reviews of a place before you go and I love how trip advisor lists the top 15 things to do at any location. I always trust these reviews.
  8. [R35] 5/5 · US Very helpful to see reviews: Helps compare hotels, restaurants
  9. [R1] 5/5 · US An Absolute 10/10 Experience with Danger’s Boat Tour!: Our trip with Captain Joe and his incredible crew was hands-down fantastic. From start to finish, the crew went above and beyond, the two crew ladies, Morgan and Deny, were absolute lifesavers, helping my daughter with a rubber band and coming to the rescue with the perfect sun protection. Morgan even learned our names. ❤️ Here are the highligh
  10. [R2] 5/5 · US Great experience: Had a great time during our stay here. The staff was very friendly and the service was great. Will definitely recommend. The chef prepared very delicious food and it was very fresh.
  11. [R3] 5/5 · US Stayed at inner banks inn Edenton NC: Had a group of family members occupy 5 rooms. We stayed in 2 of the houses. These are historic buildings so you get the feeling of how it was living a hundred years ago. The a/c thermostat adjusted to cool down in area summer temperatures. The dining room , breakfast and staff were very accommodating. The managers and owners wanted to verify that all was
  12. [R7] 5/5 · US ❤️Christy: Christy was fabulous, food great, and wonderful atmosphere
  13. [R5] 1/5 · US Nothing like breaking a perfect app for no reason: I’ve been using y’all for years, but I’ve got to find an alternative. This mapbox map thing is clunky and unhelpful As a user: I would like to see a list of things to do nearby. Clicking “Nearby” brings me to an infuriating map with no list view. I have no interest in zooming in to various pins on the map & clicking through them. Feels like y’a
  14. [R16] 1/5 · US Not handy anymore: Your site is not easy to use anymore. I deleted your app.
  15. [R79] 2/5 · US Removal of list view greatly reduces the usefulness of the app: Long time user. I have found the app incredibly useful when visiting a new city. Unfortunately the app will no longer show a list of sorted and filtered options. The only way to view results is on a map. I do like the map when looking for things close to me. Unfortunately this map view is useless when looking for options no
  16. [R86] 1/5 · US NO LIST!: When searching for restaurants the results were available on a map AND a list view. No list anymore, it’s more difficult to navigate the choices.
  17. [R56] 1/5 · US Buggy: Something Went Wrong Reload Page Reload Button Press the button. Same message. No way out. Deleting app. Obviously designed without user experience expert. Maybe designed by AI or developer or marketing people. Ugh!
  18. [R88] 1/5 · US App Crashes: This app either locks up or crashes when I’m trying to research something! It’s useless to me! 😠
  19. [R595] 3/5 · CA Photos not loading: I’ve used this app for years for my trips and over the last month I can only view 1 page of photos, when it says there 11000 photos. I’ve tried other hotels to test and it’s throughout the entire app. I’ll have to use a different app. -iPhone user
  20. [R28] 1/5 · US Won’t help with tour issues: Good place to book tours, but we had lots of tour issues while visiting Italy & TripAdvisor did not help at all. I heard GetyourGuide is more helpful - so I will be using on my next trip.
  21. [R50] 1/5 · US Dont use this company: This company is unprofessional and inconsiderate of there customers.. they have no issues taking your money and then make you try and resolve issues with tour agents rather through them where the trip or activity was booked. Then they waste your time transferring you from agent to agent which all are of no help and when you try to escalate it they tell you no supervisor is a
  22. [R107] 1/5 · US Terrible customer service.: They don’t care about your safety. They refused to refund me money for a boating excursion despite the severe weather at the time. Clearly not concerned with customer safety.
  23. [R162] 1/5 · US No Help.: Better hope you get it right the first time! Tripadvisor has no support line, no emails, no contingencies for when their unreliable service does nothing but spend your money and give you nothing in return. Did you get that reservation? Who knows! You won’t receive and email and you won’t receive a number, all Tripadvisor will do is provide you with more ads. No clarity, no support, is it
  24. [R149] 2/5 · US Outfitters did not receive conformation from TripAdvisor: I made a reservation through the TripAdvisor App for a paragliding event. I got the confirmation for a 11:00 pm reservation. Met a designated outfitters, but they did not receive my reservation. I was shocked, disappointed and mad! The outfitters were gracious enough and worked with me to reschedule my reservation to 1:00 pm. After my incre
  25. [R150] 2/5 · US Unreliable: Bookings don’t appear until just before they are to occur. Notifications tell you to download tickets but no tickets showing to download. Very limited options shown for destinations; cheaper options appear to be excluded. In my opinion it appears to be nothing more than a referral service.
  26. [R172] 2/5 · US Site problems: We booked some tours in Rome and Barcelona. The site messed up our tours. We canceled the Rome tour and booked through another site. We kept the Barcelona tour but was charged twice and tried to cancel for Two weeks prior to the tour but no success. The tour agency said we must contact Viator direct? The tour canceled our second tour but could not refund our money. We had no way to
  27. [R899] 3/5 · AU Meh: Used to be great, but the last few months I’ve been trying to book things and at payment or reservation it gets stuck and won’t move to next step. Can try multiple times on multiple devices. I’m starting to use Viator more. Less hassle.
  28. [R69] 1/5 · US FAKE RATING TripAdvisor removes removes they don’t like without cause: Trip advisor doesn’t post ALL reviews that are submitted even if they are 100% truthful based on real experiences with a business. So don’t bother using this site as a consumer because they lie. You are not seeing the true rating of places because they are purposely removing bad reviews without reasonable cause. NO FREE SPEECH
  29. [R130] 1/5 · US Why is my review not being published?: Twice I have written a good review for a restaurant we went to in Madrid (casa paco) and both times it has not been published! It is like you are only posting bad reviews of this restaurant!
  30. [R155] 1/5 · US They delete the bad reviews.: Don’t trust anything on this app. They delete the bad reviews.
  31. [R684] 3/5 · CA I like it and I will use it , however it is biased a bit unfortunately.: They did remove my negative reviews photos for Marina Bay Sands hotel. I did show stains and not working things and renovation in the gym that apparently didn’t happen. It doesn’t feel like trip advisor is respecting opinions of actual users of those hotels that seem to be way worst than they actually are. And I do also posi
  32. [R47] 2/5 · US Hiding Rooms for “partners”????: I tried to book a room, there were 6 available but when I tried to get one it sent me to booking.com instead and the price increased by $40 and now it won’t even show me the room.
  33. [R712] 3/5 · CA Stop with the booking.com and comparable middle man “deals”!: I use this app a lot, but I hate using it to find a hotel. I hate using booking.com and similar middle man vendors. I always look for a way to deal with the establishment directly, and TripAdvisor doesn’t make that easy. Also, very unreliable as to opening hours for many things, restaurants, attractions, etc.
  34. [R626] 3/5 · CA Saved Trips not loading in the iPhone App: Saved Trips not loading in the iPhone App. Trips can be seen on account via web but they don’t load in the App. In the App you can still Fav somethings and assign it to a trip but the trip section does not show any trips. This decreases the usefulness of the App significantly. Please fix.
  35. [R746] 3/5 · CA Can’t get my Trip Plans Unlocked to Edit!: For some reason all my Trip Plans now has a Locked symbol beside them an when i search the menus, including within the Plan, I can find no way any more to edit or re-order the trip elements! (Only can edit the names, etc.) Other than that I have always loved Trip Advisor, but this issues has now been going on for months and I have sent messages to Suppor
  36. [R81] 2/5 · US Know before Rome: Booked our tickets way in advance for the colosseum and trevi fountain. New rules hit regarding who is allowed as certified tour companies and who is not. I recommend booking through the ACTUAL page to visit. Needless to say our was cancelled and as for the trevi we never received which is checked starting at 9am. I requested a refund but since that am communication has stopped.
  37. [R578] 3/5 · CA 4.9 out of 5????: I just ate at a 2/5 restaurant TripAdvisor gave 4.9/5… What a joke!!!
  38. [R15] 5/5 · US Vacation time: Easy planning to save you time on vacation
  39. [R123] 1/5 · US List View Gone: This used to be an incredible app. You could easily search what’s nearby and open now and get a LIST of restaurants. Now it only gives you a map view which is completely useless. Apparently this is some sort of update to push people towards using a map so you can see a bunch of little dot but no idea what the restaurants are until you tap on them. Whoever thought this was a good
  40. [R705] 3/5 · CA Online reviews: Used to love this app back in the day, you could find some hidden gems. Now every restaurant has 4.5 star rating, cant find anything good anymore. Cant trust the ratings. I guess all the restaurants figured out a way to get a high rating.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store