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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Klook vs Dianping

Klook 4.7★ · Free to download 70
Winner Klook
Dianping 4.7★ · Free + IAP 40

Klook is better for international travel bookings, despite its customer service issues, while Dianping is primarily useful for local services within China, but suffers from significant usability problems for non-Chinese users.

Full reviews: Klook · Dianping

Klook excels as a travel booking platform for international activities, transport, and accommodations, though it faces frequent criticism for poor customer support and refund policies. Dianping is a popular local services app in China, but its lack of English translation and registration difficulties make it largely inaccessible to international users.

Head to head

Features & Offerings edge: KlookR2R5R8R11
Klook Klook is praised for its wide range of international travel bookings, including eSIMs, hotels, tours, and train tickets, making it a convenient 'one-stop shop' for many travelers R2R5R8. Users appreciate finding deals and sometimes lower prices than official websites R11R14.
Dianping Dianping offers a broad array of local services, including dining, shopping, and entertainment, with users appreciating its ability to find good food and activities . It provides discounts and coupons .
Ease of Use edge: KlookR2R5R8R12
Klook Many Klook users find the app easy to use, convenient, and reliable for booking and accessing vouchers R2R5R8. However, some report confusing instructions for meeting points R12, issues with app defaults leading to wrong bookings , and problems transferring website purchases to the app .
Dianping Dianping is generally considered easy to use by its Chinese-speaking users for finding local information . However, many international users struggle with the lack of an English translation R61R69R74, and some find the new version difficult to navigate, especially regarding map and filter functions .
Reliability edge: KlookR2R4R7R8
Klook Klook is seen as reliable by many users for bookings and services, particularly for eSIMs and tickets R2R8. However, there are numerous reports of non-working tickets R4, canceled bookings upon arrival R7, inaccurate hotel prices , and issues with transfers . Some users also experienced tickets not being issued in time for time-sensitive events R35.
Dianping Dianping users report frequent bugs, including content not loading , network errors , and general unreliability . Some users also report issues with photo uploads and the app asking for repeated verification .
Price & Value tieR10R11R13R14
Klook Klook is often praised for offering competitive prices and deals, sometimes even cheaper than official websites R11R14. However, a significant number of users report excessive mark-ups R18, being charged double the actual fare R10, and high change/cancellation fees ($50) R13. Some feel it's a 'rip off' compared to buying direct R13.
Dianping Dianping offers discounts, coupons, and free trials . However, one user reported being charged more through Dianping's associated payment method (Meituan Yuefu) than regular channels , and another was charged a nearly 200 yuan cancellation fee for an unreceived item .
Customer Support tieR1R3R6R13
Klook Klook receives overwhelming criticism for its terrible, non-existent, or slow customer support R1R6. Users report long wait times, unhelpful agents, and unresponsiveness to emails or chat R1R35. Refunds are often denied, even for issues caused by Klook or its partners R1R3R13.
Dianping Dianping's customer support is not frequently mentioned in the reviews. However, one user reported issues with the app's staff punishing real reviews as fake .
Pick Klook if

You are planning international travel, especially to Asia (Japan, Korea, Vietnam), and want a single app to book eSIMs, hotels, tours, and transport, and are willing to risk potential customer service issues for convenience and deals R2R5R8.

Pick Dianping if

You are a Chinese resident or fluent in Chinese, living or traveling within China, and want to find local dining, shopping, and entertainment options with discounts .

Evidence note: The evidence for Dianping is heavily skewed towards Chinese-language reviews, making it difficult to assess its performance for a global audience. Many negative reviews for Dianping from English speakers focus on the lack of translation and registration issues, rather than core service quality. Klook's reviews, while more diverse, show a consistent pattern of excellent booking convenience contrasted with very poor customer support.

Frequently asked

Can I use Dianping if I don't speak Chinese?
No, Dianping is not recommended for non-Chinese speakers as it lacks an English translation option and many users report difficulty registering with international phone numbers R61R69R70R74.
Does Klook offer refunds?
Klook's refund policy is a significant pain point for users; many reviews indicate that refunds are often denied, even for issues like incorrect bookings, non-working tickets, or cancellations by the operator R1R3R13R35. Users also report high change fees, such as $50, even for immediate changes R13.
Is Klook cheaper than booking directly?
Klook can sometimes offer lower prices and deals compared to official websites R11R14, but some users report significant mark-ups (10-20% per ticket) and being charged double the actual fare for certain bookings like bullet train tickets R10R18.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Klook 5/5 · US Easiest travel tool: Best eSIM experience and love all my hotel and travel bookings under one umbrella
  2. [R5] Klook 5/5 · US Great App!!!: This app is so convenient. I started using it 2 years ago when I went to Japan and I love the ease of booking things overseas. I used it again for my Korea trip that I just got back from. I love it!!!
  3. [R8] Klook 5/5 · US Klook: Klook everything and never look back. This app has it all. It is reliable and so easy. This app made Japan so accessible. Thank you, Klook
  4. [R11] Klook 5/5 · US Easy to use!: Klook was helpful with many of my bookings and helped me save!
  5. [R12] Klook 3/5 · US Confusing: Instructions for getting to pick-up or meeting points are vague, inaccurate and confusing.
  6. [R4] Klook 1/5 · US Non working tickets: Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets.
  7. [R7] Klook 1/5 · US Worst app ever!!!: I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever!
  8. [R10] Klook 1/5 · US Charged us double the actual fare: We booked bullet train tickets only to find out we paid double and didn’t even get what was reserved.
  9. [R13] Klook 1/5 · US Charged $50 change fee: Just buy train station. This app is rip off. I bought tickets for a week in advance and literally when I pushed the buy button I realized I picked the wrong date. Tried immediately to cancel / change. Charges $50 either way. Rip off scam. Just buy at train station for less money.
  10. [R14] Klook 5/5 · US Easy to use and more cheaper apps.: Very useful and easy to used top of that cheaper compared to the other websites.
  11. [R1] Klook 1/5 · US DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY: I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents, even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact
  12. [R3] Klook 3/5 · US non refunds offered: Klook offered up great ideas for excursions for my Japan trip. However-they sold me bullet train ticket at 7pm at night for a 9am train that same day that and i needed a 9pm train-why would you sell a ticket for a train for a time slot that already passed. I asked for a refund because I had to buy 5 more tickets for the right time for same amount and they refused to offer me a
  13. [R6] Klook 3/5 · US Tourist trap app: Using this is a coinflip on if your experience will be awful or good. They definitely filter out bad reviews some of the companies they use. This is just adding an unnecessary third party to booking an activity and they will not help you if you have a miserable experience. And point to the pages and pages long activity description and fine print. All of these companies they conn
  14. [R61] Dianping 1/5 · US No way to translate: No way to translate app into English
  15. [R69] Dianping 3/5 · US Translation: The App needs improvement for the translations, not all verbiage will translate.
  16. [R70] Dianping 1/5 · US Can’t even register: Can’t even register with an American phone number
  17. [R74] Dianping 5/5 · US English version: Cannot find where to change language to english. Is there a separate english version app?
  18. [R35] Klook 1/5 · US Terrible: I purchased two tickets to Gardens By The Bay with instant confirmation only for tickets never to come through. Because it was day of, the app would not let me cancel. The chat bot was of no use, every time I asked to call an agent the app indicates that service was unavailable. Basically stole $100 from me.
  19. [R18] Klook 3/5 · GB These guys are making big Mark-up: Very convenient but the markup is insane. 10-20% per ticket which is unheard of. With a bit of research you can go around that

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store